This was my first time ever shipping out a package, so I was honestly a little nervous because I…read moredidn't know how the process worked. The experience ended up being so easy thanks to the woman who runs the store-- I believe her name is Chetna (I hope I spelled that correctly). She was incredibly kind, patient, and graceful while walking me through everything. She made the whole process simple and stress-free, and on top of that she was so personable that we ended up having a really nice conversation while I was there. It's rare to come across customer service that genuine. Because of this experience, I'll absolutely be coming back here for anything I need in the future-- whether it's mailing packages, notary services, or fingerprint scanning. Highly recommend this location!

This is my go-to spot for shipping and notary public services. Very accessible and convenient…read morelocation with very helpful and professional staff. Highly recommend!

Great experience with Mo. I used print and go but needed a photograph printed on a high quality…read morepaper. He spent 15 minutes finding different options and printed it out for the price of $5.

What an awful experience. I should have went to the one I usually go to, and the one I went to…read moreafterward was just a night-and-day difference. This will be my first and last visit to the Pleasanton location. When I went in, said hi, and asked who I believed to be the manager if the workstations have Microsoft Word, she didn't even greet me and just said, "I don't know. You can just go to the workstation and see". How do you not know if Microsoft Word is on there? You work here and should know... I went to the workstation section and saw that one workstation was empty. But then I glanced at some folders that I could use to put my documents in. I decided to take a minute or so to take a look. But you know what? I shouldn't have done that and someone else took my spot, as there was another customer who was already using the workstation. I waited for either of them to finish, and even the alarm sounded for the other customer to finish their session and get off. No employee came to tell them to let me use the station. I went to that same manager and I asked her if that alarm was to let people know that the session was over. She said yes. I then asked her if you could tell the customer to let me use the workstation, and she didn't even want to make the customer accountable and stop using the workstation to give me a little bit of time to get my work done, so she said, "Unfortunately, you would have to wait until the customer to finish what they were doing for you to be next". After that, I waited a couple more minutes for that customer I initially waited on to finish, but that one still wasn't done. I left and will never come back. However, my visit at my usual FedEx Office location was a WHOLE lot better! Workstations were clear the whole time, and I got my document printed very quickly! Just don't go to the one in Pleasanton unless you want to wait 30+ minutes to get something quick done.

Got a funeral program printed. Again, great service, reasonable cost, the nicest people. So easy…read moreto order by sending files and then picking up when the email came the job was completed. No longer near a fountain. They are at the back of the complex facing the creek. 100% would use again.

I recently used copy station to make copies for my son's studies, and the experience couldn't have…read morebeen easier. I emailed them a request, and by the time I stopped by, everything was printed and ready to go. Quick and easy! Their communication was prompt, the pricing was fair and competitive, and the service was genuinely friendly. The print quality was excellent and they followed my instructions exactly as requested. Copy station is a reliable local gem--. efficient, accurate and great to work with. Highly recommend.

Horrible customer service by one particular employee. I…read moreshipped a very important doc here thinking UPS would be better and more secure than USPS . . . NOT! Long story short is UPS could not find the address and shipped the doc package back to this store claiming insufficient address information. I showed the clerk a Google street photo showing the address was clearly visible but she refused to help. Wanted payment for a reshipment. I told her kindly FU and went to USPS and mailed the doc package which was delivered in two days with no problems and at 1/3 the cost. Exact same address. So yes a UPS FUBAR but no help at this store. I will never do business here again.

Amazing service by Jasmin! Efficient, smart and very helpful! This is not go to shipping store for…read morefuture. Thank you,

RUDE!!!! What a cold icy woman. She's rude as hell. Gave me attitude over the littlest thing. Is…read moreshe the owner? Jesus Christ, go Home lady. Will NOT be returning. She turns her nose up to You like you're beneath her. Ugh.

Most importantly, this message isn't a reflection of the very nice older man working the counter…read morethis morning, but rather the business practices he's been subjected to (my guess is by the owner who's been mentioned in several other reviews in a less than favorable light). Here's what happened, I had a return, pre-paid label for a pair of Bose headphones going directly back to Bose, even brought my own box and packing materials in the hope of easing the return process. They emailed me the return label so when I asked to print it off he directed me towards the computer by the door. To use the computer it required a credit card, which was I thought was odd, but okay whatever. Swiped my card, printed off my label (in black and white) which cost $0.50. Okay fine, paying for the paper/ink, whatever. What I didn't see is they charge $3.50 for five minutes of use of the computer even though I was on it a grand total of less than 20 seconds. $3.50 for five minutes? Let alone ANY money to use the computer in the first place? Hey ownership, how much pleasure do you derive from reading reviews like this one about you seem to enjoy nothing more than squeezing every nickel you possibly can from each transaction? Wake up, you're in the customer service business, maybe take time away from counting your nickels and learn how to provide it. Maybe, just maybe, those nickels will turn into dollars. Given my experience however, to say I'm less than confident in your ability to do so is probably the understement of the millennium.

Local business with an amazing vibe and super customer service, I came here for some business cards…read moreto get done before my business trip, Devin she is super into details and my cards were done with amazing quality and the speed of completion was above my expectations, she delivers above my request, great value but what's more important is how she made you feel that you are not just a client but you can feel the personal care, kudos to her for her pets, few kitties and a lovely dog, I will got back for another project for her!

Wow, Devin at Livermore Printers couldn't be more helpful and awesome! I had a need with a quick…read moreturn-around, and she was on it! Run, don't walk, to Livermore for all your printing needs, you won't be sorry!

They informed us AFTER we had already paid for flyers that they could not fulfill the order. They…read moretold us that we had to choose a different size. When I complain they told me that they had informed us in an email. I read through our email thread three times and it was NEVER mentioned. The order took over a week to complete and we were told it would only take 3 days. They didn't even have the decency to apologize.

I do dog rescue at a large volume. Reza has always been amazing in getting me my flyer with in an…read morehour or 2. So we can get them up and get the dog home safely. Sadly today I called (for the 2nd time) after 3 hours of not getting an email back. The woman who picked up the phone could care less and told me reza retired. He was so customer focused I am so sad. I told her I sent it at 1 I needed it before 5 she told me "yeah no that's not how it works, you need to wait for your estimate and then you can approve it and then I can print it tomorrow or the next day." I tried to explain her the urgency and she could care less.

Very helpful, stay opened for me for another minute so I could shipped me Amazon return. I really…read moreappreciate it, thank you!

Best customer service of any UPS store I've visited. Friendly, fast service and thorough.read more

EXCELLENT Customer Service! They did my passport photo. They're very customer focused…read more She took several pictures and we picked out the best one. And for $5.00 more you can have a digital photo emailed to you. I would rate this place a TEN!! They were very patient and showed me that they valued me as a customer! I'll be coming back to mail my passport papers

Wow! Anthony is AMAZING. What a great help he was in tracking down a missing mailpiece. He checked…read morein with me as we sought to resolve the issue and remained on top of it until it was sorted. I haven't had great experiences with the main P.O. downtown, so I had pretty low expectations, but they had me covered.

I contacted AngelVetting on their phone number for Live Scan service. Tim responded immediately and…read morecompleted the whole process. Very happy with his service. Highly recommended. There was few glitches in process (not from Tim) and he regularly followed up until it was resolved.

Tim Parks is a gentleman and he has a genuine sense of kindness about himself from first time…read moremeeting with him. I would recommend him to anyone who is seeking to get vetted for any job application.