I wish there was a ZERO star review.
I hired Express Moving 4-U for the second time. I had good experience during the first move. I appreciated the moving guys hard work and gave them a big tip to each guy.
This time, it was HELL!!
Booked ahead, time 1-2pm on Saturday, confirmed final arrival time 2pm.
Then called me that it'll be 4pm. Then texted me that they won't arrive until 6pm. I called immediately to refuse more push back. They didn't offer to reschedule next day but told me arrival time NO LATER THAN 5pm (3 hours late) but they ARRIVED PAST 6pm (more than 4 hours late). RIDICULOUS!!!
2 guys showed up in an old truck with "no roof" in a rainy weather. It could rain anytime!!
Took 3 hours to pack 1 bedroom with all boxes FULLY packed, while I was leaving my living room furniture (couch, coffee table, futon and rug) behind because I was going to donate it.
TOO LONG!!!
All I had was 2 chairs, small dining table with 4 small seating cubes, tiny wine rack, 2 bookshelves, office desk, a dressing table, 2 end-tables, 2 pieces of wall art, bed mattresses (NO BED) and my new TV.
One of the guy was handling the TV very roughly and rushing to pack. I told them to slow down. I have NO idea how this guy put my TV upside down as I had stepped outside to drop off some stuff in my car. Then I was holding the flashlight because it was almost 9pm when they finished loading.
Other guy was about to crack my wall art when wrapping it, and I had to intervene again and told him to be careful.
They finished UNLOADING PAST MIDNIGHT, yes, the move I scheduled to start between 1-2pm on Saturday was completed past Midnight on Sunday for 1 bedroom apartment.
I was helping to unwrap some other stuff so they can assemble my TV and dresser without rushing into it.
Once I checked everything and found my BRAND NEW TV was BROKEN. The TV I just bought exact 3 months ago!
The main guy immediately STARTED BLAMING ME that I broke the TV before this move.
Seriously!! I did NOT understand that how they can think that I'm leaving a nice living room furniture behind to donate, but I chose to break my brand new TV and decided to bring it with me!!
I told the guy that I want the damage to my TV addressed in your paperwork. He kept blaming me and started BECOMING RUDE. Then asked me to sign on a folded paper without showing the entire paper what's written on it. When I requested to see the paper, he refused. I asked if I can take a picture of it, he got angry.
Then he THREATENED ME that he will take all of my stuff with him back in his truck. Then asked me for tip. I told him that I am not giving a tip to someone who's threatening me. I told him to leave immediately from my apartment.
He got more upset and refuse to leave until I sign on one of the corner of that document without me to read the document and without addressing the property damage.
He basically KEPT ME HOSTAGE, THREATENED me, BLOCKED MY MAIN DOOR, PUSHED ME AROUND WHEN I tried to walk by him to use the restroom.
I had to call 911, and POLICE INVOLVED.
Once cops instructed him, then he agreed on everything what I initially requested him which was a basic request for addressing the damage done during the move, and able to read the document before I sign!!
Per discretion of officers, I decided to speak the moving company's manager to take care of the payment and the damages to my TV.
It did NOT END here. I called the person I initially contacted to make the booking about the incident. First she blamed me for everything, then said the owner is out of country so she can't do anything but asking me to pay for the service.
I told her I will pay for the service, I'm not refusing it and that's why I am calling you to address the damages and the charges.
I requested her to send me a formal written proposal of how they are going to reimburse me for breaking my new TV, and send me a quote on what I owe them.
I provided my email address right away to sort it out professionally and peacefully.
I did not hear from them since. I called 3 days later, sent a text, called 5 days later. The same lady started blaming me again, making excuse of her owner being out of country, then THREATENED me "you can go to court if you want" whereas I've been asking this to be resolved professionally and peacefully.
What a NIGHTMARE !!! read more