1. The service! Yes it is perfectly wonderful considering they don't have a large crew. Lisa is wonderful! I swear my ex has become her friend and she always watches out for him. 2. The quality of the storage rooms. Excellent with the newer facility earning this review 5 stars because it has motion detection lights in all the storage units, an elevator, flatbed dollies, and a toilet!!!!! 3. Prices! Very good prices for the size of the rooms. Ask Lisa if there are any good deals going on!!! Tell her I sent you! read more

Sorry for the late post, but we had a really good experience here. Jamiea helped us and showed us a few different units and answered all our questions without rushing us. Super friendly and easy to talk to -- made the whole process smooth and simple. Definitely appreciated the great customer service! read more

I've been with them for a while and the people here have always been very nice and helpful. This includes my last time when I went and called the office. The person was in a meeting and someone from their Orinda? location answered the phone and helped me out. Also, the people who work in these locations, even when they are subbing for the regular employees are nice as pie and that feels good. They got rid of the payment machine outside which is fine. And they updated the walls a couple of times. My last visit there was many moons ago and even though the woman in the office was substituting. She actually walked me to my unit which was fantastic. I hadn't been there in a while. We went through the "wrong" door, it was labeled on her map but when I used the correct one, I understood why. The lights go out quickly, so by going through the further door, I get to turn the lights on. If I go through the closer door, every 15 minutes or so, I have to run to the other side to get the lights back on. Some changes... First - the lights come on automatically. No need to set a timer. Second - the freight elevator is inside and doesn't need someone driving a forklift to help it up or down. Third - the trucks are in the freight elevator. They aren't around the property like they used to be. Fourth - to exit, you no longer need to put in the code. You do have to drive close to the gate to get it to open. Very close. I mean very, very close. But, all in all, my experience has been good. read more

Extra Space Storage - Hate to get out. It's automatic now. - Self Storage Near Me - El Sobrante, California

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Moving out of my storage unit felt less like a task and more like an emotional documentary about poor decisions. I stood surrounded by boxes filled with memories, regrets, and items I clearly bought while unsupervised. At some point I was genuinely on the verge of tears, staring into a bin like it might answer life's bigger questions. Jamiea at the front desk remained calm, kind, and reassuring while I unraveled in slow motion. She guided me through the move out process with patience and warmth, making me feel like this level of emotional instability was completely normal and not at all concerning. By the time I left I was lighter both physically and spiritually, having said goodbye to my belongings and a questionable chapter of my life. Five stars for excellent service, emotional support, and letting me walk away with my dignity mostly intact. Roll credits. read more

The head lady is too aggressive and bossy. She made me purchase another storage and I didnt need one. I was out of town at the time. I pay for 2 storages now. So expensive for me. read more

Using Extra Space Storage was a great experience. Getting started with "Lisa", the onsite contact was so easy. She made me feel very comfortable and informed. I highly recommend renting storage at this location! :) read more

Deva was the Assistant Manager at this location, she was extremely friendly and very helpful. She made the process easy and quick. Thanks for such awesome service!! read more

Great service! The manager is awesome and very helpful. Easy setup and great explanation of how to best use the space.

Staff is helpful and understanding when I have a question or an issue that needs to be addressed. Customer service has 5 stars

The staff / facilities is Friendly, clean, and professional. My family members rents spaces here.

Staff Deva was great! She help us find the best and appropriate size for our stuff. The storage is clean.

Clean affordable and Leasa is always extremely helpful! 10/10 highly recommend and will always choose Extra Space Storage

I have never been treated so poorly as I was by this place. The "Manager" lady Lisa is so very rude, boorish and disrespectful. I am a professional mover, I work for Bekins Van Lines and I move people all over the country, today I had the misfortune to deliver a customer into this mini storage. Lisa was very rude to us before my customer arrived. She refused to let us park on the property while we waited for my customer and threatened to have one of the guys I hire to help me unload car towed. She refused to let me use the restroom. She said it wasn't cleaned but I know she was just being petty because she was mad that he parked in a parking space that is for her customers. She was just overall ugly to everyone except when MY customer got there she immediately switched to talking so sweetly to them, but people can see ugliness that comes from the inside. She needs to eat more sugar, maybe she will be a little nicer to people who aren't directly renting from her. read more

Getting started and doing the paperwork was smooth and easy. Leasa was pleasant to work with and feel I like my possession will be safe here . read more

I stored my items here for about 6 months, very clean easy access and polite staff. I would use them again.

