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    Moving Forward

    4.9 (207 reviews)
    Closed 7:00 am - 7:00 pm

    Get pricing & availability

    Response time

    20 minutes

    Response rate

    100%

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    Services - Moving Forward

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    Reviews With Photos

    Emma R.

    I was referred to this business by my realtor. I was struck by the friendliness of the person on the phone and the promptness of his follow up emails. The only thing I would point out that he assigned us only 2 men when we actually needed 3. Here's where the movers-- Elder and Luis really shined. They showed up right on time, worked efficiently and yet with care and respect. It was really enough work for 3, and it took them 9 hours to finish the job. Despite the long day, they never waivered in the amount of care and attention they showed to our belongings, to us, and to our dog. You can see from the photos that they successfully moved our giant plant. Luis even offered astute design advice in our new place. :) Elder is a ball of positivity and I would not hesitate to recommend this team.

    Just awful. So much of our furniture was damaged (cracked, gauged, scratched or plain destroyed). They also damaged our wood floors and the lead guy took pictures and reassured me that his boss would contact me about repairing it and so "don't worry about filing a claim". He did not. I emailed. Still silence 2 weeks later. Some examples of their incompetence: (1) Our pool table was professionally disassembled the day before Moving Forward showed up. I repeatedly told them to place several blankets under where the 3 pieces of the slate would be placed in the trailer. They placed exactly ZERO blankets under the three slate pieces. TWO of the slate pieces were damaged. (2) They placed our wardrobe boxes on the bottom below several heavy boxes full of books etc. Who does that? (3) Most of our furniture were wrapped in the middle but not on the corners where it's most likely to sustain damaged. The damage they sustained. Some of our wood furniture wasn't even wrapped and thus were heavily scratched. But our upholstered couch had several layers of plastic wrap. Go figure. (4) One desk and one cabinet were destroyed. (5) I told them repeatedly exactly what needs to go into the trailers and which were optional (only if there's room). So they loaded portions of things that need to go and things that were optional. Then they declared the trailers were full and they were done. I was unhappy that we'd have furniture and a home gym that's partially loaded so it's useless and worthless in two states. All of a sudden, they said they can finish loading the partially loaded gym. So they loaded heavy metal pieces atop our teak table without ANY protection. None. They had decided they wanted to go home and they weren't going to make sure our belongings would be safe. Then the billing. We requested 5 movers. On their website, it states $190/hour for 3 men and $220/hour for 4 men (so $30/hour for the 4th man). I confirmed on the phone that the 5th mover would be $30/hour as well. They charged me $50 for the 5th mover. Truly shady. And you know why they unnecessarily used so much plastic wrap (yet only wrap the middle of our furniture, leaving the tops/bottoms and corners to be damaged because they'd have to reach or bend down to actually protect the entire piece of furniture)? Because they charge an amount they don't disclose upfront for each roll of plastic wrap. Oh, and the owner claims he sent me a contract. IF he did, I never got it. I asked if he received either a reply confirmation or a sign contract back from me. No, of course not. Guess what? Then it's not a contract. It's a made up excuse to charge customers whatever they want because they CLAIM they sent a contract they never sent. If you're moving, stay away from this awful and unprofessional business. I'd take my chances and hire someone else. Moving is stressful enough without their shenanigans.

    They even got that massage table in!
    Steven P.

    Moved my voluminous stuff 2 hours out of SF to my storage facility. The 2 guys and their truck were right on time, courteous, both spoke English adequately, and they didn't run the clock. They worked hard and well. At the storage facility, I presented them with the challenge of fitting all that stuff into a partly-occupied space that needed some rearrangement. They were up to the task and we filled it out. The cost was basically what I was told it would be. The only reason I have not given 5 stars was on account of the minor issue my movers had with taking a few empty boxes and bubble wrap to discard, along with some sellable items like a good lightweight bookcase that just didn't fit. They wanted $60 to chuck the lot, and as they were going back to SF I told them to just bring it back to where it came from, as my sons were there to received it. I was paying them to drive back to SF anyway. It was a really unnecessary hassle at the end but a very minor one and if I could give 4.5 I would have. Try Moving Forward. They do their job well, and earned their stars and their tips as well!

