This place is managed like trash! The guy that works here is really helpful but Ann Nealon is disrespectful, rude, and absolutely useless. A bunch of units were broken into and all she had to say was " file an insurance claim". no type of sympathy, no type of help, no reassurance that our stuff will be safe, and she thought it was funny! Makes me feel like she had something to do with it. Ive been here for 5 years and NEVER had a problem until she took over. DO NOT COME HERE. Take your money somewhere else! read more

Last month I needed to rent a small storage unit for my son for one month. WOW, I was so IMPRESSED with the Fantastic customer service provided by Ladonna! Ladonna was professional, efficient, completely on top of every detail and has a great way talking with people. If I had my own business, I would hire an employee like Ladonna immediatly! The units are clean, easily accessible to load from your car, well-maintained, secure and the place is easy to find, it's right off the freeway. This was a FANTASTIC experience! Thank you Ladonna!! read more

Thieves broke into my unit through the thin cardboard walls via an adjacent unit. Read other reviews and you'll notice this has happened to others. Boxes cut open, items stolen. Both opposite walls were broken into meaning the thieves kept going through various units to steal items. Even worse than the theft was the staff reaction. Upon informing the staff they mentioned that the adjacent unit has been used to store their own cart and items for months / years which means the break in must have happened a while ago. They knew my unit was broken into for a long time and never informed me. I've been paying for hundreds of dollars a month to "store" items that were probably stolen years ago. The staffs reaction was 'business as usual'. Since I didn't have insurance I was SOL. Apparently this is common place for them. On top of everything prices are hiked up regularly (almost doubled over my time there). If value your belongings avoid this place and send your business elsewhere. read more

I have been a customer of Hayward Self-Storage for three years, and have had no problems or issues until recently (although the rent has increased at least twice). In mid-October 2016, my hallway storage unit was broken in to by someone cutting a hole from the adjacent unit in to my unit (see photo). (Hayward Self Storage informed me by telephone right before I left to go out of the country for a few weeks, so I couldn't view the unit until after I returned in mid-November 2016.) Whoever drilled the hole entered my unit and opened and went through many of the boxes, so the unit was a mess. A ceiling high rug had been knocked over when the person(s) entered; the Storage employee and I put it back. Luckily, nothing appeared to have been taken. I spent a few hours looking through the boxes to see if anything was missing, then cleaning up. I made a request to be credited with one month's rent ($104) for my time and trouble. The employee said he would check with the manager, who was not there. Not hearing back, today (Nov. 29) I called and spoke with Mike St. Clair, the district manager. He was not aware of my prior request. He declined to give the one month rental credit. His rationale was that if my house or apartment was broken in to, the insurance company would not pay for my time in cleaning it up. I am posting this to share my experience with current or prospective customers. , read more

Hayward Self Storage - Wall of storage unit showing hole cut through wall of adjacent unit. (Photo appears sideways.) - Self Storage Near Me - Hayward, California

LaDonna was very quick, helpful and got me a storage unit I needed, same day. This is all drive up storage rentals which is very convenient if you have heavy items to store. The location is also close to the freeway which is convenient. read more

Cheap teaser rates and promo. The goods: * great staff/management * decent offer * good for very short term rental (less than 6 mons) The bad: - avoid and don't get stuck. - watch out for mandatory fees and insurance after - will increase rental fees every 6 mons, more frequent and higher increases than inflation. - Not suggested for longer term rental. - predatory read more

Good storage spot and yesenia was great help for providing me information on whatever I needed. Highly recommended read more

Hayward Self Storage - Self Storage Near Me - Hayward, California

Great people and helpful and clean place The girls do a great job and I enjoy going just to say hi and checking in Well kept would recommend to everyone and family and friends read more

I have been a customer for years. My locker is always dry. The staff are always friendly. I asked them to cut my lock off twice since I lost my keys and Ladonna did it easily. read more

Moving out a huge warehouse in Hayward and have some stuff that I need for storage. Can you imagine trying to move a ton of C%$P out. What is someone suppose to do? Last month, while driving home pondering this thought of moving and needing some space, I happened to look up and WHAM! Hayward Self Storage sign was looking me in the face, so i called and was very impressed. The Answering service was very professional and the transfer to Hayward was easy. The person who was helping me was ultra polite and set me up for a same day look at what they had. - this was a Sunday! For-sure i needed the largest they had, this was their 30x10x15 unit. I did not need it then, nor did they have one so i waited. I just moved in yesterday, started to prep the floors to be sealed and painted before i move in , because i am just like that. but by a surprise, they had up graded my area with an awesome metal cladding. - PIMPED OUT! I can go on , but let me cut to the chase. 1- very professional, friendly, and 2- month to month 3-security and cameras 4- large unit 5- extended access hrs for businesses 6-clean and they are currently up grading doors 7-great location, blocks to high way 92 8- affordable Need storage. business friendly and more. don't take my word, call them up and talk to them. read more

My first time renting a storage to help out a brother, Yesennia and the other gal were super sweet. Great service!

