I rarely leave negative reviews, but my experience at this Security Public Storage location was extremely disappointing because of the site manager. A storage facility can have clean units and a convenient location, but when the person managing the property lacks basic people skills, it creates a terrible experience for customers. Until there are improvements in leadership and customer service, I would strongly recommend looking at other storage facilities in the area. read more

I cannot say enough good things about my experience here. I needed a unit for my elderly mother, and Michele, the on-site property manager, was incredibly helpful from the very beginning. She was so patient with us, taking the time to help us secure the best unit for my mom's needs and even walking us through setting up the online account so we could pay easily. In a world where remote-managed storage facilities are taking over, it makes such a huge difference to have a real person like Michele on-site who actually cares. If you need storage in Pinole, this is the place to go. Thank you, Michele! read more

Great staff very helpful friendly. Great deal.. would highly recommend. easy access. Very clean prices are reasonable on their miscellaneous products mattress covers locks. read more

Michele Babb is amazing and super friendly. The place is clean and plenty space. She is very accommodating with what we need. she is very helpful read more

Security Public Storage - Self Storage Near Me - Pinole, California

Michelle B. was very friendly and helpful. In a nice safe neighborhood. If you're in the Pinole area consider this location.

It has been almost 3 months since we started to use Security Public Storage in Pinole. Remembering what happened on our first day. My husband and I, with my Mom went to the office and filled out the forms. The office manager (I think that's her title (I should've written this review earlier, sorry) provided us excellent service. She was engaging and projected being professional and enthusiastic. Each of us got a gift for being there the first time-- 2 logo thermos (hubby & Mom) recyclable shopping bag (for me). It was such a pleasant experience. It definitely assured us that our stuff will be in good hands while being secured. As far as the facility, it was SO CLEAN and BRIGHT! The storage itself was also clean and spacious! Overall, Idefinitely recommend Security Public Storage. Though "coming back" in this type of establishment is a positive, I hope not! Not because of any negative stuff. In fact, I doNOT have any. Coming back here would mean we are in transition...again. I hope not! read more

I have rented here for a while now and I love how secure and safe my belongings are. The employees are also genuinely friendly and helpful.

I don't have a unit here but am very impressed with the manager Michelle - so friendly & helpful- great personalized customer service Family owned business & I highly recommend read more

I wouldn't recommend this storage facility. Instead of remodeling the outside they need to get a handle on the rat problem. The rat traps outside of the building I don't think are helping at all. I caught 4 large rats in my storage unit in a month. I had metal shelves with large plastic sealed bins and a desk. I had no cardboard boxes, thankfully because rats dropping were everywhere. I had to clean once a week. The office knew because told them on several occasions. NASTY. read more

Always clean and easily accessible - excellent office staff ready and willing to help with any questions or concerns you might have. thank you read more

I'm glad some other people mentioned the rat infestation. The place has got a problem. I noticed signs in the unit I had rented and would of had to clean and disinfect everything. Then there is the lady in the front desk, I'm not sure which is worse. She should be dropped. Their rules state no shouting in the business grounds yet she raise her voice at me on two occasions for no other reason than her having a bad day I guess, I mean who shouts at a client or anyone for that matter? I was shocked, I was taking too long to open the gate and I guess she didn't like that, not that it affected her or anyone else, she was out of line and I got no appoligy, nothing. I wouldn't use or suggest anyone else use this place. read more

Michelle the manager is very organized. She's very pleasant and explained everything very well. The facility is clean. I never wanted to have to put anything in storage, but circumstantially my family has to right now and this is a decent place read more

Good. Never had problems with my rental. People up front are always helpful and friendly.

Wonderful service. Fast promo courteous service at the Pinole Valley location. Clean units.

There are plenty of storage places in the area and we picked this one largely because they answers our call quickly and provided clear, direct answers to questions, including about price and availability. No pressure to give a lot of our information first, just a simple "What do you need? We recommend this size unit, here's what's available now, here's how much it costs." Staff was friendly when we came in and processed the rental efficiently. The facility is a bit of a maze (which is true of nearly all such facilities) but it's clean and well lit with motion sensitive lighting. Each unit has an access alarm, so when someone code in on the outside gate, the system knows which unit they should be accessing; if they instead crack open YOUR unit, the alarm goes off. Easy access from I-80, across the street from Pinole Valley High School and next door to the Pinole Library. read more

The facilities were well kept and the manager was very cool. The GPS will send you to the back gate, so be careful not to enter the exit. The entrance is on Pinole Valley Rd not Ramona street. read more

Michelle is extremely helpful and really fantastic. The prices were very affordable and the facility is clean and secure.

