From beginning to end, we were pleased. Moved from CA to OK. Communication was flawless. Process was easy. Everything arrived in good condition. Would highly recommend UPack!!!!! read more

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DO NOT USE THIS COMPANY!! They first promis delivery of our two trailers on Wednesday, we hired a crew to unload. ABF refused to deliver them. we then had to pay the crew to come out again when ABF promised delivery on Friday. again, no show. It is now two hours after the time we were promised for the second trailer that they failed to deliver the first time. Our unloading company has been here sitting and just charging us by the hour. read more

Excellent service, excellent price, excellent value. Everything was smooth and so happy they were here for our move at both ends! Thank you! read more

Used their Trailer product to move from Boston, Massachusetts to Raleigh, North Carolina. The drivers were experts in their craft, able to park the trailer with impressive accuracy. We stacked heavy stuff near the bottom/back and lighter stuff near the front/top. All of our items made it to the destination without damage. Tying things down tightly was key to keeping our stuff safe. We tied trucker's hitch knots lengthwise across every row of boxes/furniture, top to bottom, and wrapped our furniture in moving pads. We probably tied 30 knots in all, and used a lot of rope! Once the boxes were secure, we tied our flatscreen TV, iMac, and artwork face-up to the tops of the top boxes using more trucker's hitches and cardboard to protect screens. We knew the underlying boxes wouldn't be shifting around, and nothing could fall on top of them up there. To protect from dust or any potential leaks, we also rolled a tarp across the back, over the top, and down the front of our stuff (unrolling it as we went). read more

UPack informed us one week before our cross country move that they had overbooked and will not have any trucks available for our move or any reasonable date thereafter. No compensation, no options, just left in the lurch by a company utterly unable to handle their own logistics. There is no review or star rating low enough that I can leave this company. AVOID. read more

This was a very cost conscious way to move. We moved out of state, and had a great cube drop off and pick up experience in CA and a great drop off and pick up experience in Texas. Our goods were delayed a few days due to factors outside of U-Packs control (driver shortage, road delays, the fact that tons of people are moving out of CA but not back in - which delays the cubes) ... but they made it right with EXCEPTIONAL CUSTOMER SERVICE, and even refunding some of my cost to make up for the delay. Would use them again for sure. Shout out to Joe C, in their customer service dept - who should win an award for how responsive, kind and patient he was with me in a situation that could have been very stressful for me - he really knocked it out of the park. read more

Simply the best and most cost-effective and easy also have movers available to load for you... Highly recommend read more

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U-Pack was prompt and kept me in the loop with what was going on with my move. They dropped off the cubes in the day I requested. The pickup of the loaded cubes was set for 3 days after drop-off. I finished loading early and called for pickup and they picked them up a day earlier than scheduled. They told me 8-10 business days to deliver my cubes (California to Florida). They got them there in 7. They contacted me for delivery and I could set it on my schedule. Pick-up of the now empty cubes was also prompt. This is the 2nd time I have used U-Pack and am very happy with the service. read more

Showed up on time to drop our trailer for packing! I was very nervous because UHAUL had basically bailed on us (for a car tow trailer) and I was wondering if we were going to be SOL... They have a texting system for staying in contact with us, which was nice. Dropping off the trailer for unpacking did get delayed a day but it was not a big deal to us, we knew they were super busy. I do have to take one star off for them price-gouging us. I thought that was illegal because of the pandemic, but because I had priced them out early on it was totally transparent that they DOUBLED the price on us. Not cool, but I mean what could we do but pay up the extra 3k+? We HAD to move. Maybe that deserves more stars off, but the service itself was fine. read more

