The process was done professionally with signing a contract electronically…read more The serviceman was cheerful and helpful and did the job thoroughly. I will call them again if need be.

Horrible customer service. You would think for someone that has been with them for several years…read morethat they would get it right by now. I would highly recommend staying away from this company because they tend to just show up on the day of your service on their convenience and never once have they been able to accommodate the timeframe that I was promised I just canceled my contract with them after being with us for several years and have been dealing with this issue every three months. There are much more dependable pest control companies in the Houston area. These people seriously need to get their act together.

First time using BUGCO and it was a great experience. Technician was prompt knowledgeable and…read morefriendly. He conducted a thorough examination of the property including the attic. My go to people from now on!

As the highest rated pest control business in the city, I had high expectations for their service…read morebased on their online reputation. Over the series of experiences I've had, it was strangely somewhere in the middle. The positive side was that they were incredibly responsive. The customer service is on point and the attitude of their management is definitely a class act. I have no doubt this is a major driver for their most positive reviews and deservedly so. The part where I struggle is the mixed experiences from the various technicians that had come to one of my properties that had an ant, cockroach, and spider problem. The initial $160 was a bit higher than I expected, but a small price that I was willing to pay to rid the property of creepy crawlers. Jason and Servando (sp) extremely brief in their initial run of the place. Even after their treatment, I still saw plenty of spider action where it was clear were not that thorough. After explaining my situation to their staff, they assigned the manager at the time, Daniel, to come back and apply treatment the way he intended. He went nuclear with a whole host of sprays and was extremely thorough both inside and out. His work made a world of difference and there was very little bug activity for close to a year. He was thorough in his explanaition and super transparent with his approach. If every experience was this thorough I think I'd be more receptive to future service. He has unfortunately left the company. Typically they recommend treatment 3 to 4 months. The subsequent visits after my initial concerns were not charged, which I'm thankful for but should not have taken that many times just to get the desired result. It was close to $250 for carpet ant treatment, which felt out of my budget but was assured that the chemicals would be different than the standard ones used for treatment. I was presented with a 30 and 60-day warranty which is fine but not something I elected to go for this past time around. While I'm sure they've done stellar work for other households and other properties, I do wish that I was able to experience the same magic on a consistent basis.

My rep Alberto Quiroz did a thorough job of treating out home's interior for spiders & exterior for…read moreant bed build up. He also went the extra mile in such GREAT detail of explaining how the ant treatment works. He also discussed intricately about the chemical he was using inside of my home and how it was plant based and harmless to plants & etc. Alberto was one of the most detailed & passionate reps I ave done business with. This compliment is coming from a 20 year sales executive. Keep hiring & promoting passionate team leaders such as Alberto to keep Bulwark great!

Great service! This team is professional and informative. Marquis M has treated our home many times…read moreand has always been friendly and helpful. Use Bulwark!

Excellent experience helped me with a bee extraction problem I was having and also helped me…read moretrapping a rodent. Extremely good pricing as well. Strongly recommend to everyone.

Travis with Bee-n-Green did an outstanding job! We had bees outside a brick wall, but he discovered…read morea hidden honeycomb inside the classroom ceiling. He carefully removed it, repaired the ceiling, and left everything neat and clean. Great customer service, excellent work, and very professional. I would highly recommend him--A+! JLJ

I wish I called them first. My issue was resolved promptly and the customer service continues to be…read moreexemplary.

We had squirrels in our attic and did not know it until the A/C was inspected. We got an…read moreimmediate return call and Urban Jungle came to our house, provided and plan, executed the plan, and we were impressed with his professionalism and courtesy. We give them a 10-10 being the best

Called for a quote and inspection. The man said he could not reach his tech so couldn't schedule an…read moreinspection and would call me back in 20 minutes. Never heard back.

showed up on time, professional and helped us by pointing out potential future issues with door…read moresealing and water settling locations outside that we had not noticed yet. would recommend

I called them earlier this week to show them my roof issues with piles of feces from a creature…read more Knowing I had no interest in handling it myself. I looked for a company to remove and treat the affected issues. I could see two areas when they came out they found one more. We assume it was raccoons not in the attic nor crawl space. First time having this issue but it's been resolved. I am a bit concerned since it rained last night post cleanup and treatment. I'm hopeful it solves the issue and I won't need to address again. There are no pictures post cleanup. I documented photos of what I saw to get an idea if I was calling the right company to handle.

Ruben and his team helped us with our mice issue. Ruben is very knowledgeable, honest and…read moreresponsive. Highly recommended!

Pam and Armando came today and sanitized our laundry room . They pulled the washer and dryer out…read moreand thoroughly cleaned and sanitized the area that was invaded by rats . They did an excellent job! Pam had come alone previously and tried to do this job by herself but really needed an additional hand moving the washer and dryer. Armando had also come previously to help set traps and seal weep holes . Both of these technicians and the other team member , Ian, did an exceptional job helping get rid of the rats! We are very happy with the service we received from all of them !! Highly recommend them and Biotech!!

I called them to remove a critter that was living in my attic/wall. They arrived with really fancy…read morerodent van. It looked like a Ghostbusters level vehicle. He found the source of the entry, got on a ladder and took a picture. His solution: wait til I don't hear it anymore and call them back and they can seal it up. Seriously? Paid 59$ for this - for nothing. I called wildescapes. Matthew said "I'm gonna come put a one-way trap up there, seal all but the trap and I'm gonna do it right now" The squirrel was gone by the afternoon. I will say biotech called me back an hour after their tech was out here. Office person asked if I would like them to come put a one-way trap on the vent? You know what??? that would've been an excellent suggestion for the tech to make while he's sitting here talking to me and STARING AT MY HOUSE but it's too late now. She said they could send a more experience technician. Then why did you send that one to begin with? Don't waste your money- call Matthew.

'd give more than 5 stars if I could. Ken was extremely knowledgeable and took his time to explain…read moreeverything to me. He was patient as I asked a ton of questions. I have an existing contract with a large company but they wanted to charge me over 4k for treatments, special insulation, etc. so I reached out to Bug State on a recommendation. Bug State saved me from spending $4300 and getting an unnecessary treatment. Ken could have sold me on a lot of work and I wouldn't have known any better but he was honest, gave me real information and never pressured me. I highly recommend them for any pest services. While I still have that contract with the big company, I will be calling Bug State for all future work. Integrity is something that is hard to find these days but it seems to be a cornerstone of how they do business. Cannot recommend this company enough. ***For awareness - this review is the same one that I posted on Google reviews. I wanted to make sure that Ken and team had a review on Yelp as well so I copied it from there. Highly recommend these folks!

I got great service from Ken. Hes fair and an expert at helping you out!!!!…read moreDo not hesitate to save your home from termite invasions using his service. We had a misunderstanding but Ken kindly called me to make things right.