I ended up cracking the lens on my camera; partly my fault since I refuse to use a phone case like most people. I filed a claim through AT&T/Asurion, and they offered to send me a replacement phone, but only in a different color. I really like my black iPhone 16 Pro Max and wasn't interested in switching to the desert sand option they suggested. I knew there was a uBreakiFix nearby, so I decided to stop in and see what could be done. As soon as I walked in, I was greeted by Rhea, who was incredibly kind and helpful. She pulled up my claim, walked me through everything, and got the repair process started right away. Since it was about 25 minutes before closing, she initially suggested I come back another time so she could complete the repair without rushing. I asked if there was any chance it could be done that evening, and she graciously obliged. Of course, I slowed things down by forgetting my "Find My iPhone" password, and by the time I sorted that out, it was already 6:45 PM. Despite that, Rhea took my phone to the back and got to work immediately. She even stayed a few minutes past closing on a Friday night to finish the repair, which I truly appreciated. She could have easily asked me to come back the next day, but instead chose to go the extra mile and take care of me on the spot. That level of customer service doesn't go unnoticed. I left happy, impressed and very grateful to have my phone looking like new. Thank you, Rhea! You're simply the best! read more

I really should have stayed away based on the many poor reviews, but I thought since I had a PS5 and not a phone repair, maybe my experience would be better. I dropped off my PS5 about 3 weeks ago and was told it would be $100 non-refundable for a diagnostic/attempted repair. If they could fix it, it might be done that day. If it needed replacement, I was told it would take 2-3 days and cost $150 total, including the non-refundable diagnostic. Since Sony quoted $220 to fix it, I agreed. Three days later, I still had not heard anything, so I called. That is when I was told the Fremont branch handles PS5 repairs, so my console was just sitting there waiting to be picked up and sent over. No one mentioned at drop-off that the Dublin store does not even work on PS5s and that it would take several extra days just to get looked at at another location. From that point on, I basically had to call Fremont myself for updates. Now, 3 weeks later, and after several phone calls from me every few days, they still have my PS5. They have never once contacted me proactively with an update. First it took several days for them to even look at it, then several more days to order a replacement part, and now I am being told the replacement part was defective and they have to wait for yet another part to come in. On top of that, the total cost is now going to be $280, which is absolutely not what I was quoted originally. If I had been told that upfront, I never would have dropped it off, especially since Sony quoted $220. If it were not for the $100 non-refundable diagnostic fee, I would probably just pick the console up from Fremont at this point. But after already paying that, there is not much I can do except keep waiting. TL;DR: if you have a game console that needs repair, absolutely stay away from the Dublin store and be very cautious about anything they tell you. My mistake was not insisting on a written estimate or some kind of documentation, because all I have is a $100 charge on my credit card and no receipt or contract. read more

I expected a nerdy guy with technical skills behind the counter & obviously I did not get that! RUDE young gal behind the counter on a personal call while handling my order. As soon as I hear they are charging 3.5% to use my credit card I got turned off!!! Ill bring my business & $$ elsewhere RUDE gal, you ain't the only tech repair shop around! Your supposed to be the face of the company & your supervisor should put you in the back not around customers because obviously you are not a people person! You were also rude to the customer before me. I WONT be back & I'll make SURE not to recommend this company to all I know!!!! read more

I had a very frustrating experience with uBreakiFix / Asurion in Dublin. Their own website advertises a low-price guarantee: they say they will match a local competitor's regular advertised price and beat it by $5. I checked this before going. I also tried calling the store multiple times, but nobody picked up. Since I could not reach them by phone, I drove from Danville to the Dublin location. When I arrived, there was a line, so I waited another 10-15 minutes. When I finally got to the counter, I asked a simple question: "You have the price-match policy listed on your website, correct?" The answer I got was basically: "No." That is unacceptable. If the company advertises a price-match policy online, the store staff should either honor it or clearly explain the written limitations. Simply denying the policy exists after a customer drives there is a waste of the customer's time. Then I asked for the price to replace the battery on an iPhone SE 2020. After some calculation, I was told it would be at least $150. This is completely out of line with the value of the phone. Refurbished iPhone SE 2020 units can be found for roughly $30-50, and other independent shops quoted me much lower prices for battery replacement ($50-70). So my experience was: - They did not answer the phone. - I drove there based on the company's advertised price-match policy. - I waited in line. - The store denied the policy advertised on the company's own website. - They quoted an extremely high price for a simple battery replacement on an older iPhone. I left without doing the repair. Based on this experience, I cannot recommend this location. At minimum, they need to train staff on their own advertised policies and provide realistic pricing before customers waste their time driving in. read more

