So many other better dealers when it comes Audi! I have been a loyal customer for the past 15 years, 6 cars to be specific to Rusnak but this time I got a quote from a different dealership only because Rusnak didn't have the car I was looking for. I went back to Rusnak to see if I can get a reasonable deal on a different car but no way, loyalty is only on the customers part and they don't care if you have been walking into their store for the past 15 years and giving your business to them. I don't think if they know what loyalty means. The sales rep comes back with crazy numbers on a lesser vehicle compared to the vehicle I was looking for and the "manager" comes and promises me much better numbers on 2020 vehicle and I said ok do your thing after 30 minute wait the manager didn't show up again and gave the numbers to the sales rep that had worse numbers then the 2021 car. Like I said! I have been going to Rusnak for 15 years and everytime the salesman and the managers are different. It looks like even their employees are unhappy because they are not selling due to their hands being tied up. I feel like I am wasting my time writing this review just like I wasted my money on those 6 cars that I bought from them. Thanks for opening my eyes and loosing a very loyal customer. Z. Keshishyan read more

I purchase an Audi vehicle last year. This agent told me that he will ship us mats but guess what it has been over a year. I contacted him 5 times and even visited the store. And guess what? The mat is no where to be seen.... read more

Was a pleasure to work with Rick Torres and Aaron to get my ideal car. They worked with my specific needs, met me at the right price and got me in / out super fast. They were really responsive and worked with my trade in better then any other dealer. Hope to stay with them for all future Audi's. read more

Car shopping and visiting dealerships is a daunting task, but it must be done if you want that new car smell. I initially visited Keyes Audi in Van Nuys because of its reputation and because I've bought my last 2 Audis from them. However, inventory was lacking. A search through Audi's car finder website brought me to Rusnak/Pasadena Audi. There was a plethora of Audis - especially models with the specific options I was looking for - that were in stock or were being delivered fairly soon. The sucky part about some of these websites is you have to call in for the price of a particular vehicle, but not a big deal - I just submitted the online inquiry form and was immediately emailed back by Larry Gootkin (and some other salesmen at the dealership). I'm so glad we got in touch with Larry because he was great to work with! Before visiting Larry at the dealership, we communicated a bit through email and he responded timely with every question I had about the car I was looking for. There was no sales pitch or pressure to buy, not even when we went in to the dealership to meet him. He was very patient in answering questions and in working with my husband and I to find the right vehicle. We felt he was truly looking out for our best interests and was genuine. We brought our 3-year-old son along (OMG, yes, pretty ballsy especially when tods don't sit still for more than 5 minutes at a time) and Larry was very friendly with him, even showing him a magic trick that left my son baffled ("I have money coming from my ears?!"). After closing the deal on the car we settled on, Larry stayed with us passed closing and made sure we could drive off the lot as comfortable as can be with our purchase. Larry seemed dedicated to his job and to everything Audi. He even stopped by the next week at our home to deliver an item we ordered so we wouldn't have to drive back to the dealership when it arrived in stock (which is a 40 minute drive for us from our home). We've been fans of Audi vehicles and will definitely seek out Larry in the future for our next Audi! Pros: - Comfortable show room (because we stayed so late we were able to order take-out and eat it in the show room and watch TV while we finished the paper work) - Friendly staff - Lots of vehicle choices - Willingness to meet us on price - Quick processing of paper work; no extra sales pitch from the Finance guy but that could be because it was already passed closing and he wanted to get home Cons: - Car shopping is a loooong process. From start to finish, we were at the dealership for about 6 hours. 1 hr to chat about the car and get to know Larry, 1 hr for a test drive, 1 hr to decide which car we wanted, 1.5-2 hrs to negotiate on price and close the deal, and 1.5 hrs to finish financing and paper work. We did all this with a 3-year-old toddler who was actually a great sport about hanging around the dealership. read more

Daniel Allen is the man! My wife and I were looking for a Q5 and he was very helpful in getting us the best deal! He was patient in explaining the many features to my wife. Thank you Daniel for making this car buying experience pleasant!!! read more

Spoke with Larry Gootkin very nice and genuine sales man. Address all my concerns and went above and beyond for our family. I would highly recommend going with him. read more

