This place was great when I needed something printed but I drove by and see the sign is gone and…read moreeverything inside

I contacted this place 3 weeks in advance regarding having some signs made for an upcoming event,…read morefollowed up with them weekly with emails plus a phone call but they never even had the courtesy to follow up and give me a price or details whether they were going to make my sign or not. On the phone he said they could do it and would look at my email again, but zero response.

Poor customer service from Camilo at FedEx. This was my first time using this type of service, so I…read morewas unfamiliar with the process. I politely asked how to proceed, and when I asked whether I needed to seal the envelope, his response was, "You have to close it," accompanied by gestures and an attitude as if I was supposed to already know. Customer service should be about helping and guiding customers, especially first-time users. Instead, I felt dismissed and unwelcome. I will not be returning to this location and would not recommend it based on my experience.

This place is way better than the Walnut Creek one! I would rather drive out here than go to the…read moreWalnut Creek location that scams you. The female rep with glasses, can't find her name on the receipts sadly, was awesome. Got me in and out of there in under 6 minutes. Will for sure being going back here!

I've honestly waited until I had a few visits here before leaving my honest feedback. There is no…read moreother way to put this, this is truly a miserable location with miserable employees. When you walk in, you can never expect to get a smile, usually not even a greeting, even when you're standing in line for a while. Always only one employee. Nothing moving quickly or efficiently. This morning I was in line behind someone who looks like they were getting a passport. I waited for what seems like forever before the employee even turned around to say he would be right with me, as his back was to me (and all the customers) the entire time. He had the customer behind the counter, trying to take fingerprints....and apparently she couldn't understand the simple concept of laying her finger flat on the scanner. No surprise here, this idiot customer parked her car right in front of the store taking up one and a half parking spots. Behind the employee was a poor UPS driver with a dolly full of packages just simply waiting to get past him to his truck. Trapped behind the counter with the employee blocking the walk way. He stood there for what seems like forever because this employee couldn't even be courteous enough to take five steps to the right let him pass by. Before this, the employee is having a conversation with this passport customer about how this is his girlfriend's neighbor and what cars are in the driveways and what color houses they are for identifying markers. All while I sat there waiting patiently, a line collecting a line behind me. The woman behind me left her letter and left. I finally took my packages and walked out, super pissed as I write this. Probably should wait until I cool off, but an angry toy he speaks a truthful heart. I waited foreverrrrrrrrrrrr for nothing. This morning was a complete display of lack of consideration, respect and urgency for other people's time. I can't stand this location. But at the end of the day, I know better than to come here.

One star for the pure fact that there was someone there to take my package…read more I definitely do not recommend going to this location until they get their pipes fixed or carpets replaced. I walked in and the immediate stench of mildew soaked carpets and a public bathroom just wafted up my nose. It was disgusting. I DO NOT RECOMMEND this location. Yikes!

The two UPS stores that I frequent are in Concord and Pleasant Hill. It caught me by surprise that…read moreI would be charged to tape the box. This is not something I'm used to. I didn't realize they were a franchise or individually owned. I don't think my review is going to change anybody's customer service skills or attitude, but Robert was dis.

I stopped by the UPS Store in Martinez to ship a small package (about the size of a shoebox) and…read moreexpected to pay for a box, totally fair. What wasn't fair was how everything else was handled. I was quoted $23 for a box, which I later found out included Styrofoam packing and "labor." When I said I'd just pack it myself, the employee asked if I brought tape. When I said no, he told me they charge $2.99 just to use their tape. Meanwhile, the employee next to him was taping up boxes for other customers for free, which made the whole situation even more confusing and frustrating. I asked for the cheapest shipping option to New Jersey and was told it would be $40. I double-checked multiple times to see if there was anything cheaper and was told no. At that point, I was looking at nearly $70 total just to ship a small package, which didn't sit right with me. I decided to walk out and come back another time with my own box. The next day, I went to a different UPS Store and got a box and shipped the same package for just under $30. less than half of what I was quoted here. This place felt like it was full of upsells and unnecessary add-ons, especially from the older gentleman who was helping me. I'd strongly recommend double-checking every charge if you end up here. I'll be honest, I already knew this location had a reputation for long lines and poor customer service, but I was in a pinch. Lesson learned. There are much better UPS Stores out there. I will NEVER come back to this location.

Valencia Printing has done my business card printing for the last 9 years and have always done a…read morestellar job. Luis provides very personalized service and the quality has always been great. As some of the other reviewers indicated Louis is really really nice and such a pleasure to work with.

They have done my business letterhead, cards, and envelopes for years. At the time I called around…read moreand they were the most reasonable. They have always done a wonderful job. I wouldn't go to anyone else now. Luis is really, really nice. I stopped by Kinkos today because I had to print a couple of sheets quickly and I was out and about - they were close by. The whole thing was such a friggin' nightmare and I walked away empty handed. Valencia printing is the antidote. A sweet little neighborhood place that does a great job.

I went to Minuteman Press to do my Save The Date cards for my wedding. I was pretty blown away by…read morethis printshop. The cards are excellent quality, more than fair pricing (printed on both front and back) and fast service. I was able to get my cards within 3 days. I am over the moon with my Save The Dates! Thank you Natacha for your incredible customer service and for squeezing in my order so I can hand them out at my engagement party. This saved me so much time and money on postage.

Really bad customer service, I went to inquire about 100 folders on the spot I was told an estimate…read moreof $340 dollars then I received an email with a quote of $640 dollars. When a calked to ask why such a huge price difference, the lady barely answered any of my questions she was very rude and defensive. I can tell they weren't interested in my busses. They are only interested in huge orders. Don't waste your time here go somewhere else.

Easy to work with and attentive to detail! Would absolutely work with this amazing team again!read more

Calitho (and the recently acquired Curry Graphics arm of the business) is first class. Customer…read moreservice is excellent. They really make you feel like they are an extension of your team in getting projects done. Even Bahman, the owner, takes a hands-on approach to the business and makes time to interface with customers. Calitho has the capabilities to meet our complex design, printing and die cutting requirements and wraps it all up in a professional and friendly experience. Stop looking around and go with Calitho!