Well it happened, a very bad thing...my indoor cats got fleas! Hmmmm you say how did that happen? Well it is Houston and we do track in and out, I also sent them to a groomer and I am a little suspicious about the fleas showing up but cannot really know it is Houston and we do have bad fleas in some seasons! I tried to bomb my self, still saw a few fleas on them a week later so did my research and called these guys. It is a bit of a pain and you have to get the animals out for the day but NO MORE Fleas, cost me about $200 for full treatment indoors, out doors for about 3500 Sq Ft. They lost a star because there phones and scheduling system and info given was not smooth. let's hope I don't need them again but would call them. read more

Had them spray once and received good service. 3 months later received Ring notice while I was traveling (note: I did NOT have an appointment set up). Told the guy from my RING that I didn't make an appointment. Didn't matter, they still billed me for no service. I've sent letters trying to resolve this, NO RESPONSE. Do NOT use this company since they are SCAMMERS. They are putting me into collection for nothing. RUN and RUN FAR to another business with ethics. read more

We're highly disappointed in the decline of treatment and customer service with Bulwark. We've been charged for a visit that didn't happen, and management did not attempt to retain us as a customer. Fortunately, we are no longer under contract and able to shop around. read more

They really don't care about helping you- I waited for two weeks to get an exterminator to come look to see that we have drywall termites. It's going to be a big job, but the exterminator didn't show up for the appointment and the call center is a joke. They are very slow, mix up information, and two of the four people I've spoken with sounded out of their brain high. Too many bug fumes, I guess. read more

This is our second visit with Bulwark - they are great at responding to any issues quickly. Both visits were scheduled within a day of my call for help, thankfully! My exterminator today was Joseph Costello. He showed up on time, listened to my situation and did a very thorough job of treating the house. read more

Gervase Lee scheduled my service and showed up right on time. He explained everything and took care of our home! Highly recommend Bulwark and Gervase. read more

Gervase did my exterior service today. He was very professional, courteous and kept me well informed via text message. As I was not home, he left me replacement sticky pads for the garage. Bulwark are always very responsive and come quickly to deal with any pest issue. read more

Tyler M. came to my parents home to exterminate. He was on time, professional and most importantly patient due to my tardiness of arriving untimely. Please y'all, consider Bulwark Extermination for any extermination you need done. From start to finish Tyler explained what pest problem there were, also, he treated the outside and inside of my parents home extremely thoroughly. Tyler even explained the contract in great depth. My parents are super super pleased of the work completed by Tyler. See you next month Bulwark! The Addison Family read more

I've been with this company for 2 yrs! Was never late on a payment and always enjoyed their service! One day that all changed! Long story short, customer service was horrible and unappreciative! I called a company to come out the same day to provide service at a cheaper rate! Customer service is how you retain loyal customers! read more

James Foster came out for Bulwark and did a good job. He was very informative and explained what and why he was spraying. I would use them again. read more

I just had Zachary W treat ants inside and out. I felt he went above and beyond to try to take care of the problem. Sometimes they are hard to schedule with, but the technicians are always great. read more

Today was my first service call for pest control. I had an infestation of ants and Daniel came out . First off I was super happy because I was expecting him at noon and he was early. He introduced himself and was very professional. He did a thorough inspection through out my house and yard . I had tons of ants in my laundry room and kitchen after the first service call, I already noticed a difference. No ants!! So far so good!! I'm so happy I found this company on yelp!! They are awesome!! I highly recommend them. read more

I've been using Bulwark for a year now. I switch from another local pest control company due to lack of customer service. Ryan showed up on time during my scheduled window and did a great job. He was very courteous and explained everything he was doing to me. I will use again in the future. read more

Ryan did an awesome job, as always, treating my home. This was a follow up visit and he always ask what bug do I have problems with and describe the treatment that will be done. Thanks Ryan! read more

Chad does continues to impress. Called for follow up call. Was here in 15 minutes. Cares about his customers.

