Terrific place to go to pick up your mail or send mail. people are very nice and professional!…read more Thanks, Matt McKenzie

horrible customer service from Desi the owner. all he cares about is charging you his margin even…read moreif packages don't get delivered. support you local business that puts customers before margin. shame

I do not recommend this business at all…read more I moved from CA to TX. I had gone through United Moving; they turned out to be a moving broker's company. I specifically ask if they were and was told no. So, they lied because the movers who showed up was, I Relocate You. I had them store my items for about a month until I transitioned. Therefore, when they delivered, I discovered that some of my expensive items were stolen, even my sons $300 Yeezy tennis shoes out of one of our moving bins. I also received items that did not belong to me as well, A few that I gave back to the driver as they unloaded, then I had wrong boxes delivered, in which I missed several of my items. Lastly, I put in a claim, with them for the missing $1000 computer gaming system. The insurance only covers per pound, so if you have small expensive items, you're not getting back anything. I missed about $2000 worth of items, and they tried to pay me $125. This moving process was a bad experience all the way round and I will never use them or refer anyone to their company. It is shameful for the way they so hard-working people, especially a single mother like me. It has taking me a while to write this review, in which I rarely do, but I would hate for anyone else to have the same experience as me. They talk a good game to lock you in even with all the research I had done before, please do not trust this company.

My recent move from AZ to CA has been a nightmare!…read more I used a broker; Top-Tier Moving Group out of Florida, who in turn contracted the carrier; I Relocate You. According to the Dept of Transpo, Top Tier should have disclosed the carrier, which they did not. If they would have I would have never moved forward after reading all of the bad reviews. On the day of pick-up the driver repeatedly called to inform me of delays. When he finally arrived, he said he couldn't fit all my belongings into his truck and would have to come back. He returned at 9:30 PM with just his wife, and the two of them loaded my belongings onto a small budget rental truck, a process that lasted until 1:00 AM. He then told me he would be charging me extra because I would be taking up more cubic feet than originally quoted, citing that my bed should have accounted for more space. I challenged the driver about the increased charges and amount of additional cubic feet he was charging me for, as well as the new contract that lacked a promised delivery date as initially indicated by the broker. As a single, 64-year-old woman, I felt I had no other choice but to comply, fearing they would unload my things and leave and I had to be out of my condo by the next day. As it turns out, the movers couldn't fit all my items on their truck, because they had other items in there from other customers. They moved the remaining items from inside my home to the garage and said they'd be back early the next morning. I told them a cleaning crew was scheduled to arrive at 6:30 AM and I needed to turn in my keys. Despite this, they did not arrive before the cleaners and called me multiple times to delay the pick-up. At one point, they even asked if I could move my belongings to the front of my garage. The remainder of my personal belongings were finally picked up at 2 PM the following day. When I contacted Top Tier Moving group the following day, they washed their hands of any responsibility and said that once the carrier takes over, they are not responsible. The initial delivery expectation from Top-Tier Moving Group was that my belongings would be delivered in 3 to 5 days. However, the driver from I Relocate You stated it would take 7 to 15 days. The actual delivery time was a staggering 42 days from the pick-up date. Each time I called for a status update, I was given vague and dismissive responses. They repeatedly said they were "hoping to load" my items, without providing any concrete information. I finally received a text message from the driver on 7/10 and was told my items would be delivered the next day. Upon delivery, I discovered several damaged items, the most noticeable being my couch. The plastic covering was ripped off in multiple areas, revealing black marks and scrapes underneath. Additionally, one of the couch cushions was missing. My light-colored headboard was soiled with marks on the top, and my paper shredder was missing. My antique dresser, which had its mirror removed during packing, was damaged and the mirror could not be reattached. Adding to my heartbreak, my golf bag and golf clubs, which were a cherished retirement gift from AT&T, were missing. The delivery drivers stated they were not employees of either company and were just contracted to make deliveries .They explained that my personal belongings had been moved from Phoenix to storage in LA, causing them to be handled multiple times and likely resulting in the damage and lost items.They attempted to give me several items that were not mine. I informed them of the mistake, and they returned the items to the truck, although this mix-up could have been avoided by checking the lot numbers on each item they were bringing in. This entire experience has been infuriating and stressful. The lack of professionalism, transparency, and care from both the broker and the moving company has left me with missing and damaged possessions. The bait and switch of the contract from the broker to the carrier was completely shady. The increase of the overall cost of the move was infuriating because you are at their mercy to just believe them, otherwise you forfeit your deposit. I am currently in the process of filing a claim for my damaged and missing items. Additionally, I have contacted the Department of Transportation to file a formal complaint against both companies involved. Furthermore, I am in discussions with several other families who have also been victimized by these horrendous companies, and together we are preparing to file a class action lawsuit. I would strongly advise anyone considering Top-Tier Moving Group or I Relocate You to immediately disengage. Do Not Sign or pay any deposit! Do NOT use a Broker!

