The customer service here is outstanding. The management was always very helpful and accommodating whenever possible. You don't want to have shady things pulled on you when your possessions are out of hand, and I never had to worry about that here. Highly recommend! read more

There's always a 1st time for storage needs, & I was sure glad to find Berkeley self storage. Adriana&family are wonderful, they do a great job taking care of everything.The location is so convenient, it's safe. I'm going to miss storing my things! I've only met the sweetest people here, and even a new client-friend. YES the price increases but they clean regularly, and there's someone close by in the office. It's worth it to me, actually motivated me to hurry up and make my move final. It's CLEAN and your things are SAFE! Thank you very much. I won't hesitate to use Berk-Self Storage again, also help other people during their moves in this journey called life :)) read more

Finding a place to store your treasured possessions is not such an easy task. I had searched for an affordable place in the city of San Pablo but when I went to check it out personally it had rat poop and was very dirty. The person working the storage property reassured me that it would be cleaned. The price was good but I didn't feel comfortable knowing my things would be in that filth. So my search continued for another storage place. That was when my search efforts took me to Berkeley Storage. Sure the fees are slightly higher but the facilities are clean, clean, clean. They are open 10am-5pm everyday. The office closes at about 4pm and the last hour Berkeley Storage is open there is an older man reminding people every 5 minutes to pack up and leave. He was a little annoying at first but now I'm used to it and I've even gotten used to him telling me to hurry when I have 15-30 minutes left before closing. Did i mention this spot is clean? Haha, that was a huge factor for me. read more

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Couldn't recommend them more, especially after a terrible experience elsewhere. Adriana and Neza are so kind and competent and reliable.

Super friendly customer service! Not what you think of when you think storage. Great location and nicely kept up facility. Have no reservations - been using since November 2023 to store extra items for mom when she downsized. read more

If you need storage, this is the place! The units are clean, the property is always clean, carts are always available, and the elevator works. The managers are on-site and are personable and caring. I had a unit there for several years, serving as my "garage," then stored housewares in a second space in preparation for a move. Nothing leaked, I always felt comfortable, there's plenty of convenient parking, and the units are a great value! I highly recommend Berkeley Self Storage. read more

I rented a small unit to store some of my mom's stuff when she was moving. It was/is a stressful time and I appreciate how easy everything was at Berkeley Self-Storage. From move-in to move-out, every person I dealt with was very helpful and friendly. The units are clean and there's a cheerful small business atmosphere, much nicer than a typical grim corporate storage place. Also, when I left my keys out of state they didn't even charge me a fee to cut the lock, I just had to buy a new padlock. Really could not recommend this place more highly!!! read more

After three years of being in this facility they doubled my rent. It used to go up about $10 on the average which I was fine with and then all of a sudden they doubled my rent. I moved out. Another thing to watch out for is they don't Monitor the facility very well even though they have cameras. I had somebody camped out on my floor where my storage unit was and I would constantly complain about it. It took them over a month to get them out of there. I did not feel safe. Also when trying to discuss the huge increase in rent they kept telling me someone we get a hold of me but it took three weeks before I could talk to somebody and they told me there's nothing they could do read more

Adriana made a stressful day easy! The place is amazingly clean; even the bathroom was immaculate! You and your things are in good hands here. Highly recommend! read more

Seems odd to love your storage unit, but I do! I've stored my stuff between moves many times over the past decades, and dealing with the storage unit is always a horrible experience. Berkeley Self Storage is very different. First off, it's mostly outdoors, so you're not in scary dark hallways. Second, the people who run it are so friendly and helpful! And almost every time I'm there, someone is cleaning or painting or repairing. They clearly have a lot of pride in ownership and keep a clean, welcoming space. Highly recommended ! read more

clean and secure storage unit! i needed to store my stuff for a couple months during the summer before i moved into the city. berkeley self storage provided not only a secure space, but also flexibility in the rental term (no minimum rental agreement with prorated move-in and move-out). the staff members were super friendly, informative, and responsive (both via phone call and email). the only thing is that you can only access your stuff from 7am-7pm daily, so may be difficult to access if you're working. it wasn't a dealbreaker since i could go on the weekends and it meant that my stuff was safe with someone on the lot during those hours. they also have big trolleys on site to move your stuff from your vehicle to the unit! read more

family owned- always clean....nice management

I have used this facility on numerous occasions throughout the years. I have always been very happy with the service here. It's always clean and it is reasonably priced. I highly recommend them. read more