Michele and Leah are amazing!! Always there when you might need assistance or have a question. Best storage place I've ever rented from. Friendly and smooth. Storage doesn't smell bad or is dirty (as opposed to Public Storage on Appian Way - avoid that one!). Can't say enough good things about Security Public Storage. Rent from them! read more

I been renting here for about 2yrs now. My husband informed me the last time he went to the unit there was an infestation of rat feces and urine and that one of the units was hoarding food which caused the rodent outbreak. He was told this information from a neighbor near our unit. These units are not completely sealed and they cannot control any future rodent occurrences, which is a sorry excuse. You can provide better barrier protection, some units are sealed better than my units have wood rafters in the hallway. There's an obvious 1 inch gaping opening. They advised that I have insurance with my unit and take photos and they will help. That's not good enough! What about all the time I need to go through and throw damaged items that are now contaminated with rat feces and toxic rat urine. They do little to help and don't care. The manager Michelle claims that she's not aware of any problems with units. I call BS! Just looking at the reviews below, the actual owner claims there was indeed a problem. There were no notices or emails that there was a rodent problem and they claim no responsibility. I was asked, well why didn't your husband tell us he found droppings? Because I deal with a the issues, he doesn't like confrontation, I handle all those matters. It's my first time coming here in months and I wanted to assess the situation and now that I have, it's worse than I thought. This is downright unacceptable, don't rent here. I'm sure there are better places with better infrastructure than this place. If you want to retain customers and gain new customers, being transparent is important. Michelle, the manger, is acting dumb and clueless... please stop lying. They know they have a problem and never notified anyone DO NOT RENT HERE! They seem so nice and once there is a problem, they don't care. I'm looking for another place in the mean time. read more

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This place is wonderful. Easy to sign up and staff is marvelous. They know what they are doing. On-site staff 24hrs is cool. Knowing my thing are safe is a great feeling. Thanks again you all are awesome!!! read more

Thank goodness for this public storage place having good honest people working here. We were able to get a discounted rate by price matching and saved money by getting a perfectly sized unit (much smaller than what we originally thought we needed. It was easy to get started, and we've great email communication for reminders about payments. Super convenient and safe location. Very happy with our exp read more

Security Public Storage - Moving boxes - Self Storage Near Me - Pinole, California

Great experience at Security Public Storage . Everything went smoothly and our storage was first floor . The best staff ever

Great service!! Two two people in the offices helped us select the appropriate size storage unit that worked for our needs and showed us several different options. They even made sure the price we paid for the larger unit we purchased online was transferred to the smaller unit we ended up selecting and put the remainder of our balance as a credit for next month. They were superstars and made sure we were taken care of! read more

Friendly staff. I've been with them for several years. Convenient location. I would recommend this facility.

Great place for a storage unit. The staff here are very understanding and nice! They helped me save some even more money by letting me know the best storage unit to put my things in. read more

Now that I am going back to the Bay Area and needed a storage place for my belongings, I decided to rent a unit with Security Public Storage again. I used to be their customer a long time ago when I used to lived there because their units were very clean and I felt safe leaving my stuffs in their storage. The staffs were very friendly and helpful. And now that I just signed up a unit again, I was very pleased with the service that Michelle and Leah rendered to me. I even got 50% off for 3 months. I'm very happy. Thank you Michelle and Leah. See you soon. read more

I do not recommend. I've been a client since mid-January. I've had good experiences until today. I don't know if that is partially true since I was in Southern California for most of the rental agreement. But, I can say that when I've had an issue with losing my key or need late entry, they've been very helpful. Today, I went into my unit to gather my things to prepare for a camping trip. There is mice poop EVERYWHERE! I will update this posting with pictures by EOD. I contacted them regarding this issue. They referred me to their insurance company since I have insurance through them. I'm currently a school administrator and don't have time to navigate an insurance process. I asked them would they be discounting my $282 per month fee (that I've never been late on) and they said, "No. They will not and that's what their insurance is for." They could not provide any info on who the insurance provider was nor what the process was. The call was frustrating and super unhelpful. So, if you want mice poop all over your treasured belongings with no attempt on their end to remedy the situation, go for it. If you're the average hard worker that trusts the reviews of a company and expect them to address your concerns in an empathetic and timely manner, this is not the place for you. So, now I have to schedule a trip to a sports store to replace equipment that I expected a place that I'm paying $282 a month to protect. read more