I recently bought a new car at this location and the process couldn't have been faster and smoother! Larry and George helped me out they were awesome! Great customer service :) read more

i was completely and utterly disappointed with the service ( if you can call it that) at Pasadena Audi. I took my car in on a friday for a check engine light. I was told diagnosis costs 200 which was fine. I dropped it off around 8am and was told i would hear back by noon. When 1:30 rolled around i called in to see what was going on, my service advisor told me to come in and get a loaner as they were closed on the weekend and he would need the full day to get a diagnosis. Well i never heard back from my advisor, a whole week went by and no work. Then the next Monday and Tuesday went by and nothing so after work i decided to drive in and see what was going on. My advisor asked me into his office and proceeded to try and tell me what was wrong with my car and what it costs to fix it. Not a single word about the fact that he had my car for 10 days and no word. I stopped him and ended up the service manager was not in so i was passed to their shop foreman who was nice but really didn't do much. after some discussion i choose to have them fix my car, at a very discounted rate. Well they had my car for another week and by the time it was done i went in to pick it up. My service advisor saw me and basically avoided me instead of talking with me. I waited for my car which was apparently stuck behind a bunch of cars at the wash, even though i got a call to come pick it up as the car was ready to go. Once i got in my car I drove no more then 4 blocks when my license plate bulb out indicator went on. Something that they should have checked and offered to fix. Once i finally got home i went through the paperwork they gave me and it said there were a couple things (small things) recommended to be fixed that said i declined them. Well i never was informed about these issues and there for never declined them. I would have loved to have those little things repaired while the car was in there but was never given the chance. I gave a star because there is not a zero star option. Also i am supposed to receive a survey and instead the service advisor that "helped" me has been sending me text asking how the service was and when i responded that i would wait for the survey to express my feelings, he replied for me to just text the issues to him. So that i would not receive a survey and complain about his lack of service. I'm guessing he changed my email in the system so that i didn't receive a survey. For the record i was a service advisor at a high end place for a good 6 years so i know how this all works. I wont be returning to this service shop and will never recommend it to anyone. i grew up here in Pasadena and know loads of people that go here and i have expressed my experience to a few of them. It seems they agree but continue to go because there isn't another audi dealer close to us. read more

David Carter my sales advisor helped me and my wife on both of our recent purchases. He was knowledgeable, professional, and friendly. We had a great experience with him and will definitely come back to see him in the near future when we upgrade. He assisting me in surprising my wife and put a big red bow on her Q5. NWe also had a great experience with the lease department as they worked with us and gave us what we were looking for. I have purchased a total of 3 cars from Rusnak and look forward to more purchases. We recommend that you go see David Carter if you are looking for someone that knows his product and will not be pushy with you. thank you!! Willy and Chrisitine. read more

Audi Pasadena - Car Dealers Near Me - Pasadena, California

I was looking for an Audi few months ago and went to rusnak because one of my friend gave me good feedbacks on them. And I have to say that I was really pleased with their service. It was so different than what I have seen with the other car dealers before where the salesmen were all very pushy and rude. Danny R was my salesman and he made me feel very comfortable right from the beginning, he was very cool, he knew what he was talking about and I would never have gotten my car without his great advices. He knew exactly what car was for me (I didn't know yet) so thanks for that! Keti from finance was also very nice and she helped me with all my (sometimes stupid) questions.. What I really appreciate is that even after buying my car, they are all still very nice and are always willing to help if I have any issue or question.. So in conclusion, I really don't regret to have been at rusnak and I would recommend it to other people who are looking for a nice car and don't want to worry about anything ( and remember to ask for Danny if possible). read more

