Waited 2 hours just to have someone walk 10 feet and hand me the box to my wifi router. Pretty wild stuff...

I had a totally messed up account with multiple addresses and charges and changes that I didn't pay attention to. Destiny took a lot of time getting me straightened out. I now have what I should have had and wanted to have all along, and I'm paying what I agreed to pay originally. (I was not aware that data limits applied to home internet accounts. The guy in Pleasant Hill told me they always charged for home usage. I told him I disagreed, in so many words.)This took a long time. Usually, Xfinity visits are painful. Although it took awhile, we got resolution, and I'm happy and satisfied. read more

Horrible experience and not once but twice in store. First my service was canceled conveniently the moment after I told the customer service line in the Philippines that I wanted someone in the US. Then they reactivated it on the network but not on my account so you can't find my phone anywhere! I go into the store a couple months ago to get credits and Nia who is clueless makes me wait to FaceTime w people who don't even work on the weekend..I waited for 20 minutes for nothing. Then I went today and as luck would have it got stuck w her again! I had hoped I caught her on a better day but I don't think she has those! Completely clueless and rude! How are you still employed?? They still didn't take care of my issue and the guy I had to FaceTime with was even shocked at her behavior and kept apologizing to me. She literally told me You are just going to have to wait!! In addition sneezing and coughing while handling phones is both rude and unsanitary. Definitely thinking that paying more somewhere else might be worth it at this point! read more

Horrible customer service! I went in to cancel my service. They would not give me a confirmation it's been cancelled. Would not confirm the cancellation was even initiated. Jeremy who claimed to be the manager was incredible rude when I and for a confirmation of cancellation. Will never step foot in here again! read more

With streaming so available these days, you'll never catch me in any cable/internet store.. It's always the wait that I'm too impatient for, lol, or walking out not happy, locked into agreements, etc... I had to return some Peacock equipment that I got when I signed up for internet service. It was under my bed collecting dust cuz have no idea what peacock is and with Netflix/Hulu, it didn't catch my interest. I stopped by this Comcast location while doing errands and had a good experience. I walked in and was greeted right away and he actually ended up helping me. Returning equipment was fast and easy. It was pretty busy in there from what I saw and the gentleman helping me was all smiles and super friendly. I haaaaaate being stuck in phone/internet/cable places for hours and I was so glad the process was super quick and efficient. Even tho I live in the opposite end of Dublin, I'd totally come back to this location if ever the need. read more

If I could give zero stars I would. The store was the most rudest. One I've ever been to you were asked to be moved out of a chair which nobody needed. When I finally got help this person would not do anything she kept telling me I was wrong even though I had a detention person on the phone. She refused to talk to him. I end up walking out of the store and I saw that multiple people prior to this. It walked out of the store. Also they had plenty of employees, but they were only called one person with one employee. The music so loud plus a TV so loud and the people were just Like you were bugging them, I'd be in there, breathing their air. I highly recommend you do not go here. I recommend you go to the Livermore store which they are super nice there and they fixed everything that needed to be done. read more

No clue why this store even exists , maybe it's me as my expectations was by meeting live with a representative that would be the most efficient and effective way to discuss and review /modify my plan . The representative was not interested in helping other than stating you need to call/text this number for help.. well i could do that from home ......for the record i did that with poor results hence why I made an appointment. I left the store thinking why in the world am i sticking with this company in 2025 . My days are numbered for sure and after 16 year plus years with Comcast/Xfinity the level of professionalism with both many in chat support and for sure face to face support with some ( not all ) has declined . I have a bit of good news: finally after 12 hours of off and on interactions dealing with chat support ( very panifull) that was hit and miss on communication skills i got to a representative live that could help me. I will give it another try and will have no issue paying an early disconnect fee if issues persist with internet and TV services delivery and or customer support read more

This place is THE worst!! There never less than a 45 minute (at least!) wait! How bad does a business have to get before it fails? Read the reviews! How does one give negative stars? read more

