I am thrilled with the level of care and consideration by the staff here. Shout out to Mary for professionalism and reassurance--wow--talk about taking the stress out of storage!! Best storage place I ever used for long stretches--I got my kids their own space to keep their precious memories safe! Thanks for being a BIG part of our lives read more

I been a customer at budget storage for many years I've had the large and small storages and never had problem the office has been very helpful whenever I would loose keys or anything I needed help with I give them both thumbs up and prices are better than most places read more

I had a positive experience at Budget Storage in Richmond. My first 2 years starting 1/8/22 I had an 8x15 ft. unit that was about $90-100 less a month than the the competition. In January 2024 I sized down to an 8x6 ft. unit, pic attached. It was a simple process that reduced my fee to $121 a month. The facility is very secure and well maintained. Mary the manager lives on site, and has picked up on a Friday night when I was going to leave a voicemail. Mary is very organized and made it very easy to downsize to a smaller unit. During office hours 9-6pm, every day except holidays there's a maintenance person on site as well. I had an excellent experience during the 38 months my belongings were stored there and was completely confident that they were safe. I highly recommend this storage facility. read more

Budget Self Storage - 8x6 foot storage unit. - Self Storage Near Me - Richmond, California

This was the third place I called. I was shocked: A real person answered politely with her name and her title (Manager-on SITE) and could show me available spaces that day--on a Sunday ! Best prices in 100 miles ! And great service--you guessed it--I am a "Budget Genius " read more

I would give ZERO stars if I could. Their unit LEAKED in TWO places, damaging valuable items of mine, and they refused to pay for a mover to move my very heavy items to another unit. They say they are not liable for ANY damage. DO NOT RENT A STORAGE UNIT HERE! read more

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I've been at Budget self storage for several years. They've always worked with me through all of my situations the courteous and professional and just treat you like family. I recommend to each and everyone of you to use Budget self storage. read more

I came here here at 1:30PM and the sign on the door said they will return at 2PM but they don't close until 6PM. It's now 2:30PM and knowone has opened up the premises. Me and another guy is just waiting. Very bad Customer Service and the customer service number only said they can have the manager call me. read more

Budget Self Storage - Self Storage Near Me - Richmond, California

They stole my stuff and refused to show me footage when I asked the lady wanted to fight me because I was asking her for footage and my belongings read more

I have been very pleased with our storage unit, and now we rent two. The staff is friendly and responsive. I definitely recommend them!

Very good storage place as they have a wide selection of units in different sizes. The only issue I had with the location is that they only stay until 8pm or else you'll get locked inside with a $50 fee! read more

I give this place a four-star view only because the gate closes at 8 o'clock besides that great location secured an awesome customer service. read more

I completed the online reservation - not even 15min later I got a call from the manager confirming. I stopped to view the unit same day and booked it right then and there. Never ended up actually using it after two months, so I emailed once more to put in two week notice and not even 30min passed and I get a call confirming and that they could move me out ASAP and reimburse me for the rest of the month. They also did call to remind me that my rent was due, so I wouldn't be charged a late fee. Great customer service and great location! read more

I have been a client of Budget Storage for some time now, when I have nowhere to put the extra stuff from my house I look to their storage facility. The service they offer is outstanding, Janae and her staff go out of their way to make sure that I get all the help I need. I am really thankful for all their help, and how fast and inexpensive it is to get a storage unit. By far Budget Storage has the best rates out there and they are my preferred storage facility. I highly recommend everyone to check them out, if I can give more stars I would :) read more

After taking a hiatus from Berkeley over the summer, I needed an inexpensive place to store my stuff- so I looked online and found Budget Self Storage in Richmond. Although it wasn't exactly where I live in Berkeley, it proved worth the drive. Great price for a clean storage unit, the best in the bay! And super helpful/friendly staff. It appeared very secure, with cameras everywhere and electronically controlled gate. They even gave me free boxes for my summer move! They come highly recommended in my book!!!!! read more

We have rented here twice over the past 2 years and have been very pleased. Manager is phenomenal and the prices are the most reasonable in the area. No weird contracts and very up front and clear about access hours and how to cancel if needed, nothing hidden. They even provided us a lock! Would absolutely use again if I need another storage unit. read more