As a Brit moving to the US for the first time I thought getting a car lease would be a painful process (if not potentially unachieveable)... And after running the gauntlet of used car salesman and visiting a variety of dealerships I struck Gold... Koni at Rusnak Audi Pasadena. With no credit history or driving history here in California Koni helped me through the process and made everything transparent - luckily I had done my research and knew what car I wanted and what I could afford... So over to Koni to make it work for me! He gave me so much advice (much more than just about the car) and showed me all options for me to make an informed decision. The dealership in general is great - everyone you come across is friendly and welcoming but not in a typical car-dealer way, it's more warm, friendly and natural and not in any way 'pushy'... A few days earlier I had actually walked out of Audi Beverly Hills as the service was so appalling!!! So I can't thank Koni enough for my amazing brand new Audi Q5... A model I thought I never would have have the chance to own, but with a good salary and sound supporting documents and Koni's guidance and support it has become a reality! I don't know too many people here in LA so far but I truely count of him as a friend - So much so I have already brought along some colleagues to take out a lease with him as well... And the after care I have had in the last couple of weeks has been nothing short of exceptional. Seriously.... Don't go anywhere else!! read more

A few weeks back I decided that I needed to get rid of my old car and make an upgrade. While I wasn't entirely sure what car I wanted, I knew it had to be an Audi. After a bit of research and a friendly suggestion to try Rusnak as my first stop, I made my way up there and wasn't disappointed. When I got there, I was greeted by Jared Newmeyer. He was straightforward, knowledgeable, kind and made the whole experience easy and very low stress. He helped me narrow down what I was looking for, and when I finally found my now A3, it was like a light shining down. Having to go to only one dealership to find the right car was very refreshing. If you're in the mood for a new car be sure to stop by Audi Rusnak first and ask for Jared. read more

Just leased my new Audi A6 from this dealership, no other dealer can beat their variety and quality of service. Make sure to ask for Arbi Josephian, he is No 1 in customer care. read more

Audi Pasadena - Car Dealers Near Me - Pasadena, California

Michael Parrish was quick to respond to my online inquiry and very helpful in answering my questions I posted in the initial message. I received several emails from various dealers in LA but he was the only one who actually seemed to pay attention to what information I requested. Because of this I continued my communication with him until I was ready to make it in and meet with him. The majority of my concerns were handled through emails and I was still a bit leery to believe someone could make the process so simple and straight forward. He never let me down through the entire process and even better once I arrived he had everything ready for me from the car to basically going straight into the signing portion of the deal. I would definitely recommend my friends and family if they are considering an Audi to meet with Michael at Rusnak Pasadena. read more

We recently had an excellent experience purchasing our Q3 from Anthony Robles at Rusnak Audi - to my surprise and delight, a relaxed, no-pressure, helpful conversation end-to-end. Anthony was knowledgeable on more advanced technical aspects of the vehicle in particular and took care of the entire process while we enjoyed the dealership and the lounge. Will definitely work with Anthony again in the future. Highly recommended. read more

I spoke with a lady named Virginia during the past three days in order to obtain a quote for replacing rear window of my vehicle. She was able to give me a verbal quote but the service advisor declined to send it over email unless I get my damaged car physically over to the shop - it's glass replacement! Fair enough, but the tone and customer treatment has been terrible. I heard three different people say three different things in the past three days. Very unprofessional and unreliable. I would never trust these guys or seek assistance ever again. read more

I had a confirmed appointment to perform a recall software update. You would think that is something minor but when I arrived, 30 minutes early for my scheduled appointment (which was confirmed by text and email), I was told by the Service Advisor that they can't find my appointment in the system and that they are really overbooked and I might not get my car back before the following day. Really??? How long can a software update take? Two days? Why do they give appointments if they can't honor them? Reluctantly, I agreed to leave my car with them but asked for a courtesy vehicle to be able to get around for the next two days - Their answer was that they didn't have any vehicle available. Wow, nice going Audi Rusnak in Pasadena -I didn't see that one coming. Extremely frustrated at this point, I asked for a manager, who promptly appeared and surprisingly could make it happen to get the recall software update done in less than a couple hours. I give Audi Rusnak in Pasadena 2 stars but only because of the service advisor and his manager. The problem wasn't really their fault in the first place, they just get loaded up with appointments and have to deal with it. It is just Audi's appointment scheduling system that really sucks. I called in for an appointment and spoke to a life person and it failed but try their website and schedule a service appointment online, It will show you a wide open schedule even though they are completely booked for the next two weeks. Good luck with that! read more

