I come here a few times a month to do Amazon returns and everyone is always super helpful. Yeah, it's not constantly cheerful and smiles but who is? They are kind and get me in and out fast which is a plus for me. They always seem wicked busy so maybe other reviewers caught them on a crap day. I dunno read more

Really unfriendly and unhelpful service No greeting. Barely got up to help. No words spoken just took my return. Looks like really unhappy people work here. I've been to other UPSes to return things and I will not return here read more

Avoid this location! Unhelpful, rude and can't figure out how to return Amazon item without charging for additional packaging.

This store will not print your return label for you unless it is a QR code. If it is a return label that you opened from a file, be prepared to pay 3.99 for it. read more

They are rude cheap and don't wrap fragile items and they break The ups truck failed to get a lightweight package long distance with the correct address They misspelled my daughters last nMd name read more

They are always so quick with my Amazon returns and they always have a notary on hand for more than reasonable pricing and professional service. I had a really nice young lady helping notarize something and she made it a quick and easy process. So happy to have them right down the street! read more

I went in to drop off a package for return and see if I could get a passport photo. I was able to do both in a VERY short amount of time, which I really appreciated considering it was the holiday rush! Gary (manager?) took my photo and printed it out. When I asked if there was any way he could email me the pics, he said sure and spent some extra time doing that for me. I was very grateful for his help and quick service. read more

Hands down the grumpiest, crankiest customer service I've ever experienced. I can get way friendlier service from the UPS across town.

The Indian woman that works here is a rude bitch! Every single visit I've had here, she always talks to me in a very rude and demeaning manner. NO customer service at all! No smile, it's like she hates her job! They need to fire her! Not only that, I got there well before opening this morning and the doors didn't open until 8 minutes after opening! There were 4 people lined up outside the door well past 8:30! I will never come back here ever again! read more

I usually come to this UPS store in Livermore on First Street by Safeway as it is close to home. Today I dropped 4 packages for return to Amazon. One of the return label on a package was not clear enough. The woman who was helping me asked if I can email the label to her so she can print it. Did not tell me that there will be charges. After printing, she said it's $3.37 but because she's only printing a copy that it will cost me $3.00. Mind you it is not the cost that bothered me. At the end, when she rang me it showed $3.50. I questioned her why $3.50 when she said it'll be $3.00. She said, no i told you it's $3.50. I was not in the mood to argue for a small change but it's the principle. Bad customer service for the woman who had black nail polish!!! read more

Tried to do an Amazon return today. For some reason I didn't get a QR code from Amazon. I went in and asked for the label to be printed and was told 3.50 for the label and 1.50 for the tape. I can see 1.00,maybe 1.50 but 5.00!! I understand a business has to make money but what a ripoff! read more

Can you believe they will charge you $1.50 for 5 inches of tape?? No customer service and they don't care about the community. Go to another UPS store where they care and will give you good customer service read more

Horrible customer service. Older lady is rude and has an attitude. Went to return packages that were shipped in the manufacturers box. Lady wouldn't take them stating they needed to be shipped in a box. I told her this is what it was shipped in to my door. This is the second time this has occurred. Will be going to the UPS on Vasco Rd for now. They are a lot nicer there. read more

