Public Storage calls their units "an extension of your home." That might be true if your home…read moreleaks, damages your furniture, and sends debt collectors after you. We rented a 10x20ft unit and moved in many of our belongings, trusting that the space would be dry and secure. In February, we discovered clear signs of water intrusion. The floor was scattered with leaves, debris, and mineral stains from runoff. Large chunks of dirt and grime had washed in, and several storage boxes were visibly affected. Two expensive chairs were permanently stained from rainwater dripping down from pressure treated beams above. This caused about $400 in damage. The onsite manager was nowhere to be found, which was typical. Repeated calls went unanswered. With more rain expected, we had to act quickly and move everything to another facility. When I finally reached the manager on March 3, I explained the situation. Their only response was, "Talk to your insurance." No apology. No refund for February, even though the unit was not usable as promised. That same day, I received an email confirming that my balance was zero. Four hours later, they charged my credit card another $261 for March, even though I had already moved out. I disputed both charges with my credit card company: one for the month when the unit leaked, and another for the month I never used. I won both disputes. Now, Public Storage has sent the matter to collections, trying to strong-arm me into paying for a service they failed to deliver. They are threatening to damage my credit over a situation that was their fault from the start. Even before the water intrusion, the unit had a strong, foul odor. At one point, we noticed what appeared to be rodent droppings. Between the smell and the mess, the unit clearly was not being maintained properly. Bonus warning: Do not be fooled by the hundreds of glowing Google reviews. When we posted this same honest review with photos on Google Maps, it was visible for a few minutes, then disappeared. It looks like Public Storage or its supporters actively flag critical reviews to make them vanish. If their rating seems too good to be true, it probably is. There are plenty of storage companies that care about their customers and actually maintain their facilities. This is not one of them. Avoid Public Storage.

I would like to thank Rosetta for helping me out she was very helpful and im satisfied with the…read moreresult thank you very much Rosetta and to the public storage company A+

Daniel was very accommodating, friendly and professional. He assisted my request for a storage…read moreunit. He was very detailed with price, discounts and other information that Storage Star tenants should know (eg. three keypads for exiting, dolly for assistance in carrying boxes, his availability, etc.). He was very patient with me because I am handicapped/disabled and walking at a slow pace and using a cane. He made it convenient for me to drive in and look at the units. Thank you very much Daniel for your customer service skills! It was stellar!

Good customer service. Manager Danny was very helpful & made move in process easy. Love that they…read morehave cart that we can use.

was a renter here for about 2 years, everything so far has…read morebeen perfect, safe, and affordable today i was looking to upgrade my unit because i'm a mini packrat Howard showed me the available unit in the size up, explained the benefits and the prime location of said unit. the process to switch over was simple on my end and now i'm able to move over to a much larger cozy unit it's a weight off my shoulders knowing that a simple upgrade and a small price increases i can get so much more space! totally simple and easy.

10/10 recommend! I made the reservation online and the entire rental process was smooth. We were…read moreshown the unit before anything & it was quick & easy. Also, they have an app!

Manager Tamika is truly a lifesaver. I lost the key to my unit, and she went above and beyond on…read moreSunday to help by popping my lock so I could get inside. I'm incredibly appreciative of her. Thank you, Tamika, for assisting me during my emergency and supporting me in my time of need.

They raise the rent every six months which is ridiculous. They had rats and roaches only thing they…read morecould say is sorry. Didn't grove any discounts for rat droppings all over your stuff and urine. The insurance didn't want to pay. A waste and they make you use their company. I do not like this place can't wait to move

I'm 100% Satisfied with my Storage unit! Clean facility,…read moreFair prices and Maddie is very attentive to our needs and questions. Thank you very much. We will be telling our friends about this place

This place was great for the first few months. The woman who runs it is very nice and helpful. But…read morethen they raised the rent more than double. it should be illegal to raise a tenants rent more than 100% in just a few months. How do storage rentals get away with this? housing landlords cant increase a tenants rent more than 10% a year so what makes it ok for these #$$%!@ to raise it over 100% in a few months?

I was in storage smart today. And I was really impressed with the people there, the people were…read morevery friendly and kind and I really appreciate that I don't get that all the time I went in there to see how much their 5 / 5 storage unit was. And they've been most kind to the whole thing. They even showed me the 5 / 5 to the employees over there. Thank you very much for your kindness.Your kindness will go far always tree.People with respect , and it'll come back to you in some way

Just a warm place and warm person Madie is in today's cold world and other people. Even I mistake…read moreit as a small market, Madie greet us and give us great help, even this is not her duty.

Great customer service. The prices are reasonable and the facility is very clean. Yes I recommend…read morethis storage facility

Best storage unit facility ive rented. Very clean facility,…read moreno trash or bugs. Climate control keeps valuables in great condition, management very friendly Highly, highly recommend!!!

FYI CANDY S. IS OWNERS GF. TOOK OVER June 3023. Worst…read morebusiness ever!! Prior mgr. knew how to run business & treat people fairly & right!! MANY people are moving stuff out due to jacking prices for Owners lack of attn to his business. MANY BETTER PLACES IN Vacaville! Only thing you will get here is dirt blown on you by their "maint people"

Easy to access my stuff when I need to. Very clean facility. Staff were very helpful with all my…read morestorage needs.