I have 2 Audi's.. Recently had to bring them both in for service.. Jim Gonzales, the service writer. He was great. Called me when my car was ready. It was washed and ready to go. Jaime Reyes, the shop foreman was great too. Explained alot of things to me about the car and made sure I was satisfied. He knows I'm very picky. Julie Guzman who gets the loaners for you was also helpful. Got me a brand new loaner when they ran out so i would have a car. It was dusty from being outdoors and she said "I'll have it cleaned up for you, no worries"..... These three people are all incredible. P.S. Danny the other shop foreman has been great in answering my questions regarding my 2017 Q5...... Just be sure to book your appt so they can have a car for you. They get very busy. read more

This will be my last review of Rusnak. If you look at my other "check-ins" or whatever, they went from a 5 star to a 1 star in the course of about 2 years. How is that possible? Well, I still hold that the sales staff is stellar. I have no complaints about Arbi who sold me my car. He was great. Sadly, I won't ever go back to Rusnak because they have fallen off in service over the time I have owned my Audi and as I mentioned in my previous review, their service department is politely wildly incompetent. It seems like there is no one working in service that has worked at a dealer for over a year, and all the people who work there seem to not be trained properly. This results in a total disaster situation each time I go. If you have not read my previous reviews, this is not from some random viewpoint either. I grew up around cars. My mom was a service writer for Ford and then Honda for many years before building up her own Auto Body business, so I know a thing or two about dealer service centers and how they at least, should run. The last time I went in to Rusnak, I did not even notice one person from any previous visit because the turnover is so high there at this point. Also, they would not honor my warranty even though I had to wait over a week for an appointment. In that week I was waiting my warranty expired. When I went in finally for the appointment, my warranty was not honored. At the time, this seemed like a minor issue but it had been a second strike after a previous bad experience and it seemed like the service advisor had no ability to deal with the situation or to help me, so I dropped it. On my most recent visit, I tried to make an appointment online but the interface was not working with my iPhone, so I just went in. I only wanted an oil change, so I figured I could just leave my car and the worse case scenario would be that I'd have to pick up my car the next day. When I got there, I was greeted politely by a service representative but he was unable to help me. In fact, they wanted me to go to the service window to make an appointment. Once I was at the service window, the first person I talked to (who was also polite) could not help me. The second (polite) person I talked to also could not help me, so they said someone would call me. I felt really confused because my car was sitting in the service parking already and I was physically on the premises. At this point, I asked what the deal was and they told me there was a 2 week wait for an appointment. I told them I just needed an oil change and an inspection. 2 weeks. I said my car was already in the line of cars. Whatever, they'll pull it back out for you. 2 weeks. I left and went to an independent shop that got me in and out immediately. 2 hours later Rusnak called to schedule my appointment when I was already home from getting the work done at an independent shop within 2 miles of Rusnak. That further tells me that if I waited, my car and I would have sat for 2 hours waiting to even schedule an appointment. I don't know if it is because my car is out of warranty or what but in the short time I have been going to Rusnak, each visit seems to have gotten progressively worse on the service side. It is weird because Rusnak is by no means the only game in town. Also, as I mentioned before, I am having a midlife crisis, so I am very vulnerable to sales tactics. I was planning on checking out some cars while I got my oil change. Nevertheless, I refuse to do business at a high end dealer that does not give stellar service because the whole point of high end dealers is that you will pay more and get more. I am paying more at Rusnak to get less than I have gotten at any other dealer in my experience with my own cars, so that is it for me with Rusnak. read more

I was originally working with a car buying service, but because I intended to finance with Audi, as part of the application process I had to select a local dealer where my information could be sent. I received an email from Larry Gootkin (Internet Manager) following up on my approved application; needless to say after exchanging a few emails, Larry confirmed that he had the exact make and model I was searching for, and proposed a deal that by all accounts left my auto buying service unable to compete. Even my auto buying consultant said that it was an outstanding deal that he would take himself! Within a few hours of my application, I had a finalized purchase price and was receiving pictures of my new car via text, this was truly an outstanding experience in every way. Larry was responsive, professional, and honest, and quite honestly he has single handedly changed my perceptions of car dealerships and the car buying experience. I've used a car buying service for years, preferring to avoid the car dealer hassle, but I'm so thankful that I selected Rusnak as the dealership that would receive my application; and I never would have expected that I would be closing a deal with them in a matter of just hours from the time of my application. Thank you Larry for your wonderful, upfront, and honest customer service, you're a true professional and a real credit to Rusnak, I can't thank you enough. And I LOVE my Audi! read more

