Tanya has amazing customer service skills. This facility feels well attended to and taken care of. I feel safe here and it's clean.

Let me start by saying that LaTanya is still amazing and the reason that the facility still receives 2 stars. However, one month after posting this review, my storage fee was raised 20% without notice. Since initiating the lease of this space in January of 2020, the monthly cost has gone from $180 to $327. Today we received a notice that there will be limited access to the facility for the next three months because of construction nearby. Looks like I may need to move my belongings to a different company. So disappointing. read more

Simple, you pay for a storage for the size advertised. Units are smaller than advertised. Paid for a 5x10 foot unit. Until measures at 4' 3/4 x 9' and tappers even smaller towards the back of the unit only giving 4 ft of space. The 10 ft length is clearly outside the door of the storage unit as well read more

Extra Space Storage - Unit is supposed to be 5x10 but clearly is only 9ft - Self Storage Near Me - Oakland, California

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I've rented over 50 storage spots in my life. Tanya the manager is the captain of her ship. She deals with tremendous challenges at her location due to the demographics of that region. Inside Tanya's gates customers are safe, supported, and truly valued. I was going through a heck of a challenge during my occupancy at 210 Fallon street, and Tanya met me each step of my challenges. She understands how to deal with people of all walks of life, and she does so with respect, courtesy, and also a command presence to keep trouble away from her gates. I find Tanya to be an impressive person and also a stellar example of a propert manager. Thanks for all the great support Tanya. God bless you and your loved ones. read more

I started with this storage in Aug. of 2022, I have a 5x10 unit. When I started it was 106, then January of 2023 it became $175 and then in September it's $250! This is how they get you so I move out. Go to Saf Keep Storage instead, they only increase 3 % a year not like this MFS. read more

Tanya is simply the best! She's so helpful with a positive attitude. Had a few issues with my unit (nothing big) and she fixed it right away for us! Thank you so much! read more

Ms. Tanya is the absolute best. She takes care of her customers like family. I recommend this facility to everyone.

Tanya is professional and her attention to detail is so important in this industry - Kudos!

Hands down this is the best storage place in the Bay Area. The 2 main reasons are proximity to Jack London Square/Freeways & the most important reason being the amazing customer service that LaTanya provides. LaTanya is literally the best! She is the epitome of what great customer service should be like. Anyone in the service industry should take notes from her because she makes you feel at home right when you step in. read more

The storage space was fine, moving in and out was fine, but my problem is with how I felt scammed by the initial price (which was not listed as a introductory offer). I signed up for a 5x10 space with a rate of 75.oo per month plus tax and fees making it 92.00 per month. Afte3 months, I received a tiny postcard (even though they communicated everything else via email) and this tiny postcard informed me that my rate was going to be raised from 92.00 to 172.00 starting on the 4th month. Luckinly, I was not out of town and I was able to go and get my stuff in enough time to avoid paying 172.00, an 80.00 increase! Had I have been out of town for 6 months or a prolonged period of time I would have been stuck paying almost double what I had initially agreed to pay. I find this to be a total scam and they hope after 3 months you are nowhere near the storage unit or have no option but to pay the fee. Again, the staff was curteous and did nothing wrong. The unit was clean and easy to access - so if you are not worried about the cost, I guess they are fine, but this behavior of raising the fee so astronomically is disturbing! read more

Easy to reach and very clean location. The staff is extremely helpful and nice. SJ reached out a few times to make sure my move was smooth and to make sure I was satisfied. Highly recommend this location. read more

This is the safest storage facilities in Oakland well lit in the evenings, safe location, cameras, secure gat and the manager gave us amazing customer service and a feeling of security as she lives on sight. ​ read more

Talk about amazing service very secure location they clean well-kept definitely wouldn't recommend this specific extra space storage

I highly recommend this location. Tanya is great and really takes care of her customers. I really appreciate the great service. The location is well kept and clean. If you are looking for storage, look no further. This is the place to go! read more

She is a Genuine Human Being, Very Helpful Professional Manager You Cannot go Wrong being a client at ExtraSpace Storage With Employees like Her read more