I was a bit anxious about using U-Pack Relocube. The service seemed too fantastic and I was afraid some detail would go wrong. Everything turned out perfectly and the shipping went faster than estimated. The customer representatives on the phone were always helpful when I was unsure about something by automated email. I didn't need to make most of those calls as everything went as expected as communicated by the emails. The best feature of Relocube is the timing flexibility. You get the Relocubes for several days so you have time to pack it. The other best is handing it off for transport. Relocube is a great alternative to renting a truck, which puts you on a tight clock that also requires driving. One tip is do as much research as a possible about placement of the pods including permitting as required by the local government. You do not want to be surprised at the time of pod delivery. Also know about flexible options that are not well advertised: in addition to pod at source and pod to destination, the pod can be packed and unpacked at their depot on either end of the itinerary. This is useful if one of source or destination cannot accommodate a pod. The main options on their web site are door to door and depot to depot. Call them if you need different. read more

U-Pak moved my business from Minneapolis to Naples Florida August 2020. They must have ran over every pothole along the way. This truck trailer was professionally packed prior to the moved. When it arrived, so much was broken and thrown around the container. I was so pissed! In addition, I filled three PODS (different company) for my household items at the same time. It was a great success! I will never use U-Pak again! Bill Brown BB Organ read more

Before booking YOU MUST BE 100% certain to confirm the delivery address of your container is within 60 miles of their facility... or they WILL NOT DELIVER!! I booked a container, only to find once packed they now will NOT deliver it to my new house! So they charged me to drop the container, and just move it 30 miles. Since my new address is beyond their 60mmile radius, I now have to somehow find a mover to go unload the container, and deliver all my possessions. So I paid UPack for literally nothing but to ensure to make my move so much more miserable and much, much more expensive. Check BEFORE booking so you're not in a world of hurt and stuck with a horribly disastrous experience. read more

Update: I was contacted by several customer service reps due to my reviews who were very nice and professional, in comparison to the majority of the employees I spoke to on the phone. So thank you to those who reached out, I do appreciate it. Unfortunately they were unable to compensate me more than a couple hundred dollars as they said they are "not contractually obligated" to reimburse/refund due to delays in changing the destination address. Unfortunately, the delay was because their employee incorrectly entered my final destination address, which triggered the pod being sent to the wrong location. What they advertise as a "next day drop off" should really be advertised as "closer to a week, and 3 hours of phone calls/getting bitched at" later. So, hire at your own risk, and hope you get someone on the phone who is nice, and can type. For those still looking to book this company, I ended up paying 2k to move 1 bedroom worth of furniture. To some people, this may not be a lot of money... unfortunately for me, in Covid, it is 2 full paychecks. I would still definitely not recommend this company based on how much money I lost in wages and hiring movers for a pod that never would show up when I was told it would. I might recommend it to somebody that I secretly hated, or an ex. read more

Today our ABF U-pack shipping containers arrived from California. It took about 10 business days to go the 2,700 miles (Northern Cal to Central Florida). Cost for four containers was $8,500. It took about 3 days to load these by myself. It took me 3.5 hours to unload all four. Overall we just had a few items with minor damage. Keep in mind these containers endure a lot of punishment on the journey across the US. Pack it tight and you won't have any problems. Also we eliminated as many glass items as possible. What was glass (like table tops &TVs) was triple wrapped using cardboard, plastic wrap, bubble wrap and moving blankets. We ordered two dozen blankets from Amazon....they are very handy. That's all I got...also, the drivers I dealt with were all great and will stack you containers in your driveway how you want them.. I would definitely recommend this company. read more

U-Pack Moving - Packing the cube tight ensures things don't get broken. - Movers Near Me - Oakland, California

