I'm 100% Satisfied with my Storage unit! Clean facility, Fair prices and Maddie is very attentive to our needs and questions. Thank you very much. We will be telling our friends about this place read more

This place was great for the first few months. The woman who runs it is very nice and helpful. But then they raised the rent more than double. it should be illegal to raise a tenants rent more than 100% in just a few months. How do storage rentals get away with this? housing landlords cant increase a tenants rent more than 10% a year so what makes it ok for these #$$%!@ to raise it over 100% in a few months? read more

Rented a U-Haul from here I drive 14 miles, they charged me to fill up 3 gallons for 14 miles of driving I didn't even leave the truck running while stopped. 6 dollars per gallon they charged lol. The truck gets 5 miles per gallon...????? Yah right. 1 gallon at most. Cmon guys! read more

I got a 10x15 storage unit at Smalltown storage in February 2024. They offered me a storage unit deal for 3 months @ 156$. Rent would then be 256$ after deal expired. On 7/1 storage fee all of a sudden increased. They claim they sent me a rent increase letter, effective 7/1/24, raising rent 83.00$ more a month. I never received the letter.I called the facility and explained, why would I get a storage that increase their rates in less than 6 months when I live on a limited income budget. You never disclosed to me when I decided to get a storage unit there. Be careful renting there due to their rent deals and increases. read more

This is a wonderful storage facility. The lady's in the office are kind and very helpful. When we bought the unit last September they are straight and to the point of how much and what the rules were. We felt that our things were protected there. The unit area was always clean. Never had any worries. We especially loved it because it is not in a high traffic area. Thank you for your service read more

They were able to provide what I needed at such short notice and with affordable prices. I ended up not needing a unit for as long as I thought, cancelling a little early was simple and no problem at all. The staff is amazing, I very much appreciate everything, thank you! read more

Madison was super helpful. Thanks Madison!!! The office is super clean and the staff is friendly! read more

They were able to provide what Small town storage is great they were able to help me with a spot on a moments notice. It was also at very affordable prices. The staff is amazing, I very much appreciate everything, thank you! read more

I been renting a unit for a few years and always had a great experience. The staff is always willing to help and ready to offer assistance. I would definitely recommend this place. read more

Every 5-7 years, I find myself in need of a storage unit & this is my goto. Just got another one and pleased as always. Clean unit, friendly & helpful staff (that notice you driving around the same building three times looking for your number, that is inside..lol). Great specials & year round reasonable prices! read more

I was in the area and needed something right then and there for storage. On short notice I did not think I would find anything available until I called and Madison helped me and made me feel very confident that my belongings are nice and safe here. MADISON was very helpful thank you again Madison you are awesome I will most definitely recommend my friends here as well . read more

Great gate hours and helpful staff. I appreciate the carts that are available to everyone to use. Also a restroom if needed.

Myself and multiple people I know have rented units here and the feedback is all positive. They've got a great process for finding you a unit that's the best size for your needs and always seem to have the best pricing. Highly recommended. read more

This storage facility is awesome, I had my items in the unit for a year, no break-ins or any other issues. The staff is incredible and so helpful ! Would definitely rent a unit from here again! read more

very clean, super friendly. i got my unit and as i was going to move my things into the unit, i realized it was too small. Madison was so helpful and moved me into a bigger super fast. read more

I stopped by this place to rent a small storage. I met Trish in the front office. She was very friendly, customer service oriented, and accommodating to my needs. The office was clean and tidy. The price of the storage unit was budget friendly and the grounds were well-maintained. I like the location of this place as its very close to my house and near the freeway too. I would recommend Small Town Storage to anyone who likes excellent customer service, reasonable prices, and reliable security measures. read more

Ive been with small town storage for over 3 years now, When I first moved in needed a large storage, the biggest they had was 20x20. I needed something bigger so they took 2-20x20 storage units and took the center wall down and made me a custom 40x40 storage! Which is a perfect size for me, not only did they give me a large unit but also gave me a great deal. Also the lady up front Trish is always helpful, whenever I have questions about my unit or I need a truck rental, she always is glad to help me and is very helpful. this is a great storage place if you want reasonable prices and also late night access which they offer. read more

I used Small Town storage 10 yrs ago when I first moved into Vacaville and now I'm back again for more storage needs. The customer service is a 10 here with the friendly and knowledgable staff. The initial set up was quick and easy and the prices were the best I found around. read more

Also I was attempting to contact the property owner over the phone the staff was disrespectful and I was hung up on multiple times, by the staff. read more

I don't know where to start. Trish was by far the most helpful person in helping me customer service was a 10 she walked me to my rv spot and showed me how most people pull in and turn around. She even asked if I need a spotter and someone is in the office they would be more then happy to help. 24 hr surveillance which is what I wanted and someone also lives on site. Highly recommend small town storage. read more

If anyone needs storage in Vacaville. I would definitely come here. I needed a 10x10 for 6 months and the staff there Madison and Trish gave me a really good deal. The facility is clean and nice , I don't have to worry about my stuff being broken into like the last unit I had . (Not going to name the place) . And also to make it even convenient there is a onsite manager if you have any questions after hours . read more