The manager, Tanya, at the Fallon Facility was very helpful, she called me back several times, answered very quickly via email, and held my reservation a few extra days, and was very responsive! Definitely more than what I expected from a storage facility. Facilities very nice, easy to get in and out, they had a dolly right by the elevator, and the unit was clean and a lock was as promised on the door. Nothing to complain, great service - and everything worked out great!! read more

This is a gem of a storage place. Easy access, friendly, helpful staff, lift access, close proximity to the freeway.

if your wondering why this space has so many stellar reviews, and each mentioning LaTanya --- well it's because she is really that kind, that professional, and extremely helpful. She made our office move out into the storage unit easy. I was able to focus on other details and not worry about staff and vendors accessing the unit, and it being locked up properly afterwards. Give this lady a raise, a promotion because her commitment to the job is invaluable. read more

Had to get storage short notice and this place was fast and reliable. Tanya was super nice, cool, and helpful. Also had a good sense of humor. The place seemed safe and secure also. read more

Great people run this location. It is clean and cared for. When I've been there I have seen the managers checking the buildings in person. They are helpful with figuring things out and have been very straightforward with costs and timelines. read more

This is the best place for self-storage in the Bay! They have tons of units, everything from big & spacious to smaller & exactly what you need. Prices are very competitive and not overly expensive. Most importantly though, the service is amazing - shout out to LaTanya' for going above and beyond to help me out! read more

Tonya was super friendly and paid great attention to detail. I've been renting around for storage units for a while now and she was by far the best representative. Pricing is also great and fair, definately do recommend renting a unit at this location read more

Tanya will take care of you! She has been extremely flexible and helpful throughout my moving process. I would highly recommend storing anything at this location. She personally checks every unit on a daily basis to make sure they are locked up and secured. I felt like all of my items were very safe during the time I stored them with Tanya! read more

I have rented storage at the Berkeley location and recently switched to Oakland for convenience. LaTanya Bennett was very knowledgeable about what sized unit we would need, I took one look as was sold. If you need storage space ESS is the place to go read more

This is a nice facility - clean, pleasant manager and employees - no bad experiences. The only thing that bugs me - and loses them three stars - is that after your initial contract expires, they raise your rates. Often - and a lot. A few years ago we rented a 10'X20' space to house some large and heavy woodworking tools that we don't have room for anymore. They will be hard to move but that's what we will probably end up doing. What a pain. Their move in rates are very reasonable and probably the least expensive of any in the area for what you get. That's how they snag you. Extra Space Storage has raised our rent 7.5% every nine months. What we thought would be a manageable rate when we started has really added up. It would be nice if they showed their good customers some appreciation by keeping their rates steadier. If you'll just be using their facilities for the initial contract period, they're a good deal. If there is a chance that things don't end up going as you planned and you need to store your stuff longer - go somewhere where your rates will not escalate so much. read more

I checked out a bunch of storage units in Oakland. The unit I rented the end it's right above the elevator and a very reasonable price. The cheapest I could find for that size in Oakland. Great security and easy drive in and out. And I basically fell in love with Tanya, she is professional and warm and really makes you feel like she cares about you. I'm happy and I feel that my belongings are safe with her. I recommend this place highly! read more

I had a drive-up unit here for two years ending March 2015 which I accessed once or twice per month. The facility is in great shape and I never had trouble getting in or out. There was a two day period where access was not allowed due to maintenance work, and they gave plenty of notice beforehand. I assume pricing is dictated by the Extra Space central office rather than each location, but unexpected and steep rate increases are the norm here. Over two years my rate increased 3 or 4 times, ending at almost double where I started. Toward the end when I felt the amount was getting fairly ridiculous, I found they were advertising identical units for 30% less than I was paying. Everyone should know this going in, as it came as a surprise and left me with a bad impression. For me, the convenient location and type of unit was ultimately more important - I only stopped using them because I moved away from the area. read more

Clean, safe, reasonable expenses, and friendly personnel. What is not to like?