Shout out to Rhea who was friendly on the phone, explained pricing for my out of warranty Pixel 7 Pro screen replacement, discount if I got the Asurion warranty package* with my screen repair, checked to see if they had the replacement screen in stock before I stop by, and provided an accurate estimate on repair cost and time needed to repair. * Warning: Asurion is a forty dollar MONTHLY subscription charged to your credit card that's active until you cancel. Although the screen replacement cost was crazy high (four hundred for my Pixel 7 Pro?!), I was stuck as my screen completely blacked out without any access to authentication apps I need for my work. Walked in late Friday afternoon, walked out one hour later with a new screen. Rhea did a fantastic job on the repair. Note: uBreakiFix has a 3.5% credit card surcharge if you choose to pay with a credit card. Overall, uBreakiFix is an authorized Google phone repair shop which influenced my decision to have my phone repaired at this location along with a quick turnaround this time around. Otherwise, the high repair cost, "forced" warranty purchase, and credit card surcharge are negatives that will motivate me to look around at other repair shops when the need arises again. read more

The staff in this location needs some professional courtesy and friendliness training. No smiles, no enthusiasm, both just appeared like they want to be done with their shift at 10am. When I came in for my appointment, someone was at the counter helping another customer and no greeting that someone will be out to assist me soon. When someone did arrive, I was greeted with the saddest, how can I help you? When I was given a quote, they sounded like they don't want to sell you anything. No eye contact, person helping me just stared at the monitor while giving me the details of the quote the whole time whilst conferring with the other staff in another language. Just not a place of customer service and that's sad as they are an Asurion provider which many people use. read more

The staff in this place does not practice customer service. I was there yesterday, drove an hour for my appointment. The lady at the store who assisted me is not helpful at all. I told her im there for my fold 6 screen protector replacement, she said that's $360. I asked her if I can use the one time samsung free screen protector replacement and she told me no, that needs to be done through Samsung and I need to ship my phone to Samsung. I explained that I used to go to ubreak in union city and all they do is contact Samsung to see if im eligible for free and she straight up told me that they don't do that. She seems so much in hurry there's zero customer service at all the way she talks (if you know what i mean) I just left the store, really disappointed. That lady did not even look at my phone. Today, I called ubreak in stockton and inquire about the same thing.. he said they call Samsung to see if my phone is eligible but will take 30min to hr but I can pay out of pocket for $30. This is the first time ever I post a review. There's a lot of places I go to where I didnt like the service but I never post anything but this one, if only I can put negative star, I would. Maybe it's just that lady but I guess it's not my lucky day that she's the one available that day. read more

Went to the website about getting a replacement battery on a Garmin smartwatch. Says they do it. Put in zip code and it directs me to this store. Make a reservation where I mention my Garmin watch. Show up and the sign shows the variety of things they supposedly work on. Membership brochure has a picture of my smartwatch on it. After waiting 10 minutes to talk to the person at the counter, am told they don't do smartwatches. They only do Apple phones. read more

In the ten minutes we visited, they helped 0/4 people. Each time, they seemed to try to find a reason to not fix someone's device. In our case, they said there was a dent, when we didn't see a single dent on the device prior to arriving. They not only did not help fix the phone, they marked it as a missed appointment, closed the warranty case, and made it way harder to get a fix moving forward. Do not come here if you want your phone fixed. read more

Fast and efficient! Rhea and Alvin were truly helpful and speedy with getting my phone fixed. Great business overall highly recommend!

Unbelievably poor customer service. I dropped my laptop off for repairs, paid in advance, and was told that I would receive a call in 7 to 10 days. After not hearing from the business after two weeks, I called for multiple days in a row and left messages requesting a call back. I finally drove out to the business and was told by the front desk agent that they were unable to access voicemail messages, that tech workers were required to call and had not, and that two customers had been in complaining that day. Never returning to this business. read more

Thank you for the investigation. The customer service still remains poor. It would be wise to update your customers of progress if you plan to hold hostage our personal possession(s) all day. Also, for security purposes update your protocols for gathering credit card/ID info. Too many identity theft and cyber security risk is at bay. And to give a promise time to pick up if you don't want to give them a courtesy call. Thank you. read more