Long story short, Xfinity customer service continuously gaslight me stating my service was for less speed than it was and kept hiking up rates stating that I didn't have a contract when I did. Horrible experience month after month. Do not get Xfinity if you have another provider that offers similar or better speeds. I've had other competitors at other houses and never had this experience with them. read more

If I could give a negative review I would! I have been fighting with customer service for 3 months,they refuse to help. It's something as simple as resetting my password because my bank was hacked and I'm just trying to pay them but they won't help me. I can't get my account number without my password but can't reset my password without my account number?!?! read more

Worst customer service. After taking initiative to schedule an appointment ahead of time, when I showed up ,they didn't have my name in their system or take my appointment. I was told I I would have to wait an hour and a half. Never going to this location again. Waste of time and unhelpful. read more

Worst service there is. I was a customer for over 20 years and they don't value you as a subscriber. Don't waste your time and go with AT&T.

Avoid!!!! Hands down the most deceptive rip off ever! Bundled our phone, internet and TV they promised a new iPhone 15pro free, it never showed up then they tried to charge full price. Still can't get the auto deduct set up, customer service in India just pointless to talk to them. read more

I went to this store by a referral from xfinity in San Ramon they said they couldn't help me there so I went to the corporate store. A guy there quickly told me the other store was just lazy and they shouldn't have sent me to them. He handed a piece of paper to me and dismissed me. I've been trying g to speak to a real person to correct my bill but it seems to be impossible. I wish to give up and close my account now after many years. There is no SERVICE. No one cares about the customer. read more

Sweet Jesus! All I wanted was to change my billing cycle to match my other bills. I expect a pro-rated bill. Never got that far. I used the Android app, website, called. All electronic methods failed and told me to reload my browser page. By the way, the app takes you to a mobile browser page. When I called, I was told I have to go to the Xfinity store to get it done. Welcome back to 1992. read more

If you can get beyond a few eateries nearby, you can work your way to the store. The store has lots of space to move and groove. I like the long table stations that each representative have -- you don't have the person behind you breathing down your neck. AT THE STORE ============= The staff is very quick to help, knowledgable, and you'll be in and out in a jiffy. xFinity SERVICE ================ * Internet/WiFi: strong signal, dependable, rarely have an issue or disconnection. * TV service: excellent. Love the voice activated remote, lots of apps built-in: netflix, prime, etc. No need for an Amazon Fire stick, or Roku. STREAMING SERVICE (part TV; part APP) =================================== * App: You can do everything from LIVE steaming, watching movies and TV shows, watch your DVR recorded shows, view/pay your bill, and even upgrade or report a problem. The problem is that due to licensing (or lack thereof), many shows that I want, aren't available when you are not "In home". In other words, out and about. Whether it's the phone app, or tablet, or PC -- no good if you are not at home. ALL IN ALL ========= Very pleased! read more

Quick take: Excellent customer service This location always provided the best customer service pre COVID-19. I had a situation that needed in-store assistance during SIP. As soon as I started approaching the store an associate came out to inquire regarding my visit. Explained my situation and I was let into the store and assisted immediately. There are red squares throughout the store. While being helped by an associate we are asked to remain standing inside these social distancing squares. Very glad I was able to resolve my issue during SIP. Thank you for letting me into the store. haha read more

What is more annoying than phone or internet issues? Walking into Xfinity on a Sunday was actually a pleasant experience. It was busy and Tiana greeted my daughter and I. She was direct and efficient. I watched her with other customers and had to tell her how amazing she was handling such a busy day. She explained the process to people and gave them knowledge they may need. She's assertive and true leader. Come to find out my own situation was user error. I own a small business and just want to thank Dublin location for its professionalism and service. I'm a happy Xfinity customer. Good job on hiring Tiana! Betta watch it some small business owner may steal her ( wink). Thanks again Dublin location! ( did I leave my glasses there ) read more

