Unfortunately, this is one of the businesses that Yelp reviews are NOT a testament of the real service of the company.
CHEAT, LIES, OVER PROMISED, UNDER-DELIVERED. INVESTIGATE THEIR REVIEWS - WRITTEN BY FAMILY AND FRIENDS AND PAID REVIEWS. YELP NEED TO FLAG THIS COMPANY.
Move was 2017. Took this long for review b/c we gave them a chance to rectify the items the crew broke and damaged.They didn't.
Move size: 4 B/R household, 2800sq', 400+miles. Total 300+ boxes.
Summary: Trucks changed out. Half the crew changed. Rude and inexperienced, unlicensed sub contractors + 1 unauthorized family member on the job. Lerone used my packing materials to save his boxes. He is CHEAP. He lied through his teeth. We requested, were promised and paid for full packing service, full unpack service, full material cost, using 2X 40 ft container. None of the promises were delivered.
We watched the crew load our boxes into 2 X 40' trailers that sat outside our front yard. However, to our horror, we later learnt they drove the trailers to their warehouse and RELOAD the boxes into into smaller trucks. Our rate and agreement was for 40' trailers which cost more.
Prior the move, we'd shortlisted 3 companies and picked Preferred. Lerone's classic sales pitch convinced us his service is so good that "you can save buying insurance b/c we won't break anything".What sold us was his promise to use SAME CREW to pack at origin in Sacramento AND have them unpack at destination. To win the bid, he lowered the price but then he sneakily cut corners.
The nightmare began at destination. Lerone was more than 10 hours late. The excuse: Flight delayed, drill confiscated by the airlines when he tried to bring as a carry-on. Even a small nail cutter will be rejected by the metal detector. A power drill?
While he was late, his sub contractor crew acted like on meth. The hispanic young man nearly hit my husband in his face until my gardener stepped between them and stopped him reminding him neighbors were watching. He was asked to go off the job but he continued to handle my belongings. In the end, he broke them and then THINGS WENT MISSING.
The new crew unpacked carelessly. Lerone said his crew would wear booties; they did not. "We forgot to bring but will buy them later after unload." LIES. Everything they promised were lip service after contract signed. There were 2 narrow pieces of floor cloth to cover the entire 2200sq'! They conveniently forgot to pack more floor coverings. It was raining and they tracked mud into my new home.
2 of the crew from origin had slightly better attitude. But that faded quickly. They acted like a bunch of homeless people who didn't care about their work or my house, or respect the owner.They helped themselves to my fridge.
To cut cost, their system was set up to have them finished work with minimal breaks.Tired and hungry = grouchy and careless workers. Lerone finally showed up at almost 5pm. He demanded payment of balance. If this happen to you, do not pay. Call the police. Make a scene. If they will not unload your stuff, find alternate ways. After payment, he disappeared to get "lunch" at 5.30pm? Of course, lunch for his poor crew never show up. Neither did he. In fact, after that day he took my money, i never saw this man again.
8pm: a strange African American lady walked into my house. I was shocked. She proceeded to use my bathroom without asking. After 30 mins, she returned & joined the unpacking crew, carelessly tossing my things. When asked to stop, she challenged "Do you want this job finished?" I paid for professional movers and for experienced crew, not a bored girlfriend.
There was no supervisor so it was extremely awkward and tiring having to oversee the crew. They dumped everything on every surface they could find in no order. Shampoos, garbage bins, liquids from bathroom were dumped indiscriminately onto bed mattresses without bed sheets - yes ruined. Neatly packed clothing and books were overturned in the air into large mess piles like a thrift store. By 9pm, all boxes were off loaded from trucks & half the house were full of boxes waiting for unpacking.This was expected - a job that required 5-6men 4.5 days to pack at origin would take at least 2-3 days to unpack + time to assemble furniture. Lerone insisted everything could be done in 1 day. 10pm: they decided to stop unpacking & assemble furniture. After 1hr of rummaging, all sofa legs were confirmed missing.
Crew said they'd return next morning to finish. They never did. Lerone avoided our calls. At basic coverage per California law for all carriers at $0.60/ lbs, the claim is $3661. Preferred Movers, after making us resubmitting our claims multiple times in various formats, gave us a check in the amount of $186.We suspect our claims never made it to the insurance co (to save his rate from increasing).This company is dishonest and uses bad crew. They make mistakes and tried to cover up instead of doing the right thing to fix it. Avoid. read more