Space, Safety, Price, and Hospitality Been storing here for months & no complaints whatsoever... the tenants renting storage units are friendly. Ladonna and Yessenia the property management, are always helpful , diligent, and keep smiles ear to ear. read more

Really happy to take advantage of the $1 for first month's rent. Sunny was really helpful, great service. read more

I only ever went here twice (the day we moved stuff in back in May, and the day I closed out the storage this past weekend). Nick is super helpful and friendly, really easy to deal with, and honestly his level of service is 5-star. The reason for the 3 star rating is that there were FUCKING MICE in our storage. My movers pointed out the holes inside the building, the droppings on some of our stuff, and a fucking dead mouse. So. Gross. I don't know how often these units are checked, or even if the buildings are monitored for structural damage or what not, since this was my first time ever using a storage - but given what happened to some of our things, it will probably also be my last time! read more

I've been a tenant of this facility for years. Prices are competitive. Location is convenient and easily accessible. The management team has evolved over the years. LaDonna is amazing. Her level of customer service goes above and beyond! She has a great personality and has amazing people skills. Great job to whomever selected her to represent this business!! read more

Shady! False advertising! Bad customer service! This was the 2nd of a few storage place I planned to visit. I told the site manager this while she showed me the unit. To get me to stay and not keep looking she offered me half off my second month. I agreed. That night as I was moving things in I noticed a sign on the fence that said $1 for the first month. I hadn't noticed it earlier because I was focused on my GPS and finding the entrance. The next day I called to inquire as to why I was offered half off a second month and not given the advertised offer. I was told that they don't have any of those units available and that they aren't ever available. The rep said it has been brought up many times and she is not even sure why the sign is up. This is the definition of false advertising. To make matters worse I was not charged half off my 2nd month I was charged the entire amount and my checking account was overdrawn. I reached out to them and they admitted the problem on their end and apologized but offered no remedy for the fact they charged me double what they were supposed to and caused me to incur an overdraft fee. They offered no remedy at all except that the discount would now apply to next month's changes. I escalated this to district manager Mike St Clair who is hands down the most unprofessional district manager I have ever dealt with. He was rude and treated me as if the problems they created were an inconvenience to him. Last I check I was a paying customer and I was the one not only inconvenienced but also put in a dire situation with my account overdrawn. I am a mother of 5 off work with a ruptured calf muscle. This is more than a mistake to me this impacts my life and ability to care for my children. This is hands down the worst service I have ever received and now I have to figure out how to move my things out of here (the second move in a month)while injured and without a truck. DO NOT USE THIS COMPANY!!!! read more

Hands down one of the best interactions I've ever had with another human being. Ladonna Ponce happens to be one of the most positive people I've ever met. Got a great price for the unit from reserving the unit all the way up to the purchase Ladonna made the process easy, fun and was very helpful. Definitely recommend this place to everyone. read more

Ladonna is the best manager they have had yet.she is always smiling and helpful she always goes that extra mile to help out shes a great asset to your company read more

Recently started a new business and in need of a storage unit in the Hayward Area. LaDonna has been very very helpful in setting us up to be able to store items there. I have never had to use a storage facility before so it was my very first time going through the process. LaDonna made it simple and easy. Thanks LaDonna!! read more

So I bought a unit that was on auction ,and the girl was cool ,but I have to say the unit was trash. It seemed that there were things missing, from the picture that was put up on auction website, and it smelled like rat piss. Come to find out the chick told me that they had sold the unit before and someone came and took some things out and then they put it up for auction again now I wonder how many times they have done that ? But anyway I got all my money back so I won't be going there again read more

As a business owner, we utilize this Storage facility to help our business. We have been overwhelmed by how helpful the site manager has been in every conceivable way. LaDonna Ponce has been great to work with, is always super pleasant and at all times, helpful. I might add that this facility is always clean, not cluttered, safe and an asset to our business. I would recommend this storage facility to anyone in the area that needs extra space. Mark F. read more

Very energetic wonderful atmosphere when you walk in and are greeted by the manager. I felt special and center of her attention, it made me feel important and i still do. I was able to find a storage unit and feel very comfortable with where i was storing my things thank you Hayward Storage read more

Great place for storage been here about almost year great service here I like it. Great place near my home

I'm so glad they got a new manager who seems to really care about the facility. I rented there almost 8 years & the cost went from $100 to $230-which I feel is excessive mark up to "take care of the facility" because there hasn't been much done that I could tell. The walls are thin as previously mentioned and the repairs done where there is damage are not secure looking. They finally have bait traps outside the units for the rodent problem. I too found lots of droppings in my unit & I was expected to clean them when I vacated the unit. They don't make it easy to dispose of garbage. The walk thru gate is padlocked during normal business hours. The garbage bin is on the opposite side of the gate & the latch is extremely difficult to move because one of the doors does not line up properly. read more

