I was given a senior discount upon signing up. the price quickly increased after a few months and…read morenow they are under new management. Received an email stating they are elevating our rental experience but will not increase pricing. It looks like the only thing they are elevating is the price. They increased monthly cost by $13.00. I would not recommend this site.

Superior in every aspect towards self storage business..and after all all my valuable and not do…read morevaluables are out of the house in effort to make much needed space inside and around our home!!

Great storage business. We started with our travel trailer and our boat. Well maintained lot and…read moreaccessible with larger trailers. Karen, property manager has been nothing short of amazing, organized, friendly, and helpful. She knows her tenants and we decided to move our storage from another location and have everything under one business for convenience and price. Not a corporate feeling storage company that seems to be taking over all the small businesses. Karen goes out of her way to provide great customer service. Gateway is clean and recently tidy'd up. Highly recommend this location and support local long time business.

From the owner: Gateway Storage takes pride in offering a simple and hassle-free self-storage experience for all of…read moreour customers in American Canyon, CA. We make sure our storage units are clean, secure, and ready to rent for both residential and business needs. Gateway Storage also offers online rentals and online bill pay 24/7 to make your experience quick and easy. Feel free to look at our available storage units and give us a call if you have any questions or simply rent your unit right on the website.

Two stars because they did something to help our situation…read more Hadn't planned on being in storage for as long as we ended up being there. But RATS! Big, huge, disgusting Norway rats. Ransacked boxes, got into clothes, shit everywhere. Couch was blanket wrapped and plastic wrapped, of course they clawed through and p***ed and s**t all over it. Ruined clothes. Couldn't walk in there without masks, had to bleach clean every box, chewed the wood of the book shelves! Left traps and found dead, poisoned rats having diarrhea or throwing up all over. Felt sick every time I went in. Also, the bathroom there is like a study in VO2s don't use it if you are affected by scent - it's like they dumped a gallon of toxic Fabuloso in it. Guy at desk would also speak to me like I'm an idiot who wasn't paying $350/mo to be there - funny how he was polite to my husband. It took awhile but the complaints garnered a refund of two months - won't even cover the dry cleaning bill but it helps. I think storage centers in general are the dregs! I hope to never have to use one again.

Tamika was very helpful, outgoing, and made this process easy to acquire a new unit. Despite…read moreovercoming pain from a broken foot! She was able to have great customer service. I was in and out with new unit within 30mins. Thank you for making this moving experience easier on me!

We stopped by here on Sunday, 21June and we're so glad we did. From the minute we walked in till we…read moreleft (after booking a storage facility)....the customer service was 5 STARS. It's hard to find this kind of customer service these days. 1. The storage facility was secured and clean! 2. The rates were very reasonable! plus we were able to get their promo of 50% off the first 2 months. 3. The customer service (lady name Tabitha to be specific) was WONDERFUL!! She was pleasant to deal with. She took the time to answer our questions and didn't rush us. She gave us different options that will work with our needs.

I'd LIKE to write a positive review. I am simply trying to make a reservation. I am unable to…read morechoose a Sunday move-in on the website - and ABSOLUTELY unable to contact anyone at the location. Only a call center (which is obviously in the Philippine Islands), and that is unhelpful. I know that business models are bad, but this is horrible.

Price is great, people are friendly, but the hours are so random. When I signed the contract, they…read moretold me I could come in any day anytime from 9-5pm - that was important to me as I have odd work hours. In the month I've been using them, I've come in 3 times and EACH time I've had to wait 30-60 minutes for someone to come back as they have stepped out and had a sign in the window. I hired guys twice and so I've had to pay them to just sit here and wait for the staff to come back. I'm moving my stuff out today to another storage place namely because of this problem. Again, price is awesome, staff friendly. But if hours and accessibility is important to you, stay away.

I continue to use this place because of the Manager Shawn. I'm sure there are cheaper places, but i…read morehaven't looked - he's just great. He is the reason i am spending my money here. It's only a "BOX" but service is more than a "Box"

Michelle is amazing with great customer service and quite honestly will never rent anywhere else in…read morethe area! Pricing is competitive and good. I want to reiterate they are very accommodating. They are the best !

Our travel trailer window was shattered when we arrived to check on our trailer. Michelle the…read moremanager had no clue as to how it happened. Be careful when using this storage facility check on your property regularly. Read other reviews an RV was stolen out of their lot. Thank you Michelle for your input. But again our window was shattered I want people to know parking in your facility that this could happen.

Naomi is a rockstar. I picked this location over other facilities because of the outstanding…read morecustomer service reviews given to this location. Naomi is identified again and again in the reviews and I understand why. She expertly navigated my online reservation, completed my contract, showed me my locker, and handled other requests and phone calls. The location is getting some renovations to include upgrades in the alarm system. I feel pretty safe storing my belongings here.

Im not one who is normally prone 2 complaining or 2 be taken advantage of…read more But,this business is using current social climate 2 change the rules 2 accommodate themselves & 2 lessen the actual "work" that they may encounter on a daily basis. This may be an isolated problem due 2 poor management but I suspect it's become an acceptable practice company wide. The storage facility industry is fraught with many issues & I'm sure its a challenge 2 keep some tenants from abusing the rules & guidelines. However,due 2 the nature of the business & the fact that those in management, LIVE ON PROPERTY-therefore allowing for a hands-on approach 2 customer relations. At the same time,keeping in mind that every paying customer deserves 2 be treated respectfully. This Public Storage location has decided that due2 things like the local homelessness problems & "break-in" concerns,that making legitimate renters suffer by changing gate access hours 2 an unreasonable time frame (9:30 am to 6pm M-F & 9:30 am to 5pm on Sun!)While still charging premium prices! This is a business to avoid!!!

The lady was pleasant to deal with and the office area is relatively clean. The storage area we got…read morewas clean as well and is in good condition. She gave us a price deal for 6momths which helped allot.

I was helped by Laura she does the most amazing job she deserves a raise!!…read more She is extremely helpful and kind.