I've lived here for 10 years and I can honestly say now that I've found this team of people, I feel like Livermore is my home. Let me explain.. I'm planning my daughter's first birthday which includes me going happily overboard with DIY plans and decorations. I needed posters, pictures, cut outs, mini collages, etc. I procrastinated as all new moms do because life, am I right? And panic set in because I was less than a week out and I couldn't figure out how and where to get my prints. In comes Neeraj and his team of incredibly sweet and amazing people. First issue - I took screenshots from Pinterest that I needed blown up but clear. But I have no idea how to do that and no amount of ChatGPT could help me. Neeraj upscaled the picture on his end and invited me to come in to view a large sample before they completed the full poster print. We actually changed the size, picture and resolution one more time before I signed off. He was patient with me, despite me coming in at their busiest time of the evening. Squirrel - I have to mention that my sister first reached out to Neeraj weeks ago over the phone, just inquiring about services. Neeraj and his team kept her information and followed up to make sure she was taken care of. It was like our bff was just checking in on us because they were there to help, not to make money on a service. That alone was the reason why we came back. Second issue - I expected to only have the poster printed at UPS and have all of my other prints done at CVS for same day pick up because I had some more editing and resolution fixes to do. NOPE! Why does no one do matte prints? Well doesn't matter anyway bc Neeraj does!!!! Literally whatever size or finish you need, he's got you. And wait for the last issue... Third issue - so I'm a first time mom and I don't have the brain capacity to plan things out more than a few days at best. Here we are, the week of the party. I got Neeraj all of the files by Wednesday 8am, and the party is Saturday. Guess when he called me to tell me they were ready? I'll wait..... Wednesday at 5pm!!!!! Are you kidding me? Same day?!?! I was hopeful for Thursday evening which would give me just enough time to finish everything. The amount of stress his team has taken off my shoulders has been unmeasurable. Impressed is an understatement! As I mentioned, this experience has made me feel like I'm finally home. I never expected to be dedicated to a shipping company, but this experience has shown me it's so much more. I'll share pictures of the DIYs once complete so you can see all the work I put on this team. I'm so happy. UPS is lucky to have Neeraj and his team representing them. Thank you guys!!!!! read more

Great services very friendly and very professional. Call very fast for some printing i needed to do.

Always nearby with needed services. Drop-off Amazon returns or notary public. But the last time we were there, the smell of the employee(s) was absolutely intolerable. I need to go again, but am planning to turn around and walk out if the same problem exists. read more

Came in here to get some paper printed. I came with a promo coupon And on the coupon or advertisement, it's literally the company name. The workers refused and said that their store doesn't participate.. but if they don't participate on the fine line, it just say "only at participants store". The promotions were basically $.15 per paper. I ended up paying full price for it.. at that rate I should've just gotten a printer and print it all out. read more

I generally come here to do returns, but have also done a print job and mailed items. The staff is always friendly and lines are generally not long. Never any issues and pick this location over others nearby. read more

I feel like I live here with all the Amazon returns I do. They are always efficient and friendly. I've never had an issue with them and I've seen them deal with difficult customers but the employees always maintain professional attitudes. They just remodeled and updated their systems so the place seems to run better. Only problem is I wish the door opened in so make it easier when carrying a lot of packages read more

I sent a package with a ceramics piece I made The associate there didn't even use bubble wrap and it broke by the time it arrived in San Diego I rather package it myself and have stamps and boxes free at home. They didn't offer me a refund and insisted on a photo from my busy daughter but on her text it was broken at the arrival . They are cheap and don't care They also failed to send my other daughter her package out of state Im through with them! I wasted over over $30 on them read more

I was treated very nicely as a customer here. A lady on the staff took care of my Amazon return very nicely and efficiently.

Love this store. Always been taken care of. Very nice people and very helpful with all your packages. read more

Friendly staff and fast service. Every time I drop off my packages, it was always quick and no hassle service.

