Updating review. A year and a half later, their rate has more than doubled from what it was. Place…read moreis still clean and well kept, but the random rate increases aren't so cool.

Raised my rate NINETY DOLLARS ($90) per month after I'd only been renting there for a few months…read more The cost literally DOUBLED just over the course of like 4 months (from $129 to $219). Absolutely insane. Never seen anything like this in my 20+ years of renting storage space. Moved out a few days later; will never go back. Madness.

Sorry for the late post, but we had a really good experience here. Jamiea helped us and showed us a…read morefew different units and answered all our questions without rushing us. Super friendly and easy to talk to -- made the whole process smooth and simple. Definitely appreciated the great customer service!

The head lady is too aggressive and bossy. She made me purchase another storage and I didnt need…read moreone. I was out of town at the time. I pay for 2 storages now. So expensive for me.

I cannot say enough good things about my experience here. I needed a unit for my elderly mother,…read moreand Michele, the on-site property manager, was incredibly helpful from the very beginning. She was so patient with us, taking the time to help us secure the best unit for my mom's needs and even walking us through setting up the online account so we could pay easily. In a world where remote-managed storage facilities are taking over, it makes such a huge difference to have a real person like Michele on-site who actually cares. If you need storage in Pinole, this is the place to go. Thank you, Michele!

Great staff very helpful friendly. Great deal.. would highly recommend. easy access. Very clean…read moreprices are reasonable on their miscellaneous products mattress covers locks.

Cookies! Fresh baked cookies here guys.. 5 stars!…read more ..Also pretty good prices on the storage

Cannot recommend this place highly enough after our experience at Public Storage. The rent…read moreincreases slowly and steadily instead of constant large increases. It's clean and well kept. Management is friendly and helpful when we need something. We're happy.

The price is reasonable on a 3' x 4' storage. Their staff are friendly and very knowledgeable if…read moretheir lift are not working. It's a perfect solution if you need a quick secure storage.

ZERO STARS - Deceptive Practices, Disrespectful Staff, and Surveillance-Level Behavior…read more My experience at the Extra Space Storage - San Pablo (Moraga Road) location has been one of the most unprofessional and disturbing customer service interactions I've ever encountered. Let's begin with the facts: My unit started at $228/month. Within less than a year, it was raised to nearly $500--with no improvements to service or explanation beyond corporate rate excuses. This is more than a 100% increase in under 12 months. When I voiced concerns about the pricing and mentioned I may move out, an employee literally said "bye" and hung up on me. That alone should disqualify someone from working in customer service. Shortly after filing formal complaints (including with the BBB), I noticed a Facebook post mocking me--publicly visible and posted within hours of my complaint. The employee who responded to my original email inquiry used a name and email that matched the Facebook account, making it clear that the person monitoring my complaints is also watching my social media. This employee, Deva Shalece Harris, also happens to be the only person with that name on my friend list--despite never identifying herself during our storage-related communication. That means not only was I mocked, but I was digitally watched and then publicly ridiculed, by a staff member with access to my account. I've since escalated this to the district manager, Linz Askham, with screenshots and formal documentation. As of now, I've received polite emails but no accountability, no apology, and no real resolution. I now have serious concerns about privacy, data misuse, and professionalism at this facility. If you are a customer here, or considering storing your belongings, please ask yourself: What does it say when the staff can stalk your social media and then mock you for filing a legitimate complaint? This is not about bad vibes--it's about breach of trust, targeted retaliation, and lack of internal oversight. Do better, Extra Space Storage. I have receipts, and I won't be silent. -- Christina H.

Kimberly was amazing when I came into the office because I could not find a cart. She offered to go…read morefind me one and did so. I appreciated that because I am getting too old to chase down carts. Thanks Kimberly!

Kimberly is extremely helpful, and the facility is very clean and well kept. I've held two lockers…read morehere for three years.

I went in today to help my cousin rent a storage space. Jessica was the sales associate that helped…read moreus and she absolutely amazing!! My cousin and I was really pleased with her service and patience. My cousin isn't good with looking and doing things on her phone. She kept getting frustrated with setting up her web account and Jessica came around and helped her and made her feel at ease. Thank you Jessica for all your help we really appreciated it!!!

Horrible storage. Dirty, smelly, and floor is wood with space underneath it, so it gets…read morehumid/moist. Also, they keep raising rates that are double other storage facilities. Finally had enough and changed storage locations. Don't do it, no matter how low they offer for your move in rate. It's not worth it.

I have been a customer for over 2 decades. I am NOT a business…read more My storage experience and needs have all been out of personal family tragedies. In this location I have been through several hardships not limited to 6 times broken into my 3 units no follow up by SPPD Detective even with suspects in custody, no contact or help from site management or regional manager. Insurance is absolutely worthless an for of extortion as it covers little to nothing. At times a strong lack of staffing, misinformation. Electrical issues Elevators Out of Service for Days causing additional expenses due to rented trucks and personal fees lost due to inaccessible. Broken entry doors, glass and off the hinges. Now mind you this has occurred of some period of time and does not reflect on the current or former site manager Laura! When I started years ago my rent for my 10x15 was around $235 or so as of today 10//10/2025 the same unit is $675 Mind you the only thing that ever changed were roll-up door and units door locking cylinders were changed due to high thefts as a lack of unsecured site property entrance. My two 10x15 units are currently $406 and $351. This is straight Pimping the tenants with non business storage needs. NOT HORDERS! NOT COLLECTORS! SUFFERING FROM DEATHS, FAMILY TRAGEDIES, EMPLOYMENT AND HEALTH ISSUES. NOT ASKING FOR A FREE RIDE BUT THIS IS UNREALISTIC GREED AND GOUGING OF PERSONS IN DIRE STRAIGHTS!

No bathroom after hrs. very much a inconvenience when moving. besides that a clean great facility…read more I got a great discount only needed it a week

Look elsewhere. I was looking for a long-term storage and at the time this was the best deal. I get…read morethat there will be price increases maybe once a year but twice a year? Come on, went up $260 within one year! Maybe not the locations fault but as a company as a whole. This is for a 10x20. See pics for price increases. Ridiculous.

These guys are always so helpful. To unexpected life circumstances, I have to store some things…read more They have some good move-in specials.

I am thrilled with the level of care and consideration by the staff here. Shout out to Mary for…read moreprofessionalism and reassurance--wow--talk about taking the stress out of storage!! Best storage place I ever used for long stretches--I got my kids their own space to keep their precious memories safe! Thanks for being a BIG part of our lives

I been a customer at budget storage for many years I've had the large and small storages and never…read morehad problem the office has been very helpful whenever I would loose keys or anything I needed help with I give them both thumbs up and prices are better than most places