I've been to this Xfinity Store twice in the last year and both times I was helped by the same woman. I made appointments online so there was no wait. The store is packed so I making an appointment is the way to go. The first visit I was inquiring about the cell service and whether it was compatible with my AT& T i-phone or my Taiwan HTC phone. Xfinity being on the Verizon network they are not. Even though they were not compatible, it was fast and easy get to the right answer. My second visit I upgraded my service and they were able to decrease my monthly bill by $39 and get faster internet service. They gave me a new modem right there. The store is really busy so make an appointment online, it will make your experience 100% better. read more

Have been a Comcast customer for 20+ years. They never disappoint with their ability to raise prices with only adequate technology. Customer service is a complete joke. read more

SO SO SO SO bad. I get the service last year, hotspot works for about a month, then my phone says I am not subscribed. Gives me a number to call, turns out to be Verizon, so Verizon says call Xfinity. I call Xfinity, they tell me to go to the store. The store tells me they don't do much servicing of the phones other than sell phones and start the service, replace SIMs, etc. Months of this, still no hotspot, then when I leave them my PAID UP PHONES are locked and Xfinity says they are unlocked and nothing they can do. And I show the lock-out screen to the guy at Xfinity who says: "Call Xfinity Mobile." What a joke. I'm with Google Fi, I SOO recommend them over Xfinity Mobile or Xfinity anything. read more

Xfinity should get negative stars. They committed fraud and sold a streaming service instead of live tv. Unreal. They claim to be less expensive but they are just an AI/auto service that cuts corners and engages in fraudulent activity. Never use them. Ever. read more

We went to the Dublin location this morning to resolve the e-mail difficulties we were experiencing and after trying to do it at home, we were at our wits end with frustration. So, we made an appointment with the Dublin location and we were helped within 5 minutes of our arrival. Maria Gonzalez was the rep and she was fantastic! It took about 30-40 minutes to sort out the username/password difficulties we were experiencing, but finally, we were able to get the email service on both our cellphone and iPad. Many thanks to Maria for her patience with us, and her expertise! read more

Wow! Been standing outside in the cold for 10 mins. Horrible.slow customer service!!! No one came to the door with an ETA. Only good thing is I'm second in line. 3 other customers behind me. Comcast.... You suck! All I need was to pick up an internet gateway and streaming device. Shouldn't take this long. Almost cancelled and walked away but I need internet asap. Thumbs down on you Comcast! read more

Worst customer service ever. After you give your name and wait and wait, Ed called me up. I told him I wanted to change my plan since I do not watch a premium channel anymore and many other channels. I had looked at plans on line that would save me about $60 a month. Ed said he can't offer me that plan and the most he can save me is $60 a month without the premium channel but I would also loose speed on my wifi. He said I should switch to ATT or another provider. Speaking with Ed was a waste of time and he was rude. I will switch as soon as I can. read more

Xfinity Store by Comcast - Outside - Television Service Providers Near Me - Dublin, California

See all

Having to leave a review because I was not able to get in to speak with a Manager. If corporate only knew how this store was being ran, it's shameful. I went in this past week to swap an existing cable box & to add one more. This visit was seemed fine, I was in & out. I soon found out that the cable box I was given did not support 4K, nor was I given the option to have one shipped. Went back in 2 days later to have the resolved. This time I found out that the first rep had added a phone/voice line with out my authorization which raised my plan $30+/month. An additional cable box is $7.50/mo plus tax. Another visit, another 30-45 mins to resolve this issue. Received a text about Comcast billing the next day & guess what. My bill is still higher than it's supposed to be. Stopped by to speak with a manager, waited 15-20mins. No one came out to speak with me & I'm not surprised anymore. As a result of 3 visits & roughly 2 hours of time, I will definitely be exploring AT&T options for my home & business service. read more

