Great communication, flexible with last minute changing conditions, professional, friendly, and hard-working, the entire Ontrack Team made the difficult task of moving as easy and smooth as it could have been. Carmina was wonderful in moving the process forward and Hugo, Jose and Jonathan were awesome in getting us out, over, and up on move day :) read more

We chose Ontrack after reading great reviews as to their navigation of the (sometimes harrowing) Oakland Hills. What I encountered was end-to-end excellence, from customer service to their excellent moving team. I knew our move would be a large one, so I booked a 26' truck and five-person crew. As the day of the move approached, I had lots of last-minute worries and questions and Sam, in Customer Service, answered every one and generally calmed my nerves, assuring me my move team would assist if we needed last-minute help. On the day of the move, the team arrived right on time. The foreman, Guillermo, assessed our situation and calmly confirmed my suspicious that we'd need two trucks (this my error, not OnTrack's). Before I could panic, he had contacted his team and we arranged that ours be a two day move. Guillermo's team wrapped our furniture and had the truck loaded swiftly. At the new house, we had a few of our family help direct traffic. I'd labelled every box with a color-coded room label and the team got everything to the proper room. On day two, Sammy -- part of the original crew -- acted as lead and we repeated the process. Here, a number of items still needed a bit of packing and his team had everything done in record time and -- bless them - marked the boxes for the proper room destinations without prompting. As I now unpack, I'm finding everything in excellent condition and couldn't be more grateful. We'd heard stories about moving nightmares and wanted to share a happy ending. Guillermo and Sammy were AMAZING and their crews were very hard working. Tips: my sister had a table of bottled waters, bags of chips, and other snacks ready for the team when we arrived at the new house. The team appeared grateful for the sustenance. We also tipped each person individually, in cash. read more

Understaffed and designed to overcharge. The guys were nice, that's the only reason this isn't a one star. I had a very small move including: 52" flat screen 42" flat screen Standard 5 drawer dresser, approx 6ft 5 seater sofa (breaks down into 2 sections) Coffee Table Desk (very light) Standard rolling office chair California King sleep number bed 6 hours. Both buildings with elevators, both less than 15 feet walking from elevator to truck/truck to elevator. 6 hours. They allocated 2 men for the job, which based on the inventory I could find a way to understand. But this was almost the equivalent of a fully furnished 2 bedroom home. 6 hours and not providing any form of concession is absurd. And nice gentlemen, but this wasn't exactly white glove service. Half of the items they didn't even ask where I wanted them placed or oriented. And they tracked over my brand new rug multiple times no booties even though I was adamant about that before the move began. Used a slow, manual hand wrench to try and take a flat screen TV mount off. Maybe power tools would have been better/faster? Didn't have a door stopper... maybe a moving company has a few of those handy for jobs? 6 hours. Would not recommend, wish I could do this over. 6 hours. read more

Of all the movers from whom we sought quotes this company was the best! It wasn't just price although they had the lowest bid. We literally were moving about 50 feet away. The individual on the phone started exploring how we could efficiently get our money's worth for the minimum charge. They were willing to take a truck to donate the unwanted furniture. Real gems! Oh, and apparently our neighbors have happily used them, too! read more

If you're planning on moving, I highly recommend booking with OnTrack Movers. They are very professional and provide an upfront quote, so you won't get hit with any surprise fees. The workers handle all of your furniture with care, and they'll even help place or arrange your furniture in your new home if you're not sure where things should go. A couple of helpful tips: * Pay cash if possible -- using a card comes with a 3% fee. * Stop by Home Depot and grab your own wrapping tape beforehand -- it can save you about $30-$60. I've used them twice, and I was very satisfied both times. Definitely worth booking if you want a smooth moving experience! read more

