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    Extra Space Storage

    2.5 (81 reviews)
    Open 6:00 am - 10:00 pm

    Services - Extra Space Storage

    Self storage

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    3 months ago

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    Emily S.

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    Photo of Lyndsay P.
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    9 months ago

    Helpful 1
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    4 months ago

    Business owner information

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    Emily S.

    Helpful 1
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    5 months ago

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    Emily S.

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    Photo of Ji L.
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    3 months ago

    Horrible experience. Staff is rude. Owner is negligent. Tried to bill me even though we had not signed.

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    Emily S.

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    4 months ago

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    Emily S.

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    11 months ago

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    8 months ago

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    9 months ago

    I only stored my things here for 3 months and when I returned EVERYTHING was covered in rat poop. They said it should have bought insurance.

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    8 months ago

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    10 months ago

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    1 year ago

    Helpful 1
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    Photo of E R.
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    2 years ago

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    Emily S.

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    11 months ago

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    2 years ago

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    Emily S.

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    Photo of Mike K.
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    2 years ago

    they told me to call them, I called, its just an automated repeated message that goes nowhere. What a scam.

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    Emily S.

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    2 years ago

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    Emily S.

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    2 years ago

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    Emily S.

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    2 years ago

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    Emily S.

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    3 years ago

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    Emily S.

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    3 years ago

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    Emily S.

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    5 years ago

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    Emily S.

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    Photo of Sam K.
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    4 years ago

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    Emily S.

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    2 years ago

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    Emily S.

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    2 years ago

    Not very transparent pricing. They had my credit card on file but still charged me a late fee.

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    Emily S.

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    6 years ago

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    Emily S.

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    6 years ago

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    Emily S.

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    4 years ago

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    Emily S.

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    5 years ago

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    7 years ago

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    Emily S.

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    5 years ago

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    Emily S.

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    5 years ago

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    Emily S.

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    3 years ago

    Great customer service. Always available and very happy to help with questions. Thank you

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    Emily S.

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    3 years ago

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    17 years ago

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    5 years ago

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    Emily S.

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    4 years ago

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    8 years ago

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    4 years ago

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    Emily S.

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    7 years ago

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    Emily S.

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    Page 1 of 3

    Ask the Community - Extra Space Storage

    Review Highlights - Extra Space Storage

    I needed a clean, secure and friendly place to store all of my belongings for six months while I traveled and Extra Space Storage in Alameda fit the bill.

    Mentioned in 2 reviews

    Read more highlights

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    Extra Space Storage

    Extra Space Storage

    (20 reviews)

    East Oakland

    I opened a storage here 4 months ago, the assistant was happy to tell me my price would be 195 per…read moremonth with insurance an extra 25 so 220 all together. I went to pay my bill not even a full 4 months later and they raised my rent to 322. No notice, no letter, no email. I called and spoke with someone they told me to call back in 30 minutes. After that they stopped answering completely after 25 missed calls. I then proceeded to go in person and see what the problem was. They said according to my contract, my unit could raise up to 276 just this year. So I could possibly be paying 526 per month, which is outrageous. This is Moe then a 50% increase, which by law requires 90 days with such increasement. I asked to speak to the manger, and "Isaac" I believe is his name caught a complete attitude. Got an attitude, even got smart with me.Extremely unprofessional. He notified me that he was the manager. He also told me they sent a post card in the mail, which is a "lie" I check my mail daily! I will be taking legal action very soon. Not to mention the location is horrific!! Extreme homeless activity and rodents roaming all over. I'm not sure if I'll even keep my items after this stay, considering I'm on ground level. Do NOT RENT HERE! I repeat, DO NOT RENT HERE!!! If I could give 0 starts I really would. I will not be letting this go easily, as they rip me off. They are aware of the hassle it is to move and get our things in here, and they make it extremely hard, everything else is already expensive in this area. Their customer service is extremely horrible, they are really really RUDE!! And I'm pissed beyond measures.

    Don't rent here. Yes they bait and switch you with the rent price, the place has a rodent issue etc…read moreetc but what finally got me to leave after renting a storage unit here for years was the terrible new management they have now. They treat you like a criminal rather than a valued customer, cop attitude with you, talk to you crazy, yell at you if come in behind someone without entering a code (even though they recognize you) and charge you if you forget a piece of paper or a box while gathering things from storage and fine you for it without a warning. They also switched up the hours without proper notice so if you use your storage for work early morning like I do, you can no longer access it. Just ridiculous people to deal with, go to public storage, all storage units tend to have their issues but at least you can come and go freely as a paying customer without being treated like garbage. Awful experience.

    Jay's Small Moves - Luis and Jaime after the quick move in!

    Jay's Small Moves

    (435 reviews)

    West Oakland

    If I could give 10 stars, I would!…read more The movers showed up on time and SWIFTLY moved my 20 self packed bins, disassembled a bed frame, took my old desk and chair for recycling, beat me to the new address and got me moved in with the bed reassembled in 2 hours COLD! Added bonus: the move came to just over 500.00 for a move from El Cerrito to Oakland. A few years ago, Starving Students did the reverse move in 5 hours and charged me more than double. I'd move again just to have this level of service!

    Not sure how I drew the short end of the stick with this one…read more.. I hired Jay's Small Moves for a packing job only. I had alternative plans for the moving portion. My packers came on time and ready to go and finished in close to the quoted time. That's where the positiives end. I needed help due to physical limitations and I feel like I've been taken for a ride. Everything I owned had been haphazardly shoved into boxes with minimal padding (and in some cases, my own clothing used as padding). Things were sloppily labeled and it took me weeks to wort thru all of the boxes labeled vaguley (i.e. "Closet Stuff", "Kitchen") with no further indication of what was actually in most boxes. My laptop was shoved into a box without padding and pressed against the cardboard. It's now dented and wont turn on. Empty boxes from the pantry and essentially trash had been packed away, even though I requested no perishables or open items be packed. Items of note that were thrown into a box without care/packaging: - glass scale - my MacBook Pro (not functioning anymore) - culinary spray bottle (broke) - dirty pans from the stove (I requested these be left on the stove for future use) - matching shoes in DIFFERENT boxes - various office/computer electronics (jostling around, no padding) I still need to do a full audit of damages caused by careless packaging, but just the laptop and immediately noticeable damaged office equipment is thousands of dollars of damage. So the realtively affordable packing job costed me much more than anticipated in damages, time, and overall effort. If you hire these guys, you'll need to watch them like a hawk and I pray you're not disadvantaged in a way they think they can take advantage of.

    Extra Space Storage - selfstorage - Updated May 2026

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