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    U-Pack Moving

    3.2 (505 reviews)
    Closed 7:00 am - 8:00 pm

    Services - U-Pack Moving

    Out-of-state moving

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    Reviews With Photos - U-Pack Moving

    Allie L.

    PLEASE READ!! For the love of god save your money and either go elsewhere or sell your precious items and buy new in your next location!!!!! We were going from San Diego, CA to Wilmington, NC. It's a straight shot across the 40 or the 10, basically sea level. We weren't having our freight lug up and down the Rockies. We bubble wrapped just about everything, boxed everything, layered everything with sheets, towels, wrapped items in plastic, tied items with rope to the walls to ensure it was secured, heavier boxes on bottom, you name it. Upack even gave us 75lb wooden walls to go up to hold it all in. We spent $4000 on the freight since we needed a bit more square footage and we're fine with doing so because we really wanted to keep some of our most precious items collected over the years. Our freight was dropped off at our new house and we were eager to make our new place feel like home! We unfortunately had the opposite experience we were hoping for. When we took the wooden doors off, it looked as if the truck driver rolled off a cliff 6 times and hopped back on the road to deliver our stuff. I'm literally convinced the driver got into an accident. Everything was filthy dirty with black dirt, everything was either dented, scratched, or completely broken. What was the point spending all this money only to throw 90% of it out? We wrote an extensive claim report to upack (3 pages worth) with all the photos. $4000 worth of our items were ruined on top of what we spent to get it delivered. I had to follow up on my email because they never even replied. 3 days later, Kacey Yother "Supervisor", send me an email saying since they didn't pack our stuff and it was just "freight shifting", they deny our claim entirely. We're not dumb. We understand the items might shift a bit being on the road. But finding my laundry rack that was sitting on top in the back, in a million pieces sitting under an 80lb rug in the front, just does NOT add up to me. It was the most insincere email with zero care or understanding of what we just experienced. I'm hopeful that this review gets the word out that Upack is unreliable and robbed us of our money and our items we'll never be able to get back. You should be ashamed of yourselves!

    Srinivas A.

    Damage done to the property while delivering the Pods When the Pods are delivered, the operator did damage to my property. He said that he will get it fixed, but it was very sloppy work and created more issues to my property. The backyard door was broken while fixing this issue and I lost more money as I lost potential tenants. I do not recommend UPack moving services to anyone

    Two ReloCubes
    Jody L.

    We placed the order for two ReloCubes online. They showed up on the day quoted on the online booking. The driver called an hour before and gave us a window of time. He was very nice and professional and made sure the ReloCubes were placed exactly where we needed them (which is tricky in Oakland with street parking!) We packed them same day and scheduled to pickup the next day. We were able to track both ReloCubes online which was great. The ReloCubes showed up in Kentucky ahead of schedule and we called to arrange delivery. We called and set up a delivery time frame for the next day. The driver showed up on time, worked with us to get them put exactly where we wanted. All of our items were in good condition, although a little moved around inside the cube. Make sure you pack well and strap everything down and you should have great success. Relocubes were thousands less than the competitors and were a great value and great service.

    UPack truck

    I used Upack within the last 3 weeks, for a cross-country move from Ca to Georgia, on a recommendation from 2 family members who had used Upack previously. I had FANTASTIC service with EVERYTHING! Customer service was super helpful and very patient with lots of questions I had. Their communication, reliability, friendliness & helpfulness with the whole process, made my move much better knowing my stuff was safe and taken care of. ! I would DEFINITELY use and recommend them again. Thank you soooo much UPack!!

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    Page 1 of 13

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    Review Highlights - U-Pack Moving

    I used 2 sets of locks, although I don't recommend using the brink lock that U-pack recommends on their website.