I've been coming here for copies, supplies and Amazon returns for several years. Very recently I was in line, the ONLY one in line, and CLEARLY had a very small Amazon item to scan/return. What did the late 50ish in age man behind the counter do? He could see why I was there, could have scanned my item in less than 5 seconds. But instead, he stopped me from approaching and asked a woman if she was "almost done with her paperwork" (she was filling out paperwork at the nearby counter and was clearly not done, nor was she even looking his way nor indicating she wanted to be helped at that moment). Clearly she wasn't done, but for some reason, he decided to make me continue to wait...and we waited and we waited for her to "finish" her paperwork and then approach the counter and he conducted her transaction. Why couldn't he scan my item quickly? I will not support a business that exhibits such conduct. He was going to control the situation and make me wait because of...what???? This weird and inappropriate game told me all I needed to know about this location anymore. The older lady that works there can get kind of snappy/snippy. The younger guy with the glasses is great at it all, I must say, hence the 2 stars instead of 1. However, I won't be back with the other twos antics. :/ read more

I have been coming here for the past year to ship gifts and for Amazon returns. The staff is always friendly, they are quick and get straight to it! Easy & done! I have never had any issues here and the location is convenient with plenty of parking. read more

I am writing this review on behalf of my 82 year old Mom.. Anne who had an amazing experience with Nisha!! She so kindly helped her ship a handmade blanket to France! The first one was lost by another competitor. She was so thoughtful and followed through until the package was delivered!! This meant the world to my Mom! Thanks Nisha! Your kindness and professionalism makes her daughter very happy too :) read more

Rude, disrespectful and shitty customer service. The older women should not be helping people she is awful. 3 people Complained about her when I was there read more

This place is starting to nickel and dime you even for Amazon returns. I was just charged a $2.50 tape fee when amazon said no box was required. I'll be using alternative places from now on. read more

I recently mailed 2 items from this store. I asked for the cheapest delivery UPS or USPS. She said USPS both times. The 1stbitem was in a long box about 20 x 6 x 8. $42 Plus in shipping. I am sure it would have been cheaper at UPS Center. 2nd item was 8 x 8 x 6 under 2 lbs. Again she said USPS. $26 for US Priority Mail. That is the highest costs to ship an item. She wasn't done yet. I had a vintage 1960's GI Joe jet wing 26 x 8 x 5. I needed a box for it also. It was going to New York. She quoted $29.99 for the box and over $111. 00 to mail it. Ludicrous! I declined the offer. I bought a moving box at Home Depot for $2.79. Cut it down to proper size and mailed it USPS via eBay shipping (40% discount) for just over $29. She said Amazon gets a bulk discount from UPS. Now I know how the store makes up for this mandatory discount. She never showed me any options. She only told me my options. Never again! read more

A great UPS location. Staff is friendly. They recently remodeled the place and there seems to be lots of people working and they are able to assist customers quickly. read more

This is literally the nicest group of people I've ever encountered at a retail location. I've never seen such happy and helpful people at a mail store. 10/10 a pleasure coming in here and getting the type of service that I do read more

Amazing people to work with , great store update , looks brand new very friendly staff

Great customer service for our every needs. I am very much satisfied with their listing prices . Services are excellent. read more

Hands down the grumpiest, crankiest customer service I've ever experienced. I can get way friendlier service from the UPS across town.

Fees for absolutely everything, they'll charge you for walking in the door eventually, never going back to this location.

