The customer service here is outstanding. The management was always very helpful and accommodating…read morewhenever possible. You don't want to have shady things pulled on you when your possessions are out of hand, and I never had to worry about that here. Highly recommend!

There's always a 1st time for storage needs, & I was sure glad to find Berkeley self storage…read more Adriana&family are wonderful, they do a great job taking care of everything.The location is so convenient, it's safe. I'm going to miss storing my things! I've only met the sweetest people here, and even a new client-friend. YES the price increases but they clean regularly, and there's someone close by in the office. It's worth it to me, actually motivated me to hurry up and make my move final. It's CLEAN and your things are SAFE! Thank you very much. I won't hesitate to use Berk-Self Storage again, also help other people during their moves in this journey called life :))

Jessica was great really friendly and went above and beyond to give us the best possible service…read more It's my first time renting a storage and this was the third place I came to and decided on. It was a little more expensive but worth it because it has great security and it's nice and clean in side so it's worth the value.

Horrible experience! What wasn't stolen, was destroyed by vermin! Don't go here!!!!! Insurance…read morepeople don't even care. I lost EVERYTHING.

this is not so much a storage facility, as a place where people run businesses out of the storage…read morelockers that are electrified. I did not realize that and stored my belongings there. I am still cleaning up the mess, after two years. grrrrrrr PICK A DIFFERENT PLACE FOR STORING YOUR HOUSEHOLD GOODS !!! The only upside is that some of the yard employees are very nice and helpful.

For as many businesses as I possibly can, I use a virtual credit card that is unique to a given…read morebusiness. Yesterday, the card I generated for my rental at CSI Mini Storage had a (rejected) charge from "Anthem Blue Med Supp". My card issuer closed that card shortly after. If you rent here, be on the lookout for fraudulent charges. Who knows if their payment system was hacked (it happens) or if this was a worker who had access to card #s, or something else (could even be someone guessing #s I assume.) Beware, and always use a virtual CC# when you can.

I contacted many businesses booking for Storage and the moment I spoke with Mary I knew I'd found…read morethe right place. She very clearly explained pricing location and they're heavy security. I then spoke with Sabrina before coming out and she was equally helpful. Upon arrival I couldn't have been happier working with Mary and then Sabrina. literally five star service from beginning to end so happy I found them the highest of recommendations.

I had a positive experience at Budget Storage in Richmond. My first 2 years starting 1/8/22 I had…read morean 8x15 ft. unit that was about $90-100 less a month than the the competition. In January 2024 I sized down to an 8x6 ft. unit, pic attached. It was a simple process that reduced my fee to $121 a month. The facility is very secure and well maintained. Mary the manager lives on site, and has picked up on a Friday night when I was going to leave a voicemail. Mary is very organized and made it very easy to downsize to a smaller unit. During office hours 9-6pm, every day except holidays there's a maintenance person on site as well. I had an excellent experience during the 38 months my belongings were stored there and was completely confident that they were safe. I highly recommend this storage facility.

It's strange to feel both compelled to leave a review for a business and also to feel quite…read morespeechless over how wonderful my experience has been with them. I'm not one for many words, so I'll simply say that the owners are wonderful and connect in a wonderfully human way, and they went above and beyond in providing the storage service that I needed for a few months. Getting in and out was always convenient, and my things remained safe the whole time - including some rather meaningful and valuable furniture. I rarely make unqualified recommendations, but it's easy to do so in this case. I'm truly grateful to have been able to rent at this place for a while and for its owners, and I recommend them without reservation.

Indoor storage units of multiple sizes have alarms for each unit and are under camera surveillance…read more24/7. Access hours are 8am to 7pm. Customer service is also helpful and prompt. Automatic online billing/payment is available too. Located down the road from Home Depot and the 880 on-ramp.

Rodent infestation alert!…read more Man I really wanted to like this place but read on. We stored our belongings here while we were between houses and traveling. All the usual stuff - furniture, clothes, workout equipment, etc. When we got back after 8 months to start moving out, there was a severe rat problem. Piles of poop and pee everywhere. A bunch of our stuff was damaged or destroyed. Furniture chewed up, wedding memorabilia destroyed, our baby bassinet full of poop and pee. They got in boxes of clean coffee mugs, ate the packing paper, and peed all over them. Not what I expected for $500 a month! Before you ask - no, there was no food or otherwise that would have attracted animals. They chewed through fabric and paper so apparently they eat anything. I went to the office and talked to the manager. He said there's nothing they could other than spraying some repellant. Mind you we weren't going to fully empty the unit for months. What am I going to do? Hire a moving company and find another spot? I told the manager that I've used other storage companies and never had a problem like this. He actually said: "all storage facilities have rodent issues". WTF! I emailed the company and the owner 3 times to give them an opportunity to make it right. They never responded. Don't take the chance. Find another place! (For clarity we stored feb 2024 to mar 2025)

I love to come here for the art shows. And each time I think I'm going to spend a wee little bit of…read moretime and spend hours. There is some interesting art installation, an experimental movie playing, or something. It's nice to see the community of artists who come through and support each other, and all of this in the great city of Richmond (no sarcasm implied). It's hidden and tucked away, but it's worth the effort to seek them out. In December, they are having a crafts and art sale and I can't wait to go! Last year, I left with some real gems and this year? Who knows, but I bet it'll be good.

I needed to de-clutter and prepare for a down-size move, and so I needed to find a convenient…read morestorage business. I compared locations, prices, and reviews and set up a couple of appointments to make my final decision. My first visit was to Anchor Storage - with Magdelene (she runs this location). My gosh - What a fun/funny feel-good experience it turned in to! She's certainly a breath of fresh air! During a tour of the facility, and seeing how clean, well-organized, and well-managed Anchor was I cancelled the rest of my appointments, rented a unit there and my day was done! (Except, or course, for the all of the movind and storing I still had to do! Lol!)

It's hard to get ahold of anyone at this location. You call, no one answers. Leave a message, they…read moremay call back, but you usually have to call numerous times. You'll be real lucky if someone is actually in the office. The sign says open, but no one is at the front desk. Doors are locked. This has happened repeated times.

I Love All Star! have had my things there for years and because of my autism always pay late…read moresometimes by weeks. they never give me a hard time about that, very easy going. super friendly on site manager. huge space for a low price and they don't keep raising the rent like the chain owned ones do.

BEWARE -- business likely shutting down! This place was sold not so long ago and the new owner sent…read morea rent-raise letter complaining how they had no choice but to raise rents because of how unviable AllStar turned out to be as a business --as if they didn't have any knowledge of the state of things from the getgo. In the letter they indicated that they will likely close the biz down if things don't turn around. My guess is that the whole thing was bought under real estate speculation to be turned into condos or the like and they never had any intention of keeping the place as a storage business to begin with.