The whole team was incredibly helpful with my move! From booking to the day of my move, everyone was so accommodating. They answered all of my questions prior to move in day and were punctual on the day of. It was my first time using movers and I would definitely use them again! read more

They were very on time and got everything done within the time that they told us they would. However, a lot of our pieces did come broken (our dressers corner broken and the inner panel dividing drawers was broken and the standing desk had tech that ended up broken). I appreciated that the ease of having on track as they were communicative, timely, and more affordable than other companies, but it came at a cost. read more

I've used Ontrack for a number of moves for clients. Ontrack does a great job! The office staff is always helpful, responsive and friendly. Although we've had different movers each time, every single man has been polite, careful with our stuff and even willing to help with moving and rearranging things once we get to our destination. I will continue to use Ontrack whenever I need movers! read more

They did a wonderful job. It a while because we had so much to pack, but they were very nice and didn't rush. We left them a well deserved big tip. Thanks again guys. We will definitely be using them again. read more

I am a repeat customer, so I have some perspective on how Ontrack Moving used to be. This time around I have less stuff, there were no stairs to contend with, no storage unit, and the drive between locations was less than 3 miles. Yet the crew took a 20 minute break (more than any other Ontrack Moving crew,) and charged me $500 more than I've ever been charged. They argued with me about where items should go in the new place--it's like, yeah, apparently my stuff isn't nice enough to be inside the house--so I had to move many items back from the garage and storage shed myself. They also left a metric ton of plastic wrap around my things for me to dispose of myself. Sloppy and expensive. I honestly don't know if I'm going to use them again. read more

Overall friendly crew. But they didn't finish taking all things from my place (I had to spend several more hours and a few car trips last night, including even small things), there were items left on the wall and closet, a few things were damaged (chipped marble coffee table, broken box, cracked walking treadmill corner), did not install a floor protector runner at both places (until I asked), did not finishing unpacking (I had to ask them to put together an outdoor umbrella and other items). I had 2 great previous moves. To be candid - this one was a bit disappointing. The crew was nice and friendly though. read more

Of all the movers from whom we sought quotes this company was the best! It wasn't just price although they had the lowest bid. We literally were moving about 50 feet away. The individual on the phone started exploring how we could efficiently get our money's worth for the minimum charge. They were willing to take a truck to donate the unwanted furniture. Real gems! Oh, and apparently our neighbors have happily used them, too! read more

If you're planning on moving, I highly recommend booking with OnTrack Movers. They are very professional and provide an upfront quote, so you won't get hit with any surprise fees. The workers handle all of your furniture with care, and they'll even help place or arrange your furniture in your new home if you're not sure where things should go. A couple of helpful tips: * Pay cash if possible -- using a card comes with a 3% fee. * Stop by Home Depot and grab your own wrapping tape beforehand -- it can save you about $30-$60. I've used them twice, and I was very satisfied both times. Definitely worth booking if you want a smooth moving experience! read more

Ontrack Moving & Storage - Movers Near Me - Hayward, California

I rarely leave reviews, but when a company goes over the top, I do it! I called several moving companies, and they all went to long phone trees and I thought to myself, "if anything goes wrong I do not want to wait on hold this long," and then I called Ontrack and very quickly someone answered. She was helpful and got us setup for a walk-thru. I even called back a second time the next day to ask a question and it was the same lady (and same great customer service). When they came for the walk thru they were professional, making notes, and asked pertinent questions to help make the move go smooth. They saw us packing and offered to send packers if we didn't finish the day before our move, which I appreciated. On the day of the move, they texted on their way, they arrived right on time with 3 full trucks and a team of 8 movers. The team foreman Leo was superb! He took the entire team with us on the tour of what was going and what was staying and took the time to make sure the whole team understood. And then they started loading the trucks. They were extremely fast, in 4 hours they had loaded all 3 trucks completely. When we got to our destination, they unloaded them in even less time. All items coming in they wanted to ensure went to the correct rooms. They had good attitudes and seemed eager to make sure everything was where it belonged. They reassembled furniture and double checked locations of beds etc. Their priority was to make sure everything was where it needed to be. I liked that the crew was given breaks throughout the day (btw very short but enough for them to hydrate and snack), and it was clear (think: pleases and thank yous and smiling) that the foreman respected his crew and that they respected him. They all genuinely seemed to be enjoying their jobs. They were sure to cleanup and packaging material as they went. After the move was done the foreman did a full walk thru to make sure we were happy with everything. We had one box that accidentally didn't make it off the truck (since it looked like garbage bags, our fault) and we didn't realize it until after the crew had left. And this is how you know how amazing this company is... I called the after hours number, their rep Leo (a different Leo) called me back and insured me he would personally double check the trucks in the morning when the cleanup crew arrived), he then found the missing item and offered to deliver it back to us. We are so grateful for the care this company takes in moving families! We will definitely be using on track for our next move! read more

Ontrack Moving & Storage - Movers Near Me - Hayward, California

Leo's team was awesome and helped us move homes in Los Altos. Highly recommended service.