Warning to anyone that is considering doing business here: this company does everything in their power to limit the hours at which you can access your storage unit. For example they have winter hours that are limited - why? Why does the season have anything to do with when the facility is open? Also closing early on a weekday when most people have to work til 5pm is obnoxious. read more

Berkeley Self Storage is the best storage facility in Berkeley. The prices are reasonable and the support management is helpful and responsive. The hours are great allowing you to store 6 days a week and the office staff are available off hours by phone. Management is flexible with payment giving a ten day grace period and even offering an online account for every storage customer to pay online. The facility is clean and in a safe neighborhood in Berkeley. It is family run and I was always impressed by the lengths the employees went to provide impeccable service. I loved the service I received and highly recommend Berkeley Self Storage for your storage needs. read more

I have had my furniture and art at Berkeley Self Storage for the past 17 months. They've been very helpful from day 1. Even when my plans changed. It is safe and easily accessible. If you have to spend time moving in and out somewhere there's good coffee and food nearby. It has a good vibe as a female often there solo to grab something out of my space. Very clean, as well. read more

Thank you for all that you do to keep everyone (and our belongings) safe. I am very happy to support a locally-owned business and recommend Berkeley Self Storage to all my neighbors. read more

Berkeley Self Storage has been great for us during our remodel! Everyone is friendly, the facility is clean, and it's location is convenient when you need to come by and grab a few things. Highly recommend it. read more

While the place isn't filthy and has nice geraniums - don't be fooled!! It is a nightmare to have your stuff there. First off, the hours are weird and the gate always seems to be closed when I need something, but the biggest problems have been with my monthly payments. I had my stuff there for about six months (before I finally stopped being lazy and moved it somewhere better) and EVERY single month this would be our routine: I would pay (within the first few days of the month) by a). calling in a giving my credit card number, b). mailing a check in, or c). dropping a check off. Then, come about the 7th of the month would come the first "courtesy call" that my rent was late and needed to be paid. Hmmm... what was happening to all of my checks? Every month I would then resolve the dispute by printing out a copy of the CLEARED, as in already cashed, check from my online banking site and bringing it in to show them. Their response: oh, oops. Never an "I'm sorry" or "This will never happen again." Finally when I'd had it with them and I informed the manager I'd be leaving, she just said "OK." Riiiight... I highly don't recommend this place - you would be better off tarping your stuff in your backyard. read more

This is a very clean storage. I have had storage here for a year. The management and staff here are friendly and competent. I haven't had a single incident here (other than my ineptitude with my lock which they never had a problem helping with!) and never had any of the horrid incidents that I've heard at other places. Now I'm packing a POD to ship my things to another state. I will miss them. I highly recommend this as a #1 storage business to use. Adrianna is the best! read more

I really can't recommend BSS enough. I've been with them for a maniacle eight years! For the first six or so I was in a very large double space. Then finally into a 5x15 or so and yesterday was my last day with a storage space since I left Los Angeles. With these payments, I could've had a new car. :) Through those years I have seen a change of management, office managers come and go..but one thing stayed constant: The customer service. Honestly, I don't know how they managed it. Granted, I didn't need much service. I came and went and really didn't make a ruckus but still, they were always friendly, especially Adrianna, Jessica(hope that name is right/younger Latina woman?) and their recent addition Neza. They also keep the space very clean, safe and functional. I've also had a storage space with Public Storage during this duration and I definitely prefer Berkeley Self Storage. I came to know the staff and they treated me like a regular: Which is what you should do for customers that patronize your business even for a limited amount of time! For example: When I closed my storage space I didn't realize they had a clause that stated I needed to give 30-days notice. This could technically make it possible for them to keep the rest of my rent for the month. But that would be a rotten move just because of some fine print. I forgot to give that much notice but Adrianna was very cool about it and will be mailing a check to me next week. The little things count. Thanks guys for all of your help and service. Keep up the good work! read more