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Here goes...situation was a cross-country move from San Francisco to Philadelphia. Did a whole bunch of research (including on Yelp) to find a container company and ended up choosing UPack. First time using a self-pack container to move. Overall my experience was good but not great. Biggest hiccup was their notification of when the container would be delivered. It was delivered 5 days *after* the date promised. In addition, on the day the trailer was dropped off I was given multiple incorrect time windows before I asked to speak with a supervisor to get 100% confirmation that it would be dropped off that day (which it was). Now for a couple of notes/tips on the process: 1. You are paying by the linear foot in a 28' container so the more you can pack in tightly and the less space you use, the cheaper it will be. If you need, you can fill the entire container. However, if you don't use all the space there are two large plywood boards with interlocking poles and locking handles that serve as a bulkhead wall. You also can put your own locks on the handles though pay close attention to the size of the hole as well as the shackle length and circumference. Why the bulkhead wall and the lock? Because ABF (Upack's owner and a major logistics company) will fill up the remaining space in the container with other cargo. 2. You will need to pack your things yourself or hire movers to do the packing for you. What I did was to pack, label, and note in a spreadsheet all of my boxed items. I then hired a local moving company in San Francisco to do the following: a) Take apart my bed and pack it; b) Wrap furniture and other bulky items with blankets and shrink wrap; c) Perhaps most important...Use their skill and knowledge to best pack my items super securely with tie-downs, etc. so that they would be secure during the journey as well as take up the least amount of possible space. I hired a local moving company as well at my destination simply to offload everything from the container. 3. Note that the container sits on a flatbed trailer (NOT on the ground). However, there is a very sturdy ramp inside the container. I note the container as well as the size (28 feet long) because you want to ensure you have space to park it at the origin and destination. Friendly reminder, you may need to get no parking permits in your city/town to ensure there are no vehicles blocking the space where the trailer will be parked. 4. Upack does provide you with a fairly decent "tracking" website so that you can at least see where your container is during its journey. However, I also included an Apple Tag in the container and that worked great for tracking my goods. 5. On the destination end, the container is delivered to the local ABF station and then they call you to schedule the last mile delivery to your home/business. One note, and every station is different, but Carol in the Chester, PA office was FANTASTIC and super helpful when I called to find out about the delays and other matters. She followed up on her promises and gave me the belief that she was doing all she could to get me my container. Even after the container was unloaded (on a Friday) I spoke with her about getting it picked up before the weekend as they don't do weekend pickups. She made no promises but sure enough a driver swung by at 7:30 pm to get the trailer so that I and my neighbors don't have to stare at it for another 72 hours. 6. Given the transit delays, I spoke with an ABF Corporate customer service rep about getting a discount off my final charge. Without my having to jump through any hoops and with no fuss she was able to adjust my bill to compensate me for the delays. In sum, not perfect, but it worked out well for me and it was waaaay cheaper than a traditional moving company (who quoted me $23k for my move). read more

A bit disappointed in this company. Moved from CO to MA and nothing was dropped off or picked up within the estimated timeframes given which was frustrating. We packed it very carefully and methodically and to the ceiling as instructed. It arrived well ahead of schedule and we realized the reason was likely due to the truck driver absolutely flying because all of our stuff had collectively shifted and many items ended up broken even within padded containers despite tying everything down. When I emailed them about it I received no response back. I didn't expect any money back because of the agreement I signed, but some type of response would have been courteous. Two stars for arriving ahead of schedule... Overall, I don't recommend. read more

Everything happened as they said it would in initial quote, very easy to use system, would definitely recommend. There were no last-minute surprise fees/charges - price I paid matched my quote exactly. Items arrived exactly when they said they would arrive. Really liked the online tracking so you knew where your ReloCubes were. Tip #1? I found the cubes to be significantly larger than expected, there is a lot of space! Are you a professional mover? If not, may want to hire a helping hand. Once you meticulously stack your boxes, etc. just remember your items will be bouncing around on the back of a truck, might be good to have some expert help with stacking it all - the cubes are taller than you think. I read here on yelp someone else gave a similar tip and it did help me when packing - remember, your items will shift during transport. But I have to say, after watching the drivers load and unload, they were extremely cautious with the cubes. But once on the road, items will naturally move around. Upon arrival, slowly open the door in case items have shifted toward the door, don't want anything falling on you! Tip #2: Don't forget your padlock! You will need to provide your own padlock for each cube. Upack's site gave a diagram of the size padlock that works (standard padlock), and I was able to order one in advance online. Tip #3: Have a plan for where you will have your cubes parked while you load them - closer to your move-out/move-in location would be ideal. Surprisingly, despite their large size and the amount of weight that goes in them, they left very minimal marks in my grassy front yard. Make sure they are in a space you can leave them overnight (especially if you are in an HOA or area with parking restrictions). All around, drivers and staff were courteous and friendly - you'll need to call in once on both sides (pickup and delivery) to arrange a timeslot for pickup/delivery and that can vary - my pickup side was a 4-hour timeslot; my delivery side was a 12-hour timeslot. All around, a great experience, would definitely use again and recommend. read more