Ontrack Moving & Storage - Movers Near Me - Hayward, California

I rarely leave reviews, but when a company goes over the top, I do it! I called several moving companies, and they all went to long phone trees and I thought to myself, "if anything goes wrong I do not want to wait on hold this long," and then I called Ontrack and very quickly someone answered. She was helpful and got us setup for a walk-thru. I even called back a second time the next day to ask a question and it was the same lady (and same great customer service). When they came for the walk thru they were professional, making notes, and asked pertinent questions to help make the move go smooth. They saw us packing and offered to send packers if we didn't finish the day before our move, which I appreciated. On the day of the move, they texted on their way, they arrived right on time with 3 full trucks and a team of 8 movers. The team foreman Leo was superb! He took the entire team with us on the tour of what was going and what was staying and took the time to make sure the whole team understood. And then they started loading the trucks. They were extremely fast, in 4 hours they had loaded all 3 trucks completely. When we got to our destination, they unloaded them in even less time. All items coming in they wanted to ensure went to the correct rooms. They had good attitudes and seemed eager to make sure everything was where it belonged. They reassembled furniture and double checked locations of beds etc. Their priority was to make sure everything was where it needed to be. I liked that the crew was given breaks throughout the day (btw very short but enough for them to hydrate and snack), and it was clear (think: pleases and thank yous and smiling) that the foreman respected his crew and that they respected him. They all genuinely seemed to be enjoying their jobs. They were sure to cleanup and packaging material as they went. After the move was done the foreman did a full walk thru to make sure we were happy with everything. We had one box that accidentally didn't make it off the truck (since it looked like garbage bags, our fault) and we didn't realize it until after the crew had left. And this is how you know how amazing this company is... I called the after hours number, their rep Leo (a different Leo) called me back and insured me he would personally double check the trucks in the morning when the cleanup crew arrived), he then found the missing item and offered to deliver it back to us. We are so grateful for the care this company takes in moving families! We will definitely be using on track for our next move! read more

Ontrack Moving & Storage - Movers Near Me - Hayward, California

My partner and I have hired the same moving company for our last 3 moves and they've always done an amazing job!! The teams at this company are really fast and efficient. With our recent move from SF to Dublin we were lucky enough to have Leonel's Team move all our things. In his team Carlos, Ricky and Azoel were pushing through and moved our things across 4 flight of stairs in our new place. SO I'm very very fortunate to have had a strong and quick team to do our heavy lifting. read more

I usually don't do reviews but, let's start at the beginning, it's a long one but I want to make sure I give the business its due. I required moving services on short notice so I decided to go through Yelp's project feature. Ontrack Moving & Storage was the first the reach out so I decided to give them a call. Carmina was very helpful and accommodating to my request (the time between the initial contact and move was literally three days) and was able to schedule me for the time and date I wanted. Come the day of the move Johnathon and Andres were there at the first location right on the scheduled time. They packed and moved everything to the new location in about 4.5 hours. Now the new location was challenging due to it being down a narrow driveway and up a narrow flight of stairs, but they both remained very courteous and polite throughout and handled the whole process professionally. The end price was quite a bit higher than the initial quote but I did use their packing materials and boxes and compared to the time and effort doing it myself (not to mention finding people to help) it was a small price to pay. Hopefully I won't have to move for a long while but if I do, I would gladly use Ontrack again. read more

We moved from Pacifica to Montara and had THE MOST AMAZING crew! Leonel, Sam, Rich, and Charles all made such a big move for us a breeze! They are Punctual, Strong, kind and efficient! Definitely would recommend!!! read more

Ontrack showed up on time and ready to work but just a few hours in I was informed that my items wouldn't fit and they needed another truck, increasing my costs by 30% - $2,000. At that point what could I do? I also saw them opening my dressers to throw items into a box. I was told by the estimator that clothing or blankets could stay in furniture but even a small cabinet with kids bathing suits was dumped into a box along with the drawer liners. All drawers from a dresser with socks, folded kids pants and shirts all tossed in a mess in a box. No wonder they needed another truck after making another 50 boxes. They unloaded with all the boxes stacked 5 high in the garage and Christmas decorations, the first boxes they loaded but the last to come off the truck, stacked in my new living room. They assembled beds but left TVs still boxed. It was a long day. I moved 3 hours away and think it may have been too much, too big, too far for them. For a small move, a studio or 1 bedroom, maybe. Tired of movers who under bid, creat more partially full boxes, tell you they'll hang clothes and set up TVs but don't, then charge so much more. read more

I think that their communication is clear, polite, and that they are very accommodating. There are many moving companies within this price range, but the quality and friendliness that Ontrack provided put them higher on my list of considerations when I was comparing quotes. Overall, I think that they were a great value for what I received, they were incredibly efficient, and I would highly recommend them if you need local moving. Moved from the EastBay to the NorthBay with no issues. read more

