My review is not based on renting a storage unit here, but on the warmth and helpfulness of the two…read morekind folks I interacted with today. I was meeting someone to buy a desk they had advertised online, and I arrived early. I had to use the restroom, and the gentleman working here re-routed himself in the middle of a task so that he could go and open the restroom for me. On my way back out, the woman asked me if I needed any help wth anything, bags, etc. They both were just so friendly and helpful. This left me with such a positive feeling about the place, and was a happy reminder of how we should treat others always.

Abandoned me in the hot sun and cost me $150 in transportation costs. Rented a uhaul here…read more Confirmed reservation with pickup instructions. No one at the location. Customer service disavowed any responsibility to provide me with a vehicle even though I have a confirmed reservation for a pickup at 2:00 p.m. . Proprietor of this location it was inside their unit and ignored me and I disabled friend in the hot sun.

Katie made my first self-storage experience simple and hassle-free. Facilities were clean and…read moresecure, and very reasonably priced!! Couldn't recommend more.

Great costumer service and easy access to storage in different sizes. The cost isn't terrible…read moreeither.

James was great!! We got a nice unit, was led through the process seamlessly, and the facility is…read moreclean, easy to navigate, and has that wonderful liminal space effect that makes you feel just a little uneasy. Huge plus in my book! The units are also nice and tall, so if you're a black and yellow bin addict like we are, you can STACK this unit full of bins and really get your moneys worth on space. Overall, great value and extremely friendly!

Signed up for the "$1 for the first month" deal and was quoted a rate of $42/month after that,…read morewhich is what I paid the following month. But then the third month I was charged $86! No one told me it would more than double. They're telling me that my contract states that the $42 rate is "prorated" and the rate will go up to $61 after that. I was never given/sent a copy of my contract as I signed up over the phone. This doesn't explain why it went from $61 to $86, and the woman on the phone didn't understand why either. She did warn me that "rent goes up every three months, I warn all of my customers but not everyone here does that." Complete bullshit. The person I signed up with told me that insurance was included in the rate and this is not the case! Moving out tomorrow.

Do me a favor do not come here they will wheel you in with a great move in special,…read more Few months after they will charge you. You give them your own rental insurance and policy last a year they will say that your insurance was dropped and it wasn't management will never call you back or get notice your bill has changed to a higher price for there reasons. Unless you notice the change yourself. If they don't adjusted my bill for 5 months they charge me extra I will call an attorney and see how many more people they have done this too. Please learn from me and go somewhere else.

BAIT & SWITCH! I used the Richmond (Canal St.) site, but my complaint is CORPORATE POLICY that is…read morebad for customers. They offered a $55 promo rate. I asked what is rate AFTER promo? No one knew! The person taking my money said: "It's up to Corporate, but shouldn't be more than 20% per year." NOT! After four months it jumped to $143 per month. That 260%! // Once they have your stuff it's not as easy to do it all over again. They know that. But I WILL MOVE OUT because I 'm not willing to succumb to their false pretense and back stabbing.

We've used Up & Up three times over the past couple of years and they've earned our loyalty every…read moretime. The movers are consistently punctual, hardworking, and strategic, not to mention they are experts at Tetris. Our most recent move got complicated fast, with multiple pickup locations, last-minute changes, custom logistics, and Brandon was extremely helpful. He met every curveball with a genuine can-do attitude. He was honest about what was and wasn't possible while still making a lot of good things happen, and worked with us to land a fair, affordable price. He made a stressful move feel totally manageable. Even though our most recent move took us out of the area, but we will recommend Up and Up at all our Bay Area friends!

Short version: I'm raising my review to 3 stars which is an average of the 1-star initial…read moreexperience with the 5-star effort that owner Matteo made to apologize, take responsiblity, and pay for damages. Long version: On the same day I e-mailed Up and Up's owner Matteo and posted this review--in fact, within an hour--he called and sent me a message. "I will make this right," he said. His actions over 2 weeks since then demonstrated his strong appetite to do as he promised. We discussed how this situation happened, and he took full responsibility for all of the elements of this that were preventable. In fact he took *personal* responsibility rather than throwing his crew under the bus, which was commendable. We talked about how he might more effectively communicate the fact that moving industry contracts fully protect moving companies from liability regardless of the cause--accidents or moving company negligence. My lesson: I should include full coverage insurance in my future moving budget. Matteo arranged for my damaged cabinet to be repaired, paid part of the costs of my unpacking crew (who had to play Jenga in order to carefully untangle the unsecured load), and promised to (re)train his crew. Despite the shifting load, we had very little breakage, and no breakage in the boxes they packed. For a cross-country move in a UPack truck (which is not known for gentle treatment of loads) this is a very good outcome. Matteo rightfully pointed out that I asked for help packing the kitchen the night before the move, which meant the crew moved quickly in the kitchen--hence the unlabeled boxes. I wish none of this had happened, but I'm very grateful for Matteo's integrity in committing to make it right.