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Use any other company. we made the mistake of using u-pack for our move across the country. When we received notice our truck had arrived at our destination state - we called to confirm U-pack would be able to meet their "guaranteed delivery date" to the new house. the representative on the phone literally laughed us and said the dates we had been promised had been full for weeks land there was no way we were getting our stuff any time soon. we sat in our new home for a week without our stuff and lost the movers we had scheduled a week in advance. u-pack was wholly unprofessional, rude, and expensive. like I said- use anyone else. read more

Note that I rented about half a 28 foot trailer for my move. U-Pack Moving is the best for someone who doesn't want to hire a mover to do everything (expensive) but also doesn't want to deal with driving a rental truck in traffic (oh no!). The service was great in all respects. You're really dealing with trucking companies and these people were to a person very thoughtful, friendly and helpful. The drivers are real pros of course, mine skillfully placed the trailer in our rather tight driveway with care. The driver also advised me about the packing. The packing was quite a bit of work as I did it myself. One piece of advice, get a bunch of ratchet tie downs (10 or more) from a hardware store and use them liberally to secure furniture, ropes don't work nearly as well. Also be aware that the trailer bed is quite high, they provide a heavy duty ramp which is wide and also has very good traction. Since these are true truckers, they appear to provide service to many places that other companies (such as POD) don't touch. I sent the furniture to my niece's house in the country side outside a small town in southern Oregon, where no other company would serve. Also they were very flexible with the length of time the trailer was placed for packing and unpacking (about 3 or 4 days on both ends for us). In conclusion, save lots of money, take your time packing your goods, and leave the driving up to the professionals. A great experience with a company that really has a "can-do" attitude. read more

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Really enjoyed my experience with my move from the mainland to Hawaii. Super responsive and the best value!

I was supposed to have a Upack delivered to my house this morning, and it never showed up. Called in, and asked what's going on and was told "we forgot about you" by the delivery driver who sounded like he just woke up. After waiting another 3 hours, I called again, wondering what was going on, and I asked for a supervisor, was denied it, and then swore and said "Just get my F****** box here, and was hung up on and my delivery canceled. This was disgusting, and I went with their competetor, Zippy Shell. read more

Move went exactly as planned. Everything set up on line, drop off containers, pick up, move and drop at new location. All went seamlessly. No hassles and no problems... read more

Super bad customer service and customer support. They don't follow up with you when you have a problem and don't care about you. Had a very bad experience and had to do there work for them and make so many phone calls to get my pods after 14days read more

I was planning to move my business from California to Washington and found U-Pack. Prices are crazy these days, but U-Pack provided the most affordable rate out of the moving services I looked into. I filled 17 feet in a 28 foot trailer, and my inventory arrived in good condition. Customer service was easy to work with! I called to ask a lot of questions along with scheduling the delivery, and everyone I talked to was pleasant and helpful. read more

Customer service was rude and unprofessional when quoting me the cost. I made up my mind not to go with them because of what the representative stated and his attitude. Running down another company was not ok. Quoted me a little over 5 thousand for a trailer then told me it can't be stored and I have 3 days to unload and my things and if I didn't know the exact dates of then my house closes, then I could go with 7 smaller containers that cost 3x more and they couldn't say if they would even have them. Very rude people read more

I searched a lot of companies that used the container method to ship. They were great, reliable, nice people...items arrived without incident...I would highly recommend them! read more