    Mentioned in 163 reviews

    Read more highlights

    Sweet Lemon Moving Services

    Sweet Lemon Moving Services

    4.9
    (327 reviews)

    What an impressive job! I opted for a three-person team; Piero, Angel, and Carlos were masterful…read moreand impressive and very much worth the cost. The trio of movers were especially efficient in loading the furniture and boxes at my old place onto the truck. I really liked the portable closet they brought that made transporting nice clothes on hangers a breeze. The move was just a handful of miles -- from Berkeley to Oakland -- so the hope was to finish in the two hour minimum. We didn't quite make it, instead coming in at slightly over 2.5 hours - rounded up to 2.75. That was the only disappointment. I'll give them 4.7 or 4.8 stars.

    I desperately needed help with my move and am very happy with the assistance from Sweet Lemon. Four…read morevery nice movers easily took large and heavy pieces of furniture down 2 winding flights of stairs from my old place and then up one winding flight of stairs to my new place (with some items then going up one skinny stairwell to my 2nd floor bedrooms) with such ease... and without having to dissemble anything but the bed frame, which was incredible to me because my furniture was heavy and I'd assumed they'd need to take it apart! This really cut down on the time spent during the move. Everything was packed so well and nothing was damaged in transit. I kept trying to help but the guys said not to worry and just relax because they were there to get the work done, so I definitely got my money's worth! This is the moving service I'll always use from now on.

    Pure Moving Company

    Pure Moving Company

    4.9
    (883 reviews)
    $$

    All I can say is WOW! This was truly white glove service from start to finish…read more It all started with James, who was incredibly knowledgeable, professional, and genuinely kind. He walked me through every step of the process, answered all of my questions, and even helped me find every available discount. From the very first phone call, I felt I was in great hands. When the moving team arrived, Sasha (Alex), Zhenya (Eugene), and Sergey (Serge), that's when the real magic happened. These three are like modern day Spartans: strong, precise, efficient and incredibly patient. They immediately earned my complete trust. I was moving from a two-bedroom apartment (Dublin, CA to Danville, CA) filled with fragile furniture, glass pieces, mirrors, artwork, and a massive 9 foot tall, extremely heavy mirror. I honestly didn't think it was possible to move everything without damage. The way they wrapped and protected every single item was beyond impressive. There was simply no chance anything could break. They completed the entire move, including carefully wrapping, loading, transporting, unloading, and placing everything exactly where I wanted it, in less than 8 hours. The anxiety and stress of moving disappeared the moment I saw how professional and organized they were. The service felt truly VIP, the pricing was very affordable, and the entire experience was completely hassle-free. If you're not booking this company, you're missing out. I highly recommend them, especially James, Sasha, Zhenya, and Sergey. They went above and beyond, and I am sincerely grateful for everything they did. Thank you, James, Sasha, Zhenya, and Sergey! You made what could have been a stressful day an absolutely exceptional experience. I will recommend you to everyone I know!

    I have mixed feelings about my move. On one hand, booking was very easy and Pure Moving was able to…read moreaccommodate my move in 2 days notice. My movers communicated when they would arrive and showed up on time. I feel they overall handled my belongings with care and things went smoothly and efficiently. I was moving things from a 10x10 storage unit into a 1 bedroom apartment about an hour and a half away, with 1 stop to pick up a couch along the way. Total time took about 5.5 hours. On the other hand, things got weird when it was time to pay. I didn't appreciate feeling pressured when they tried to tell me that a 30% tip was the standard. I gave them 20%, which I felt was a good tip and standard for a good job. I was also pressured into writing both a Yelp and Google review, leaving them 5 stars as they hovered over me. I am coming back and editing my review now that I've had time to reflect on things. This explains all of the 5 star reviews!

    Ontrack Moving & Storage

    Ontrack Moving & Storage

    4.9
    (821 reviews)

    I've used Ontrack for a number of moves for clients. Ontrack does a great job!…read more The office staff is always helpful, responsive and friendly. Although we've had different movers each time, every single man has been polite, careful with our stuff and even willing to help with moving and rearranging things once we get to our destination. I will continue to use Ontrack whenever I need movers!

