Now they r charging me for may since I didn't get to the office b4 5 trying to sweep rat poop. Also andy said I left graffiti outside. It was my grad daughter wrote her name in Chalk on the ground. These folks r just ridiculous. read more

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DO NOT USE THIS PLACE. They claimed we did not fill the tank on a rental truck. We have receipts but they claimed we did not. We dropped off the truck and it was in their front lot over night as instructed by the manager. DO NOT TRUST ANYTHING THESE PEOPLE SAY, PERIOD. They would not help us dispute the claim or check their security cameras for us; They are LYING or covering up that dropped off rentals are having their gas SIPHONED. THESE PEOPLE ARE GRIFTERS. They are the LEAST helpful and inconsiderate business in town. Please talk to the manager and see for yourself if this is someone you think should be interacting with customers. I wish I had trusted my gut when first talking to this person. read more

BEWARE!!! All of our stuff in our until is ruined! Infested with rat feces, cockroach and RAIN!! When the rat problem started they chewed up 2 $5,000 machines I had stored in there and the company did nothing but put rat traps that didn't work! And now today I went there and my boxes are wet from the rain. It has ruined family memories such as pictures etc and our belongings. All of it will now go into the garbage. Whatever you do, go pay a little more for a place that actually cares about maintaining their units. read more

Great place to store your stuff!! Staff is friendly, and inviting!! prices are reasonable, and location is great!! If your looking for a storage facility go check out Peabody Self Storage!! read more

[As of June 3] Right off the main strip, across the street from Starbucks. For my move, I decided to broaden my horizons and try a different site. Peabody self storage answered my call for a moving truck. The shop was relatively small. From the outside, the actual storage facility was on a medium sized scale. A bit smaller than the local storage companies in the area. Service was mediocre. Keys were handed over with receipt. I did a self inspection of the vehicle which was new for me. I guess times have changed where it's not necessary. Or maybe it's b/c of the basic insurance I paid for. That might just be it. I got what I expected. A truck to move my stuff. Surprisingly, I had a dolly in the back to help me move items. Thanks for the freebie guys. fin. read more

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I have had such a fantastic experience with this storage facility! Gabrielle and Eddie are incredibly friendly, very helpful and adjusted to my crazy schedule to make sure I got both my truck and my unit when I needed it. They definitely make the place worth renting from, their attitudes set them apart from the other properties in town. Thank you again Eddie and Gabrielle! read more

Review is strictly based on the condescending piss poor attitude from the two people who own/work there. If they're that miserable in life, maybe a career where there is no customer interaction would benefit everyone. Happy new year. read more

After reading all the reviews I was hesitate to rent a storage unit from there. However I had to have one. I opened the office door to be greeted by two very charming, professional people. I explained my urgency for a storage and without any hesitation they explain they sizes they had available and showed me a couple of units that would fit my budget and space needed. They also informed me of u haul trucks and boxes they had on hand to assist in my move. It was a hot day as they lead me back to the office and offered me cold water. I still didn't get what all the bad reviews were from. I asked them if they have worked there long and that's when Brie and Eddie informed me they are the new managers taking over the Peabody facility. I just smiled in relief and thanked them for their hospitality as I filled out the paperwork for my new storage. read more

Not a happy camper. I stored my daughter's household goods here for a few months, and when I came to get them yesterday, the entire storage unit was infested with bugs. In fact, not just our unit but the entire corridor was crawling with them. We ended up having to throw away a mattress and box spring because we couldn't get all the insects out. We had to unpack every box, clear out all of the bugs, and repack each box before we could load them into the truck. And of course, the contract we signed indemnifies the management against insect infestation, so we have no grounds for complaint. But the manager thanked me for the information when I reported it to him, so I've got that going for me... read more

BUYER BEWARE!!!! Not only horrid customer relations, the man in the front by the name of Eddie was extremely sarcastic and rude, but this place raises prices, is filthy and not maintained well and is a pain to get to. Go elsewhere !! read more

DO NOT GO HERE!!!! We moved out when the new owners came in and raised the rent without any notice. They were very mean to us and they charged us for garbage being left in the unit and halls which was a LIE!!! Thank god I recorded everything!!!! read more

My sister and I needed a 10' cargo truck for a one way trip from Northern California to Southern California near Escondido this past Monday. We were both pretty stressed out and made reservation last minute, and I have to say, of all my years of renting and life experience (50+) both my sister and I are thankful that we had the privilege of renting from this location on that day. Eddie and Brie are a TOP TEAM, and they helped us in more ways than I will elaborate now. They were pleasant, cheerful, and generally helpful down to the gas tips. I absolutely recommend them and this location whole heartedly. They truly are an asset to u-Haul company. read more

Its the 1st of the month and I went down there today to cancel and clean out my storage unit. The owner states that I owe for the full following month because its the first. I asked if they would prorate the 1 extra day that Im using the unit, I was told to read my contract, that it was written in there that the whole month is due because of some stupid excuse about auto pay?? I dont even have auto pay!!. Why do they say you have until the 10th to pay for the month but yet if you want to cancel during that time you have to pay the whole amount?? This place is rude and ridiculous!! Way to rip people off that dont have the money!! read more

Horrible place! Ya they seem nice, but the minute THEY make a mistake, they are quick to blame you. And Lee is the worst at her customer service. She not only talks over you, but also yells at you the customer. She can't follow any directions, and is just plain RUDE. Im am so disgusted with this business. I am switching storage facilites this weekend because of this. read more

do not do business here! after a year of storing my stuff here and dropping my monthly rent in the after hours drop off box (because i work 15 hour days) THEY lost my check and are refusing to waive the late charge, even though i now also have to pay a stop payment fee for their mistake !!! not only that but the lady was BEYOND RUDE! yelling at me that this is not her problem when i ventured to find out how my check could have been lost, and then hanging up on me not once BUT TWICE!!!! i will be moving my stuff this weekend due to their horrible customer service read more