Do me a favor do not come here they will wheel you in with a great move in special,…read more Few months after they will charge you. You give them your own rental insurance and policy last a year they will say that your insurance was dropped and it wasn't management will never call you back or get notice your bill has changed to a higher price for there reasons. Unless you notice the change yourself. If they don't adjusted my bill for 5 months they charge me extra I will call an attorney and see how many more people they have done this too. Please learn from me and go somewhere else.

BAIT & SWITCH! I used the Richmond (Canal St.) site, but my complaint is CORPORATE POLICY that is…read morebad for customers. They offered a $55 promo rate. I asked what is rate AFTER promo? No one knew! The person taking my money said: "It's up to Corporate, but shouldn't be more than 20% per year." NOT! After four months it jumped to $143 per month. That 260%! // Once they have your stuff it's not as easy to do it all over again. They know that. But I WILL MOVE OUT because I 'm not willing to succumb to their false pretense and back stabbing.

Crystal has excellent customer service . I went in since my…read moreapartment is doing construction and needed to move things off my balcony. Crystal was patient with going over all the fees and expectations . I would definitely recommend.

Aja, the manager, was great. Very professional and friendly. Storage space is clean and…read moreconvenient. Moving is always a hassle but Aja made it easy. At move out, found out that the price increases each year were not inflationary but predatory. In the end, I was paying nearly twice their non-promotional rate. TIP: Each year, move to a slightly bigger unit. You'll save money. As almost always, the people working there are good folks, they're just slaves to corporate greed. After posting a review about their predatory business practices, was contacted by corporate goon (hi TJ!) who tried to gaslight me about paying $340 for a unit that is still $180 (non-promotional rate). Terrible business that needs regulation.

We've used Up & Up three times over the past couple of years and they've earned our loyalty every…read moretime. The movers are consistently punctual, hardworking, and strategic, not to mention they are experts at Tetris. Our most recent move got complicated fast, with multiple pickup locations, last-minute changes, custom logistics, and Brandon was extremely helpful. He met every curveball with a genuine can-do attitude. He was honest about what was and wasn't possible while still making a lot of good things happen, and worked with us to land a fair, affordable price. He made a stressful move feel totally manageable. Even though our most recent move took us out of the area, but we will recommend Up and Up at all our Bay Area friends!

Short version: I'm raising my review to 3 stars which is an average of the 1-star initial…read moreexperience with the 5-star effort that owner Matteo made to apologize, take responsiblity, and pay for damages. Long version: On the same day I e-mailed Up and Up's owner Matteo and posted this review--in fact, within an hour--he called and sent me a message. "I will make this right," he said. His actions over 2 weeks since then demonstrated his strong appetite to do as he promised. We discussed how this situation happened, and he took full responsibility for all of the elements of this that were preventable. In fact he took *personal* responsibility rather than throwing his crew under the bus, which was commendable. We talked about how he might more effectively communicate the fact that moving industry contracts fully protect moving companies from liability regardless of the cause--accidents or moving company negligence. My lesson: I should include full coverage insurance in my future moving budget. Matteo arranged for my damaged cabinet to be repaired, paid part of the costs of my unpacking crew (who had to play Jenga in order to carefully untangle the unsecured load), and promised to (re)train his crew. Despite the shifting load, we had very little breakage, and no breakage in the boxes they packed. For a cross-country move in a UPack truck (which is not known for gentle treatment of loads) this is a very good outcome. Matteo rightfully pointed out that I asked for help packing the kitchen the night before the move, which meant the crew moved quickly in the kitchen--hence the unlabeled boxes. I wish none of this had happened, but I'm very grateful for Matteo's integrity in committing to make it right.

Having a positive experience so far with this storage provider. They do make an effort to be…read morehelpful and as accommodating as possible. We had the largest vehicle they had in their storage facility and they moved vehicles and other items to help us get in and near the correct unit to make the unloading much faster and easier.

Clean and secure units with professional staff - yes, thank you!…read more Each unit is individually alarmed and the place is well lit and laid out.

Pay attention to the pricing. The first month is half off so the initial price can be misleading…read more They have smaller units so if you need more space (I asked for a 10x10) they may offer additional spaces/units next to each other for separate pricing. I was offered 3 units for about $375/mo. That's too inconvenient and pricey for my folks. They got 4 starts for answering the phone quickly with a pleasant demeanor.

Storing at Stuf was super affordable and easy, especially with no term requirements. Deborah was…read moreextremely helpful during our onboarding call which made for a painless move-in process. I love that I can easily walk to this location (or drive if I have to move a lot of items) and access my belongings without trekking to the outskirts of the city. Their app was easy to use.

Deborah was great!…read more Used the storage for 6 months. The storage unit was a great size. Security is strong. Plenty of parking. If you have a larger vehicle, they can open the side gate. They offer dolly to help move things. I looked at other storage places in the area and this was the best!

Haven't even been there for half a year, yet the rent is already being increased by more than 20%…read more Apparently a type of rate scam. You move your stuff in at a somewhat affordable rate, breathe a sigh of relief at finding somewhere reasonably nice, then get hit with massive rent increases after just a few months. SO DISAPPOINTING and SO DISHONEST. Am now looking to downsize - or will be moving elsewhere. Then City Storage can find their next unsuspecting victim and begin the cycle all over again...

Arayah is in charge here. She is a consummate professional always interested in helping me find the…read moreright unit at the right price. I always leave feeling satisfied and feeling like my items are safe. They also have online agents but I prefer to have an in person relationship and she makes that happen. There is a large easy to use elevator and they have long hours giving me flexibility. It does not appear that Arayah can impact the prices. I hope that corporate does not push rent increase like most storage businesses. I fear this will make my stay unsustainable. I will provide updates here on yelp!

I had a great experience. Got the first month free, convenient location, and Arayah, the facility…read moremanager was great-- good communicator, friendly, and helped me clear up a billing issue quickly.

Great customer service with reasonable price tiers. Have booked many storages as I downsize and…read moreupsize and every level is clean and easy to get to. Highly recommend this location!

I've been a customer for more than 2 years now. I compared rates from major chains and this…read morelocation has the best rates. It's family and women-owned location. All the staff are nice. I lost my key to the lock and I asked for their lock cutting service. It was less than $40! I was hoping for a big $70-$100 bill, but no. This place is amazing! My rent did not even go up for renting over 2 years. Other places would have doubled or tripled my rent!

Tanya has amazing customer service skills. This facility feels well attended to and taken care of…read more I feel safe here and it's clean.

Let me start by saying that LaTanya is still amazing and the reason that the facility still…read morereceives 2 stars. However, one month after posting this review, my storage fee was raised 20% without notice. Since initiating the lease of this space in January of 2020, the monthly cost has gone from $180 to $327. Today we received a notice that there will be limited access to the facility for the next three months because of construction nearby. Looks like I may need to move my belongings to a different company. So disappointing.

Make sure to call before arrival, they make up their open schedule. nice prices with deals. Nice…read morecustomer service, card only no cash.

DO NOT BOOK ONLINE. I called Storage Mart several times to confirm that I had booked a…read moreceiling-height storage unit. However, when I arrived, the guy showed me around this super danky building and showed me to the unit that was reserved in my name, which only had ladder access and was no more than 3 feet high. I explained to the Assistant Manager that I had called to confirm a ceiling-height unit and the Assistant Manager laughed and explained that this happens all the time with people booking online and that they can't do anything about the website's false advertising. The Assistant Manager then tried to sell me a different, more expensive unit, which of course, I declined. I asked if I could speak to the actual manager and he basically said that that would be pointless as there is nothing they can do about it. This company is awful.