I booked U-Pack for a long-distance move after they offered the best price out of a few major shipping companies. Everything went smoothly until I called about a week before container delivery to move the delivery from morning to afternoon as I wouldn't be home in the morning, and they confirmed the new time over the phone. On the day of delivery, I came home by noon to find that U-Pack had either disregarded my request or had not recorded it, and had come in the morning while I wasn't home. They left a note saying they were unable to deliver my container because the power lines on my street were too low. There had been no mention of specific requirements of the street's power lines before this, and mine were not that much lower than average. When I called to find a solution, representatives would not work with me at all or even connect me with the dispatcher for the area. They told me I could either cancel the shipment entirely or bring everything myself to their facility ten miles away, which of course I was not equipped to do. So I was left without any transportation for my possessions, two days before my lease ended. I decided to go door-to-door to my neighbors and eventually found one who would let me pay to rent their driveway for the container. The entire process took hours on the phone with U-Pack and knocking on doors in the August sun, all while panicking that I would lose all of my furniture and possessions in the move. After I found a willing neighbor, rescheduled my movers, and waited for the container to arrive, I saw that they could have parked the large flatbed truck a block from my house and simply transported the container to my house on their forklift, which was MUCH shorter than my street's power lines and could have easily maneuvered down my driveway. They simply had refused to do so, creating the risk that everything I owned would have to be left on the street. Please don't gamble with your prized possessions like I did by choosing U-Pack. read more

Great experience all the way using U-Pack on our move from California to Bonney Lake WA. Used two relo cubes, on our packing day we called asking for early morning cube delivery and they arrived within 30 minutes of our call(!). On the unpacking day, the main road into our town was closed due a wildfire that sprung up overnight. The only way to our new house was via winding steep backroads which I was almost sure the truck would not navigate. But the truck showed up right on time; we had a few other deliveries/contractors scheduled that same day, and they all were no-shows due to the road closure EXCEPT for U-Pack. Our stuff arrived in excellent condition also... Our move has been stressful for a lot of small reasons adding up. U-Pack has been one item that worked flawlessly for us. read more

STAY AWAY! I entrusted over $4000 of belongings to be be transported in one of their relocubes. The claims department only wants to offer $13 at first and then raises it $500 because they're being "reasonable". Forget trying to get an actual refund because they will throw you around back and forth on who to contact My items weren't delivered, they were destroyed. In transit one of the delivery men dropped my container with a forklift, it even popped open from the impact. Nobody is held accountable and you'll be offered pennies for whatever you own. Thanks for ruining the start to my new life, U-pack. read more

I DID read the reviews. And this is not my first time considering U-Pack for a long distance move. Back then they were way too expensive to even consider compared to uHaul. And I've used uHaul twice now with mostly positive results - but this time they could not meet my time requirement. Others were just way too overpriced. In my case I had to do a rather quick move due to move in requirements; so I got the U-Pack so that I could have the bulky items delivered to me while I drove the important smaller crates and boxes up. I'll save you the lengthy bit. Ultimately here was my takeaway from my U-Pack experience: - That they offer guaranteed day delivery for only $170 (in my situation) was a HUGE plus. No other carrier comes close to this. People complaining about not getting their deliveries on time had to have either declined this or didn't ask about it. Don't cheap out on your delivery. - uPack does not charge you anything until after it's on the way. No deposits, nothing. They'll collect a card but it doesn't get charged until (basically) you're good. - The rep assisting me with figuring out the right order did a great job optimizing the cost and time to exactly what I needed. There were zero issues getting my box loaded, delivered and picked up exactly when they said things would happen. - uHaul's box is wood and items tend to shift around a fair bit. With the completely metal U-Pack, the way it was when it got picked up at the origin is exactly how things were at the destination. The door also closes more solidly than uHaul's. - The most expensive thing in here was a $2500 OLED in a TV box. It's what I was most worried about because they are notoriously fragile. It arrived in perfect condition. The only negatives: - A foot piece to my sectional had a small gash. I don't think this happened during shipping, I think the movers that loaded it didn't notice this when loading it. - U-Pack claims that one ReloCube can fit a 1-bedroom apartment. This is not true. It can maybe fit 1 bedroom, but if you're rocking a king bed and fairly large couch, there's simply no way you're filling it with all of the contents of a 1-bedroom apartment. Get 1 PER ROOM if you're not sure. Especially if you're moving appliances ( I was not). - ReloCubes recommend a lock with a 2" neck (I say it's not required). These aren't common locks. I was fortunate to find one at the local AutoZone. Overall I was very pleased with the service I got and the delivery guys on both ends were polite and awesome. read more