Ontrack Moving made what could've been a stressful day completely smooth and worry-free. I was behind on packing and had so much left to do last minute, but the team of Tony, Cesar, Jonathan, and Andres absolutely saved the day. They arrived right on time and immediately got to work. Within minutes, they were unloading and organizing everything. They packed up my entire garage and all the random items with ease. We had a three-floor walk-up, multiple TVs, an L-shaped couch, a queen bed, and tons of bins and furniture, and they handled it all like pros. Everything was disassembled and reassembled perfectly. The team was hardworking, professional, and incredibly courteous the entire time. They communicated well, didn't complain once, and even kept the mood light with humor and teamwork, you can tell they're true hermanos who enjoy what they do. They even went above and beyond by helping move new furniture we purchased for our child to the upper floors and assembling our new king bed. The value was unmatched, and the whole move was finished before the day was over. Value was extremely worth it. If you have a big move, do yourself a favor and request this crew. They're simply the best four-man team I've ever had the pleasure of working with. read more

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Our friends recommended Ontrack Moving for our multi layer move and they did not disappoint. Leo is the "yes man." He said yes to literally everything I asked him to do and it was exactly what I needed to get through. Ontrack helped me pack up household items for a move to a rental and a move to storage. His team was pleasant to work with (most of them were named Carlos!) and they were prompt in arrival time. Ontrack was able to support my last minute needs in requesting more packers for the final move out of the house to storage. They sent Leo as the Foreman for all the jobs so I didn't have to explain our color coding process or any other details over and over again. Huge bonus is Ontrack can store our unused items at this time in their warehouse so not only did I save time and money searching for quotes, I save money because the movers don't have to unwrap all the items and take their blankets. Don't question it, hire these people. read more

We used Ontrack Moving this weekend. We moved from Newark to Pacifica. They 2 guys arrived on time. They were both professional and friendly. They padded and wrapped the furniture, moved boxes with furniture dolly's and got the packing done quickly. They unloaded the truck quickly and were careful not to damage anything. Would recommend using them and will use them for our next move. Thank you guys. read more

I highly recommend this moving company! The moving crew was super nice and professional. The move went so smoothly. If I need to move again, I'm calling them. read more

Ontrack handled a small but complicated office move for us in downtown Oakland. They were responsive, did an efficient walk through, and sent a reasonable quote that did not feel inflated or underestimating the work. It was the right value. We had some details not come together until days before the move and Ontrack remained flexible and accessible. Thank you to Pablo, Alexia, and Carmina. The move team were fantastic!!! It exhausted us to see the pace they kept at for the entire move. They were thorough, efficient, safe, professional, and friendly! A big, big thank you yo Leonel, Marcos, Victor, Gerson, and Anton who all did a great job on our 3/13 move. I would recommend Ontrack to any commercial office needing to do a move. read more

Ontrack Moving was a little more expensive than other movers, however, well worth it. They showed up on time and ready to go. The movers were quick and efficient. They cleaned up after themselves and kept me informed of their progress. Note: There was an additional charge for packing material (packing tape, boxes, etc.) used to move loose items and to keep cabinet drawers in place. Therefore, the total was a little higher than the original quote. Overall, I had a great experience and would highly recommend them. read more

Good: Very good customer service and booking/confirmation process. Bad: 1. They charge for use of tape and the temporary use of boxes. This seems ticky-tacky and from my experience, others don't charge for this. For example, the movers put a small plastic patio table into a box for the 15-min drive. I was charged $7 for use of that box, and then they kept the box. 2. They aren't particularly efficient. My apartment needed to be accessed via elevator, and they movers took many trips up and down carrying smaller items. Other movers I've worked with in the past have large cardboard-sided crates on wheels that they use to move many smaller items in one elevator trip. We could've easily completed the move in less time. Overall Ontrack still got the job done but didn't wow, I've had better experiences with other moving companies in the area. read more

I used Ontrack Moving yet again for another move and had a great experience! Sam helped me out on the phone and he was always friendly, professional, and clear. My team for actually moving today was Hugo (who worked with me prior!), Marcos, Humberto, and Domingo. They worked their butts off and were SO efficient and professional with a complex move! They had to help pack and also work with me to leave certain things behind (I wasn't bringing everything in my move); AND they also had to pick up stuff I had in storage as well. It went off extremely smoothly and they were great checking in to make sure they put everything in the correct place when they moved boxes into my new home. I am very grateful for the team and Ontrack Moving for providing such a great experience! read more

Fast clean professional moving is so much work and they made it feel so easy didn't worry about anything.