I used their service for about 3 months while I was in between apartments. I opted for their facility over closer ones just because it was cheapest (1st month was a buck). I was REALLY pleased with the service during the sign-up process+things went really well while I had my crap there. I liked that I was able to pay online. Big plus. Clean facility, well lit, easy access. Turns out that I paid a month in advance somehow. Cool! I get money back. There's the standard 4-6 week waiting period for any company to give you YOUR money back. Fine. I'll deal. However, between my contact info being filled out on my initial application and it being entered in their system, the wrong address was input in the computer wrong. That'd be ok if I weren't expecting money back. I gave my correct forwarding address while turning in my keys, but I've called a few times to verify that they have my correct address and to see when I'd be getting my money back. I keep getting very ambiguous answers. "If you gave us the correct address when you left, corporate will forward it their." "I can't tell you when the check was mailed out." I've asked for billing info in their corporate office+they won't give it up. So, I'll have to wait 6 weeks to see if they actually corrected my address. On a separate note: DO NOT USE GOOGLE MAPS/MAPQUEST TO GET HERE. YOU WILL GET LOST! I really like the storage facility as a storage facility. Wish I could get an answer on where my money is. Be sure to check all paper work+verify your address on their online system when using their service. ******** FOLLOW-UP ********* Was contacted by higher-ups after my review. The power of the web! He called me to straighten things out. Turns out there was an accounting glitch+I'm not actually getting a credit back. More importantly, he was receptive of my suggestions on how the situation was being handled with me+the local office. Really appreciate it+appreciate this company+will continue to recommend them. 5-star upgrade! read more

Great prices, clean safe storage and friendly staff. Who could ask for more? I checked the internet and called multiple counties. Marin, richmond and Sonoma. By far Budget self storage was the best priced. I called and Samantha was so helpful on the phone. She reserved a unit for me for the next day. I drove to the convenient location and was greated by the manager. Hands down one of the nicest ladies I have ever met. She took me to the storage unit and I found it to be clean and well kept. I read some crazy review about this place about rat droppings and rust. I think the person who wrote that review must be referring to another place. Unless that customer had rats in her stuff and was storing rusting and moldy I don't know how she could be referring to budget self storage. Some people are horders and delusional. That must be the case with the review. I happiy signed up for the unit and was given a free lock with 3 keys! Ive never had a starve place do that. A+ in my books To top it off I just received a handwritten note from the manager Janae M. thanking me for my business. read more

I took advantage of the yelp deal and only paid $21 a month for their smallest space which turned out to provide more than enough room. The place is located in a very secluded industrial area and is properly secured. Management lives on site and the grounds are very clean. I'm incredibly satisfied and would use them again and recommend them. Opening account was very easy--I called the day before I needed to move out all of my stuff and there were 2 spots available. The manager at the front desk was very throrough--you get a long spiel, you choose the date you want to make your payment on, you get a lock, she takes you to the storage spot, and she gives you a package of paperwork explaining all the rules in case you forget what she said (like cancellation of the account irequires a 15 day notice). Pay attention to the hours that they operate and when you're able to access your stuff.I never accessed my stuff until I closed my account (gave all my stuff to my sisters), but I think (and I could be mistaken) that you can only get in and out up until 8PM and if you get locked in, theres a fee they charge to get you out. I like that I could pay online. I liked the rock bottom rates (even before th discounts) and the incredible service. HIGHLY RECOMMENDED! read more

so far, so great! this is the best deal in the whole Bay Area. I dare you to beat it, or their level of service. I spoke with Andrew (who unfortunately for you, and Budget Self Storage, is leaving for a new opportunity), who gave me clear information, a great deal, and let me know that he'd be there when I pulled in to walk me through the paperwork, etc. After a little golf cart tour of the units, I picked one that was clean & the right size for my needs. Their current deal for an 8x15' unit includes: a free lock, 5 moving boxes, a credit for the cost of your moving van, and 1/2 off your unit for 4 months. An 8x15' unit is costing me $62/month. My U-Haul cost about $115 (they only credit the cost of the van, not gas or taxes). Still, this means my first month is free, and my second month is only about a third of that. I pay month-to-month, and can bail out whenever I want (give 15 days notice - but no contracts). You don't have to stay 4 months just to get this deal. I got an inexpensive insurance deal for an additional $12/month. It covers $3,000 worth of stuff no matter what happens. A lightning bolt could hit the unit, and I'd get paid. Not sure regular renter's insurance covers on this level (includes earthquake!) Varying levels of coverage are available. A very friendly U-Haul center is a couple miles away on 23rd St., so moving and getting the rebate on the van is pretty easy. This location is central to most of the Bay Area, and feels very safe. I'm not sure why you'd want to pay $300 for the same amount of space in San Francisco, but if you do, go for it. Any buy me a pony while you're at it. read more

Okay, got all of my bedroom stuff in the 4x6 space this weekend - two days after I initially told them I would be there. But my place was still reserved and they were still REALLY nice. Seriously, of all businesses I've interacted with, the customer service is the most kind and accommodating. And that's basically because the manager, Janae Mitchell, takes care of everything there. I got the Yelp special that's advertised on here so it's a really good deal too. With the $8-a-month insurance, I'm paying $37 a month for the next four months. That's like crazy better than anything else I looked into. read more