I called the facility before bidding on a unit online. The person (Lisa) gave me information about unit I was bidding on. She stated the owner of the unit was out of state and can not come back to get there items.. I clearly asked if anybody has been through the unit whatsoever since contents were put in the unit she clearly stated nobody has ever been in the unit at all. After speaking with her I was comfortable placing a bid after learning a little bit more about the unit I eventually won the unit went there to pick up unit. I payed for it went to the unit started pulling All the trash out to get a dump run together as I got to the back of the unit every single box in the back of unit corners were torn open tape undone sliced through as if somebody was looking in each box to see what was inside after that got out of the unit. Went back to office to talk to Lisa in immediately was defensive. Then her story changed to" oh they came back a month ago" trying to blame on the previous owner for going in the unit, a owner that puts their items in a unit would not rip up side of box on every single box to see what they stored. I have been buying storage units for a very long time have not ran into this issue but have heard about it and very very disappointed that this goes on in the facility , and Lets this go on. After I was yelled at numerous times by Lisa I decided to just leave. Next day I called back to see if she had a resolution her story again changed telling me that it was a non lean unit and that somebody has gone through the unit. So it's been three different stories. And it seems like she's trying to cover something up I wish somebody would really look into this This is unacceptable. Wish owner knew about this I truly don't believe the owner would let this go on and would think this is acceptable. Also after reading different Yelp reviews same thing was mentioned about boxes and corners being torn from other paying customers units. Seems like this goes on regularly . Will update review if there is a resolution read more

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Very clean and management was excellent, good people and good vibes, very helpful and considerate of all our needs, this was my first experience using a storage facility and it could not have been any better than this place here!!! Extra Space is the place for all my storage needs..., checked out three other companies and this is the best..., very helpful and very friendly people running this place...!!! Thanks again to the employees and management of this facility!!! I would not hesitate to rent another unit here if we need to, Satisfied Customer review, Brian Burns and Family read more

Lesea helped me out, showed us all available units, turning radius's of cars etc. was great experience this far!

It was super easy setting up an account online. Shortly after my account was set up I received a phone call from the property manager Lesea. She was very informative, really nice and made the process a breeze. read more

The lady Lisa was awesome! To say she went above and beyond is an understatement. Even though Lisa is an employee there she treated as if it is her own business and this I can sense. read more

This place is very clean. Outstanding customer service. They go the extra mile for you. Thank You for what you do! I will recommend you to anyone who needs storage. read more

REPEAT CUSTOMERS OVERCHARGED ON PRICING I have been a dedicated Extra Space Storage customer at this facility for over four years. Recently I downsized my unit from a 5 x 10 to a 5 x 5. Staff seemed extremely helpful to help transfer my old policy to the new one, making me think they were helping save me money. However, once I looked at pricing online, I realized I was being OVER-CHARGED $20/month on my new unit. When I asked about the difference in pricing, I was told the online price doesn't apply to repeat customers and is only for new customers. Seriously?! I have never known an institution to penalize their dedicated customer base rather than reward them. Nice business model - screw your repeat customers and give better pricing to non-customers. read more

The facility is clean, convenient and easy to access. Lesea is the best!

