I wanted so badly to give this local business a good review but instead I warn you, DO NOT USE THIS COMPANY! I called on a Monday to book a move for Sunday. It was just under a week so I was very grateful that they were available. I called back on Thursday to confirm and was told by Tom that they have me down for 9am on Sunday and they had my address. Sunday comes, I call just after 9am. Tom picks up and says he does not know anything about the move and that I may have spoken with his son, also named Tom, apparently. He said they don't have me listed anywhere and he did not have any trucks available. The best he could do was meet me Monday morning between 9-10am. He apologized and said he would take 20% off the bill and agreed to reduce the minimum hours required. Okay.
Monday comes. At 10am, I call and it goes to a voicemail so I leave a message. I call again at 10:15am and someone answers saying the owner of the phone lost it and he plans to meet him later to return his phone and that I should leave a message hoping he would check it. I left another message. I have never received another call from either Tom. NO CALL, NO SHOW, 2 DAYS IN A ROW!
I ended up looking at U-Haul's website hoping I could get a few people to help me move my large items since my family and I moved just about everything else at this point. Thankfully, U-Haul now partners with moving helpers. I checked out reviews and selected a company called Pack and Load Pros out of N. Highlands. They fit me in the same day since it would be a quick job and I was able to complete my move. BHP Moving and Storage are, by far, the most unprofessional moving company I've ever dealt with. I had to take an extra day off of work and instead of paying for moving services, I had to put a huge burden on family members and myself to do extra lifting and moving unexpectedly. Using the alternative method cut my moving costs in half so I still see the blessing at the end of it all. But I warn you to use another company. read more