I used u-pack for a move and overall it went very well. The communication was less than perfect but they tries and the drivers seemed to care. I would use them again for sure. The price was reasonable and when you call they actually have people that answer. The container tracking is a little off, They should clarify the shipping test updates are only estimated. I hired a few guys to unload a pod that arrived 4 hours later than expected. Good thing I had other work for them. read more

No issues whatsoever. Empty trailer was delivered on time, full trailer picked up on time, and delivered to the new home on time. Nothing broke. We packed the trailer ourselves, just use lots of straps inside to keep things from moving around. Less than $3000 to go cross country and I even paid extra for a specific delivery date. So smooth! read more

U-Pack does not and will not honor their quotes, not even for at least 24 hours I received a quote for a pod to be shipped from NY to Florida for about $4200 with an email confirmation, Less than 24 hours later I received an email stating that the price has changed to $5200. U-Pack doesn't even deserve the 1 star they received. read more

While the customer seems was very satisfying the delivery was not. I received my pod one week after loading. once I opened the doors I could tell that my items had shifted immensely. As I began to remove my items it was found that my chaise couch was broken, my 55" tv shattered and my tv stand demolished. the way we packed the small pod there is no way these damages would happen naturally. it was as if the company slammed the pod on the ground and kicked it down a hill like wtf???? I am no without a tv, half a couch and tv console. over $2000 worth of merchandise. I'm sick to my stomach. the company said well it's not our fault full out the claim form. smh I'm suing. read more

Great experience. Moving from St Pete, Florida to NYC. Arranged for one reload cube. Don't let size fool you. It fits a lot. Drivers delivered and picked up cube on time. They were professional and accommodating. Cube arrived in three days and everything was as it was packed with no damage. Customer service was excellent and price was more than reasonable. Would definitely use UPack and recommend. read more

The best movers in the nation. Very professional and friendly. Everything they promised they delivered. Great company.

I was really very happy with the Upack experience. It's important to remember that you're paying for transportation, not for packing and loading. So for a good moving experience, you still need experienced packers and loaders to keep your stuff safe. We ambitiously ordered one container thinking it was enough. They brought two just in case, with no charge for the second if we didn't use it. We did! Their guidelines say one relocube is big enough for a one bedroom place, but we did not find that to be true. We moved furniture to my son who moved into a one bedroom 850sqft place and we needed two cubes. Cube delivery was on time and friendly, with a nice tutorial on how to load and make the best use of the space. Upack also met their estimated delivery date. We were able to schedule everything online, including final pickup of the empty cubes. Everybody was friendly, helpful, and patience on both sides of the move. We used MovingStaffers, a partner company, to schedule helpers at the delivery side. They were good as well. So we're very satisfied and would definitely use Upack again! read more

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3rd time to use this company over 3 years, 2 cross-country moves, moving my elderly mother! I HIGHLY recommend them. I've done a TON of research on movers, and honestly this is THE BEST DEAL & the nicest people! They were on time, respectful, kept in touch always..via text which was great for me. When I called they were always friendly and answered my questions. I cannot recommend them enough if you are doing the move yourself. This is the BEST company, most efficient and cost effective. LOOK NO FURTHER! read more

I highly recommend U-Pack if you plan to relocate. No matter if you are moving across the coast or to some small town in distant state, you won't regret your decision. UPack is reliable and always adhere to timeline. Their hassle free service is always great. Their customer support never disappoints either. read more

Fantastic experience! This is a first rate company w/ excellent customer service. They saved me a considerable amount of money on my move. To use Pods would have been more than double for less space. They were polite, happy to work w/ me on my pickup and delivery schedule. My house is in an HOA and had to have same day pickup/drop off and they were on time and efficient. I would use them again!! read more

U-Pack Moving - Loading in CA - Movers Near Me - Oakland, California

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