Someone just contacted me saying they had a box that belonged to me , with photos and documents…read more.. The person sent me photos and it was confirmed that this company mix up my stuff and sent it with a move to another person!!Ive paid 4 K and I dont have all my stuff!!!!!

This company stole everything from me. Open boxes, missing sofa m, broken table…read more Im suing the shit out of them. Stay away. Over 15k in damaged items.

In the past 10 years, I have seen the USPS postal service become VERY unreliable for incoming and…read moreoutgoing packages and mail. Many sent items and expected items have been lost or stolen. Even certified mail or return receipt mail goes missing frequently. Seems that USPS only really cares about your package if you use the more expensive priority mail. Even then with the tracked priority mail, I have had packages go missing. Unfortunately, if you have to ship to a PO Box then you HAVE to use the USPS. In those cases, I always use Priority Mail. UPS has a better record than USPS but still mistreats and loses packages. I have had the BEST success with FedEx. I have only ever had one package lost. According to FedEx it is still circling Nashville. When using FedEx I have the best service and experience when I go to the corporate ship point on Nichols Drive. This is where the packages go to anyway, so I go straight here instead of the FedEx Kinkos locations. I have had a MUCH better experience at Nichols Drive than ANY FedEx Kinkos location. Paulina is a consistently excellent employee at this location who always provides excellent customer service. I use the cheapest ground option and allow plenty of time for shipping when I can to save money.

My contact at FedEx is trying to fix the issue…read more FedEx ground...for several months now packages have been arriving at another address. I call the 800 go FedEx over 20x and issue is never resolved and cases closed. I called into this location and expected a call back as promised. No call back. It seems like nobody cares with this company.

Do not use for cross country move! 1. After 3 weeks still no…read moreETA. I had to fly back to get my stuff which they neglected to tell me was in a different town 100 miles away. Then I uhauled my own stuff. Of the $2300 I had paid them they agreed to refund $250 but I had to sign a document that said I wouldn't leave them any bad reviews. I never got the refund. The experience from beginning to end was a nightmare.

Updating since yelp won't allow me to submit a new review. This company is terrible. The owner…read morecalled to cuss me and my boyfriend out for half an hour and refuse to move us after my fair review, which I'm keeping unedited below so you may judge for yourself. My favorite was when he said incredibly sexist things like, "you're just upset you're going to miss your pedicure appointment." He also made sure to call my boyfriend and I dipshits before he hung up like a child. You can believe what you want, but the owner literally said he was just going to write a response to our reviews and make us look like assholes. I'm now seeing all the other negative reviews in a different light. I'm glad I didn't give this man a penny of our business and I hope no one else has to deal with this company. They give you really low moving quotes, but it was extremely easy to take that quote to another company and get another moving company with a better deal the same day he cancelled. Original review: Everyone should be aware that when you pick a pick-up time for the movers and literally sign a contract with that moving time, they don't take it into consideration and they probably won't tell you until the day before. My pickup time was set as 9am today on my contract and I had no communication until yesterday that they won't be coming until somewhere between 12pm and 2pm. We have already made plans to turn in our keys and leave after we move everything out. Now, we'll be driving through the night since even after the movers are done we'll have to clean after them before we can turn in our keys to our leasing office. There should've been more communication since I literally have a contract that I signed with them weeks ago saying 9am and I hadn't heard otherwise until yesterday when we move today. At that point, there was nothing to be done since they can't move us at the requested 9am time because they're moving someone else in the morning. The only thing they said was they could refund our deposit and we can get another moving company. That was obviously not a reasonable solution since we were given one day's notice. Now, they just called with an update saying the truck won't get here until between 3 and 4pm. Our leasing office closes at 6pm so now we may not even be able to turn our keys in at all today. I will give an updated review of how the actual movers are once they move our stuff (they may actually be great), but this is just a review of dealing with customer service so far. And to hopefully help anyone else avoid this situation as well.

I really wanted to make an effort to review LNL because I literally had the best moving experience…read morewith them having just moved from sf to nyc. After getting quotes from at least 5 different movers, LNL had two options, a low cost move that my stuff would arrive within 3 weeks and a more expensive option for 6 days. Given I was paying for this out of pocket I chose the first option. Everything with them went so smoothly. Jon was incredibly nice and responsive. They came when they said they would, and even though my stuff could've taken up to 3 weeks to arrive, it actually came 6 days later. And nothing was broken or lost. A couple lampshades were dented and a floor lamp was bent a little but honestly people have told me about other moving horror stories where everything arrived broken or key things are lost so I'm so grateful that they handled my move inexpensively, quickly and with care and responsiveness. Could not recommend them enough.