I would like to start by thanking the greeter who was helpful and hooked me up, literally, by charging my almost dead phone while I waited...but a special shout-out is reserved for the manager of this location, Tiana. Such a different vibe at this location since my last visit about a year ago. I arrived for my 3pm appointment a few minutes early. I wasn't actually called until 3:30, but that's ok because I came prepared, having checked stock on my two phone choices *prior* to making my appointment. Tiana called me up and I tried to be friendly, but it was clear she was going to be all business. No problem, let's get to it...told her I'm switching from T-mobile and that I want the Galaxy s22, any color. She says she'll check what they have in stock and then I can take my phone and easily have it set up from home over the phone. I told her thanks, but I definitely want to purchase and set up it up while I'm here...I could tell this isn't what she wanted to hear. She returns from the back to inform me they have no Galaxy s22 in stock. None. 0/4. But tells me not to worry, she can have one sent in 1-2 biz days. Now I'm frustrated. I get the feeling she wants to avoid a service transfer/phone set up and I tell her that I checked stock for this location before even making an appointment and I've now waited an hour for nothing. Again, it's clear by her demeanor she's annoyed. She says she'll check the back again and see if she "can find anything". Ha, ok After 12 minutes, she returns with an s22 she managed to find, hmmm. However, I had all that time to double check T-mobile's website and discovered I can get the Galaxy s22 free with trade in of my old phone. Nice! I thanked her for looking but explained I no longer need it, thanks to the deal I found, but still want the doorbell camera I also came in for. I told her I'd like to do the $120 for the camera added to my autopay bill @ $5/mo. Tiana then tells me I don't "qualify" for that and I will see a total of $170 on my next bill. I showed her the sign that says it can be paid upfront or simply added to monthly bill for 24 months. (I had the same set up with home security. Again, she informs me my security service "doesn't qualify". I press her to explain and she just says best she can do is break it down over 6 months. This ain't pawn stars...I'm going by YOUR SIGNAGE. LOL. I said: " Ok, nevermind" realizing that was her goal all along because her only response was to tell me to "Ok, have a nice evening" without even looking up from her monitor. After watching how slow the service was here, WITH an appointment, and how abrupt she was with other customers, I have little doubt her goal is to get customers out with as little effort on her part as possible. At least she saved me a lot of money, if not time. read more

I'm sure there are a lot of people complaining about Xfinity/Comcast. They had me add a mobile line to get a cheaper rate for cable. They did not only not honor the deal but said they can't give me back my old plan. They offered another plan at a higher rate. What nerve!! They I was charged fees for changing plans. I had no break in service and no outstanding bills but my bill was higher because of some pro rated service. I was told it would be removed but two months later still waiting. I canceled my service. There are a lot of other cable services like Sling, Hulu ect. You can get premium channels like HBO through Amazon Prime and other services. Sling and Hulu also offer premium channels. Turns out it's cheaper to do that and I have all the channels Xfinity was charging extra for. read more

They didn't want to help me fix my Voicemail issue today. 1/29/2019 4:00PM Stay away from this store and Xfinity in general at least their Mobile service. I was "being helped for over 1 hour to get my voicemail issue fixed. After the associate helping me gave up I asked to speak to a the manager, then after waiting to speak to a manager patiently for 20 mins I asked again, finally the manager on duty storms out super aggressively and seemed very annoyed. When I told her my voicemail on My phone stopped working (and I mean my clients can't leave me a voicemail) she suggested to me to move my service to T-Mobile. Seriously??? A so called manager just told me to go to T-Mobile? No thanks but I will give Verizon a try after this terrible interaction. read more

I've been a customer of Comcast for far too long, but only for a few days with the Xfinity Mobile Service, and at this point, I truly regret it. The service is absolutely horrendous and I wouldn't recommend it to anyone. Here's a breakdown of my experience: Unusable Service: Whether I'm trying to make a phone call or use data, I'm met with nothing but frustration. The voice quality is atrocious--no one can hear me when I speak, even when I'm sitting at home. The data service is no better, consistently unreliable. What's the point of paying for service if it's not even usable? Abysmal Customer Support: I've had technical tickets open for what feels like an eternity, and none of them have been followed up or resolved. Every time I contact customer service, I'm promised callbacks and resolutions, yet I'm left hanging with no response. The customer service team is completely inept and utterly indifferent to resolving issues. Outrageous Agent Behavior: The last straw came during my latest attempt to follow up on one of my open cases. The agent I spoke with was completely clueless--she didn't even know the details of the tickets I had open. When I tried to explain the situation, she just put me on hold for an unreasonably long time and then, as if to get rid of me, disconnected my service entirely. Yes, you read that right--she DISCONNECTED TWO OF MY LINES. I was left without service as some kind of petty retaliation for simply asking for help. Fraud Department Nightmare: To make matters worse, I had to escalate the issue to Xfinity's so-called "fraud department" after my service was disconnected. But instead of a prompt and professional resolution, I received absolutely NO follow-up. I was ignored, left in the dark, and the fraud department refused to even speak to me. Instead, I was transferred to yet another cheerful offshore agent who was utterly useless and unable to offer any assistance. This company has no regard for its customers and is clearly more interested in finding new ways to frustrate and disappoint them. If you value your time, money, and sanity, stay far, far away from Xfinity. They couldn't care less about providing the service they claim to offer. At this point, I have no choice but to seek legal attention to this breach of contract. I have been completely mistreated, and I will not allow this to continue without holding Xfinity accountable for their appalling actions. read more

