It is a large property with very many lockers of varying size and accessibility. Even the ones with hallway access are quite accessible for most things. You'd only need a locker with direct access if you're storing car or boat etc. The managers are a very nice married couple who have managed the same lot since it opened. I can see they take pride in their service and they are very friendly, helpful, and knowledgeable. Signup was easy and efficient. All of my questions were answered completely. The app makes it easy to manage your account and even access the property. Whether you give a thumbs up or not, I hope you found this review helpful. read more

Wonderful first experience! The property managers (husband and wife) were both super friendly and sweet. I personally have another storage unit in San Jose but this location is decently located off the freeway, across the CVS if you need anything and Tesla Chargers for convenience read more

Used this facility to store a small amount of stuff on behalf of a family member for a few months. Customer service was excellent even until the very last minute! When I first called for the space I was given specifics on what to do- my questions were answered etc. When I left, same experience! super helpful. I reserved the unit online, all the information was sent to my email and everything was ready for me on site. Using the lock took some maneuvering but It was due to "user" error- fyi- make sure your sliding door is all the way down and make sure the sliding mechanism that holds the lock moves easily back and forth - I noticed it will jam if u don't close it correctly- it's actually a bit of a warning to let you know it's not closed- try again! Storage, grounds and office were immaculate. Very well kept. Place seems pretty secure- entering with passcode was easy- just be cautious of the train and train tracks. Never had any issues, was able to come and go as needed. Saw others using the facility as well. I also used Lugg movers and was able to meet them at the entrance and escort them out since you also need to enter passcode upon leaving. Highly recommend this place for your storage needs! read more

I've had stuff stored wayyyy to long at extra space--5 years at this point. The good: No bugs, no rodents, climate controlled unit, keycard gate and on-site staff (9-5) keeping your stuff safe. I've really had no issues with my stuff being stored there. The bad: They get you in there with a low rate, and then in a few months your rent could as much as double....you often don't know when rent is going up. I started at something like $60/month for a 5x5 unit and ended up paying nearly $130. Also watch out for them charging you for insurance, if your personal insurance "expires" you will start to get a $15/month charge for that. read more

the Christie and Andre super duo ! But aren't they just the absolute best? hi dello storage friends. my name is Susanne and I had an outstanding experience with the Andre and Christine team at Extra Space Storage in Richmond! From start to finish, they were professional, friendly, and incredibly helpful. They took the time to answer all my questions, made the rental process seamless, and ensured I got the perfect storage unit for my needs. The facility is clean, well-maintained, and secure, giving me complete peace of mind. Their exceptional customer service truly sets them apart!!! I highly recommend Andre, Christine, and this team Extra Space Storage for anyone in need of storage solutions! not only do they love what do they are genuinely concerned and caring about their clients. thanks for treating us like family that you really like! my very best, SusAnne read more

Christine and Andre run Extra space facility on Meeker St. They are friendly and helpful and keep the place super clean. They get 5 stars. The only reason I am leaving is that my rent for a 5x8 storage unit started at 157, when I moved in at the end of November. At the end of January, Extra space notified me that by the end of February, the rent due would be 257. While I expected an increase, as I received a special move in price, 60% seemed excessive after just 3 months. I checked the rates online and the instore price for a 5x10 unit, is $146, and the move in special rate is 70. That is 10 square feet more and almost 75% less than the space and cost of my unit. While these stars go to the well-run facility in honor of the caretakers, Extra Space's lack of appreciation for a regular customer who makes on-time payments is a slap in the face. Made me feel like a chump. I had to move on principle. read more

Highly recommend Extra Storage Space. Andre was knowledgeable, helpful and friendly and made the experience even more enjoyable.

THE BEST STORAGE FACILITY!!! Five stars is because of the customer service, security, cleanliness and location. In that order. The manager, "Chris", is really nice and personable. When I missed a payment, she called me and we worked it out. I've heard some places will just put a lock on your unit and auction off your things, or have people living in their units, hanging out all day and using drugs. None of those shenanigans at Extra Space Storage. Management keeps the place nice and neat. Super safe! HIGHLY RECOMMEND! read more

The best storage in the El Cerrito area! The customer service is superb and they accommodated my needs with no problems. I particular like the security safety features at this location. My personal belongings are secure, protected, and free from being damage or wet by the rain. Being able to pay the entire time of my storage upfront was a bonus. I highly recommend Extra Space Storage to anyone looking to store your items. Don't look anywhere else just go and you can thank me later! read more

