Katie made my first self-storage experience simple and hassle-free. Facilities were clean and…read moresecure, and very reasonably priced!! Couldn't recommend more.

Great costumer service and easy access to storage in different sizes. The cost isn't terrible…read moreeither.

I had things here for a decade and it was really excellent. Reliable, safe, no leaks or floods, and…read morevery reasonable rent increases. Having U-Hauls to rent from this location was really helpful too. Lynn and Lonnie are the greatest. They always went out of their way to help me with anything and everything. They're two of the sweetest people you could ever meet. I would definitely recommend Allsafe Alameda!

The couple working there, I wish I remember their name but I'm bad at remembering, I apologize…read more They are both friendly, very helpful, professional. They made the process easy. I would highly recommend!! 5+ stars

We've used Up & Up three times over the past couple of years and they've earned our loyalty every…read moretime. The movers are consistently punctual, hardworking, and strategic, not to mention they are experts at Tetris. Our most recent move got complicated fast, with multiple pickup locations, last-minute changes, custom logistics, and Brandon was extremely helpful. He met every curveball with a genuine can-do attitude. He was honest about what was and wasn't possible while still making a lot of good things happen, and worked with us to land a fair, affordable price. He made a stressful move feel totally manageable. Even though our most recent move took us out of the area, but we will recommend Up and Up at all our Bay Area friends!

Short version: I'm raising my review to 3 stars which is an average of the 1-star initial…read moreexperience with the 5-star effort that owner Matteo made to apologize, take responsiblity, and pay for damages. Long version: On the same day I e-mailed Up and Up's owner Matteo and posted this review--in fact, within an hour--he called and sent me a message. "I will make this right," he said. His actions over 2 weeks since then demonstrated his strong appetite to do as he promised. We discussed how this situation happened, and he took full responsibility for all of the elements of this that were preventable. In fact he took *personal* responsibility rather than throwing his crew under the bus, which was commendable. We talked about how he might more effectively communicate the fact that moving industry contracts fully protect moving companies from liability regardless of the cause--accidents or moving company negligence. My lesson: I should include full coverage insurance in my future moving budget. Matteo arranged for my damaged cabinet to be repaired, paid part of the costs of my unpacking crew (who had to play Jenga in order to carefully untangle the unsecured load), and promised to (re)train his crew. Despite the shifting load, we had very little breakage, and no breakage in the boxes they packed. For a cross-country move in a UPack truck (which is not known for gentle treatment of loads) this is a very good outcome. Matteo rightfully pointed out that I asked for help packing the kitchen the night before the move, which meant the crew moved quickly in the kitchen--hence the unlabeled boxes. I wish none of this had happened, but I'm very grateful for Matteo's integrity in committing to make it right.

Lina helped out, nice smooth transaction with securing a spot !…read more Lina helped out, nice smooth transaction with securing a spot ! Lina helped out, nice smooth transaction with securing a spot !

They threw away my stuff by "accident." AVOID…read more I rented a unit this past Monday, because I needed to start moving my stuff out of a very bad living situation. I brought all my most precious and important items there, first. It's now Saturday, and apparently, they accidentally had my unit still marked as vacant, and assumed the four boxes, five bins, and giant bag I just put in over the last few days, was all abandoned by a previous tenant, and they "discarded" it, to rent the unit to someone else. The only employee on site called the one who actually rented me the unit, who screwed up, named Nae. Nae said she was going to call the area manager, and call right back. We stood there for an hour. No callback - which is a huge middle finger to that employee who was onsite, too, leaving her in the crossfire with no answers. The area manager, Anjuli, finally emailed me after the facility was closed and I had already gone home, to tell me that my stuff was all gone, refusing to elaborate on how it was "discarded," and basically dismissing the issue to be dealt with on Monday. Avoid this place like the plague. And Anjuli - you need to make this right and give me every single detail of where my stuff went, NOW.

We left our stuff in there after moving and when we finally went to check on it, it was completely…read moreinfested with rats and all our belongings were covered in rat poop and piss and the boxes were all torn into. On top of it getting charged so much for this to happen?? And when we brought it up we got told "oh yes we're near an area where there's a lot of rats" OK??? Maybe mention that???? Do not leave your stuff here. There's rat traps all around as well, I don't know how we missed this. Oh AND they charged us more without informing us.

