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Xfinity Store by Comcast

2.4 (330 reviews)
Open 10:00 am - 7:00 pm
Updated over 3 months ago

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Matthew H.

I needed to upgrade my wireless provider and went the Xfinity store and had a quick and efficient visit. You arrive and make a quick appointment with one of the employees and then 5 minutes later they help you with anything from phones, internet, or home security. Destiny did a great and efficient job and answered all my questions. Recommend this location despite reviews.

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1 month ago

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4 months ago

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4 months ago

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14 days ago

poor service and they lie to you just get a sell. i went thru hell with customer service. i got my wife phone after a 2 months.

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4 months ago

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8 months ago

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8 months ago

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11 months ago

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7 months ago

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1 month ago

I have been waiting an hour for help in the Dublin store. Others also look annoyed. Avoid this location!

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3 months ago

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3 months ago

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10 months ago

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4 months ago

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11 months ago

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1 year ago

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2 years ago

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2 years ago

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8 months ago

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1 year ago

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8 months ago

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9 months ago

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1 year ago

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1 year ago

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2 years ago

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2 years ago

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1 year ago

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1 year ago

Waited 2 hours just to have someone walk 10 feet and hand me the box to my wifi router. Pretty wild stuff...

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6 months ago

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1 year ago

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2 years ago

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8 months ago

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4 years ago

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1 year ago

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10 months ago

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8 months ago

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1 year ago

Worst service there is. I was a customer for over 20 years and they don't value you as a subscriber. Don't waste your time and go with AT&T.

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1 year ago

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Ask the Community - Xfinity Store by Comcast

Review Highlights - Xfinity Store by Comcast

I was a burned customer and Noah had the calmness, patience and technical expertise to get me back up and running.

Mentioned in 4 reviews

Read more highlights

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The store manager Mohamed is a fraud. I have a long list of lies he gave me in 3 different visit!…read more I went to the repair center to get my iPhone repaired. They informed me that I needed to send my phone out for repair and they would give me a loner! He then gets that phone set up and once I got home which is an hour away I found out the storage on the phone wasn't enough! While I was at the store I wanted to add my daughter to my plan and use an unlock iPhone. He helped me unlock the phone and then set this one up also. I get home and she can't call anyone. I call him and he said I have to come back. So the next dat I return to the store and he informs me he has another loner phone I can use (great!) But my daughters phone does not connect to sprint network and he doesn't know why! He kept pushing me to "upgrade" her phone and get her a new one! I took it to another sprint store and sure enough they had no problem getting it on the network! They said he probably wasn't making his numbers for the day and was trying to sale to us! However, I just ordered a new iPad and the iPhone 12! Lastly, I come back to pick up my repaired phone my case and screen protector are gone! He first tells me that it's a new phone which I knew was NOT TRUE! I asked the tech that called me last week if it was repaired or replaced. I also had the paperwork in my hand that showed it was repaired! He then goes and gets me a new screen protector but swears I didn't leave my phone case! He was all over the place And even called to see if I forgot to leave the other loner phone. Everything about this guy is a fraud! He is a used car sales men so be careful when he is helping you!

Felt completely like it was a 'bait and switch' situation. And, a big attitude from the female…read moreattendant. I intended to buy 2 Apple 6 watches. But, I'll go to your CORPORATE STORE over on Johnston Ave, Pleasanton. And give them, Ramon Brion my $1,000+ and walk out with 2 Apple 6 watches. You lose! I don't frequent places of business that serve attitude whilst acting like if I slip you a $50.00 THEN maybe I'd get the product and service with a smile and no attitude.

Xfinity Store by Comcast - televisionserviceproviders - Updated May 2026

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