We were evicted from our apartment and were given three hours to move. They did move quickly to offer us a unit. Everything was fine until I had a financial setback and was late with my rent. We got hold of half the money and brought it in. We were told by both Janae and the manager Gary that they not do partial payments because if they took part of the rent they could not evict us until the following month. I begged them both to take the money because I did not want to lose my things. Gary said he was running a business and needed the money to build a new swimming pool. We got back on our feet and started paying on time but every time I came into the office Janae said I was rude and she was going to make sure I got a thirty day notice just so she would never have to see me again. She does not like to be confronted so be cool and just go with the flow if you want her to help you. She said if I did not leave her office she was going to call the police. I left and we are looking for a new storage facility. Other than the problem with Janae I guess the facility is ok. Nothing has been stolen. I did have to stop asking them to send me so many emails reminding me that my bill was due. They seem to be overly concerned about money which I guess this is sad but very American. One more problem. The website. It has no tech support and Jane cannot help you if you get locked out. It was a cheap website company, and just another way to save money and increase their profit. I guess I sound like a cynic but I am getting old. Have a good day. read more

This place is GREAT! I was in a rush to find a storage unit that could fit all my things, but I only had 5 days til moving day and couldn't find a reasonably priced unit in Marin. I decided that Richmond was close enough, so I started looking there and found Budget. I called on Thursday evening and needed the unit Saturday morning (crunch time!). Melany answered and said all the right things! No additional fees, they provide locks, the units are gated, you can drive up to each unit, with 24 hour surveillance. It was a dream come true, but how much was all that gonna cost me?...Turned out to be half the price of any unit I found in Marin! Melany was the highlight in all of this, she was kind, helpful, and really sealed the deal for me. Everything about this place is great! read more

As a college student, I've used many storage facilities over the years. Budget Self Storage blew them all away. Not only are the manager and staff incredibly friendly, but the free stuff is super useful. The prices are unbeatable and the location is incredibly secure. There have been technical problems with the door and/or the comm system every time I've gone to pick up stuff (hence 4 not five stars), but honestly by the time I leave I'm so satisfied that I pretty much forget any minor inconveniences that have occurred. Use them. Always. read more

Would never rent again, we closed out our unit and was still charged for a whole month, and rented online and was never told about having to but their lock, or buy their insurance, then every month we paid $89.00 but now that we closed it out they want $96.00 because they are changing us for a month of insurance. WHAT A RIP OFF. This place doesn't even get 1 star in my book, but in order to post I have to give it at least a star. read more

This is the best sotrage deal in Richmond! And the managers are really friendly and helpful. The place is in a very safe area, but on top of that they have many security features, like cameras everywhere, a code to get in the gate, and infrared beams around the entire property. It is very clean and run very professionally. And they give you all kinds of free stuff when you rent from them (free lock, tool kit, boxes, truck credit to move your stuff in). I was able to just drive my car right up next to the unit with a big roll up door, and unload everything directly in. No carts needed, no stairs, no elevators!! Super easy! read more

Some of the good points of this storage facility that you will be (in my experience) very unlikely to find in other storage facilities, especially the "big brand" names: 1) Friendly, helpful staff that will always deal with you honestly and fairly. There will be no misrepresentations, deceit, or double-talk. No "gotcha" in the fine print. 2) You will find any size storage area you need, and will be able to drive right up to the roll-up door of your unit to load or unload. This is true of every unit - no elevator or stairs. 3) Clean, super-secure facility with very easy in and out access from the Richmond Parkway. 4) Prices are very reasonable and are clearly stated. No hidden charges or fees. I needed a temporary storage unit in 2005 and spent several months trying to find one that would meet my needs at a reasonable price. Unfortunately, I started my search at the "big brand" facilities and became very frustrated at the experience. Luckily, as I was driving on the Richmond Parkway I saw the "Budget Storage" sign, and this turned out to be the answer to my storage needs. I have now had the same storage space for five years and the experience continues to be a delight at every turn. read more

The manager called to resolve our conflict about the 15-day cancellation charge, and restored my impression of this business.

My goodness. From the very first telephone contact all the way up, so far, to my meeting and putting things in storage, I have been shockingly impressed at the professionalism, kindness, thoroughness and generosity from Janae and George of this business. If all businesses operated this way, the world would be in very good shape. I love manners, competence, intelligence, integrity and professionalism. I have NEVER encountered this level of the above at any place ever, until this. If they stay this way, I will move in with them -- they're that amazing! read more

If you can't afford expensive storage, Budget Self Storage offers great value. I rented their 6' by 8' space three times over the last three years when transitioning from places or going back home for the summer. They always have excellent deals on their website. The only drawback might be that it's a little bit out of the way in Richmond (at least if you're a student at Berkeley), but it's well worth the savings. The spaces are clean and the area's clearly safe. It's also convenient because you can just drive up to your space. Also, Janae, the manager, was always very helpful and friendly each time I went back. Just make sure you don't forget to put in your 2-week notice before you vacate. read more