Trish was helpful, friendly an knowledgeable when I contacted company for rental unit options. After discussing some options she came up with practical ones as well. In short, rented space for our short term. Real happy entrance code to secure location worked well because entered at dinnertime /later a few times in darkness. Lots of lights. Application was seamless though docusign document did not work first day but following day. Really pleasant company to work with on your rental unit needs. Tell em Steve b recommended the company. read more

We had to return a Budget truck here that we picked up from Antioch. Trish was super friendly and efficient. We didn't even have to come in, she met us outside when she saw us pull up. Very courteous. I would highly recommend this storage facility. read more

RAT INFESTED!!!! Do not store your belongings here!! My things are ruined covered in rat feces and urine! and the supervisor told me it was MY responsibility to poison them or set traps if I wanted to!? she did NOTHING about this! so upset! Absolutely disgusted in what we seen. read more

I put my possessions in two inside half units on Dec. 2019. Everything was ok until this past week. I had informed the assistant that on July 1, 2021, I would be moving my things out. On June 20th I received a phone message to call the facility, that it was urgent. I called and left a message. My husband went to the facility that night and found different locks on our units and several other units. I called the next day and the office manager told me the units were broken into. I immediately went down to find my sectional, dining room credenza and two lamps were missing. I asked if they had called the police when they found the units had been broken into and they said no, that it was up to me to call the police. They also didn't know when the burglary happened. I did file a police report and the reporting officer was also surprised that they didn't call the police when they found out the units were broken into. The office manager said they have security cameras on the outside but not in the inside units. They would look at the camera footage this week. The assistant also informed me that she was gone the week this happened. I was later informed by the office manager that the assistant was gone only one day. Was there no one else watching the facility? This facility has a gated code to open the gates. If you don't have a code you can't activate the gates to open. Somehow these burglars got in. Do your due diligence and check the facility of your choice by asking questions about their security. I regret that I didn't. read more

I would not recommend this storage facility. When we last visited it we found most of our items covered in rat feces and urine. In addition our furniture and large items which could not be boxed were chewed up. We quickly removed and cleaned the things that could be saved but the people at the center still insisted on charging us rent for this month and refused to discuss any compensation. I hope no one else has to go through this as well. read more

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What an ideal spot for storing my new boat! I called several other more expensive places and was very pleased to speak with Madison at Small Town Storage. She had only one spot left and gave me a reservation to come for a look. I'm very happy I did because the location of the business is close by where I live and Madison and Trish got me setup fast along with 4 months of discounted rent. Way to go Ladies!! Thanks for all the help. read more

The nicest staff ever. Trish and Luis are professional, courteous and helpful. I have two other storage units, and I'm about to move them here just because staff is so nice read more

I have to cancel my storage because movers was a no-show. Thrish, the manager, was very professional and helpful. Recommend the storage company with its excellent service. read more

Just went to my storage there today after months of not needing too. I couldnt do what I needed to which was pull out several things to look for something. The first thing I pulled out had tons of rat poop and pee all over it. I tried pulling down some rubbermaids from the top and I was being hit with flying poop that fell from the top of the rubbermaids. That was my last straw. I quickly put it back, after noticing some rat poison on the ground that was thrown in there (not by me) and will be back tomorrow to take pictures and I will be vacating and writing a letter. DISGUSTING! I AM SO PISSED!!!!! read more

Last week I needed a rental truck at the last minute (for items purchased at Scandinavian Designs right next door) and I got fabulous service! Not only was the Trish helpful (making sure I set the controls properly in he truck so that I would get better gas mileage), she was friendly and very obliging, even making sure we had a place to leave our car while we were gone (so that she could watch over it!). This IS customer service done right!! read more

Great rates, great staff, clean facility. You'll have a tough time finding a better deal in the area.

This place is dirty and the staff is rude. Lots of homeless people coming and going from this place and it looks like they are living in the lockers. I would have given it half a star but this site doesn't let me. read more

We've been using Small Town Storage for two years now. It is very convenient for us with easy access in and out. The premises is well kept and the staff friendly and aways willing to help. I recommend. read more

My husband and I are very happy with Small Town Storage. Trisha and Luis have been most helpful, friendly and suggested options that saved us money. The facility is convenient, clean and safe. read more

Be Careful with your contact with this place. In the beginning everything was great but once leaving the manager did act very shady by giving out my PAID FOR SPACES to another customer. I rented 2 RV Spaces and paid up to end of the month but they rented out my 2 spaces before the month was up just because she(Trish) seen me move my RV. Mind you I had an RV and a truck on file so I wanted to still use the space for my truck for the rest of the month. I was locked out of my account and of course access to my space while they were STILL PAID FOR! I would not recommend this place. Trish excuse was that she seen me move my Rv so she assumed I was gone and closed my account. REALLY? I would not recommend this place, there are much better places read more

This place is great! Trish is professional and a great person to do business with. Highly recommend

The sign said that it was open 365 days a year. Today, the only day I could easily come, I drove from Richmond. It was closed for repaving.! No notice. An email warning of the closure would have been nice. read more