Highly recommend uBreakiFix in Dublin, CA. I came in for a broken back glass repair for my iPhone. The staff were really nice. I was helped by Ashley. She got me checked in and made sure my phone would be fixed in a timely manner. The back of my phone was fixed within an hour! I've gone to had me go half a day without my phone at other repair shops, but here they took care of me! read more

My experience doesn't seem to align with the rest of the reviewa here, but I had a good experience. I took my phone here after contacting Samsung and they told me to take it here. They had the part in stock and I was able to drop off my phone and pick it up within 2 hours. Shout out to Rhea for helping replace my camera lens on my phone! read more

Made an appointment approximately a week ago, I drive over 30 minutes, arrive and find out they've been out of the battery for multiple days. No effort to contact me or reschedule, just tell me they can't help me and to just keep calling back. Absolutely terrible when they knew my exact repair and had an appointment read more

I turned in my samsung galaxy phone to get my screen repaired, it took them over 10 days to fix the problem. the frustrating part about it all is that they never even called to give me a status update on my phone. please don't go to these people to fix your phone they provide very bad customer service and don't even care if you as customer is frustrated. I will never use their service again! I hope their district manger is reading this so he can address this issue. read more

I wish I could give minus rating, worst customer service ever. the girl on the front desk has no knowledge and very rude . I have never had such worst customer service experience ever. read more

Great fix and fast! However was 2 hours late. Luckily, I work from home so I was there but a little frustrating to get no update regarding tardiness until after time window had passed and I had to call in to see where the technician was and if they were still planning on coming. I had other things to do that day and stayed put because I wanted my screen fixed. read more

I had lines appearing in my pixel 9 pro last year, within few months of purchase. On contacting Google they recommended this place in Dublin to get it repaired/replaced as required and it is within warranty. They did get it repaired and said no screen replacement needed. Also assured 1 year warranty for their service and parts. Within few months the screen started having issues again and started turning white. By then the phone is out of warranty from Google but within the service warranty of this store. But to my shock they are telling me that they are seeing scratches in the screen ( which they repaired few months back and did not replace on their choice). The lady in front desk could not show any visible scratch. But she insisted that the tech folks at the back is seeing scratches and so will not cover the repair within store warranty. So in the end the repair that they did within Google warranty were really crappy as the issue reappeared in few months. But now since they will have to repair it free they are refusing it. So their warranty is a SCAM. And service is crappy. read more

I could have give a ZERO star for the service here, I would. I have the word terible experience dealing with them. I brought my phone in to check if it's under warranty repair. The receptionist took the phone in and check with the manager and confirmed with me that it is under warranty to repair and I can come back 2 hour later to pick it up. I come back in the afternoon to pick it up after 4 hour. Thinking that I can get my phone already repaired, but it has not been repaired and they had not make a call to notify me about that. I had to drive 30 minutes back and forth to the shop and got nothing done with my phone. I talked to a man and he apologized and explain that they still waiting for Google to authorize to have my phone fix. He say that they tried to reach me to let me know about that but I didn't respond. I gave them my husband's number to contact. However, it is not true. They have never called me and I have not received any phone call from their shop to let me know before I'm driving over there to pick up my phone. I asked him again." So, is it my phone under warrenty to repair? If not I can take it home right now." The guy responded certainly that my phone is under extension warranty repair. He said that all they need right now is wait for the authorization from Google. I agreed to leave my phone there to get fixed and trust that the guy telling me the truth. Nevertheless, I called again in the morning around 11:00 and asked them if they got the authorization from Google yet to fix my phone. The receptionist checked with the manager again and let me know that they are sorry Google have not given them an authorization to fix my phone. It is beyond ridiculous customer services totally. All she said was "You have to come pick up your phone " They would confirm with you one thing, say one thing that you want to hear but in the reality they can't even get their job done and will inform you the wrong information. This is such a waste of my time and get nothing done for FOUR - 30 minutes trips driving back and forth in driving. I would never want to deal with them ever again. If you would want, want your product fixed professionally with the accurate informations and service and time, I will suggest you stay away from this place. read more

Pricing for a consult is hefty, $165 to simply diagnose your issue with a computer/laptop. I went in for a charging plug issue, the lady at the front desk brought it back to the specialist and came back out 30 seconds later saying they cant fix it at all and told me to buy a new one. went to a place a few miles away and they fixed it completely for free within 5 minutes. might be good for more complex issues but wouldnt recommend this place if you have time to drive farther out. read more