I've been to this location frequent enough before COVID to know who the owner is. It's never been a warm/fuzzy feeling. But, the other employees have always been friendly, said hello, and when asked if I could leave the package, no-receipt necessary, I'd get "sure, just set it over there" etc " with a smile. I actually feel bad for them working there and apparently is why there is always a "help wanted" sign in the window. This review is not about the employees. I've ventured out a handful of times since March due to a severely compromised immune system and sole caregiver of two children and a senior. Staying healthy is extremely important without anyone else to look after my family should I become severely ill. We are following the rules and so were the 10+ people in this tiny store (that had only 4 or so "dots" on the floor social distancing). They were all wearing masks over their nose and mouth and trying to distance in the small space. Thank you fellow Livermore friends for doing so! I have been to this location twice in the last 2 months to run in and drop off an Amazon return. Once with a pre-printed label that Amazon received promptly. The second time the seller would not accept packaged and pre-printed returns, rather return to a UPS store with just a bar code. Last week I got a message my return was not received and I would be charged. Thankfully Amazon has removed the charge and hope all others with this issue contact Amazon so they know the UPS stores losing them! Thankful Amazon will still process your return despite no evidence of it being shipped to them. I still didn't write a bad review, but today... I felt compelled to leave a review beyond the rudeness of the owner I've written off to cultural differences and making nice just isn't her thing, though it should be running a store. She wore her mask on her chin the entire time (20 min), didn't follow social distancing with her own "dots" to space customers on the floor (asking to come stand next to another customer), barked at a woman trying to squeeze a squishy (probably clothing) package into the USPS mailbox (which I am thinking she doesn't like to have at all as it's not the first time to hear her snarky with someone needing something from USPS and charging a big surcharge on those items, and was less than a foot from another customer's face ahead of me shipping a package. She completely ignored her plastic "shield/screen" even as she leaned over his package speaking loudly ignoring how close she was or even trying to protect a customer. I'm so sorry lady that this is inconvenient to you but for God's sake be thankful you still have a business with a line, that incidentally should have run outside the door.. please be thankful for what you still have as many have lost so much more! None of us believe we are ill or have deadly germs and I pray none of us do! However, numbers show otherwise so let's take care of each other. For God's sake if you own a business this is blatant lack of regard for your customers beyond being unfriendly. She waved me over to come closer as my package was already on the counter moved down from the young man that wasn't able to help ship anything without an Amazon code. I politely declined and said I would wait from where I was. Not that it matters, I'd been in the store almost 20 minutes waiting for only her as nobody else knows how to ship anything from the UPS store without a barcode or pre-printed label. That's just bad management not to train others but maybe they all just leave to quickly to bother. All safety matters aside, I'd mentioned I had calculated a flat rate of around $18 from my home scale and the website to ship. It didn't matter how slow it got there. She gave me a rate twice that and said "our rates are not the same as home". Duh, they should be better.. yes, it's twice the price if I ship from home, but should be $15 from the UPS store plus extra for insurance for around $18. She told me that is the home price and it was $36. Nope, wasn't paying that and wanted to get the heck out of there. I will never return after today even though it's so close and convenient. I will drive to the other side of town or another city altogether. Her lack or regard and compassion for others in the community has compelled me to find establishments that follow guidelines and care for their customers. Incidentally - I have printed the label from home for half the price for a flat rate package she apparently didn't want to give my and includes insurance. I will NOT be dropping it off here tomorrow or ever!! read more

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Very convenient and quick service. Went for a notary. Only hade to wait a few minutes. They had me in and out quickly.

I came when right before closing to return a Amazon package. I usually just bring in the item and they do the rest but by mistake I had selected the wrong option and was supposed to package the return myself but lucky the young gentleman Nisha I believe his name is was a huge help and was kind enough to package my return free of charge. read more

I've been going here for about 6 years now. They have always been friendly, efficient, and sincere. The front counter staff has rotated slowly for a small business. That's a busy lil shop but they always move the people through quickly. I was shocked to see the negative reviews on here. If you treat people with respect and remember we're all here doing our best we can, I bet you'd rethink the negative review. While writing this I told my wife that I was typing a review for the ups store. She asked "the one by Safeway?" Yup. She was shocked as well because she's only had positive experiences there. To the owner and staff... carry on! read more

I have never seen the business owner is as rude as this lady. She treated customers like the customer owes her money! She act ridiculously no manners! I recommend not go to her place to do any business. She is not trustworthy! She does not act reasonable.. please do not do business there! read more

If I could give less than a 1 star I would. Went in there to buy a box to ship and was charged $18 for one. I wasn't told the price until my package was packed up so I couldn't change my mind. I then thought, "well maybe they just charge a little more because it's a ups store". So I asked for a price list for their boxes to which they told me they can't give me that...your a store that sells boxes and you can't give me a price list for the boxes you sell? This is a classic example of price gouging. I could have just bought a $4 box from anywhere and dropped it off but instead I got rolled. I will never go here to purchase ANYTHING only to use their drop-off service. If you are going to up pricing on shipping materials to increase store revenue than that's okay but you better at least have a pricing list. Here is a picture of the receipt I got...no sizing indicators just a general "packaging supplies" label so that you can insert whatever price you want. This is NOT how you do business. read more