Recently I purchased a new 2017 Audi A4, and I have to send the car back to dealer for window tint, xzylon coated and lowjack installed. First time they f.. up the window tint, and xzylon coated and even scratched the car and window tint bubble with all 5 windows. Have to sent it back for 2 time to redo the tint and xzylon. This time is burn the bracket/window molded and can't fixed and f..up more Have to sent it back for the third time they replace the bracket/window But the bracket/window still f..up more, chip off the bracket and rubber was burn, and glue was not apply correctly mess the whole window, and f..up the front hood. Now I have to wait again to sent it back for the four time. So I recommend not to sent car to this dealer for services. read more

Amazing experience buying from Arbi. Got me exactly what I needed. Highly recommended...

Walked in one day looking to see some cars that I would potentially consider to buy some day soon. Thanks to Christian Yarber, he was able to point me to a beautiful blue S3 and within 24 hours, I was driving it home after Christian came in on his birthday to secure me a deal. Loving the car and hoping for minimal issues with my CPO S3! read more

Alright, if you guys want an amazing buying/leasing experience please go see Daniel Allen at rusnak! He is honestly the most helpful guy I've ever met. It was a no-pressure deal, he and Joe the GSM did everything they could take make this a smooth and extremely enjoyable transaction!!! Thank you rusnak!! read more

Decided to go ahead in without making an appointment because I like the whole no pressure buying thing. Mind you I'm 21 but I guess I look younger because the hotshot salesmen didn't even bother greeting me. I guess when you sell Audis you don't help out the people who don't look like they have a couple million in the bank. Lol I was there to look at leasing a new A5, but after browsing for a couple of minutes I noticed no salespeople were willing to help me. So, i decided to walk around the showroom for a good 30 minutes and not a single soul said a word to me. As a Jeep salesman myself, I know how wrong this is. Your loss, Rusnak, I'm going to Keyes in Van Nuys, maybe I'll get respected there. read more

This was a great buying experience from start to finish. I worked with Daniel Allen, a kind, sincere and knowledgeable Audi specialist who worked hard to get me the car I wanted at a fair price. I had done my research and was focused on a particular car (S3) however it was in short supply so I wasn't entirely optimistic that it would come together. But it did! Daniel and his sales manager worked out a trade with another dealership and within a few days I had my new ride. Communication along the way was stellar, I was kept updated every day. Special shout out to Edwin who explained all the tech on my new car (there's lots of it), he was terrific. For service you can request James Maupin, a certified genius Audi tech at Rusnak. Thank you Rusnak Audi! read more

Great service on a Saturday. Been going here for 10 years plus! The people are so nice here and accommodating.

This review is for the service department. When I brought in my 2009 A4 that I purchased at Rusnak Audi to have repairs done on it due to an excessive oil consumption recall, they SHOULD have told me to replace its faulty timing chain and tensioner. I didn't know this at the time, but there had already been a technical service bulletin out warning dealerships of issues arising from these parts and advising them to recommend that their customers replace them. Since my engine already had to be removed and disassembled to have the recall repairs done, a chain and tensioner swap would have been a simple and relatively cheap fix. Other more scrupulous dealerships did in fact recommend that Audi owners replace these parts when their cars were brought in for recall repairs. Rusnak did not and as a result my timing chain jumped, completely killing my engine in the process. I can't say for sure whether this was a simple oversight or deliberate malice. Perhaps Rusnak was hoping to capitalize on the premature death of my car so they could try to sell me a new one or maybe they were hoping to fleece several thousands out of me by recommending that I replace those parts the next time I came in for regular service (it costs around $1,000 to take the engine block out when you're not doing recall repairs that are covered by the manufacturer; more if any damaged components in the engine need to be replaced)? Regardless, total engine failure on a regularly maintained, 7 year old car is unacceptable. Keyes Audi in Van Nuys was able to negotiate with Audi to offer me a very reasonably-priced engine replacement by arguing negligence on Rusnak's part (you know it's bad when a German car manufacturer agrees that a dealership messed up and slashes the cost of a brand spanking new engine in half). Without their intervention, that would likely have been a $12,000+ fix, more than the value of the car! I'm skeptical that Rusnak would have fought a tenth as hard on my behalf. TO EVERYONE WHO OWNS A 2009-2012 MODEL YEAR VW/AUDI WITH A TSI ENGINE (A3, A4, A5, A6, A7, TT, Q3, Q5, Q7): I strongly suggest you have your timing chain and tensioner checked to see if it is faulty. If it is, get it replaced ASAP. This is a known issue that has led to catastrophic engine failure in countless VWs and Audis. In my case and in the case of many others, there are no symptoms of anything being amiss prior to the engine failure; you'll just wake up one morning to a car that spontaneously refuses to start. There is currently a class action lawsuit against Audi for this issue. read more