MY STUFF GOT STOLEN! So I was planning to post this four-five months ago in late October, early November 2016 when it actually occurred. But we were waiting for everything to be settled. Which has yet to happen...here's my post: Do not go here unless you want your belongings stolen! Their units have walls made of low pressure boards that are linked to neighboring units which makes it easy for tenants to cut a hole in the wall and STEAL your sentimental belongings. Oh and apparently they had a similar incident happen just recently, but they failed to warn other tenants. Unfortunately their insurance only covers $2,000 which doesn't even cover at least half the stuff stolen. The lady who was working there said she was gone for two weeks when the entire incident happened, then she offered to look thru the security cameras and send the info to the cops, but claimed that she wasn't allowed to share the footage with us. About two or so months later, we found that she was no longer with the storage company. We haven't even heard back from them about the incident. I read a review about numerous customers complaining about them raising their rates after the first month and a worker responded saying somewhere along the lines of "from time to time rates are readjusted to keep the facility clean and secure." Well why not use that money to build better walls??? People pay good money for security regardless of the rate increase!! Emails, banks, and even Facebook informs their users about when there are issues of unsecured login attempts or fraudulent attempts. The least this place can do is the same! Overall, the company is a awful!! Stay away! read more

In and out within minutes. Fantastic work! Only thing is they were trying to up-sell me so I would recommend calling and checking for the best prices and deals first before showing up. read more

I have been a customer for two years. This place is safe, clean and the office staff are friendly, trustworthy and professional. The price is reasonable and affordable. I like the fact they do automatic withdrawal. I'm very happy here. read more

We have had our unit for aproximately 30 years! The original owners were public storage, average at best! The new owners have it all under control and we have been completely satisfied with any issues or help they have addressed along the way! They also give curtosey calls as a reminder that your payment is soon do! 5 Stars*****..... read more

My brother had this storage unit for a wile then he told me about it, Malissa is so friendly and help you on your needs. Thank you Katia K.

This place is great! The customer service is the best! They are always friendly and very helpful in whatever your needs may be. Even when my car ran out of battery, Melissa working at the office came out with her own car to help me jump mine! Who does that?! I would highly suggest this place to anyone that is looking for a fairly cheap place for storage with great customer service. read more

This place is great! I moved from Southern California and needed a storage asap and started searching around the area. I called a couple of places but ended up choosing Hayward Self Storage for a couple of reasons. One, their prices are great! They were about half the price compared to other places around, especially if you snag a special! Secondly, the lady who helped me over the phone (Sarah) was the sweetest thing ever! She was so down to earth, and I hadn't even booked anything yet! Their storage is clean, the area's clean, there's 24 hour surveillance so I feel secure about my items, their customer service is great, and their prices are amazing! If all of that weren't enough, they send you an email every so often to check up on you and see how your unit's doing! What's not to like about them?!? If you have storage and moving needs, I'd definitely go with them! read more

Becareful with this storage place , they hook you with promo then raise the rates.. Also when you move out let them know and do it before your next month so they try to charge with a whole new month .. NO PRORATE SCAMMERS...: read more

Clean, secure, friendly staff, but overpriced in my opinion. I'm happy that they have real-time camera feeds to the office and walk-arounds are common. read more

No thank you mam unless you guys want to refund me some money for the charges that seem to be very common by reading your reviews! Just making others aware of what I had to go through dealing with your company ! Wish I would have yelped you first ;/ read more

Storage here is pretty standard and I got a good deal for the first month. Turns onsite are blind and I'm always afraid I'm going to hit someone when I turn. They need mirrors! read more

We rented a unit here from September 2014 to March 2015. The entire facility is scrupulously clean and secure and the staff goes out of their way to help. After driving an hour to move our things out of the unit, we arrived to discover that we'd forgotten our key. Sharita and staff helped us out and we had no trouble closing out the bill or with prorating problems. Billing was clear and they updated us on billing while we were living out of the area, so we never risked missing a payment. Highly recommend them. read more

Good location and hours. They always have availability and are helpful customer service. I recommend for use in the east bay

Prices are good never an issue there. Watch out for water damages if you have a hallway unit. I recently filed a claim for some items that were ruined and severely molded. The insurance company denied my claim as they said surface damage is not covered. I can tell you that likely it seemed the hallway at one point had been washed down and water seeped into my unit. The stuff that was ruined was right by the door an wall closest to the door. I paid insurance apparently for no reason, some items are not even replaceable. Next time I get a unit I will make sure to to look further into it. What a horrible experience to have your stuff ruined for neglect. I actually believe the other units next to mine should be looked into as well, I am sure they have some damage. read more

My mom and I use these storage unitsand both of us have a problem with losing our keys, we would lose our heads if they weren't attached to our bodies! Nonetheless, Nick was so helpful in helping us get into our unit. He was super friendly and didn't waste our time. Thanks Nick and Hayward Storage Units! You both made our time a lot less painful, great actually! read more

We have been a customer of this storage facility for well over a year now. The staff that has been there over this time period has changed but the people have always been friendly and professional. the facility is always clean and patrolled through frequently for security. If you have storage needs this facility is worth checking into. read more