Awful customer service!!!!!!! Do not waste your time going to any xfinity store!!!! San Ramon and Dublin do not do anything for the customers!!!!! Terrible quality of xfinity mobile!!! Do not believe that it is the same as Verizon cuz it is not!!!! They lie to get your $$$$!!!!! Crazy expensive for the service they DO NOT PROVIDE!!!!!! read more

If I could give Comcast 0 stars, I would. They raised my monthly price by 45% when my two year contract ended. Called customer service, discussed situation explaining clearly that I wanted the same download speed (1200Mbps), upload speed (35Mbps), unlimited data and equipment rental. Agent proposed same plan with 1 year contract for $85.85 per month or same plan with 2 year contract for $120.00 per month. I had him re-confirm download, upload speeds as well as unlimited data and equipment two additional separate times which he confirmed. So I agreed to the one year plan and the text message I receive to accept never stated the download or upload speed. After the call, my internet stopped for about a minute then after that, my speed was drastically reduced to 400Mbps down and 10Mbps up. I called Tech Support with Comcast noting that there was a problem. They informed me that I downgraded my internet service speed. When I looked at the confirming EMAIL after the call with the agent which I agreed to the one year contract, sure enough it reflected a lower speed at 400Mbps down and 10Mbps up (again this was clearly not on the text confirmation I needed to accept to enter into the new annual agreement). Not only did the agent lie to me three separate times, this is outright fraud. I ended up having to sign a new agreement at $120.85 per month for one year to regain my 1200Mbps down and 35Mbps up plan with no data cap since ATT Fiber is not available at my home. If you have any other reasonable option for internet, DO NOT USE COMCAST UNDER ANY CIRCUMSTANCES. They are outright terrible. read more

Thought I would drive about 20 minutes to Comcast instead of trying to get through to somebody on the phone and end up in the Philippines. The girl that waited on me was totally incompetent . She couldn't explain why my bill went up 30%. Asked her if there's anyway to bring the bill down, if she looking at the computer screen, everything look like it was new to her. She looks like a deer caught in the headlights. A new hire I would imagine . She said she could get me a discount and I go house so and she said well if you bring back in one of the boxes for one of your TV sets I can drop at $10. This is the final straw that broke the camels back. Gonna start researching exterior antennas. This company is totally corrupt. And the service is atrocious. The only reason that I'm keeping the Internet service because I have 50 to 70 different accounts that go by that email address .. Save yourself some time and suffering . Look for a better deal if you are not an existing Comcast customer. Or consider using an external TV antenna. Stick of fork in me. I'm done with those idiots. read more