Worst claim experience I have ever had .... Verizon puts in a claim to repair a month old Samsung S25Ultra whose screen keeps freezing .... I drop the phone off at 10am today per the appt scheduled and come back at 1:30 to pick up .... they said they would replace the touch screen .... when I come in to pick it up they tell me the claim ticket has been closed & they could not fix it .... the claim was just made yesterday ..... after multiple calls to ASSurion and being cut off they finally opened a new ticket .... can't wait to update you all .... going by at 5pm now to pick up the phone ... Verizon sucks and so does ASSurion .... read more

Admittedly, I was a little weary of having my brand new Samsung S23Ultra serviced here for a cracked screen (especially after reading a handful of negative reviews on Yelp). To my surprise, the staff were incredibly helpful and fast in turning around the screen service replacement (came in Monday afternoon for a quote and to order the screen assembly -phone was fixed and working perfectly by Tuesday afternoon). Props to Alexa for making the experience painless and providing amazing service! read more

Bad customer service, I-don't-care attitude. Took my laptop in because the lid hinge had come loose and the screen cable had disconnected. The guy at the counter immediately started telling me that the lcd was broken and needed to be replaced. He tried convincing me that a lot of things needed replacing but couldn't answer why. When I started asking questions, he told me that the laptop had to be shipped to a warehouse and that I had to pay a $99 diagnostics fee. If he had already diagnosed the problem, I asked him why he wanted to send it to the warehouse. He then admitted that he didn't know what was wrong and needed technicians to look at it. I had the good sense to take my laptop and walk out because this is just an indication of how they are going to work once they have the device in their possession. read more

My experience here was great. Had an appt here right when they opened at 10am. Got my Samsung flip screen replaced and there was an estimated 2 to 3 hr work time. The replacement was done within an hour. They were efficient and friendly and super helpful with all the questions I had. read more

My experience at this place was extremely disappointing, mainly due to their complete lack of customer service skills. I had visited their store for a simple screen replacement, but unfortunately, they ended up damaging the 5g feature during the process. It was frustrating having to argue with them to take responsibility for the damage that occurred while my phone was in their possession. What made matters worse was the extensive time and effort I had to invest in resolving the issue. I had to make multiple trips, spending a total of 3.5 hours on the road driving back and forth between their Fremont and Dublin locations. On top of that, I was without my phone for a total of 8 days, which was highly inconvenient. Initially, Brandon the regional mgr had promised to consider compensating me for the screen replacement. However, their communication between Fremont and Dublin was seriously lacking, and they ultimately refused to make any effort to provide support or compensation. The gentleman at Dublin said if i wanted that i needed to return the phone to Fremont but he won't do it.. It felt like they were simply avoiding taking responsibility. This situation was so exhausting that I did not want to make another drive to Fremont, wait additional time and sit in 2hours of traffic to go home. Side note, their advertisement claims "We fix it or its free!" but this turned out to be deceptive, as they were unwilling to fulfill that promise when they were the ones who caused the problem in the first place. Fixing my phone after breaking it should have been a basic requirement, not something to boast about. Considering the significant inconvenience I faced, spending so much time on the road and going through numerous arguments, the least they could have done was to comp out the screen replacement. Sadly, they showed no willingness to go the extra mile for their customers. I can confidently say that I won't be returning to this place ever again, and I will definitely share my negative experience with my peers, so they can avoid similar frustrations. I'd like to add that their manager responses seem automated as I posted this same review for Fremont since its for both locations and less than a minute later there's a long response from their MGR. Its all BS. Don't go here. read more

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Customer service was very dry. Came back in two hours and the tech looked at me like he never seen me before, sigh. Said may I help you. I didn't change clothes. Good part my crack phone was fixed for free thanks to the insurance coverage. read more

Really bad experience, still ongoing, probably should have read it here, before even going to them. I took my laptop out with broken screen, In a mechanical way the reception lady took my laptop with 2 days time to inform me. No communication until I call twice, only to get a ridiculous price of 800. After I declined it's been 4 days I am waiting to get my laptop back with no communication, again I need to call. Which they tell me it's at our Napa location. I call again at Napa and all I get with we are out of people. When I offer to pick up from Napa myself they tell me it's not possible now. They should really rename themselves to uBreakIWontFixIKeep. read more

The service was great and fast, and the price was reasonable and the store was open late.