Cesar and his crew worked with us over two half days - the first day they arrived promptly and got right to work. It was absolutely amazing how quickly and also carefully they packed up all our belongings. The second day they again arrived promptly and quickly moved us from our rental into our forever home. They were so thorough, thoughtful, communicative. They worked to make sure every piece of furniture was where we wanted it, cleaned up the waste. And one of the biggest services they offer is to haul away and recycle furniture you no longer want, we paid to have them do this with a few pieces. It's a flat fee for a certain amount of weight. I really appreciated the whole team. This is our second time using OnTrack Moving and I have zero regrets. I highly recommend to anyone considering a move. And bonus - if you're able to, pay in cash, it will save you 3% read more

Worth it. I have done last 3 of my moves myself. This time I decided to go with ontrack moving. They literally copy pasted my entire apartment to the new location within 5hrs with efficiency and speed - this also included securing & assembling furniture. No complaints, everything was perfect! Details: 1 Truck. 2movers. Arrived early morning, everything was done before lunch time! read more

This is Walt from Walt's Adventures and today I present to you Ontrack Moving and Storage. Everyone who is in need of movers have the same desires. They want dependable movers who will move treasures from one place to another in a timely manner with the upmost care and consideration for a decent price. I have just described my experience with Ontrack Moving and Storage. Jesus and Juan arrived 15 minutes earlier than the appointed time, were professional, and never allowed the near rainy conditions to hinder their dedication or focus. If I ever am in need of moving services again, I know who to depend upon to keep my move, one might say, on track... pun intended. read more

One word: awesome. Great communication all along the way. I interviewed 5 moving companies (courtesy of yelp), and I liked the way the handled the estimate, they met the best price I found, and were flexible for a last minute delivery date change with no charge. * Very reliable (with quotes, and the pickup guys were exactly on-time). * Professional and clean * Handled with great care all pieces * super nice Hats of the entire team for their support (Sam, others), and to the amazing movers Antonio and Juan for a job well done. read more

We received good packing services. James with the AZ location was very helpful and made sure to take care of us. We appreciate their services to help us move from AZ to CA. read more

I had a great experience with Ontrack Moving. I was anxious about my move, due to recovering from a surgery and not being able to do any heavy lifting. Their customer service is very knowledgeable and friendly plus were reassuring about my concerns for a successful move. I paid extra to have my team, Antonio P., Samuel, and Domingo Gerson (sorry, I didn't get the 4th person's name) do most of my packing. They did an excellent job. They arrived on time and they were very organized. I felt I was in good hands. In my case, I was less concerned with cost and more concerned with quality and extra assistance. Ontrack Moving was the right choice. Only one negative to report and this was just an accident. My advice to anyone moving with fish sauce - don't do it! Buy some new sauce after you move! Nothing worse than opening that one box and realizing the bottle broke :( read more

Great customer service and booking process. But the actual packing and move day left me less than wowed. Boxes were terribly mislabeled or not labeled at all. Boxes were left in the wrong places. I used to be military and have moved many times with full service; this has easily been the worst unpacking experience.....Still trying to find essentials weeks later as we have literally no idea what box they were put in. Things were poorly packed all around - chosen box sizes and level of padding makes no sense, Books packed open side down and bent, the list goes on. I'm getting pretty tired of finding items from my downstairs living room in a mystery "upstairs room 3" box. And we had a baby gate that had hardware pieces left in 4 different places (including the old house). I know reviews are decent, so maybe I just got a bad crew. But I will not be using them again. Pricing seems average for the area, but we've had a better experience with others at the same price point. read more

My original move quote was at or under 8 hours and under $2000.00 Over the past 10 days I have heard it all from the owner - $4000.00 for the first moving day, " I will give you a discount", "I will take care of you:)", " I would not charge you a penny", " remove your review or it is $8000.00". In the mean time truck with my belongings is in Hayward for 10 days. They will put you in a choke hold - you either pay what they ask or your belongings will be sold on the auction. This is surreal. 10 years ago or so, I used this company as well. Box with cute Christmas decorations was missing. I called and they found the box. I called a couple of times, it was never returned. Small thing, but left an bad after taste. Later i was told "it fell through the cracks". It was a big box. Never I could imagine such a nightmare! read more

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Sam S, Arturo and Darillo were complete professionals. They took great care of all of our belongings and were able to move even the most unwieldy items with ease. They worked efficiently and with effort the entire time and didn't waste a second. Very happy with my experience with Ontrack and would recommend them to anyone looking to move to a new place. The quotes were slightly higher than others I've seen but the VALUE they provided was well worth it! Truly 5 star service! read more

Be prepared to pay a lot for every item. They will nickel and dime you for everything.

On time and on the money as promised. Very efficient, no time wasted and carefully packing.