Two days before Christmas, thieves broke in thru the rear fire gate and for 8 hours proceeded to empty out valuable items from over 70 units, including mine. So much for the on-site manager who never heard the grinders going ALL NIGHT! They have done NOTHING different since then. I obviously moved what little I had left. Didn't know at the time of renting a unit, but Extra Space is well known for break-ins. Put your valuables there at your OWN RISK! read more

Clear courteous service, no surprise fees , . Clear instructions to enter the storage area .ThankYou John read more

5 stars: the manager Christine is lovely and helpful. Plus my storage unit was clean and easy to access. 1 star: the company policy on pricing. I came in with a 'web rate' of $291. 3 months later I get a postcard saying they're increasing it to $389 which is egregious. I called and complained and negotiated a lower increase. 6 months later they came at me with another $100 increase. Happily at that time I was ready to leave Net: a fine place to store your stuff but know that they're going to squeeze you on price. read more

This was an excellent, efficient, secure experience. Andre and Christine are fabulous. They were informative, patient, respectful and understanding. We are happy and feel secure to have our belongings here. Thank you! read more

I was initially so thrilled with Extra Space Storage. They were friendly and thorough with my move in, and I became a walking advertisement for them. I told many friends and family members how happy I was with my 5x8 storage unit. When a note came in the mail after just 4 months that there was a rate increase from $105-$133 based on market conditions, I was surprised, but I figured that it was a tolerable increase and still well worth it. When six months later, another postcard came in the mail raising it to $233 per month, which more than DOUBLE the $105 I originally signed up for--again, due to "market conditions", I was shocked. It erodes any trust I had because they seem to be raising rates randomly. In summary: rate hike #1 after 4 months was an increase of 26%. Rate hike after 10 months was an additional 75%, bringing the monthly rate to 221% of the $105 I originally contracted for--to $233. Note that I did not contract for a special deal such as getting the first few months at a reduced rate, and there was nothing bolded in the contract or obvious indicating that the price could *more than double* within less than a year. I trusted that they were a trustworthy, ethical business due to all the 5 star reviews on Yelp. But if you're looking for a reliable, consistent rate for long term storage, look elsewhere. read more

Chris and Andre are great to work! Honest, sets expectations, definitely recommend them/this location if you need to rent a storage.

Christine was very helpful and thorough in explaining various options on procuring a unit. She was patient in answering of my questions.

great dude running the whole thing, flexible and easy! Highly recommend!!! Staff is also very welcoming and all prices are very affordable.

Great service. 5 Stars. Highly recommended if you want to rent a storage space. Many size options.

Christine and André are so friendly and nice. Always ready to accommodate your request. They understand very well your situation and need and always give you good advice. read more

This place is well run and the site managers really bust their backs keeping the whole site immaculately maintained. They are extremely friendly and really take pride in their work. The hours the site is open is also another MAJOR BONUS. The size of the units & accessibility are a major draw. The BIGGEST DRAWBACK about this storage location is that the rental rates on the storage units GO UP, WITHIN SIX MONTHS of renting. I advise people too not allow automatic payments with their debit or credit card. It's hard to catch when your rates go up, otherwise. read more

Friendly owners, extremely clean and secure facilities, and convenient location! I highly recommend Andre and Christine's Extra Space Storage location in Marina Bay! read more

This was a fantastic storage space. I just moved out after a year of storing my belongings here and I only have good things to say about this space. It is only about 25 minutes from The Mission in perfect traffic and is right off the freeway (so calculating mileage from U-Haul makes it very easy) and has been a breeze to enter and exit no matter the time. I never encountered any traffic in the storage space, and had the easiest time both setting up my unit and account, and checking out was a single phone call. I highly suggest this place to anyone looking for a place where they want to feel like their stuff is safe and cared for. read more

I was fine at move in, but got a notice 5 months later that they were raising the rate for my 10x10 storage space. I found alternative storage in Pinole (closer to home, too) at $70/month cheaper with Public Storage. Not sure if it's corporate greed or their thinking I wouldn't inconvenience myself to move out, but it isn't too inconvenient for a savings of $80/mo. Not going to miss the wonky elevator that I can't ride up with my stuff in. read more

1. This has to be the cleanest and well taken care of storage business, EVER. 2. I think they are unmatched with the hours you can access your belongings. It's really great. 3. The managers are extremely nice, accommodating and hard workers. 4. The reason for the three star rating is this; the greatest warning I can give you is that you have to REALLY watch your mail when you start renting storage spaces. They can raise your rent, ANY TIME, within 30 days of giving you notice (look for a paper thin, junk-mail-looking 3"x5" USPS mailing ) and there is NO limit on what the increase can be. I just received a 40% increase in the storage rental. 5. If money is no object to you- this place is safe, clean, well lit and convenient to the freeway. read more

We were skeptical on renting a space for our bikes. Andre the manager was very professional and friendly. He explained all details and was very patient with us and even made us laugh. We are happy we stopped by Extra Space Storage great prices and great people! read more

Got a call and vcmail from Elsa about a storage unit that opened. When I called back 3 min later she had sold it to someone else. If you call people don't leave a vcmail knowing you will sell the space once you reach someone live. This scenario is a good example of lack of customer service, why have a wait list defeats the purpose. When I pointed this out to her she got defensive and said "oh well." Customer obsession, training of employees and better business model needed. read more

Andre was exceedingly helpful in setting up my account and was particularly responsive when o had to I expectedly had to cancel. 5 stars!