Pleasantly surprised. Bulwark has been our pest control company for a few months now and they have done a great job. They're punctual, they do what they say they're going to do, and they will come back if we're not satisfied. We've had a problem with mosquito infestation in our area and subscribed to that service too. They've come back more than once in a month at our request to help control that infestation, no questions asked. Their web is a bit quirky. I could not set up a credit card payment and had to call it in, but the person who took the call was easy to work with. We will continue to use them. Joseph came today. I really liked that they sent a photo of him before and he showed up as scheduled. I told him where we had had problems and he paid extra attention to those areas. Very pleased with his service. read more

Edit: I was contacted by customer service and they provided me with a more than satisfactory response to the situation. I decided to give them another shot and can see what the other reviews are talking about. This is a top notch service, and they have proven that they pull through even if the ball is dropped at some point read more

5 Stars for James Wilson, who was the tech that came out to correct the work that the previous techs missed. He was very nice and knowledgeable. 4 stars for Bulwark overall due to their scheduling team who kept scheduling me out of my availability and took forever to get it right. If you go with Bulwark, make sure to ask for James as your tech. read more

So far, great experiences! We had James Wilson come out and spray our house, including for mosquitoes and he was thorough, knowledgeable and a pleasure to work with. I was able to share with him my concerns about the house and the yard and he was quickly able to give me feedback on what we should do. He also was willing to come inspect some reclaimed wood furniture we recently bought to make sure that it would be safe from critters to prevent surprised. We'll be requesting him for our next appointment! read more

The technician Gervas Lee was SOOO helpful!!! He texted me and let me know exactly when he would arrive. He really went the extra mile and answered all of my questions. He even got up in our attic and explained where mice and pests could get in. I was actually thinking about canceling our membership with them based on the sole fact that it was super hard for my husband and I to be available for inside exterminations however I don't think we will be canceling now if he is the guy who will come out every time. Highly recommend always ask for Gervase (pronounce Jer Voss) 5 stars read more

I have used Bulwark several times over the last few years to take care of the flea problem in the yard. We always just do the exterior. I have to say, the service seems to depend on who comes over. A few times I was dissatisfied because the technician did not seem to know what he was supposed to do, and was usually just gone in a few minutes without letting us know that he was done. Recently we had quite a different experience with Justin. He took in all the instructions and was thorough. Will ask for him next time! read more

I will be a regular customer especially as long as the big tree roaches are what ever they call keep getting in my house! Lol but anyways I had Romello, very thorough, nice young man. He explained everything on what he was going to do and the benefits of doing it. He wasn't pushy about extra services like most eventho I inquired about other services he answered it with ease. He also got two big wasp nest for me without asking!! Thanks Romello! Thanks Bulwark! read more

JaVoss is very knowledgeable about pest control, while ensuring that he provides the best customer service. The company has sent other representatives that were sloppy and disegaged with their work. We were strongly considering cancelling the service because of our dissatisfaction. We will continue the service if JaVoss is our dedicated service provider. JaVoss is so engaged and good at what he does, I can easily see him being recruited for other employment opportunities. I hope the company acknowledges his worth, as he represents them well. read more

Wasn't happy with the service at all.... In sum, Bulward was unreliable on scheduling with missed appointments, calls saying they had come by the house to treat but we were not home (when we were), and most importantly, the treatments didn't work well. We had Bullwark start treating a new home 2 months before we moved in with the thought that we would be in good shape when we moved in. That plan didn't work, as we continued to have significant pest problems for 6 months after we moved in, so Bulwark's treatments were ineffective. read more

Edwin came out for a follow-up service to address outlet dusting. He was quick and very professional. Explained what he was doing and even took the time to remove cobwebs and wasp nests from the exterior which were missed by a prior service. I've used bulwark for approximately 6 months now and have not been disappointed. read more

Our tech, Charlie, is super thorough and friendly. Great service and always willing to come back for in between service, if needed.

This time the review is extremely hard for me. I have been with them since 2019, and 10 months ago I wrote about how great the service was, and I would recommend them 100%, and now if I can get them to show as promised, I am doing good. They use to call me when it was time for my appointment, and now I have to call to see what there availability is, and still I get the no shows. I feel like the very least that they could do is to call and let me know that THEY are canceling. read more

Karmethisius (K) came out yesterday to start my initial pest control services. He was very helpful in explaining what types of services would be performed today and how it will help with our bug problem. He was very professional and quick. The chemicals used were pet friendly and did not have a scent. He knocked down all the high level wasp nests as well as spiders for us. I am very satisfied with the quality of service I received and will be looking forward to more services. read more

Chad always does an excellent job treating our house! He takes care of any issues we are having and is very attentive to our pest issues.