Jose and John provided excellent service! They were on time, great customer service and efficient. Pricing was reasonable, especially for the service provided. I would highly recommend this company! read more

Ontrack showed up on time and ready to work but just a few hours in I was informed that my items wouldn't fit and they needed another truck, increasing my costs by 30% - $2,000. At that point what could I do? I also saw them opening my dressers to throw items into a box. I was told by the estimator that clothing or blankets could stay in furniture but even a small cabinet with kids bathing suits was dumped into a box along with the drawer liners. All drawers from a dresser with socks, folded kids pants and shirts all tossed in a mess in a box. No wonder they needed another truck after making another 50 boxes. They unloaded with all the boxes stacked 5 high in the garage and Christmas decorations, the first boxes they loaded but the last to come off the truck, stacked in my new living room. They assembled beds but left TVs still boxed. It was a long day. I moved 3 hours away and think it may have been too much, too big, too far for them. For a small move, a studio or 1 bedroom, maybe. Tired of movers who under bid, creat more partially full boxes, tell you they'll hang clothes and set up TVs but don't, then charge so much more. read more

We needed help in moving a China cabinet. I asked AI to help us find a mover that can move a furniture that is heavy and fragile. Ontrack was the first on the list. And we're very happy we picked them. They arrived on time, got to work right away, and delivered the furniture with no issue. They were nice people, easy to talk to, cause they understand and speak English, which is hard to find nowadays. I highly recommend them. read more

Understaffed and designed to overcharge. The guys were nice, that's the only reason this isn't a one star. I had a very small move including: 52" flat screen 42" flat screen Standard 5 drawer dresser, approx 6ft 5 seater sofa (breaks down into 2 sections) Coffee Table Desk (very light) Standard rolling office chair California King sleep number bed 6 hours. Both buildings with elevators, both less than 15 feet walking from elevator to truck/truck to elevator. 6 hours. They allocated 2 men for the job, which based on the inventory I could find a way to understand. But this was almost the equivalent of a fully furnished 2 bedroom home. 6 hours and not providing any form of concession is absurd. And nice gentlemen, but this wasn't exactly white glove service. Half of the items they didn't even ask where I wanted them placed or oriented. And they tracked over my brand new rug multiple times no booties even though I was adamant about that before the move began. Used a slow, manual hand wrench to try and take a flat screen TV mount off. Maybe power tools would have been better/faster? Didn't have a door stopper... maybe a moving company has a few of those handy for jobs? 6 hours. Would not recommend, wish I could do this over. 6 hours. read more

We chose Ontrack after reading great reviews as to their navigation of the (sometimes harrowing) Oakland Hills. What I encountered was end-to-end excellence, from customer service to their excellent moving team. I knew our move would be a large one, so I booked a 26' truck and five-person crew. As the day of the move approached, I had lots of last-minute worries and questions and Sam, in Customer Service, answered every one and generally calmed my nerves, assuring me my move team would assist if we needed last-minute help. On the day of the move, the team arrived right on time. The foreman, Guillermo, assessed our situation and calmly confirmed my suspicious that we'd need two trucks (this my error, not OnTrack's). Before I could panic, he had contacted his team and we arranged that ours be a two day move. Guillermo's team wrapped our furniture and had the truck loaded swiftly. At the new house, we had a few of our family help direct traffic. I'd labelled every box with a color-coded room label and the team got everything to the proper room. On day two, Sammy -- part of the original crew -- acted as lead and we repeated the process. Here, a number of items still needed a bit of packing and his team had everything done in record time and -- bless them - marked the boxes for the proper room destinations without prompting. As I now unpack, I'm finding everything in excellent condition and couldn't be more grateful. We'd heard stories about moving nightmares and wanted to share a happy ending. Guillermo and Sammy were AMAZING and their crews were very hard working. Tips: my sister had a table of bottled waters, bags of chips, and other snacks ready for the team when we arrived at the new house. The team appeared grateful for the sustenance. We also tipped each person individually, in cash. read more

Despite being an hour and a half late the experience was smooth and the crew was professional. Took less time than I thought. I'd likely hire them again if I could ensure I got this same crew read more