I started using this storage company when various departments within my business started dumping their "sometimes needed" AV equipment down into my office along with server boxes the dev team wanted to keep "just in case we have to return the server"... you know, 3 years later. So finally I get fed up and clear out all the junk my coworkers want us to keep and go looking around for storage nearby. There were cheaper options (at least at the time), and even closer options (to us), but this place seemed a bit safer than the location down on Frontage Road and was easy enough to get to. Given the previous reviews from back in 2007, I'm guessing the owners had turned over a new leaf or something since I've never had issue 1 with these guys - * no hassle leaving my credit info with them; they even called when my credit card numbers had been swiped and I'd been issued a new card. They let me know to call them back before a certain date when late fees would be charged. * location is clean and well-kept, although I can't speak to the gate being open before/after business hours as I'm not around during those times (9-5 is my range). * the staff are alert and remember me from the one time I actually came into the office to fill out the paperwork. Nice to be remembered! * available moving equipment, without having to go into the office, for hauling in things. I'm not a big storage space user, so I couldn't say anything about all the frills storage places give you - but all the basics are there and the service is great. The only reason I give it 4/5 is the monthly price is higher than others nearby. Pretty sure it has to do with higher rental costs (frontage road is pretty cheap, I'm sure) and since they're not a big chain they don't have the profit margin to shave. read more

Holy cow. Adrianna and the team at Berkeley Self Storage absolutely knocked my socks off with their customer service. I don't think I've ever been so impressed and grateful. If I could, I would give them ONE MILLION STARS! I was in the middle of a move across two states when the carefully laid plans went up in smoke and I had to move 6 days earlier than planned. So the storage unit was one of the last things on my plate as I was driving a uhaul down the 5 freeway. Adrianna could tell I was in dire straights, and leapt into action to help me pick up the slack. We got everything done electronically over email during my breaks from driving, and as traffic extended the trip she pivoted to let me move into my new storage unit after normal hours. I didn't need to beg or butter her up or promise to pay a premium - and she volunteered a staff member to be there to ensure success. I wouldn't be surprised if she paid that employee overtime to ensure my needs were met. The team here just wanted my business and were total professionals in earning it. I look forward to spending my money here and encourage anyone with storage needs in Berkeley to start here first! ONE MILLION STARS! read more

This a great storage facility- clean, well-maintained and secure. There are several large hand trucks and a freight elevator so if you get a space on the second level- like I did- it's no problem. I feel like my stuff is very safe- the gates are closed at 7pm, I have two fat locks on my space and there are video cameras throughout the entire building. It's in a decent area of San Pablo so you don't have to worry about sketchy stuff outside of the parking lot. Laura was very friendly, helpful and detail-oriented. It was a pleasure doing business with her. Highly recommended! read more

I've had a couple of different storage spaces here over the past year. It's conveniently located and I've always been impressed with the courtesy and efficiency of the staff. This is NOT a 24-hour-a-day operation, so be prepared to schedule trips during daylight hours. That may sound inconvenient, but it actually pays a dividend in safety and security. Unlike some storage facilities you won't find customers of Berkeley Self Storage camping out in any of the storage spaces. You also won't find trash, drug activity, panhandlers or thieves hanging around the property. What you will find is a clean, well managed storage operation. Not the cheapest, but if you've got something worth storing it's worth knowing it (and you) are safe. read more