I was looking for a company that could tent our house (termite fumigation), and specifically asked if Bulwark could do this. I was told that after their inspection, they would make recommendations. After his inspection, I wasn't 100% sure that their rep knew what kind of termites were eating the wood on the 2nd floor of our house. He could find no evidence of subterranean termites, so he surmised that they were dry wood termites. And Bulwark does not do tenting. THEY DON'T DO TENTING??? I made the appointment for inspection the week before, and postponed a vacation to be home for this inspection. It was a total waste of my time. They don't do tenting, and that is what my house needs. I'm back at square one and attempting to arrange this from Lake Travis. I'm really unhappy with Bulwark, and shame on them for not telling me that they don't do tented fumigation. read more

We've been using Bulwark since we moved here 2 years ago. Before that we lived outside of Texas and never really had the need for regular pest control (we were surprised about how important this was when we got here!). All of our techs have been professional, punctual, and kind! Dwayne used to service our house and was always pleasant. Our new tech, Lionel Ruffin, is equally awesome. I love that you can schedule via text and the techs give you a heads up before they show up to your house (gives us time to let the dogs out before the treatment). On top of the team being awesome, we haven't had any issues to insects since we started using Bulwark (our house was vacant for 90 days before we moved in so it was pretty bad when we first got here). Would highly recommend!! read more

Excellent customer service. Edwin was professional and courteous. Very pleased with Bulwark.

I have been using Bulwark for three years now. An agent named, Clifford Bartsch came by for our seasonal treatment. He was fantastic and very professional and he asked if we had any issues. I would definitely recommend Bulwark to anyone we haven't had any pests since using them. read more

I found them via a Groupon, and am very please with the service so I will be using them on a quarterly basis now. Cody C was the technician on the first visit, and he was really great. He is clearly very knowledgeable and took time to explain what he observed and how to best handle the situation. We live in a new subdivision with lots of construction currently which has kicked up some extra activity with the spiders. I am pretty picky when it comes to service and rarely see excellent customer service these days, but Cody definitely hit the 5 star mark. read more

UPDATE: Owner reached out and management provided more than satisfactory explanation and redress for my experience. Appreciate their eagerness to accept responsibility and make things right. Management was open to feedback and did not waste time on excuses. Would give them another try. EDIT: Forget Lionel. Turns out he's all talk. He's very nice but not thorough. It wasn't until I discovered wasp nests (4) above my garage and requested a follow-up service that I realized he missed a few critical spots, such as the sockets and ceiling corners because I saw the second technician Bulwark sent (Ismael) spray them. Moreover, although I specifically noted the wasp nests in my follow-up request, the man that scheduled the follow-up service failed to communicate that to Ismael so he did not bring the necessary tools, thereby necessitating a third service. For the third service, Bulwark sent DeAngelo. DeAngelo had a great attitude and work ethic. He not only removed the 4 nests above the garage but found two more around the back of the house, removed them, and sprayed them down so that the wasps don't come back. Lionel, on the other hand, removed the nest above our front door but did not spray it down. Finally, I received a call from Bulwark saying my technician will be late AFTER my technician had already left. Their admin and scheduling system is a mess. Bottom line is, despite Bulwark's incompetent office staff and inconsistent training/personnel/standards, they do live up to the 100% guarantee/free follow-up service promise, but scheduling is a hassle and I prefer a company that does things right first time. read more

I have Bulwark come spray my house seasonal. Lionel Ruffin did a great job and very helpful. Superb service. Highly recommended.

I love these guys! They are always so helpful and responsive. They are always willing to do whatever it takes and always come out between applications for any situation that arrises. They take care of my house as if it is their own and I so appreciate that. read more

Edwin N. came out to treat my house today. Fantastic customer service!! He did a great job, answered my questions and went above and beyond by cleaning garage, patio and sidewalks really well. I highly recommend Edwin and Bulwark. read more

I have been using Bulwark for the past year and have always had a great experience. They have an online portal so its easy to schedule and pay for services. They also have stellar customer service. Anthony came by to do a ret-reatment in between services because I was having problems with ants. He not only re-sprayed and gave me baits for the inside, he also took down a wasp nest in the front that I hadn't seen. He was very respectful of my property and my time. Thank you for your fantastic service. read more

I've been on an every-other-month treatment plan for 2 years now. Bulwark is great and Edwin Negron, my service professional, is so helpful and thorough. Any time I have issues between service treatments they are so prompt to come out and fix it. When I first signed up I was reluctant to committing to a long term contract but I've been really impressed with the quality and service. read more