Xfinity Store, Dublin, CA, phone sales support and online support. My story started back in January, 2023. When the initial contract for the service ended I called the 800 number and was told I would not be in a new contract. The house was on the market in N CA, we already had Xfinity for our place in Bay area and needed it to be a month to month. I was willing to pay the extra amount to make sure there was no contract. Immediately, when I accepted the new terms, I received a notification on my phone saying it was a contract. the Phone rep said not to worry, you are not. I went to the Dublin Office to make sure, and again, I was assured, it was month to month. We sold the house in March, I called in the cancellation; and received the bill with an additional $100 Disconnection fee included. In April. I again, went down to the office, was promised it would show as a refund. Instead, the payment processed with the $100 disconnection fee and my account was closed. It took going into the dublin location several times more, with each time a promise saying I would be refunded. Finally, in June, I used the online method to reach customer support. I had reiterate the whole story, again, and was finally told I would be refunded...this time I was going to stay on with him until I was guaranteed my refund! It took him over 15 minutes to send me a refund notification...it turned out to be for only $50! He tried to say that i'd be notified in a few days with the other refund. I said that I wasn't going anywhere until I got the notification of the other $50 refund. It took another 15 minutes until I received another notification...I failed to look at the confirmation number. THE JOKE was on me....he resent the same notification. I'm out the $50 and all the hours spent dealing with their error! We have since closed our other account with them and our back with AT&T for wifi. read more

I came to this store to open service for my residence. When I entered, I greeted by someone at the front and they asked for my name and I was entered in the queue. I came on a weekday after work around 7pm ish and there was quite a few people in front of me. It moved relatively fast. I think the waiting area isn't too dull though, at least there's seating and television while we wait. I didn't wait too long since there were several representatives. I initially thought my set-up was flawless until it came day of my activation and it was a MESS. I still do NOT have service and I AM BEING BILLED FOR THOSE DAYS! I tried to call Comcast but they're no help. I called comcast 800 number 3x and everyone was not helpful. I am also disappointed by the information given to me at the store. I am NEW, first-time customer and when I asked for my new account number, he told me it's not available until I activate it. So when I called comcast to try to activate it, they ask for my account number which I don't have so no one could help me. So this is horrible! I am currently being billed for service I cannot activate and cannot get. I am very disappointed overall. I thought the service representative at the store was nice but I wish he could have assisted me better through as a new customer. Based on my numerous phone calls today with Xfinity/Comcast, I have concluded that overall this company does not care about the customer and cannot assist in. They do not understand my needs or how to help me. read more

This monopoly controls pricing and TV signal compression. No reason why some channels are crystal clear while other(family channels) are very glitchy. They claim nothing they can do. BS. read more

I never post bad reviews but... WORST customer experience ever. The sales rep was so rude to my mom after she's spent hours trying to fix a problem that they messed up when it came to a bill. Eye rolling, condescending, a clearly couldn't care less about actually helping anybody. Disgusting. read more

I wish I can give zero star. Xfinity has the worst service ever. Once you switch, they completely remove your statements on the app. I could not download anything because I still need to use them to file reimbursement for my traveling at the company. It sucks. read more

I called xfinity to replace my old gen Pods with their new gen pods for WiFi at home, only to find out that my monthly service charge went up from $187 to $215 and I don't even have the pods??? When contacted xfinity, being passed from one agent to another for 5 times (over a 5-hour wait time in total), no one could tell me why the monthly fees went up, and no one knew anything about their services and the offering. The best is to avoid Comcast/xfinity if you can. read more

We had a terrible experience with Xfinity Store in Dublin today. In January 2023 we were enticed by an Xfinity advertisement to purchase a plan for $30/line. We made our purchase at this store, but was told that we would be charged $45/line instead because Xfinity was unable to upgrade our plan at that time. The store rep assured us that they would continue working on the upgrade and refund us the extra charges once it was done. Four months later it still hadn't happened. So this morning we went to the store to get it resolved. The store rep, Erica Edwards, was incredibly rude and unable to understand the problem. The store manager, Amanda, told us what the problem was, and gave us a number to call to Xfinity's technical support. We made the call at the store, waited on the phone for 20 minutes, and was disconnected before the upgrade was completed, and we were unable to get back through. When we asked Amanda for help, she was utterly indifferent. She told us there was nothing more they could do and our only option was to leave Xfinity. We were there for more than an hour to fix a problem that the store had created, only to be told to resolve it ourselves. I have never encountered customer service so rude, insensitive and apathetic. A store like Xfinity Dublin should not have a place in today's market. read more