The packing and move-out went fairly smoothly. Some bumpiness showed up at the move-in: - They'd packed a number of liquid cleaners in a box without labeling which direction was up: it arrived upside down and was the bottom box of a pile. It took some moving and excavating to figure out why something in it was leaking - Despite labeling many of the boxes I'd packed, and having papers strewn around the new place diagramming what went where, and a friend guiding them, many boxes ended up and a couple smaller pieces of furniture ended up in the wrong locations - My solid wood desk arrived with extra damage in the form of extra scratches and a chunk of wood being lost from near one of its four feet. If I were to do it again, I would try to have all the packing done the night before the move. I suspect these errors were a result of exhaustion; splitting the work between two days might have prevented these issues read more

Moving can be stressful. We found this company using Claude, based on finding a reputable company for a local SF move. the coordinator (carmina) was very easy to deal with including as related to the challenges of parking and such. in the end the movers arrived early (which was great given our time constraints) and were extremely efficient. the final bill was well within the original estimate. so we are happy campers! read more

Ontrack Moving made what could've been a stressful day completely smooth and worry-free. I was behind on packing and had so much left to do last minute, but the team of Tony, Cesar, Jonathan, and Andres absolutely saved the day. They arrived right on time and immediately got to work. Within minutes, they were unloading and organizing everything. They packed up my entire garage and all the random items with ease. We had a three-floor walk-up, multiple TVs, an L-shaped couch, a queen bed, and tons of bins and furniture, and they handled it all like pros. Everything was disassembled and reassembled perfectly. The team was hardworking, professional, and incredibly courteous the entire time. They communicated well, didn't complain once, and even kept the mood light with humor and teamwork, you can tell they're true hermanos who enjoy what they do. They even went above and beyond by helping move new furniture we purchased for our child to the upper floors and assembling our new king bed. The value was unmatched, and the whole move was finished before the day was over. Value was extremely worth it. If you have a big move, do yourself a favor and request this crew. They're simply the best four-man team I've ever had the pleasure of working with. read more

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This is the second time using Ontrack for my move. These guys are terrific!!! Professional, courteous, efficient, clean. Moving is very stressful and Ontrack helps take a big part of the stress away. Thank you! read more

They packed everything well. We had limited time due to my bad planning but they got everything done quickly and without any issues. read more

Ontrack moving is the best moving company you could ever use. I never leave reviews, but the service was too good not to. They showed up right on time and completed the move in less than half the time than I would have imagined it taking. They were very kind and courteous. Amazing company at with amazing employees that care about their customers and value their customers things. read more

Ontrack Moving & Storage - Ontrack moving employees moving items into our new home. - Movers Near Me - Hayward, California

2nd time I've used them good experience both times!! Friendly movers and office people.

We were moving the contents of a storage unit from one city to another. The contents had been arranged meticulously to allow easy access to more frequently used items, and to "bury" long-term storage items. Nelso and his crew of three arrived promptly on the morning of the move. They had the 10'x15' unit emptied within 90 minutes, and then they were off on the almost 4-hour drive to the new unit with just Nelso and one crew member. The hard part was going to be putting everything back in what would be a usable arrangement. I realized when they started unloading in 100°F heat that I wouldn't be able to direct them in sufficient detail in the time allotted. So I worked beside them to arrange things in the unit. They stayed, offering to help and after the truck was completely unloaded. They continued to pitch-in as I organized and rearranged items. But they had already finished the job we agreed to, and so I concluded our business. Everything arrived and without any apparent damage. They went above and beyond the letter of the agreement to help me get what I wanted. Job well done! read more

Ontrack Moving & Storage - Nelso, the hard-working crew chief. - Movers Near Me - Hayward, California

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I think that their communication is clear, polite, and that they are very accommodating. There are many moving companies within this price range, but the quality and friendliness that Ontrack provided put them higher on my list of considerations when I was comparing quotes. Overall, I think that they were a great value for what I received, they were incredibly efficient, and I would highly recommend them if you need local moving. Moved from the EastBay to the NorthBay with no issues. read more

On time, fast and cleanly done. Great service! On time, fast and cleanly done. Great service!On time, fast and cleanly done. Great service!

They were very professional and careful with our furniture. They wrapped it up to protect the furniture from any damage. I was worried it would be too heavy but they had the tools and knowledge to make it seem so easy. My sister hired them as well. Prices were fair. You can trust On trac moving with your moving needs. I highly recommend. read more

I usually don't do reviews but, let's start at the beginning, it's a long one but I want to make sure I give the business its due. I required moving services on short notice so I decided to go through Yelp's project feature. Ontrack Moving & Storage was the first the reach out so I decided to give them a call. Carmina was very helpful and accommodating to my request (the time between the initial contact and move was literally three days) and was able to schedule me for the time and date I wanted. Come the day of the move Johnathon and Andres were there at the first location right on the scheduled time. They packed and moved everything to the new location in about 4.5 hours. Now the new location was challenging due to it being down a narrow driveway and up a narrow flight of stairs, but they both remained very courteous and polite throughout and handled the whole process professionally. The end price was quite a bit higher than the initial quote but I did use their packing materials and boxes and compared to the time and effort doing it myself (not to mention finding people to help) it was a small price to pay. Hopefully I won't have to move for a long while but if I do, I would gladly use Ontrack again. read more