The customer service at this location is excellent. I was very pleased with the the service when I…read morecame to rent a storage unit. I wasn't sure if I was going to use this location but the receptionist by the name of Nae Twinn was so helpful not only did I rent a unit she convinced me to rent a larger space . Which is what I needed anyway. I will surely recommend this location to everyone i know looking for a storage unit

I visited A-1 storage a couple of weeks ago. I had the pleasure of being served by Ayanna, who…read moresurely knows her job !! She was informative & congenial !! I needed to see exactly what different storage spaces looked like & she obliged patiently. I told her in the beginning that I was trying to find a U-Haul location, but that didn't bother her. I was so impressed with her that I went back the next day & purchased my storage there !!

Having a positive experience so far with this storage provider. They do make an effort to be…read morehelpful and as accommodating as possible. We had the largest vehicle they had in their storage facility and they moved vehicles and other items to help us get in and near the correct unit to make the unloading much faster and easier.

Clean and secure units with professional staff - yes, thank you!…read more Each unit is individually alarmed and the place is well lit and laid out.

We left our stuff in there after moving and when we finally went to check on it, it was completely…read moreinfested with rats and all our belongings were covered in rat poop and piss and the boxes were all torn into. On top of it getting charged so much for this to happen?? And when we brought it up we got told "oh yes we're near an area where there's a lot of rats" OK??? Maybe mention that???? Do not leave your stuff here. There's rat traps all around as well, I don't know how we missed this. Oh AND they charged us more without informing us.

HORRENDOUS Experience at Extra Space on Clement in Alameda…read more My experience at this location was frustrating from start to finish. The office was locked during working business hours, and I left several voicemails over time -- none of which were ever returned or followed up on. Anytime I needed help with billing, gate codes, or basic questions, there was simply no one available. I even tried using their online live chat, and after explaining my issue, I was given a gate code -- but the agent told me they weren't sure it was going to work. That sums up the level of care and confidence they provide: guesswork. Even basic conveniences were missing -- there was no access to recycling or trash disposal, so I had to take all my unused boxes and even trash from cleaning up rat droppings back home to throw away. There was also no bathroom available for tenant use -- a basic necessity that was completely overlooked. For a paid facility, that level of neglect is unacceptable. Worse, my unit (#907) was physically unsafe. The door malfunctioned regularly and fell on my head multiple times. I even had to crawl into the unit at one point to fix a jammed door on my own. When my father was helping me take things to the Salvation Army, the gate code wasn't working, which delayed my moving-out process and added unnecessary stress. Other serious issues included: A rent increase without any notice The facility called the police on me without justification -- though the officers and I had a good laugh about it afterward, and I even got the officer's number so I could call them directly if I had more gate code issues. A rat infestation that affected my unit and others -- and when I reported it, staff ignored the issue entirely. The unit was filthy, with rat droppings inside, and it was clear that maintenance and sanitation were not a priority. Most of the staff were rude, unresponsive, or simply absent, though I do want to acknowledge Riley, who was the only team member that was helpful and professional. Between the unsafe conditions, lack of communication, zero accountability, and completely unreliable customer service, I strongly urge others to avoid this location. I've since moved to Public Storage, and the difference has been like night and day. If you choose to rent here, make sure you're insured -- and be prepared to handle everything on your own.

Walked in the office on Friday and asked for a 10' X 30'…read moredrive up space , lady in the office took me to the storage and showed it to me and I liked it then she offered me I can put it on hold for you for 4 days I said awesome I'll be back Tuesday morning to sign a contract and pay for the first month and she said perfect we'll see you Tuesday, Monday at 2:30 she calls and says the unit has been rented out, I canceled the other spots I took a look to take this one but they prefer money over customer service

They raised my monthly rate by 76% after just four months, from $131 to $231! That's extreme bait…read moreand switch. They do this after you get all your stuff moved in, in hopes it will cost you more to move elsewhere than pay the much higher rent.

As voiced by a number of other reviewers, I can confirm that Trelia goes above and beyond to…read moredeliver exemplary customer service. I needed a storage solution on short notice, and she provided one at a very reasonable rate. Nice to see such great service still exists.

Been using this storage for like 6/7 years. Review is long overdue! The storage is secure and the…read moregrounds are always clean! The lady in the office is always helpful and professional! The best part is the price has not Changed throughout the years. Definitely would recommend to family and friends. Have not had an issue or bad experience.