I've used these guys before and they saved me in a pinch. Once again, they saved the day and Tonia was awesome. She deserves to be recognized for her professionalism. She respected my privacy, did not pry, yet was warm and friendly. I hope to work with her again, and extra space storage again. read more

My storage locker has been broken into twice and I believe it to be an inside job. On 2 occassions stuff has been stolen from my locker. th elock was still in tact and the go to excuse is that its a flea market customer. Why have cameras? read more

The staff are nice, and the location is pretty central to most of the bay area, and near the freeway. However (there had to be a however right?). The facility had the most insanely designed elevators. They are basically dumbwaiters like you would find in a restaurant. You can't fit much in them. And lord help you if you think you are going to be able to load up the provided cart and actually put it in the elevator. The space provided is far too small to navigate a loaded cart. And worst, the threshold from the parking lot to the elevator's space is not smooth, it is 3 significant bumps that have had the tiniest smidgen of quickrete smeared over them to 'smooth over'. Which in effective use means that if you load anything on your cart more than one high, it WILL fall. It is like some cruel joke! Well after putting up with the weird smells, bad elevator and annoying parking I finally pulled all my stuff out of there. Then they charged me again after I canceled! Again, I dont blame the employees, they seem nice. But whomever runs this place is an evil jerk. read more

Despite the COVID-19 pandemic going on, the main manager Latanya, help me get situated with specific storage space i needed. She was very nice and informational and the prices arent too bad either. I highly recommend going here if you need extra space but act fast because she did say storage space gets sold out quick! read more

The worst bait and switch business model I have ever seen. I had a reservation for a 10x20 down the street which actually was two 10x10 units that didnt work for me since I had large items that wouldn't fit....nor did I want to buy an extra lock or try to organize a two different spaces. Since their facility down the street had a 10x20 unit I had to ask them to honor the price and reservation They said no and wanted double the price that I had made the reservation for. They also tried to sell me a 10x15 for more money. The carts dont work. They have no lighting. They suck. read more

First day onsite and after loading our space with the first load my smart aleck son and his friend were lacking in common sense by getting into the lift and accidentally locking themselves in there when they shouldn't have been there in to begin with. Fortunately for us the onsite manager Tanya helped get them out by getting the lift working. She exercised absolute tolerance, patience and professionalism and obvious competence in succeeding in saving us from this precarious incident which could have cost us a visit from the fire Dept and which would have been very expensive for me. Thanks Tanya and thank you to extra space storage for having her with you. In her 8 years she hadn't been faced with such a challenge. If not for her swift action today's move in would have cost me an additional 5000 which would haven sucked but instead we left earlier than expected given the situation and relieved. She totally saved us and extra space gained a new and happy customer today. Thanks again to Tanya for her AAA +++ effort!!!! read more

I received great customer service from Cathy earlier this week. She went into great detail about how secure and safe my items would be. I'd definitely reccomend coming here and speaking to her before choosing where you're going to store your stuff. read more

Had an encounter with Ms Tanya. Very helpful with allowing us to use our storage during an issue with our account.

From the representatives on the phone to the manager, they are so nice here! I got a great price for a drive-up storage unit and the premises seem very secure. The manager is extremely helpful and helped make my move a pleasant one. I would definitely recommend Extra Space. read more

It was great customer service,. Tanya helped me she was super patient and helpful,. I would recommend this location. I felt my stuff was safe and secure. It get a 5 star rating from me. read more

This place was an excellent choice for us when we moved from Oakland to Milwaukee. From the initial contact with the staff to contacting them inquiring about questions, every interaction has been super. We found it to be reasonable price for the area and very convenient since we lived in Jack London Square/lake merritt area. Easy and secure-in and out, clean and well maintained facility. I did not notice too many people going in and out of this place as I did with other facilities. I bought several supplies (boxes, tape, lock) from the shop inside the office and the prices are great too. When I recently went back to retrieve my things the Manager Tanya and employee Noah were extremely nice and accommodating. I made an exclusive trip from midwest to Oakland to coordinate a moving company picking up our items. Tanya was so friendly and helpful above and beyond my expectations. She came and cut the lock off my unit when I forgot the key. I saw her several times over two days and every time she was smiling and helpful. My moving truck ended up showing up much later than they said and again Tanya helped us. I would highly recommend this facility and staff to help ease your moving stress and storing your goods. read more