The UPS Store - Shipping Centers Near Me - Livermore, California

Very rude customer service. You can tell the employee (maybe owner) does not like working here and passes that on to interactions with customers. If you can, visit the ups store on Vasco. Much better staff at that one. read more

So I used to frequent this location because it was convenient. I saw the poor reviews on Yelp and figured those were outliers. But, alas, I was burned by this location so I will never go here again until the ownership changes. It started when I visited this location to perform 4 return shipments during the 2021 holiday season. After I had my items scanned, the lady said she ran out of paper to print me a receipt. I've never heard this excuse before so I didn't know how to react. She said I could check my tracking numbers for shipping verification. The problem was I didn't have a copy of the tracking numbers on me at that time, and I didn't realize until it was already too late. I should have just taken my packages back and went to another ups store location. Two of the items I shipped were phones to my carrier; they only had a true value of $100 each but my phone carrier provided $800 credit for each phone. So imagine my disappointment when I found out that only one of the 2 tracking numbers for my old phones was verified as being shipped back. Long story short, I eventually got the credit back from my carrier, and this took multiple calls to their customer service. Since I could only prove one phone was shipped it made this process very difficult. My carrier may have lost my return, so I don't even know if both my phones were ever shipped. Since $1600 of credit was at stake, I aggravated over this situation for 2 months until my carrier resolved this issue. So if you must go to this location, please be very careful to make sure they provide a receipt for your items. read more

I went there today to return Amazon purchases. There was no line and the woman who helped me was patient. She scanned everything, gave me a receipt and I already got my refund from Amazon. Also, it's a good place to drop off USPS mail instead of leaving in in your mailbox for the carrier to pick up. Thank you for your service! read more

This was my first time stopping in here to ship back some amazon products. The place had a lot going on but then again what shipping store doesn't. the woman that helped me was nice and got me out of the store quickly read more

The UPS Store - Shipping Centers Near Me - Livermore, California

The one to two star reviews are accurate. They make you feel like you are interrupting their day. The customer service is poor and the main lady/owner working is grumpy and does not make your feel very welcome. Find another location to do business. read more

I don't have an option to give 0 rating otherwise I would have but the owner or staff not helpful and very disrespectful towards customers. They make you feel as if they are doing a favor on us by taking our packages. Owner definitely needs classes in customer service. read more

I always stop in here and have for years-- you know, Amazon returns and all that jazz. If I'm in line, it's usually not for long. People have been friendly all throughout pandemic. I'm gonna keep coming here for a long time! read more

Brought in some packages for Amazon returns. Had to make two trips because they were pretty big. Worker scans them in and gives me a receipt. I notice a while later that Amazon never received one of my returns from that day. I look at the receipt (yes I should have checked more carefully that day) and the one that amazon never received was one that they didn't scan in. So where is it? It already had the prepaid UPS label on it with the correct destination. Why didn't they scan it in? If they forgot to scan it in while I was there, why didn't they scan it in later? It would have been extremely easy to 'forget' to scan a package in when I had so many of them and hope I didn't notice it wasn't on the receipt and then just take it. I'm not saying they did this, but why is the one package they didn't scan while I was there is the one that Amazon didn't receive. So....where is it? I would recommend you never go to this UPS store, based on this experience. read more

A line of us we're waiting for the store to open this morning. It opened late with no apology. The lady was not friendly and acted like us being there was an inconvenience. If you can find another UPS store I recommend doing so. read more

I'm done trying to give this store my business. At this particular location -- Never have I had an employee act like I wasn't an inconvenience. This is pre-COVID. Now, with no warning on the building or on the website, they won't accept USPS drop offs if you're not a PO Box holder. Done. You won't be getting anymore of my personal or professional business. read more

Terrible service! The older woman that seems to run this store has always been rude, but today was the worst. As I was leaving another customer told me he has had problems with this person too. I won't ever return and will contact UPS. read more