I have been renting at Berkeley Self Storage for 14 years, you might say that I am a "satisfied customer". Never a problem. Clean, well maintained facility with courteous, helpful staff. Family owned and operated and it shows. Highly recommend. read more

This business is legit. The facilities are clean, safe, and welcoming. Their staff are friendly and great at what they do, and their policies are fair, reasonably-priced, and abundantly clear (i.e. you don't have to worry that they're trying to scam you). It's also a really convenient location. They have a cute little office with someone always there to help you with whatever you need. They also sell some useful moving supplies there, like mattress covers and locks. I got last minute notice that I'm moving this month and wanted to clear out my storage unit, but didn't give them 30-days' advance notice (which is their policy), and they were kind enough to waive the 30 day notice requirement and are not going to charge me for an extra month. This is the type of solid local business that we need to support because they take pride in their service and facility, and do an excellent job with both. It says a lot that every time I've called them with a question that they've probably already answered 100 times that day, they listen as though I'm the first person to ask and then make me feel like they honestly care about making my move/storage experience as good as it can be. Means a lot, particularly if moving stresses you out. A+ read more

Great storage facility. Clean, secure, wonderful staff. Always friendly & helpful staff. Chose them because I knew someone who had used them and recommended. Had a great experience and would use again! read more

We needed short term storage and they were very accommodating. Great communication. Clean storage unit. Entire process went smoothly. Would recommend. read more

I checked out several local companies and liked the vibe and the people here. It's clean and I feel very safe when I am on the premises. My stuff has stayed dry, clean and in generally good condition. They have nice hand ttrucks for the customers to use and everything is well-lit. Good value and good service. read more

The team here all seem to care about what they do and how they serve customers. Whenever I pull up, if Adrianna is outside, she makes a point to come say hi and check in. They've also been very accommodating as I've moved between units. Highly recomended. read more

Three months ago they raised the rent 33%. This month they raised it again 7.5%. WHEN DOES IT STOP????? There's been no explanation of what the increased operating costs are. There's been no explanation of the "upgrades" or how they help me as a customer. If I were in Berkeley I'd go down today and pull my stuff out. But I'm not in Berkeley, so I'm stuck. I hate this place. read more

I hardly know where to begin with this review. False advertising and using my credit card for unauthorized charges are the first things to come to mind. This business is in serious need of new ownership/management. I will add more later about their charging me a 240% rent increase without notice, and the recent 100% increase that I became aware of when I checked my bank balance. I had just signed up for automatic bill pay the month before -and this is how they treat a trusting customer of over 2.5 years? If you need it, use it and get out quick as they will be preying on you with steep rent increases if they think you have no where else to go. Oh, and their response to my inquiry as to why my card had been charged double the rent "your space is really large and you are paying so little for it". I moved into that space because I had a lot of things after losing my home, and I could afford the rent they were charging at the time. Now they are just getting greedy. read more

Got a call regarding my son's storage - they could not get his boxes to him on Tuesday, as promised; but on Saturday, four days later. You may be asking "why five stars?" Because sometimes things happen, and you have to work with people. We have all been there. Charles worked with us to get my son's stuff to him on Tues, as originally promised. Why? Because we had a medical situation where there were prescriptions in the boxes that needed to be taken that night, and Charles made it happen. I am very grateful to him, and to this company. They are great people who are trying to do their best. I would rather give my business to someone who is wholehearted and sincere, then a corporation who just doesn't care. read more