Sorry, excellent service from Leo and his crew. They were both fast and extremely careful. They took care not to damage anything in my new home that was recently renovated. They were also kind and happy. I would recommend on track moving. I was referred to Ontrack, and I am so happy I worked with them. read more

Domingo and his partner were great! On time and very efficient. Everything was packed carefully and they moved everything at our new place quickly. No damage and they worked extra hard move our fridge to its new location. Highly recommend! read more

It took five people five hours to move all of my things into the storage unit, and I was proud of us for being fast, young, jacked, and efficient. Carlos and Tony from OnTrack moved it all into my new place in an hour and a half. I had heavy antique furniture, delicate kitchenware, stairs, and a narrow front door entrance. Five stars. read more

My partner and I have hired the same moving company for our last 3 moves and they've always done an amazing job!! The teams at this company are really fast and efficient. With our recent move from SF to Dublin we were lucky enough to have Leonel's Team move all our things. In his team Carlos, Ricky and Azoel were pushing through and moved our things across 4 flight of stairs in our new place. SO I'm very very fortunate to have had a strong and quick team to do our heavy lifting. read more

Ontrack Moving was a little more expensive than other movers, however, well worth it. They showed up on time and ready to go. The movers were quick and efficient. They cleaned up after themselves and kept me informed of their progress. Note: There was an additional charge for packing material (packing tape, boxes, etc.) used to move loose items and to keep cabinet drawers in place. Therefore, the total was a little higher than the original quote. Overall, I had a great experience and would highly recommend them. read more

Good: Very good customer service and booking/confirmation process. Bad: 1. They charge for use of tape and the temporary use of boxes. This seems ticky-tacky and from my experience, others don't charge for this. For example, the movers put a small plastic patio table into a box for the 15-min drive. I was charged $7 for use of that box, and then they kept the box. 2. They aren't particularly efficient. My apartment needed to be accessed via elevator, and they movers took many trips up and down carrying smaller items. Other movers I've worked with in the past have large cardboard-sided crates on wheels that they use to move many smaller items in one elevator trip. We could've easily completed the move in less time. Overall Ontrack still got the job done but didn't wow, I've had better experiences with other moving companies in the area. read more

One word: awesome. Great communication all along the way. I interviewed 5 moving companies (courtesy of yelp), and I liked the way the handled the estimate, they met the best price I found, and were flexible for a last minute delivery date change with no charge. * Very reliable (with quotes, and the pickup guys were exactly on-time). * Professional and clean * Handled with great care all pieces * super nice Hats of the entire team for their support (Sam, others), and to the amazing movers Antonio and Juan for a job well done. read more

I used Ontrack Moving yet again for another move and had a great experience! Sam helped me out on the phone and he was always friendly, professional, and clear. My team for actually moving today was Hugo (who worked with me prior!), Marcos, Humberto, and Domingo. They worked their butts off and were SO efficient and professional with a complex move! They had to help pack and also work with me to leave certain things behind (I wasn't bringing everything in my move); AND they also had to pick up stuff I had in storage as well. It went off extremely smoothly and they were great checking in to make sure they put everything in the correct place when they moved boxes into my new home. I am very grateful for the team and Ontrack Moving for providing such a great experience! read more

We moved from Pacifica to Montara and had THE MOST AMAZING crew! Leonel, Sam, Rich, and Charles all made such a big move for us a breeze! They are Punctual, Strong, kind and efficient! Definitely would recommend!!! read more

They showed up on-time, set clear expectations, finished on-time, and were courteous throughout.

Cesar and his crew worked with us over two half days - the first day they arrived promptly and got right to work. It was absolutely amazing how quickly and also carefully they packed up all our belongings. The second day they again arrived promptly and quickly moved us from our rental into our forever home. They were so thorough, thoughtful, communicative. They worked to make sure every piece of furniture was where we wanted it, cleaned up the waste. And one of the biggest services they offer is to haul away and recycle furniture you no longer want, we paid to have them do this with a few pieces. It's a flat fee for a certain amount of weight. I really appreciated the whole team. This is our second time using OnTrack Moving and I have zero regrets. I highly recommend to anyone considering a move. And bonus - if you're able to, pay in cash, it will save you 3% read more

We used Ontrack Moving this weekend. We moved from Newark to Pacifica. They 2 guys arrived on time. They were both professional and friendly. They padded and wrapped the furniture, moved boxes with furniture dolly's and got the packing done quickly. They unloaded the truck quickly and were careful not to damage anything. Would recommend using them and will use them for our next move. Thank you guys. read more