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    Unprofessional, discourteous and slow. Called to resolve issue, they left me on hold for 15 minutes then hung up on me. Stay away.

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    Amazing job! Definitely recommend these guys. Everything was done super efficiently and professionally.

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    Page 1 of 6

    Ask the Community - Moving Forward

    Review Highlights - Moving Forward

    Luis and his crew are flexible, sometimes on very minimal notice (like 2-3 days!), and they're efficient.

    Mentioned in 112 reviews

    Read more highlights

    Pure Moving Company

    Pure Moving Company

    4.9
    (884 reviews)
    $$

    All I can say is WOW! This was truly white glove service from start to finish…read more It all started with James, who was incredibly knowledgeable, professional, and genuinely kind. He walked me through every step of the process, answered all of my questions, and even helped me find every available discount. From the very first phone call, I felt I was in great hands. When the moving team arrived, Sasha (Alex), Zhenya (Eugene), and Sergey (Serge), that's when the real magic happened. These three are like modern day Spartans: strong, precise, efficient and incredibly patient. They immediately earned my complete trust. I was moving from a two-bedroom apartment (Dublin, CA to Danville, CA) filled with fragile furniture, glass pieces, mirrors, artwork, and a massive 9 foot tall, extremely heavy mirror. I honestly didn't think it was possible to move everything without damage. The way they wrapped and protected every single item was beyond impressive. There was simply no chance anything could break. They completed the entire move, including carefully wrapping, loading, transporting, unloading, and placing everything exactly where I wanted it, in less than 8 hours. The anxiety and stress of moving disappeared the moment I saw how professional and organized they were. The service felt truly VIP, the pricing was very affordable, and the entire experience was completely hassle-free. If you're not booking this company, you're missing out. I highly recommend them, especially James, Sasha, Zhenya, and Sergey. They went above and beyond, and I am sincerely grateful for everything they did. Thank you, James, Sasha, Zhenya, and Sergey! You made what could have been a stressful day an absolutely exceptional experience. I will recommend you to everyone I know!

    I have mixed feelings about my move. On one hand, booking was very easy and Pure Moving was able to…read moreaccommodate my move in 2 days notice. My movers communicated when they would arrive and showed up on time. I feel they overall handled my belongings with care and things went smoothly and efficiently. I was moving things from a 10x10 storage unit into a 1 bedroom apartment about an hour and a half away, with 1 stop to pick up a couch along the way. Total time took about 5.5 hours. On the other hand, things got weird when it was time to pay. I didn't appreciate feeling pressured when they tried to tell me that a 30% tip was the standard. I gave them 20%, which I felt was a good tip and standard for a good job. I was also pressured into writing both a Yelp and Google review, leaving them 5 stars as they hovered over me. I am coming back and editing my review now that I've had time to reflect on things. This explains all of the 5 star reviews!

    Pure Moving

    Pure Moving

    4.9
    (266 reviews)

    PURE MOVING - PURE-LY AMAZING!!! After calling a few different movers and getting quotes, Pure…read moreMoving gave me the best up front price and included an "All in Guaranteed" cost. So I knew no matter how long the move took and with the long distances, I already knew how much the max cost would be up front with no surprises. And they also offer a discount based on the way you paid them. WINNING! And so, I didn't use Pure Moving just once, but three times this month. The first time, I had to move from Union City to a storage facility in Elk Grove and this past weekend we had two teams going, one from San Jose to Elk Grove and the other from the storage facility to our new home. Pure Moving was perfect in all ways possible. They were professional, prompt, efficient, and super friendly. They handled and wrapped items with care and made you feel at ease that everything was going to be safe and secure. They disassembled furniture as needed and reassembled it on site. One great detail, they laid down plastic protectors everywhere to keep things clean and tidy where they would be stepping. And cleaned up all the plastic wrap/coverings, cardboard and tape they used while packing and unpacking. They literally took care of all the heavy - and even the light - lifting! I just want to say thank you to Paul, Nick, Toha, Dan and Symon for taking care of our move and my Family. Moving is already stressful but they made it Pure-ly AWESOME!