Berkeley Self Storage is a very special place. I came across it at the beginning of this year -- when I most needed an immmediate solution to an urgent problem. It was as if Angels had sent me there ... and they are all Angels themselves! I lived in Berkeley and was moving out of state; I had no idea that interstate moving rates had skyrocketed since the last time I did that, so I had no choice but to make a quick decision to put all of my stuff into local storage and send for it later. This "local business" (which we so need to support even more these days) is advertised as a family one. Now, lots of businesses claim that and use that phrase, but these folks know what family really means and they back it up with the kind of support and help that only a real family would give you (and which obviously doesn't have to have anything to do with blood relations). These are the most kind-hearted people on earth. And the entire property is kept impeccably clean and serviced with thorough, daily maintenance. The place has flowers around the incredibly professional, pleasant, comfortable office -- staffed with friendly, competent, accountable, empathetic individuals. This company is run by honest, mature, serious grown ups! The integrity is palpable. But they're also warm, real and truly caring ... so rare and precious. I had lost access to a vehicle the day before my final move out date (and no friends had any suitably sized ones) ... and I hadn't gotten the last load or two over to storage yet! You can imagine. I had noticed a big, beautiful red pick up truck parked over there during previous trips, belonging to one of the staff, Mr. Soto. Again, as if from Providence -- a flash from the beyond ... on a hunch, I called and Adriana, the manager, answered. I asked her if she would be ok with him doing ... and if so, if Mr. Soto ever did ... any hauling jobs for folks with his truck on his own time. Adriana had answered the phone herself and took her own personal time on that Saturday morning -- at the drop of a hat, with no notice -- to contact Mr. Soto for me, to stay on it until she was sure that he and I were connected, within a couple of hours ... and she even followed up with me later that day to make sure that it had all gone well. And it had ... Mr. Soto and his lovely wife not only helped me (it felt like a community effort) ... they (and Adriana) saved the day (and more). I will never be able to thank these amazing people enough ... for just being who they are! (This includes Neza in the office -- I've only met these four; I'm sure that others who work there are the same.) I was just a customer ... a stranger ... and I was treated like I was part of their lovely, fine family. So I meant it when I told Adriana that I also thought of them as my own family. read more

Pros: Local business, clean, safe (CCTV, well lit, busy street patrolled by BPD, and locked up at night), and superior to all competition with 3 miles. Good hearty breakfast available across the street at Quince Cafe everyday except for Monday. Initially I rented storage here because I loathe Patrick Kennedy (see UC Storage) and I wanted a local storage place. I stayed here because the prices are competitive, service is great, and the place is well kept. Cons: On-site owner/manager is never in the office when I have been there. When I show up, usually around opening or closing time, the officers open late or close early. I understand it's hard to find good people, which they are that are willing to work for as little as the owner pays them. However, it's not fair for tenants to expect the office to be open 15 minutes after published opening time or closed 30 minutes before published closing time. Conclusion: If the office opened and closed on time, I would give 5 stars. I will adjust my rating if the office hours are correct next time, as it could have been a family emergency or exceptional situation, exigent circumstances, etc. Aside from that, this is the best storage place I have ever been to. Also, I have never had problems with automatic payment for my storage, and I automatically get invoices every month. As long as you keep your card payed off, you won't have any problem with recurring charges. Pay by check, and expect them to call you following up, just like any business. read more

e waste drop off site I was so happy to find an e waste drop off site near my home. Didn't cost anything and was soooooooo easy. The people at Berkeley Self Storage are very helpful and so nice. The whole experience was totaly painless. I highly recommend this place. read more

All I have to say is Awesome!! This is the place to go!!! Lora the facilities manager is SUPER NICE!!! (Student friendly), very professional, forthcoming. All in all, the best place for storage in Berkeley hands down.... (*^_^*) read more

I am very disappointed with the company! not the location or the staff I think the staff is great and very friendly. However, I have an issue with a company that increases your monthly contracted rent. I rented my unit in February of this year and received a letter stating that my monthly rental would be increased effective July 1. Beware their low rates are temporary shortly after you move in they will increase you rental rate. read more

I really like these folks. Super-duper friendly staff, helpful, and they went out of their way to help me find a unit next to my friend's unit, so when I bought some of her gear I could move it easily into my new unit. No problems with billing and willing to bill for partial month when I moved in and then again when I moved out. Clean, good location, gates always open and closed at the times indicated. Winter gate hours close a little early for someone working M-F 9-5 but other than that, no complaints. read more