Update: It is now November and my ordeal with Budget Storage has finally been resolved. Although I'd like to give Budget Self Storage a higher rating, I cannot in good conscious change my rating because ultimately my things were destroyed (some irreplaceable) and I would hate for the same thing to happen to someone else. read more

I have been with Budget Storage for almost a year now and I haven't had an issue with them at all. However, found out my unit was broken into and everything was taken. There is a huge lack of security and there is no way to tell who did it, what kind of car or truck could have done it. The unit is in an area where security camera's have no view of it at all. Now I am stuck having to file a police report and to be honest, seriously doubting anything will even come of it at all and I am just going to have to take it as a loss. Needless to say, I am really disappointed. read more

I've rented with these folks on three separate occasions for various periods of time over the past 8 years. Prices are good, property is well maintained, and staff is pleasant and professional. Good prices on boxes and even gave me a lock! Highly recommend! read more

This is probably the best storage in the east bay, the prices are great, the customer service is awesome. Deborah at the front desk was very friendly and helpful with all of our questions. They currently have a special which is also awesome. This is a safe location, and we'll be very comfortable storing our things there until we purchase a home in the area. We have nothing but good things to say about this place. read more

this has to be the worse storage I have seen. I am visiting my mother in Richmond and I needed to store my belongings for a while and after my experience on the phone NO THANK YOU. The manger was sooooooooooo RUDE. When I was talking to her on the phone. She seemed that she was talking with someone else in the office and I had to keep repeating myself over and over and over.... I needed help choosing a size and she wasn't even listening it was like she didn't care about my business. or the business she's ruining. I have an advise for the owner if there is one.. FIRE HER!!!! she's bad for business .. and for future customers..... RUNNNNNNNN!!!!!! read more

I moved to Seattle and left all my belongings at budget self-storage while I searched for a new home, which took longer than expected. It was easy to find the right size unit that I could get in and out of to get things as needed. The service, security and ease of use were top-rate and the free tool kit I received are the only tools I use! I would recommend this business to anyone needing storage for any reason. read more

We used Budget Self Storage to store all of our worldly possessions, including our Toyota Rav4, when we spent a year abroad (we are academics). The staff there was extraordinarily helpful. They gave us tips for packing and storing that helped protect all of our items. We rented a Uhaul from them and that worked out perfectly. The facility is very well managed and the people are great. Highly recommended! read more

It's clean, well-managed and easy. It's a little bit out of the way, but the prices are very reasonable. Worth it for the the cost savings and good service. read more

Run don't walk far away from this place. I rent two storages at this facility. A couple of months ago I was hampered with messages stating that I only paid for one unit. My rent is due on the 28th of each month. I paid early on the 20th or the 24th. I received several messages that if the payment wasn't received, what the consequences would be.. blah blah blah. Upon speaking with the manager I was told that I had to prove that I had paid, which was in plain black and white on my bank statement, which I really didn't want her to do, however, I never received a receipt. No apologies either, however, a few days later I received a letter stating that they went up on the rent of the unit that I was accused of not paying rent on. I decided to empty that unit and consolidate with the other's I have. (Which I found several items missing but I'll get more into that later) Upon returning the keys and inspection, the manager asked if I wanted to add my reimbursement to my other unit or have the monies mailed. I chose the latter, not trusting the way they do business at this point. That was June 2, 2016 and it is now July 11 and I have not received a refund. Now what's funny is that they sent me a letter in the mail in early June stating that now my other storage is going up in rent, yet they can't mail my refund. Upon finding that items were stolen from my storage I spoke to the office informing them of this. All the lady seemed to be concerned about was whether or not I was accusing them of stealing. I asked about how to file a claim with the insurance co and after she searched on the computer informed me that I had not paid for insurance. Which was a flat out lie! These people are shady and I would not store anything of value at this facility if I were you. I can hardly wait to move out totally and be done with these shady individuals. read more

I needed to store some furniture short-term and I am so glad I found Budget Self Storage - the last of four facilities I visited in the area. At first I thought it was a little out of the way since the others are closer to a freeway exit but if you don't need access to your storage often it doesn't matter in the end. What does matter are the professionalism and benefits you experience that make storing here worthwhile. Janae couldn't have been nicer or more helpful taking the time to answer all of my questions about the security, how to use my free lock, the hours, and how to make online payments. I was able to take advantage of a great special and also received a little toolkit and free lock with three keys : ) As an example of great customer service, when I was sitting in my car in front of the office waiting for my movers, Janae came running out with bottled water. Bottom line: with their reasonable prices and wonderful caring staff, storing here is truly a "no-brainer"! read more