    Fantastic experience with the team consisting of Zhenya, Victor , Sergio, Eldijat and Bekzod. Fast,…read moreclean, efficient, and great service and attention to our situation and needs. Team was on time as well, helping us stay on schedule. Thanks again!

    Ontrack Moving & Storage

    Ontrack Moving & Storage

    4.9
    (821 reviews)

    I've used Ontrack for a number of moves for clients. Ontrack does a great job!…read more The office staff is always helpful, responsive and friendly. Although we've had different movers each time, every single man has been polite, careful with our stuff and even willing to help with moving and rearranging things once we get to our destination. I will continue to use Ontrack whenever I need movers!

    We chose Ontrack after reading great reviews as to their navigation of the (sometimes harrowing)…read moreOakland Hills. What I encountered was end-to-end excellence, from customer service to their excellent moving team. I knew our move would be a large one, so I booked a 26' truck and five-person crew. As the day of the move approached, I had lots of last-minute worries and questions and Sam, in Customer Service, answered every one and generally calmed my nerves, assuring me my move team would assist if we needed last-minute help. On the day of the move, the team arrived right on time. The foreman, Guillermo, assessed our situation and calmly confirmed my suspicious that we'd need two trucks (this my error, not OnTrack's). Before I could panic, he had contacted his team and we arranged that ours be a two day move. Guillermo's team wrapped our furniture and had the truck loaded swiftly. At the new house, we had a few of our family help direct traffic. I'd labelled every box with a color-coded room label and the team got everything to the proper room. On day two, Sammy -- part of the original crew -- acted as lead and we repeated the process. Here, a number of items still needed a bit of packing and his team had everything done in record time and -- bless them - marked the boxes for the proper room destinations without prompting. As I now unpack, I'm finding everything in excellent condition and couldn't be more grateful. We'd heard stories about moving nightmares and wanted to share a happy ending. Guillermo and Sammy were AMAZING and their crews were very hard working. Tips: my sister had a table of bottled waters, bags of chips, and other snacks ready for the team when we arrived at the new house. The team appeared grateful for the sustenance. We also tipped each person individually, in cash.

    Xu's Moving Company

    Xu's Moving Company

    4.8
    (341 reviews)

    I highly recommend Xu's Moving Company! Ariel was responsive even in the late evening hours, and…read morewas so flexible with scheduling to make sure I could have my furniture moved on a day that worked for me. The moving crew was fantastic! They were professional and incredibly fast! I was truly impressed with their efficiency and the care they put forth in keeping my furniture and belongings safe and secure while hauling them down stairs and across town. Moving can be stressful, but with the help of Xu's Moving Company, moving was stress-free for me!

    I write this from a space where I took time to step back, reflect, and be authentic…read more Initially I was thrilled about the service provided by Xu's moving company. Life happened and they responded swiftly and for same day service. I was beyond grateful. My move was from a 650sqft apartment, 90% items boxed and ready, no heavy items except one cal long mattress, and o did ask for the closet l (very small) to be boxed with the wardrobe boxes they provided. The new location was 2.4 miles away. PROS: *Timely responses via Yelp * Reasonable price (especially if you pay cash $109/hr with 3hr minimum). *This price included two movers and they arrived promptly at 3 pm. *Brought their own moving truck and all the supplies * I was compensated for the mishandling of my expensive plants. CONS: * Prolonging the service to get more money. The movers had dollys and started only moving one box at a time. * Careless about your items. I had expensive plants that were smashed, ripped, and taken apart. * Moving boxes were not taped at the bottom causing items to fall out. I would have recommended the company had they tried to not gaslight me. I take great care and detail in moving as I've done it countless times. The movers changed around my boxes and then didn't tape them causing me to have items smashed and destroyed. The movers tried putting blame on me. I didn't appreciate that the intentionally went slower so that I would have to pay more for their services.

    Moving Forward - movers - Updated July 2026

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