From the gate (when I started my moving project on Yelp to the moment the movers left my storage unit) Ontrack was awesome!! The Ontrack movers showed up on time after sending a preemptive text alerting me to their arrival, they worked three hours straight with only one 10 minute break to load the truck, arrived at my storage unit in a timely manner, and proceeded to wait patiently while I reworked my new storage space with the facility's front office. Once we had the okay to move in, movers proceeded to quickly unload the truck into my new unit. If you're like me and have moved multiple times in a short period of time, you've gotten to know various moving companies and how they operate. I would absolutely hire Ontrack again. They are prompt, diligent, responsible, and very friendly. Thank you, Ontrack!! read more

Very professional and upfront pricing. Sent alerts and reminders and invoicing was clear. Will definitely recommend and use again.

I used Ontrack Moving for my move from California to Colorado. We did a lot of research and identified six moving companies. Throughout the process of meeting each company, Ontrack was the most prepared during their on-site visit, took meticulous notes, and guided us throughout the process. We knew that Ontrack was the company for us -- they made us feel comfortable and at ease during the entire process. The moving team (Jonathan, Humberto, Angel, Richard, and Andre in California, with Jonathan and Carlo in Colorado) was incredible. They took care of everything, and we just stayed out of the way. All of our furniture was well wrapped, and everything made it as if it had never been moved. If we ever move again, we will be picking Ontrack Moving again in a heartbeat. We couldn't recommend them enough! read more

Excellent cleaning done. Excellent customer service. The company arrived on time and asked to more that was asked for. I've saved the number and would ask for them. read more

I scheduled my move, with packing service included. I was told to provide my own packing materials to avoid extra costs. The three guys that showed up were on time and polite. However, they acted like it was really big deal they had to pack and commented to each other in Spanish how much money they were about to make off me. They definitely did not think I could understand them. They didn't touch the 3 rolls of tape I had bought, and they did not fill boxes very much before closing it and getting another box. Honestly, I could have used at least 5 less boxes than they did just on being able to fill them more than half way up. The whole deal took 6.5 hours including drive time. I was told I would be charged an 3% fee if I paid with a card. So I brought cash. I wanted to split the payment and pay the 3% on a total of $300 and pay the rest cash. However, they charged the total $$$$ +3% amount in my card. The guy kinda just looked at me and stared for a really long time. Like he was waiting for me to was it was ok. But it wasn't and I was really upset. At this point I just wanted them gone and they didn't seem to have a solution. I still tipped the 20% in cash as planned. But I will not be using them again. Due to my job I move quite often, compared to other moving companies they are MID. read more

Jose Giovani at Ontrack is the reason why I've used Ontrack for three moves. He is excellent and very professional. He provides me with a lot of helpful tips to prepare for the moves and his estimates are always spot on. If you use Ontrack be sure to request Jose. read more

Please continue reading if moving from San Francisco, you may want to reconsider using a different movers, or clearing things beforehand explicitly with the company. Amazing service. The movers were right on time and were extremely helpful and efficient, and were very polite. They were also able to accomodate a last minute request, so very grateful for that. If you need movers who are on time, efficient and very helpful look no further. They were not the cheapest quote we got, and the reviews here do justice for the service and the price point. I would however leave some feedback. When booking the movers, we clearly mentioned there would be street parking since it was SF we were moving out from and my old apartment only had street parking. And almost a month after the service, I am now being asked to pay for a parking citation the movers received. I feel this shouldn't be the client's responsibility and the customer shouldn't be charged for it, if there were parking available in SF for a moving truck, I would have gladly helped them park there, but the only option is street parking unfortunately near my old apartment. But then again, I guess no other way around it. Just leaves a bad taste from an otherwise amazing experience. Please consider updating your website/FAQs that the customer would be responsible for any parking citations. read more

I am so impressed with Ontrack Moving and Storage ! My parents were doing a big move (first one in 40 years) and hadn't planned to use movers initially. They had already done a lot of work, but we wanted to support them with professional help. The entire team was fantastic. They were able to get on site to help move within 24 hours of me reaching out. Eduardo, victor, and Federico in particular were exceptional. They went above and beyond in their clear communication, making sure the right things were being packed and taken to the new home. They were efficient and kind, and we couldn't believe how much they were able to accomplish in one day. Would recommend them for any move! read more

These guys made my life much easier thanks to their impeccable and flawless service. They even fixed one of my (prior to move) broken dressers! And on top of that it wasn't even the highest quote. Seriously you can't go wrong with them. I hope I don't need to move again soon but if I do, they'll be my choice once again. Jorge Gonzales and Antonio Barrientos. Thank you! read more