The best service I've had in years! Timothy was very professional, respectful, very nice and got the job done! I choose this business over the Apple technicians any day! I promise you won't be disappointed. Very clean business, also in a safe comfortable location 10 stars! read more

My water damaged phone was repaired on the same day. It was meant to be that I ran into this business that have good people running it. It's hard to find these days. Shoutout to Alexa and Alvin! read more

My phone would not charge and I was highly frustrated due to my business demands. I googled "phone repair" and found this place. I walked in and Tai fixed my phone in 5 minutes for a reasonable price. I'm definitely coming back if I need phone repair. thanks Tai read more

I made an appointment in Dublin and drove 30 minutes to get there, but the store was closed. No sign on the door, no email, no text message to let me know, Wasted a lot of my time. It's a shame that this is the only certified repair shop for Google Pixel phones. A reason to buy a different brand next time. read more

Is this place even opened? I went here 3x and it's always closed. The sign on the door clearly states they're open from 10:00-6:00 every day except Tuesday. I went on 2 Wednesdays and Saturday, at different times during stated open hours. It's a good thing that after the first day I just made an appointment at Best Buy so they lost their chance to fix my phone. I don't even care if Best Buy cost more this place obviously doesn't care about business. read more

Alexa went out of her way to deliver great customer service today. I really appreciated that she helped us navigate what was a complicated claim process on a family phone plan. She was resourceful, empathetic, and patient. Her commitment to see things through resolution helped me keep my calm -- even to find humor in the process. Why is it that everything having to do with phones and cars takes forever?! Thank you for your help, Alexa. read more

I should have read the reviews before I went to this place. What a colossal waste of my afternoon. After speaking with uBreakiFix corporate on the phone, I walked them through my broken phone screen problem. They were very friendly. They gave me a quote, then said if you could find a better price somewhere, they would match it plus an extra $5.00. Sounds good, right? Well. My point is everything was very well documented and communicated. They even told me not to bother with setting up an appointment, show up, and they would take care of it. My true experience. I drive a half hour to get there. I talked with a gruff man who did not want to help. He did not want to hear about what the person on the phone said. He quoted me a price twice as high as the person on the phone even though it was the same specs. He told me they would not honor the competitive pricing guarantee that the website promotes. He said, "anyone can make an invoice in Microsoft Word" I said, "I can show you the email", which he dismissed and said he would not honor it. So not only does he suggest I am some form of scam artist specializing in faking estimates, but he goes further and tells me "to go to that other business if you like that price". I told him I chose to come here after I talked to your rep and that it would be an hour in the opposite directions to go to this other business. He rolled his eyes and gave me a mental F you. So I left the building. Please do not use this business. It was both a waste of my day and offensive. read more

Very bad customer experience over here. If you are an android user then read this before you even think of showing up there. Called them on Thursday to see if they can replace the screen on my Samsung phone. They said they can do it and gave me a quote. I showed up on Friday after work. First they said their system was down and took my phone saying I will get it back on Saturday around noon. That was my first mistake to trust them. I call them around 11.30 am on Saturday and then they say it will be available by 5 pm. Already annoying at this point. I call again at 4 pm to see if they would have it ready by 5 pm as I had to be somewhere else as well. They then say the parts are not there and I can pick my phone. I show up at the store and the person says I have to talk to Samsung as no one else in the bay area has the parts. I take it to the uBreakIFix in Fremont and get it fixed by Sunday. Very bad tech and customer service that wasted my time in back and forth. Stay far away from this place. Never ever going here and telling everyone I know how bad they are. read more

I have an iPad not displaying at all. I brought it to the nearest repair shop for help. The reception lady Alexka did an initial plugin and found the device did not have any charge, and the charging sign did not appear. I left the device there for an evaluation. Two days later, I went back to ask for the result (called but no answer). The tech in the back had already finished the diagnostics and found out nothing wrong with the unit, and there was no charge for the service. The whole process was smooth and very professional. I will come back for any future repairs. I did tell Alexka to update their telephone number because unanswerable phone will definitely affect their business a lot. read more

My Google Pixel needed a screen replacement and they were able to complete the repair faster than expected. Overall customer service experience was good. They addressed all my questions in a courteous manner. read more

I had a positive experience and especially enjoyed Kenneth -- Kenneth is very calm, kind, and helpful. I had a small crack in my computer screen and decided to replace the screen. It did not end up being a "simple fix," however, sometimes things don't start out smoothly and end up being quite positive. Kenneth represented himself with the highest level of professionalism, including with integrity and respectfulness. I appreciated his attitude and his skill in this process, and I would recommend aligning with him. Thank you, Kenneth. I really appreciate you. read more