If you rent online and the "web rate" seems too good to be true, it is. After only 4 months, they increased my monthly rate by nearly 25% to match the "in-person rate". The facility and the unit, itself, were fine. read more

Went here to get a storage unit a couple of days ago worked out great! They took the time to show me what I was looking for and ended up buying a unit the next day would 100 percent recommend to a friend. read more

Lisa and Monica you guys are great and thank you for your help U been helpful and I'm your customer for more than two years I will continue my business with u and bring you more people Thanks guys u rocking over there read more

Moved out with 14 days left before the next months bill was due. Person named Lisa told me she would pro-rate my bill. When I called about it. She hemmed and hawed and made a bunch of BS excuses saying it wasn't going to happen. This is the new American business model. Flip the middle finger to a customer over a few bucks instead of keeping your word and ensuring repeat business. read more

Went to get a unit today and Lisa took care of us, the process was nice and easy, she was kind, friendly and super helpful.

Lisa at Extra Space storage is the BEST! I have been a customer for almost 7 years and she has always been extremely HELPFUL!!!

I really appreciate Enrica when he calls with a payment reminder he is extremely curteous and understanding when you tell him of your circumstances and that you will pay it on another date he humbly let you know that he'll make note of it and politely tell you to enjoy the rest of your day read more

Would give this location 20 Stars if I could. This is the first time I have ever been to Extra Space Storage and so very glad I picked this particular location. Very great people. The Ladies at the front desk are absolutely amazing and so very helpful. Amazingly clean place. Anytime I have needed to go to the front desk someone is always at the desk to answer any questions.. Never met these Ladies a day in my life, but feel I have known them forever. I highly recommend this place. read more

Curi was so helpful. She asked how much space we needed and gave us different options, also showed us different size storages. she's such a delight ! Such a vibe! People person! I highly recommend whomever needs a storage should definitely ask for Curi ! read more

Amazing customer service!!! When I need assistance they are right there with a pleasant attitude ready to help!

Great customer service by lesea. Good space . Only needed it for a and she was super helpful.

I recently rented a space here. I was given an outdoor unit. The unit leaks water as my stuff had visible water on it. Took photos of the water on my stuff and moved out of the unit. Sent manager Lesea an email with pictures. A week later she calls back to say there is no water in the space and the previous renters had no problems. Even with photos she didn't believe me. Then she says I get no option to move to another unit and no refund. She sent me an email terminating my rental agreement. No options discussed. Never rent here. read more

I have a large storage unit here, I've had it 10 plus years, and I discovered the hard way that the internal design of the buildings ( between one lower unit and the next) is not hardened for criminal-thinking people wanting to rummage their next door neighbor's unit. I won't give away the method that allows for people to move between units once inside, But I find this utterly poor design and I am really thinking deeply about leaving as a client. I suppose I will ask the owners to see if they will do the work needed to secure the unit. I'll be back to add to this review to let you know what their answer is. It's interesting to see another review( Jason K) here talking about security issues too. This business is a good place to store office records but not a good place to store household goods of any value. Certainly call the police to check on burglary records before renting here. I bet all storage places have security issues. And I suppose if you have a unit for a long time, you're bound to have some loss, but still, this feels pretty rotten that my neighbors in the storage building steal from others. I hope these yelp reviews give the business owner a heads-up on what their clients are experiencing. I will take my complaint to the office staff as well on Monday. read more

Best customer service! Lesea is amazing and went above and beyond. I went in just thinking I would check the prices and see some storage units. Instead I chose to rent a unit because no where else will have this level of customer service. read more

Needed a small storage for some extra stuff- AKA- "wife misc. stuff". The staff was very helpful in getting me started, welcomed my Internet special price with no prob and was helpful in getting me going. In and out in 30 minutes. The place is always clean and peaceful and stays open till 10PM-competition down the way closes at 5:30 when staff leaves :( Would recommend without a doubt. Cons: Elevator under construction... for one part of property... but should be working soon. Sometimes the entry can be a little tricky if some one is trying to leave as you enter... but it normally works itself out. read more

The place is clean, access is easy, and office people very professional. No complaints so far. Just a couple things that would make this storage better: More affordable prices, I understand that nothing is cheap in the bay area anymore, but it's getting really expensive. Access 24/7?, why not?. Considering the current prices, it would be awesome to give customers some perks. read more

I set up an appointment to come in this friday. They have called me 3 times trying to get me to pay for it over the phone after i said not to call me read more