Security Public Storage - $12 insurance for 10 months ($120). $100 deductible. So $280 reimbursement for thousand of dollars of equipment with no attempt to repair. - Self Storage Near Me - Pinole, California

The facility is clean and Leah is accommodating and nice. They exceeded my expectations with its top-notch security features. The facility provides state-of-the-art surveillance, controlled access, and climate-controlled storage units. The staff is highly professional and committed to ensuring the safety of stored belongings. I appreciate the peace of mind knowing my items are in a secure and well-maintained environment. Overall, Security Public Storage is a reliable choice for anyone seeking a trustworthy storage solution. read more

Wonderful and caring staff here! I feel my storage unit is safer here than any other storage facility around. Thank you so much Michelle at the Pinole Security Public Storage! read more

Security Public Storage - Excellent and caring staff work here! I feel my storage unit is much safer here than any other storage facility. - Self Storage Near Me - Pinole, California

After 10 years in the same home, my family, and I reached a point of epic clutter, and realized we needed a storage unit. Security public storage was conveniently located right off the highway near Pinole Valley high, near minutes from our home. Facility is very clean, brightly lit, with plenty of security procedures, to make you feel secure renting the unit, and eventually a second one!, Was extremely easy and fast. Highly recommended. read more

I had only heard bad things about storage units so I was nervous when it came time to finding one. SPS had the best reviews and I can tell why! My experience from start to finish was seamless! I feel the pricing was extremely reasonable and I loved that there was no surprise fees at any point. We only ended up needing the unit for 1 month and thought there would be some hidden cancellation fee or the process would be super complicated in order to get another month out of us but that was not the case. Cancelling our unit was hassle free. The staff was very friendly and the unit we received was clean (no bugs, rodents, etc). Would definitely recommend and use them again if ever needed :) read more

Noreen Manager was amazing, she is nice and understanding. She was very professional, she explained everything really well and her service was phenomenal. read more

This is my second time using Security Public Storage in Pinole. The staff is always great! Very helpful, easy and professional. Security is top notch. They are cheaper than Clutter too. Happy to be back read more

BEWARE: Rodent infested My furniture and items were damaged with rodent urine and droppings. Droppings were also all over the floor. My unit did not have any food but these rodents made themselves at home. I submitted a claim with the insurance agency Public Storage uses and it was disappointing. Value of items damaged was around $2,000 but the insurance agency only issued $400 for the damage and said this is the maximum they provide. Not only are my items damaged and I didn't receive a reasonable amount for this claim, but I'll also have to spend time and money cleaning out this disgusting unit. Highly recommend you seek elsewhere for storage. read more

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Walked in here to see the different size storage units and was impressed with the "Security ",hence the name, this place had. It was clean with great lighting. We saw three of the different sizes and they were clean and very easy to open and close the pull down steel doors. Sara was very friendly and thorough, gave us a history of the place and made us feel at home. Great place to choose if you are serious about renting a storage space. If you are a Yelper, they treat you with a nice gift, see picture! Thank you Sara! You are a true rock star! read more

Security Public Storage - Self Storage Near Me - Pinole, California

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This is a great storage facility. It's always super clean and the employees are very helpful. Have you heard this facility for many years and would not want to go to another company. read more

Sara is always helpful, professional and friendly! I can't imagine going anywhere else for my storage needs- I've been in real estate for over 20 years and I'll always recommend this pace to all my colleagues and clients! Thank you Sara for being so helpful and friendly! :) read more

Security Public Storage - Self Storage Near Me - Pinole, California

Security Public Storage in Pinole is a great facility with kind helpful staff. I kept some extra belongings -- tools, furniture, clothes etc -- at this location for about two years. Strictly speaking I don't think it's climate controlled but I visited on both cold and very hot days (100+ degrees) and the interior was always very reasonable. Whenever I had questions, or for example when I needed to coordinate to have third parties move things in/out of my unit, the staff was friendly and accommodating. The location is convenient too: very close to highway 80. read more

Clean and safe place to store your stuff. Never had any problems and it was reasonably priced. Highly suggest doing this if you're moving in with a roommate or into a smaller home. Don't get rid of all your stuff for something temporary and have to buy brand new stuff later on. But also don't be a hoarder and keep more than you need! read more

Great customer service place is nice and clean well managed great choice for my belongs