    We chose Ontrack after reading great reviews as to their navigation of the (sometimes harrowing)…read moreOakland Hills. What I encountered was end-to-end excellence, from customer service to their excellent moving team. I knew our move would be a large one, so I booked a 26' truck and five-person crew. As the day of the move approached, I had lots of last-minute worries and questions and Sam, in Customer Service, answered every one and generally calmed my nerves, assuring me my move team would assist if we needed last-minute help. On the day of the move, the team arrived right on time. The foreman, Guillermo, assessed our situation and calmly confirmed my suspicious that we'd need two trucks (this my error, not OnTrack's). Before I could panic, he had contacted his team and we arranged that ours be a two day move. Guillermo's team wrapped our furniture and had the truck loaded swiftly. At the new house, we had a few of our family help direct traffic. I'd labelled every box with a color-coded room label and the team got everything to the proper room. On day two, Sammy -- part of the original crew -- acted as lead and we repeated the process. Here, a number of items still needed a bit of packing and his team had everything done in record time and -- bless them - marked the boxes for the proper room destinations without prompting. As I now unpack, I'm finding everything in excellent condition and couldn't be more grateful. We'd heard stories about moving nightmares and wanted to share a happy ending. Guillermo and Sammy were AMAZING and their crews were very hard working. Tips: my sister had a table of bottled waters, bags of chips, and other snacks ready for the team when we arrived at the new house. The team appeared grateful for the sustenance. We also tipped each person individually, in cash.

    Impel Moving

    Impel Moving

    4.9
    (540 reviews)

    I hired Impel moving for packing and moving services. The team, Ron, Ryan, Alex, and Eldiyar were…read morecourteous and packed our belongings with great care. We're not fully unpacked, but we've only found one small item that broke, but it was nothing valuable. I agree with other reviews stating that the movers were slow--The total time after removing breaks (10.75 hours) was 30% more than the upper end of the original quote (6-8 hours). I appreciate that they were careful with our belongings and were genuinely working hard, but a little bit more realism with the quote would have been helpful. So why am I rating this three stars? The team took a nearly two hour long lunch break. I'm not against breaks for workers, but this was absurdly long. It pushed our move much later into the night. We weren't charged for this time, but I would have appreciated better communication about how the team takes breaks. I had to call the office to figure out was going on! The office told me that the crew would reach out to me directly with when they would be back. (They did not). I think it would also be useful for the office to let potential customers know how much time to factor in for breaks and that they won't be charged for them.

    I booked my move with Dave, he was super helpful, and explained all the move details in clear,…read moreconcise terms. No hidden fees or surcharges! The moving crew were respectful, friendly, courteous, with clear communication. They moved and treated my belongings with great care, and super efficient. If you're searching for qualified and reasonable movers, look no further than Impel Moving!

    Pure Moving

    Pure Moving

    4.9
    (266 reviews)

    PURE MOVING - PURE-LY AMAZING!!! After calling a few different movers and getting quotes, Pure…read moreMoving gave me the best up front price and included an "All in Guaranteed" cost. So I knew no matter how long the move took and with the long distances, I already knew how much the max cost would be up front with no surprises. And they also offer a discount based on the way you paid them. WINNING! And so, I didn't use Pure Moving just once, but three times this month. The first time, I had to move from Union City to a storage facility in Elk Grove and this past weekend we had two teams going, one from San Jose to Elk Grove and the other from the storage facility to our new home. Pure Moving was perfect in all ways possible. They were professional, prompt, efficient, and super friendly. They handled and wrapped items with care and made you feel at ease that everything was going to be safe and secure. They disassembled furniture as needed and reassembled it on site. One great detail, they laid down plastic protectors everywhere to keep things clean and tidy where they would be stepping. And cleaned up all the plastic wrap/coverings, cardboard and tape they used while packing and unpacking. They literally took care of all the heavy - and even the light - lifting! I just want to say thank you to Paul, Nick, Toha, Dan and Symon for taking care of our move and my Family. Moving is already stressful but they made it Pure-ly AWESOME!

    Fantastic experience with the team consisting of Zhenya, Victor , Sergio, Eldijat and Bekzod. Fast,…read moreclean, efficient, and great service and attention to our situation and needs. Team was on time as well, helping us stay on schedule. Thanks again!

    U-Pack Moving - movers - Updated July 2026

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