This review is for the service/parts department only. Customer Service (1 out of 5) Competency of Service Associate (1 out of 5) Service to my car (3 out of 5) Timeliness of return (1 out of 5) Overall Recommendation (1 out of 5) My experience at the rusnak pasadena was pretty upsetting. I've purchased my car here 4 years ago and also purchased the extended warranty and maintenance package (the Platinum care package) from this location because the sales associate was extremely nice and helpful. When I finally brought my car in for service a few days ago, it took them literally 5 days to complete a 75k maintenance, windshield wipers replacement, and coolant flush service. I dropped off my car early Thursday morning, and received it back on Monday night. The entire day they did not communicate to me when my car would be done, so I called on Friday and the service phone clerk informed me he would call me back. I finally received a call 2 hours later just to inform me that my car is still being worked on and will call me about 4pm. He called just to inform me that more work needs to be done with my car - tire replacement, alignment and coolant flush. I told him I just want the coolant flush and he responded that my car wouldn't be done until Monday and repeated back to me what I was going to have done and forgot to almost include the windshield wiper replacement. I requested if it could be done sooner and he said he would leave a note to the person servicing my car. Sure enough, he didn't call me until 4pm Monday to let me know my car was ready. I was pretty disappointed on the amount it took, lack of communication and transparency, and poor timeliness. Additionally, even though I made the appointment to perform this maintenance far in advance (week and a half) and requested to have a loaner car reserved, they ran out of loaner cars. So they made me go to enterprise and rent a car (only car available was a ford fusion) which was really upsetting especially since I purchased a premium maintenance package from them for this very reason so that I can get an equivalent loaner to my audi. Once I arrived to finally pick up my car, the service associate informed me do you live close to here? because I don't recommend you driving far because the frame of the tires are showing. I responded "what?!? why would you inform me at the moment when I'm about to pay for the service and not let me know the severity of my tires when I spoke to you last week?" I also asked which tires was showing the frame, and he responded I think 1 of them or maybe 2 or 3, i don't remember which ones. I questioned if it would say it in the service paper findings and he responded, No. I couldn't believe his incompetency and how he was going to let me drive home with the conditions of my tires especially since my address is listed in their system as San Dimas which is NOT close to Pasadena. On top of that, the sales clerk who processes all the transactions didn't even inform me how much everything was, but instead just asked how would you like to pay. I asked her, could you provide me the total and may I see the papers to see what was completed and what may need to be done in the future? The sales clerk was short and rudely provided the papers. With the Audi's reputation as a luxury car line, I would expect them to have higher standards in hiring well-qualified personnel especially in an affluent area like Pasadena. read more

Just leased a car from this dealership and everything went excellently! We had a great sales associate, Gilberto, who was extremely helpful and accommodating. He was kind and made sure the entire process flowed smoothly and he answered all of our questions! The entire staff is extremely friendly and is willing to help everyone as well! After being to plenty of different dealerships, Gilberto helped us decide to lease an A3 at a great deal! I definitely recommend Rusnak/Pasadena Audi! read more