I've moved a number of times in my life, including one cross country move, and I've never had…read moremovers as great as LNL! From the beginning to the end, the service was so good. Courtney kept great communication with me every step of the way. When I had a problem that her company couldn't help with (problem with my car shipper), she remembered me and contacted me the next day with a recommendation on auto transport companies another of her customers had mentioned. My mover (Russell) worked like a madman. On one end of the move, he had a second person he worked with, but on the destination end he worked alone... and on the destination end he had to bring everything up a flight of stairs. I have a hard time believing he was able to, but not only did he successfully move everything himself, nothing was damaged. Not a corner nicked, nothing broken. In fact, this will sound funny, but he left two items in better condition than they had been (they had been loose/wobbly before LNL picked them up, but he tightened them). If I ever have to move again (oh boy I hope not...), I'll use LNL again for sure.

I went to print and fax some important documents. I was trying to access Google email. Moe was more…read morethan helpful and showed me other options of retrieving and printing my docs and getting them faxed. Her assistance saved me time and money. She had a very upbeat attitude. This is the FedEx located at 3100 Folsom Blvd.

This spot is always busy -- and somehow always keeps its cool. The staff is consistently friendly,…read morehelpful, and lightning-fast at what they do. Good customer service can feel rare these days, but not here -- they deliver every single time!

We did a cross country move and it went very smoothly! Our coordinator, Teresa, was very helpful…read moreand checked in with us frequently. I would recommend them for a move!

My company needed some lab equipment shipped from Massachusetts to California. Workspace Moving…read moreSolutions (NC)'s partner agent is Chipman Relocation; the three-man crew was actually from Monroe Transportation. Scheduling was arranged by Workspace and email/phone communication leading up to the day was good, especially with any delays or changes. Ended up being a total of six pallets of lab equipment to unload. Bigger items such as a freezer, centrifuges, orbital shaker, and oil press were fully unwrapped by the guys. The crew placed items inside rooms per my team's direction, brought their own dollies. No gloves, although these weren't the heaviest or most expensive kind of delicate instruments, that did strike me. Not sure about what kind of insurance was included. Other boxes were not unpacked but brought into lab storage rooms or appropriate warehouse space. We had a rough inventory list since it was packed by the East Coast partner company. No major damage or complaints about the delivery and movers.

So the long story short, I had purchased a classic car down in Las Vegas, and needed to get it back…read moreto Sacramento. I really didn't know where to start so of course I went to Yelp first. After getting a few quotes, and having a few people contact me immediately through the app, I was about to go with a car transporter when I decided to call Brian. Told him my story and Brian was really friendly, honest and upfront. I decided to cancel the broker I was working with and go with Brian. It actually worked out too because he was going down to Vegas. I wasn't in a rush. We kept an eye on the weather. And it just so happened to work out. Brian provided constant communication and great customer service. I can't say enough on how knowledgeable Brian is and how safe I felt having Brian take my vehicle. He gave me a closed transport for a single vehicle at a fair price. He does such a great job I could not have asked for better service. It's always great to work with an owner operator and not a broker. Highly highly highly recommend Brian for any service he offers. Thanks again Brian, it was a pleasure working with you!

To begin, BSB TRANSPORT LLC. is a self-owned business - NOT A BROKER. I can't tell you how hard it…read moreis to find someone you can trust, especially with a rare classic car. I needed to get my car to Los Angeles to a trusted mechanic in a short period of time, and made the mistake of contacting a broker unkowingly. In my frustration (receiving dozens and dozens of calls and offers from brokers and not the services themselves), I reached out to a classic car group and Brian with BSB TRANSPORT LLC. was very highly recommended. And I'm so glad to have found him. Brian arrived at the exact time he mentioned, and with delicate care, loaded my beloved car, and the next call I received was from my mechanic that the car was delivered safe and sound. A few weeks later as the car was nearly done, I called Brian and he scheduled the pickup with a bit of leeway in case the mechanic needed more time. I received my car a few days ago and prior to that a detailed overview of the car before the delivery (photos, descriptions, and delivery quote via email) put my mind entirely at ease. I'm so happy having found Brian and BSB TRANSPORT LLC., a stand alone no-broker service for delivering cars with perfect ease of mind. I'll be using this service and highly recommending it to anyone needed safe, secure, peace of mind delivery at a fair and honest cost. Well done Brian.

I was a repeat customer. They did a pretty good job in the beginning. Not so much recently.read more

They did an amazing job with our move! We've moved a lot in the last 10 years and had horrible…read moreexperiences with movers, so we were very anxious but John and his company really ensured that everything went smoothly. John came to our house and gave us an estimate based on our property, which was nice since it wasn't time-based like most companies. At the end of the day, this was a much better deal too. On the moving day we had Felipe, Noe, Jorge, and Juan. They worked so hard to wrap and unwrap everything carefully, we didn't have a single broken glass! They were able to move our huge and heavy dinning table out through the balcony, without any scratches. I highly recommend this company for your moving.