We stopped by here on Sunday, 21June and we're so glad we did. From the minute we walked in till we…read moreleft (after booking a storage facility)....the customer service was 5 STARS. It's hard to find this kind of customer service these days. 1. The storage facility was secured and clean! 2. The rates were very reasonable! plus we were able to get their promo of 50% off the first 2 months. 3. The customer service (lady name Tabitha to be specific) was WONDERFUL!! She was pleasant to deal with. She took the time to answer our questions and didn't rush us. She gave us different options that will work with our needs.

I'd LIKE to write a positive review. I am simply trying to make a reservation. I am unable to…read morechoose a Sunday move-in on the website - and ABSOLUTELY unable to contact anyone at the location. Only a call center (which is obviously in the Philippine Islands), and that is unhelpful. I know that business models are bad, but this is horrible.

Great storage business. We started with our travel trailer and our boat. Well maintained lot and…read moreaccessible with larger trailers. Karen, property manager has been nothing short of amazing, organized, friendly, and helpful. She knows her tenants and we decided to move our storage from another location and have everything under one business for convenience and price. Not a corporate feeling storage company that seems to be taking over all the small businesses. Karen goes out of her way to provide great customer service. Gateway is clean and recently tidy'd up. Highly recommend this location and support local long time business.

From the owner: Gateway Storage takes pride in offering a simple and hassle-free self-storage experience for all of…read moreour customers in American Canyon, CA. We make sure our storage units are clean, secure, and ready to rent for both residential and business needs. Gateway Storage also offers online rentals and online bill pay 24/7 to make your experience quick and easy. Feel free to look at our available storage units and give us a call if you have any questions or simply rent your unit right on the website.

Just want to acknowledged Jennifer for being so nice in assisting me choosing the right storage for…read morewhat I needed. Also to thank Jessica in helping me resolved my issue with the link I got for the lease agreement and was patient enough to explained to me any questions about it. I chose this storage as I've seen it every time I attend the Sunday Mass at St.Catherine as well maintained and I feel safe going there even by myself. Thank you and keep up the good work! I'll definitely share this place to my family & friends.

Have 2 in HI, 1 in CA. Clean & friendly helpful staff in…read moreoffice; unlike the worst public storage wt no one to help or even have wheeled carts available.

I needed to de-clutter and prepare for a down-size move, and so I needed to find a convenient…read morestorage business. I compared locations, prices, and reviews and set up a couple of appointments to make my final decision. My first visit was to Anchor Storage - with Magdelene (she runs this location). My gosh - What a fun/funny feel-good experience it turned in to! She's certainly a breath of fresh air! During a tour of the facility, and seeing how clean, well-organized, and well-managed Anchor was I cancelled the rest of my appointments, rented a unit there and my day was done! (Except, or course, for the all of the movind and storing I still had to do! Lol!)

It's hard to get ahold of anyone at this location. You call, no one answers. Leave a message, they…read moremay call back, but you usually have to call numerous times. You'll be real lucky if someone is actually in the office. The sign says open, but no one is at the front desk. Doors are locked. This has happened repeated times.

Came in to view a unit... left renting a unit lol Alicia &…read moreCarrie are amazing and helpful. Carrie showed me a few options and even did a good deed for me. I appreciate the level of security and how they operate the business. Very friendly, helpful and detail orientated.

What went well!? How about everything! I had a classic storage issue: too much stuff and nowhere to…read moreput it. That's where Alicia at Security Public Storage came to the rescue. She was super friendly and explained everything in a thorough and efficient manner. I appreciated her professionalism and her commitment to helping me find the appropriate sized storage space to keep the ridiculous things I'm attached to. I would like to suggest that future storage facilities be constructed where at least one unit is actually an industrial incinerator or compactor that will destroy the contents at the 6 month point. It's not for everyone but I know at least 2 people a year would take advantage of this service. I know I would.

I think 5 star storage is a great place. The staff are so friendly and professional I'm really…read morespeaking from experience. I as well have been in customer service position and they follow a lot of my beliefs to speaking with me in professional manor. Very funny at times as well.

This is a very nice storage facility. They have safe and clean units available in many different…read moresizes. And the rates are very reasonable! They also have outdoor parking spots for cars,trailers,boats, and RV's. The management is friendly and efficient...no wonder they are called "Five Stars"!!! Highly recomended.

For any questions that you may have about prices, required locks, storage locations and dimensions,…read moreand/or specials, talk to Jeff! Jeff was very easy to talk to and answered all questions with patience and clarity. He personally showed the available storages which made it easier to choose the right one.

I would give zero stars. Steer clear from this storage place. My unit was in the hallways and the…read moreunits are not completely sealed off. The ceilings are open connecting all the other storage units. Mice got into my unit because of the open ceilings. There was mouse droppings all over my couch that cost $3k. End result - a damaged couch and belongings. I should have done research on how to choose storage units before I chose this place. For a small unit, it was around $190 per month and slowly raised to $200 over two years. They make you purchase insurance which only covers $500 of damage due to rodents which includes a $100 deductible! Apparently, they're not responsible for any damage caused by rodents because other storage units may have food stored and there's nothing they can do about it. Their answer is, "talk to your insurance about this." Zero stars.

Nice storage particularly this location. Nice and clean, secured with cameras, there is a staff…read morechecking the area during the day. I would give a 5 star if I was given the info during the enrollment that my storage would require few steps and not accessible by car, and that the advertised discount wasn't given upon first registration or enrollment.

Very hospitable and responsive and responsible manager Marie. Super helpful, and friendly,…read moreabsolutely professional and pro-customer. Highly recommend!

I can't believe how helpful the staff is. I lost the keys to my storage unit and had to leave in…read morethe morning. Michelle made sure that I was taken care of and called the area manager Heather and explained my situation. Heather was able to get over within minutes and got me into my storage units. The day was saved, but also the trip with the U haul was saved. I could go home and not be killed by my wife! Thank you!

Very great service, friendly, fast, and ensures I am happy with my purchase. Thank you!!!read more

Mitchell was amazing to work with at Public Storage! She was friendly, professional, and made…read moregetting a unit super easy. She answered all my questions and made the whole process smooth and stress-free. Highly recommend her!

The process of renting a space was quick and easy online and moving day was a breeze thanks to the…read moreapp as well as the kindness of Melody in the front office!