If I could give her a no star rating I would. I went in with a return shipment, had my own shipping label, but need the box taped shut. She charged me $1 to tape my box! I normally go across town to AIM Mail center but all my errands were on this side of town today. I donated my dollar to her but next time I will go across town and always give my business where I know I'm not getting ripped off and I'm greeted in a friendly manner! These people have to go! read more

Totally snotty and rude. My daughter took an Amazon return to the store with an open box. Amazon says to take any item to the UPS store and they will pack it for free. Not true. This broad wanted to charge my daughter $6.00 to tape the box. Maybe that would cover the time for her to watch a YouTube video to figure out how to do it. I stopped going to this store many years ago because they were incompetent and rude back then. Guess nothing has changed much. read more

Normally use a different UPS in town, and now will never use this store again. Amazon return advertises the UPS store will pack/ship for me. I happen to bring a box which actually saved the UPS store from using one. And then she proceeded to charge me $1.50 for Tape. read more

I had a bunch of Amazon returns and forgot to pre-queue my QR codes. Derek was so nice and assisted me to get everything shipped and accounted for. Usually I get the impression that it's an annoying task to be done but Derek made me feel like a real customer. Thanks! read more

I use this store frequently to return Amazon.com orders, as needed. The Amazon return instructions clearly state that "The UPS store will scan QR code, pack, and ship your return for FREE", but on my most recent visit, I put the items in the box it came in, but did not seal it. The store owner charged $1.50 to seal the box, but when I pointed out the Amazon instructions, she advised this is not the policy. I feel her tone and disrespect for the customer is very unfriendly and exhibits poor customer service. read more

I have now experienced the reason why this store has such low ratings... I went to this location to return an Amazon package. The Amazon return stated I did not need a box just bring product in and they will pack and ship. I brought it to this location in the box sent by Amazon and the woman at this location stated I needed to pay $1.50 for tape I asked why would I pay for tape if I didn't even have to bring a box when I asked for my product back since I have done this several time at several different UPS stores with no issues she then stated she will tape it for me for free. WOW! Be cautious this store is charging when they shouldn't be. I will be reporting them to Amazon and Corporate too. read more

HORRIBLE EXPERIENCE!!! I went in to mail my returns to Amazon & I needed assistance with which label I was supposed to use. The darker skinned, black hair lady started YELLING at me. I told her sarcastically, "wow, your customer service is amazing." She said, "oh really? Oh really?!" Then she walked in the back & started yelling at her co worker in the back. Absurd!!! I will never go here again! read more

This location is my go-to place to do shipping in town. They are always friendly and fast. I love when a place greets you as you walk in, even if they're with another customer. It's so refreshing to not be made to feel like you're an inconvenience to someone in customer service! While I usually visited due to their location (close to Starbucks, Safeway, quick-bites, etc.) I've been visiting more now with the new Amazon shipping option with UPS - even though the employees may not be compensated more on this new service- despite the fact it is more work on them- they never let it show. I appreciate this UPS and its employees. read more

I understand the reviews for this place after just coming in... Really poor customer service. The people who work here seem so inconvenienced to be helpful... awful UPS store... Crossing my fingers that my package arrives to where it's going! Would only ship here again if I was desperate, and only did so because I needed to get something shipped and off my to do list. Ugh!!! Never again! read more

Add one more person to their list of dissatisfied customers. I've used this particular location a couple of times and was never overly impressed with their service, but I never had any issues either, until the other day. I shipped a package and it was ruined in transit to its location. Once I found out this had happened I called The UPS Store because I've never dealt with this before and wanted to find out how to resolve the issue. They were less than helpful and basically told me it's my problem and I need to call UPS. -Funny I thought you were UPS?? When the package was returned to The UPS Store for me to pickup the lady working there (Harpal?) proceeded to tell me in front of all the other customers in the store how I used an old/worn out box for shipping, how I didn't package the box correctly, and that they were denying my claim. She didn't have too much to say after I told her that I had purchased the box brand new from her the day before it was shipped and still had my receipt. Also when I told her I took pictures of how it was packaged because the equipment was expensive. Finally that I've shipped hundreds of things over the years and it doesn't take a genius to package stuff correctly. Long story short I'll never be using this location ever again, I'll drive across town to the one with better reviews and I highly suggest you do the same. read more