Choose a different Audi service dept. Took my A7 for 15k service. Made the appointment one week in advance. A loaner was discussed as the car would be in the whole day. Arrived on time, with many people waiting to be taken care of. My specialist Vince, busy attending to other customers had me wait in the customer lobby. After 15-20 minutes still no discussion about the service being rendered. Got up to go look for him and my car was already gone! (Strike one). Finally I find Vince and while in his office he explains the service and states the car will be needed for a day. I await the discussion about a rental and never volunteers it. Upon asking he assures that they will provide a rental and will send me to enterprise to get whatever they have (really whatever they have?) (strike two) after asking about any audi loaner he tells me those are all gone and are given as a first come first serve basis and that they are all gone. (Then why make an appt so far in advance knowing a loaner will be required and not reserve a loaner?). So I relax and ask if I can at least get a decent rental not expecting an A7 but something nice like a Camry or maxima and Vince responds with "there is nothing in the service dept agreement that we have to provide similar car". To make matters worse as I am voicing my displeasure he essentially tries to cut me off! ( strike 3 & 4). I am here on a day off ready to spend almost $1000 and get this kind of service no thanks! I'll take my money elsewhere. I have had Lexus, Cadillac and BMW I have never been treated this way. What a waste of a day. Thank you Resnak Audi! To make matters worse the same service at a different Audi service dept will cost $400 cheaper and only takes 2-3hrs NOT all day. I guess Resnak Audi wanted to keep the car longer to justify their double in cost! Customer Beware! read more

I am so happy I was able to do business with Rusnak! Sam was my salesman, and after a few options, we were able to get the exact vehicle I wanted. I am super excited, and can't wait to show it off! read more

Rusnak, Pasadena, is wonderful! I took my Jaguar FPACE, into the service department yesterday morning, (for my 1 year maintenance check-up) When I called to make an appointment, I requested a loaner car. I drove right in, and Benjamin took care of everything! Later on that afternoon, Benjamin contacted me, to let me know, my car was washed, and waiting out front! Thank you Rusnak of Pasadena :) read more

My little brother and I came in because mysteriously his fog filter whatever popped off. Felt horrible because he just got the car and I was driving it while he was in town and he had JUST returned. On our way to eat we noticed it was missing and rushed over to the dealership without an appt. We were kindly greeted by two gentlemen who quickly inspected the car and told us we needed a part and if we purchased the part he could put it on immediately. We did just that and had our vehicle fixed in 15 min. He even screwed in the part to prevent it from popping off in the future. By far the best last min. most efficient service ever! Mind blown! read more

Had a great experience purchasing my Audi SQ5 at Rusnak Audi. Koni Koniotis was my sales specialist. He was professional and fair, and never pushy. I felt like he was working hard to get me what I needed, and I ended up with a deal that was advantageous to all parties. I've negotiated several cars with different dealerships, and this experience was by far the smoothest and most pleasant. I would definitely recommend (and return) to Rusnak Audi, and Koni Koniotis specifically. read more

James Gonazalez helped me with my battery issue/recall / service , he is a really nice person! I got my car back clean/washed / in great shape ! I enjoy having my car service done here ! Thank you James! read more

Just leased my first Audi from Matt, great salesman, took us out to an awesome test drive. Will definitely come back for Matt!

I recently leased an Audi A4 from the Rusnak team is Pasadena and I received a very good experience from the team. Cesar Zavala gave me an extensive test drive that provided a great feel for the car. Manager Bryan Antonio was also friendly and worked with me both on the phone and in the dealership to make sure I was completely satisfied. After we agreed on the terms, I was extremely thankful and impressed with Larry Gootkin for taking his time (past the closing time of the dealership) to show me many of the features of the A4 over 45 minutes. Overall, I had a very good leasing experience and would work with Cesar, Bryan, and Larry again. Thank you! read more

These people did not want my business pure and simple. Came in to check out the Audi A3 but was pass on to one sales guy to the next apparently they all have appointments. The one that reluctantly helped me only was his appointment did not show. When it came down to the numbers I got quoted ridiculous drive off with 5K down over $450 for 36 months. This was way more than the advertised A4. The experience was more awkward and uncomfortable. The sales guys act as if they're on Rodeo drive with an attitude! I went to the BMW dealer instead and got myself 330e $350 a month/36 months/12k/$1500 down! read more

Alex S. was our internet sales contact. Alex was very responsive and helpful throughout the purchase process from finding us the right vehicle to closing the deal. I would recommend him again for any future purchase. Alex, Thank you again for your help! read more