HORRENDOUS Experience at Extra Space on Clement in Alameda…read more My experience at this location was frustrating from start to finish. The office was locked during working business hours, and I left several voicemails over time -- none of which were ever returned or followed up on. Anytime I needed help with billing, gate codes, or basic questions, there was simply no one available. I even tried using their online live chat, and after explaining my issue, I was given a gate code -- but the agent told me they weren't sure it was going to work. That sums up the level of care and confidence they provide: guesswork. Even basic conveniences were missing -- there was no access to recycling or trash disposal, so I had to take all my unused boxes and even trash from cleaning up rat droppings back home to throw away. There was also no bathroom available for tenant use -- a basic necessity that was completely overlooked. For a paid facility, that level of neglect is unacceptable. Worse, my unit (#907) was physically unsafe. The door malfunctioned regularly and fell on my head multiple times. I even had to crawl into the unit at one point to fix a jammed door on my own. When my father was helping me take things to the Salvation Army, the gate code wasn't working, which delayed my moving-out process and added unnecessary stress. Other serious issues included: A rent increase without any notice The facility called the police on me without justification -- though the officers and I had a good laugh about it afterward, and I even got the officer's number so I could call them directly if I had more gate code issues. A rat infestation that affected my unit and others -- and when I reported it, staff ignored the issue entirely. The unit was filthy, with rat droppings inside, and it was clear that maintenance and sanitation were not a priority. Most of the staff were rude, unresponsive, or simply absent, though I do want to acknowledge Riley, who was the only team member that was helpful and professional. Between the unsafe conditions, lack of communication, zero accountability, and completely unreliable customer service, I strongly urge others to avoid this location. I've since moved to Public Storage, and the difference has been like night and day. If you choose to rent here, make sure you're insured -- and be prepared to handle everything on your own.

Adriene is fantastic. Helpful, friendly, knowledgeable and efficient! Thank you!! If I ever need…read morestorage again I shall return.

Received amazing customer service from Adriene! She was super friendly and very helpful with our…read morequestions. We initially reserved a smaller unit online, but upon noticing the indecisiveness between my partner and I when checking it out in person, Adriene offered to show us a unit the next size up, which ended up being perfect! The units are clean and customers who were tending to their belongings were also very friendly.

James was great!! We got a nice unit, was led through the process seamlessly, and the facility is…read moreclean, easy to navigate, and has that wonderful liminal space effect that makes you feel just a little uneasy. Huge plus in my book! The units are also nice and tall, so if you're a black and yellow bin addict like we are, you can STACK this unit full of bins and really get your moneys worth on space. Overall, great value and extremely friendly!

Signed up for the "$1 for the first month" deal and was quoted a rate of $42/month after that,…read morewhich is what I paid the following month. But then the third month I was charged $86! No one told me it would more than double. They're telling me that my contract states that the $42 rate is "prorated" and the rate will go up to $61 after that. I was never given/sent a copy of my contract as I signed up over the phone. This doesn't explain why it went from $61 to $86, and the woman on the phone didn't understand why either. She did warn me that "rent goes up every three months, I warn all of my customers but not everyone here does that." Complete bullshit. The person I signed up with told me that insurance was included in the rate and this is not the case! Moving out tomorrow.

I visited A-1 storage a couple of weeks ago. I had the pleasure of being served by Ayanna, who…read moresurely knows her job !! She was informative & congenial !! I needed to see exactly what different storage spaces looked like & she obliged patiently. I told her in the beginning that I was trying to find a U-Haul location, but that didn't bother her. I was so impressed with her that I went back the next day & purchased my storage there !!

The customer service at this location is excellent. I was very pleased with the the service when I…read morecame to rent a storage unit. I wasn't sure if I was going to use this location but the receptionist by the name of Nae Twinn was so helpful not only did I rent a unit she convinced me to rent a larger space . Which is what I needed anyway. I will surely recommend this location to everyone i know looking for a storage unit

Trust no other company when I need to move. I have called them for my moving services twice now…read more They are always so accommodating, fast, super friendly and efficient.

We hired Caremore Movers to take a small load from San Jose to San Francisco to support my brother…read moremoving into a senior residence. We selected them because they were recommended by the residence, and knew all the ins-and-outs of working with them. We were very happy with the service. The two gentlemen arrived promptly, were good communicators, took care with the belongings and not overly fussy. I would definitely recommend them.

The payment online wasn't working, the calls don't go through, and they started tacking on weird…read morecharge. They were great for 10years, no problem. And they changed in the last few years. I'm not sure, that I can rely on them anymore.

I had a great experience renting a unit with Jerico. 1. The…read morefacility was clean. tidy and well lite at night. 2. The storage unit was clean and no visible water spots. 3. The double locking system seems safer than other storage companies. 4. The paperwork was quick and Seamless Thank you Jericho for your hospitality, guidance and expertise.