I took a Lands End Return into this store. The clerk scanned the incorrect barcode and the package was delivered back to my residence. I went back in and was told it was my mistake. This was supposed to be easy? I won't be returning. read more

I always go in with my Amazon returns and I think I'm so annoying but the customer service is great and they are as quick as they can be. I try to go early in the morning. The afternoons tend to get busy. read more

The elderly woman who works there is rude. She feels the need to comment regarding transactions and makes personal remarks. I have tried to be understanding and thought maybe she's just trying to be friendly but her remarks aren't friendly, but rude or judgmental. Don't go here, I know I will never again. There are too many other locations to go to where you will be treated with respect. Stay away. Also, when I came in with an item that needed a mailer she wanted to charge me $3.75, so I went to another location and bought a mailer for .89!!! That place is overpriced with terrible customer service! read more

I have a box here and I am very happy here. I never have to wait long for my packages and the staff is so friendly and professional. Gagan is especially so accommodating and the new place is so nice. read more

1 star because every single time I have been to this location regardless of the employee, they are rude. They refuse to take happy returns even though the company told me they should be able too. Prefer to go to the other ups store off las positas. read more

Caution! Dishonest Business! Tried to overcharge me. I left and went to other UPS store for a much cheaper price. Go somewhere/anywhere else to ship!! Beware of this store! read more

Unfortunately, the clerk that assisted me lied to my face when he said 3-day was the cheapest shipping option. I specifically asked if there was a cheaper option than $40 to ship a 2lb box, and he said no. I confirmed later that Ground was less than half the price. Will avoid shipping with UPS. read more

Today was one of those crazy days where time gets away from us. My wife arrived at the UPS store ~5 minutes after their closing time. The Gentleman behind the counter was kind enough to open the door and help her to ship her package. This is how customer service should be done. This Gentleman went above and beyond to help my wife out, and we are grateful. read more

The help is very friendly and helpful. I needed paper shredded and the staff was very patient.

The workers in this location are rude nearly every time I go in. They are always quick to tell you that whatever label or box you have is incorrect, but never offer assistance or a solution. If you ask for help, they will charge for any help given from tape to printing a label to their satisfaction. read more

Friendly service. Easy service. Would use this service each time. Everyone here is friendly.

Can you believe they charge you $1.50 for 5 inches of tape? When you go to return a box, you don't know if they need to print some thing and put it inside the box for shipping so you leave it open. Then they say they won't ship it unless they charge you $1.50 to tape up the box with 5 inches of tape. Find another store that cares about their community and provides good customer service. Looks like they care more about getting $1.50 for tape then making customers in our community happy. It's not about the dollar 50. It's about the principle of putting the customer first, whenever possible. read more

AVOID at all costs for doing an Amazon return! Yes AVOID, run elsewhere to print your Amazon label. I'll explain. According to the Amazon website they recommend the UPS store to get your label for free but at this store they charge you for the most ridiculous fees. They charge you 3.50 in order to print the label because they say its computer usage. Even if you eMail them them the PDF to print, they charge you for a computer fee. I have shipped in many other UPS stores where the only charge is for printing 1 page. Here they charged me for the ridiculous computer usage, 1 printed page and 1 strip of tape! For a total of almost 5 dollars when in comparison other UPS stores only charge for 1 printed sheet or even print the label for free. Terrible customer experience. Never coming back! read more

The UPS Store - Shipping Centers Near Me - Livermore, California

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We needed a notary to sign a document and Lonnie Nix helped us out today at this UPS store. She was so kind and friendly, and she made our days brighter - something I've never said about a UPS store before. It was $15 to get a document notarized, and it was a fast easy process. We will definitely be going back because Lonnie was such a pleasure to work with! read more

I was just charged almost $4.00 for 1 copy that was black and white. I emailed it to them as I have before at other places. They also charged me e fee to use the computer. I feel taken advantage of. Tracy Ups never treated me this way. You get one star even though you deserve a 0. read more

I've been to this ups store many times for shipping and notary needs. The staff is very friendly and always takes care of all my needs.

This Ups location just wanted to charge me $1.25 to put a 12" strip of pkg tape on a box that contained item and was all pkg besides that. They have no idea what customer service means. I will drive across town to not have to deal with there unfriendliness and lack of customer service. I see they have a bunch of complaints. I wonder how many more they need to get before they change their ways? read more

They do it all the time- notary, finger print, and all the other mailing stuff. very friendly. very patient . efficient service. Khushbu and GK are awesome! read more