Extra Space Storage in Richmond on Meeker is an outstanding storage space. The on site managers Christine and Andre are super friendly and helpful and make sure you're taken care of with whatever you need. They are very good communicators and explain everything clearly. They are visible a lot in case you need to ask them anything or buy any packing supplies, etc. The grounds are very neat and the storage units all seem clean and well maintained. Would definitely use them again and I recommend them to others! read more

3 stars for customer service, but I'd give 1 for honesty regarding pricing. I went with the smallest unit @ $85/month. Insurance included for the first, bringing the total to just over $100. Second due date approaches and I check my bank to make sure I'm only charged the $85, and I see nearly $100 deducted. Called & they said the insurance brings it to that much. I didn't bother arguing as I knew they'd give some bs excuse, because nowhere in their "welcome" speech or fine print did it say insurance was monthly, only included in first payment. This defeated the whole purpose of renting their cheapest unit, so I vacated asap. No other storage place I've used has insurance been a monthly charge, or it's optional. From all other reviews I've read on this place, either I'm the only one to say it or no one else minds the fraudulent charge or hasn't noticed. Ugh. But at least I got out before paying a 3rd time. read more

I don't really give reviews, but the whole experience with Extra Space Storage was super easy from Sales to actually getting the unit. Beth from Sales helped me look for an even better deal than what I found online and when I went to the site I had the pleasure to meet Andre who was just a super cool dude to talk to. If you're thinking about doing self-storage, I'd recommend at least just giving them a call. read more

It's not just a space to keep you extra stuff but an amazing business that really cares about having a safe space for your personal items. The Manager is a gem and she represent the professionalism and genuine kindness any company would be proud to have. read more

From the start,when I first came into this facility,I felt so welcomed.Andre and Kristina did a remarkable job of getting me all set up with my storage unit! They are both so kind and professional. What a wonderful reception! Jeff M read more

I rented a small unit for my personal things. Christine and Andre, the managers, were very responsive and friendly. It was really good service and I was impressed. I purchased some supplies from them over the phone and they put them in the unit, which was a nice touch. I would recommend this storage space to everyone. Thank you to the managers again. read more

Sweetest on-site manager couple! Thorough tour of the grounds and lots of storage options. They use technology to make the rental and payment option easy. Great selection of boxes and moving supplies. Reasonably priced, clean and secure location close to freeways and amenities. 7AM to 10PM access 7 days a week. Was able to get the first month free and a great rate. read more

Christine and Andre really made my life easy. They are very helpful and a pleasure to work with. thank you !

Still keeping my crap safe. Thank you. The woman that signed me up was super nice and not super imposing on trying to get me this or that extras. Just rent to me. I pay. I keep my crap here. It makes home feel more like a home. And my storage is for the crap I don't want to see but once a year, Halloween costumes, bizarre covid masks, Christmas ornaments, weird shit I buy at thrift stores that I only wear once in a blue moon. You won't need insurance at this place. Knock on wood just in case. and when times get tuff I can go pull down the bed and sleep all day. No harassment if my unit looks closed. read more

I recently moved and was looking for a storage company close to my new home. Well, I hit the jackpot! Andre and Christine operate this facility, and they are absolutely wonderful: Professional, extremely polite, and just generally on top of their game. The facility is extremely clean and feels very safe. Andre and Christine make sure it's that way: They really pay attention to their customers and their property. This has been one of my best storage unit experiences in 45 years of experiences with units all across the nation!! read more

Needed temporary storage during a move. Christine and Andre were super helpful and their prices are very reasonable. This is the second time we've rented storage with them and both times were a pleasure. When the need arises we will not hesitate to use them again. read more

Excellent customer service experience. The folks at the facility are courteous, clarify everything, are easy to reach, and for my move-out could not have done a better job. The only improvement is to move more of the paperwork online so that I don't have to fill out or sign anything onsite. read more

Great, experience! Will tell a friend. First time doing a storage space rental. Not a bad experience at all.