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AT&T Store

3.3 (25 reviews)
Closed 10:00 am - 7:00 pm
Updated 1 week ago

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5 months ago

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11 months ago

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5 years ago

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4 years ago

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4 years ago

Horrible service. They don't acknowledge you when you walk in to the store. Only one employee at 6pm at night. Horrible.

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5 years ago

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6 years ago

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5 years ago

I definitely won't choose any service from this retailer while I walked in and waited for 5 minutes minutes without a greeting.

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5 years ago

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This is on behalf of the AT&T Staff in this location, Yuliana, Jared, Kayron, & Devynn.

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AT&T Store

AT&T Store

2.6(91 reviews)
3.2 mi
$$$$

If I could give zero stars, I would. Save yourself sanity, and go somewhere else. Video for…read morereference: https://youtube.com/shorts/S66lcl4j2-M We spent three days trying to port our phone service back to Verizon due to better coverage. After multiple failed attempts, Verizon advised us to visit an AT&T corporate store with ID to obtain a new transfer PIN. That's how we ended up at this location. Unfortunately, our experience with the store manager, Daniel, was one of the worst customer service experiences I have ever had. From the beginning, he was rude, impatient, and dismissive. Instead of helping resolve the issue, he simply called customer service and repeated the same steps we had already tried ourselves. After nearly an hour, when a transfer PIN was finally generated, he abruptly said, "OK, done. You can go now," without explaining next steps. When I calmly asked what I should do next, whether I needed to go to Verizon or could finish the process online since I had my two young children waiting, he responded, "I don't know. I don't work for Verizon. Go figure it out." When I asked again for guidance, he became hostile and told me, "I don't f*ing know." This happened in front of several employees, and in front of my children. We were the only customers at the store at the time. I felt singled out and disrespected. I noticed he interacted politely with other customers, yet spoke to me and my family in a completely different tone. When I questioned why he was treating me this way, he laughed, cursed, and told me to leave the store. When I began recording the interaction for my own protection, he threatened to call the police, despite me standing there with my two small children. My kids were frightened and confused watching an adult behave this way toward their mother. No customer, especially a parent with children, should be treated with hostility or intimidation for simply asking questions. To make matters worse, he told me I was "not a customer anymore" because I was porting my phone service, even though I still maintain AT&T internet services. This experience was unacceptable and deeply unprofessional. Customer service should never involve disrespect, profanity, or threats toward customers. AT&T corporate leadership should be aware that behavior like this damages trust and reflects poorly on the brand. Customers deserve basic respect, clear communication, and professionalism. None of which we received here. I sincerely hope management addresses this situation so other families do not have a similar experience.

If I could give zero stars, I would. What happened to me and my husband at this AT&T store was…read moreshocking, unprofessional and completely unacceptable, especially because the behavior came from the store manager. We came in for a simple phone upgrade. During the process we realized that a previous AT&T location had given us completely wrong information about our plan, so we decided to return the phone immediately. The phone was unopened and not activated at all. The employee had already deactivated my working phone and needed the manager's access to restore it. The moment the manager (Daniel) came over everything changed. He did not listen to us and immediately blamed us for the mistake that came from another AT&T store. He said "You should have done your homework before coming here." He told me "Take a seat because you are begging for a refund." He told me "Sit down and relax." He repeatedly spoke to me in a belittling way and made me feel targeted and disrespected as a woman. We also noticed that he treated other customers who were not people of color politely and calmly, while he spoke to us with irritation and hostility. The difference in treatment was obvious and extremely upsetting. Then things became even worse. While he was assisting another customer, he loudly said "Let me deal with these assholes first" and then "I love dealing with such assholes." He said this publicly while we were standing a few feet away. It was humiliating and completely unprovoked. When he returned to us he continued raising his voice and speaking to us in a hostile tone. He said we should be glad he was giving us a refund and.At that point we were no longer asking for a refund at all and expecting my phone service to be restored.After everything he put us through we told him we did not want a refund anymore because of the amount of shame and humiliation we experienced in that store. Instead of de-escalating, he became even more aggressive and said "Do not act like a martyr." This was unnecessarily cruel and completely inappropriate, especially after we had already made it clear that we wanted to end the interaction peacefully. Throughout the entire experience my husband and I stayed calm and respectful. We never raised our voices or insulted anyone. We only wanted AT&T to correct the misinformation we were given by another store and to restore my phone. Instead we were met with harassment, verbal abuse, racial bias and gender-based disrespect. This was not normal bad service. This was discrimination, humiliation and retaliation. AT&T corporate needs to address this immediately. No customer should ever be treated this way, especially not by someone in a management position.

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AT&T Store - mobilephones - Updated May 2026

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