Great experience! Nice people over there! Very helpful and professional! Special thanks to Cc Yu!

Absolutely blown away with the incredible service I experienced with Rusnak. They gave me an incredible deal on my new S5 plus they even delivered my new car right to my house! That's convenience! Paperwork was quick, thorough and painless. And a special thanks to Matt Dowley who came to the rescue. That dude deserves an award. I've worked in the car industry and I know when a person knows his product. He's the person to give a holler if you have any questions about one of the hundreds of features on your audi. He was able to tune my car to its optimal settings to fully experience the 3D Bang and O sound system. I love my car and especially love the RUSNAK temp license plate they give you. I'm never taking it off because it works with the black car. It's sleek/stylish and fully METAL. No paper plates bs. It's the little details that matter! And Rusnak didn't disappoint. read more

Just wanted to say thank you to Rusnak and George Pau for the deal I just got! After shopping for an SQ5 for a few months I found the car I wanted at a few dealerships. I previously spoke to George at Rusnak, so I emailed him and also called two other stores that had similar cars - one of which I didn't get a return phone call on. George on the other hand got back to me quickly and with only one "back and forth" negotiation he told me to come in so we could get the deal done. I told George I didn't want any games when I came in and he is a man of his word. They made the remaining 2 payments on my Jag and the number I told George I wanted for my monthly payment was the number I got. They got me in and out very quickly. The sales manger and finance were also a pleasure to work with. Couldn't be happier! Thank you George and the Rusnak Team. read more

Henry and the service management team turned a challenging miscommunication on a quote into a positive customer experience. They were extremely organized and safe during the COVID-19 crisis. I'll return with my A3 TDI... read more

One of the best experiences at a car dealership! Matt and Larry helped me out while shopping for a S4. Matt took me on an awesome test drive, so I got to get an awesome feel for the car, testing the 0-60, cruising, and driving on the freeway. Although I ended up not deciding to go with the car, I know for sure in the future when the right car pops up for me or my wife, we will come here!!! Again can't thank Matt and Larry enough for the awesome experience! read more

Top notch dealership. Christopher was cool and Ephram the sales manager was awesome. Def recommend them to anyone looking for a nice ride! Just swooped up an A6. read more

Audi Pasadena - Car Dealers Near Me - Pasadena, California

Excellent service provided by Johnny Borja in the service department. I showed up on a weekday for a scheduled appointment. Everything was explained in detail and service was quick. One of the best experiences I have had at a car dealership. Thanks! read more

This is only my second review on yelp, Normally I don't feel the need to write reviews but after what had happened a few weeks back.. I feel the need to inform people who visit the Service Department of what they're getting in to. Before I go on with what had happened on the 19th of August, I have to say this review is only regarding the service department. Not sales. (I bought my first car from here without any problems, Love the Sales department) I have never had a problem with Rusnak Pasadena Audi Service Department until this year. I drive a 2015 S3 and just like anyone who spends such money on a new car no matter the make, You should be taking care of it correct? The first of two problems I had was regarding my rear license plate mount, I was having a bit of trouble taking the screws out and was in the area so I said hey let me just stop and see if they have a quick fix for it or something. Needless to say, one of the Service representatives comes out with a driver and a screw bit (basically like a drill for screws) attempts to get it off and it doesn't seem to be working. Next he comes out with a tool to basically pry the license plate off the mount. Scratching my car in the process and also telling me I was gonna have to buy another 150$ mount? After them being extremely rough with the car and what not. They ended up replacing it free of charge. Second issue, Took my car in for the 15,000 mile checkup.. got it back.. everything seemed to be fine. A few days later I notice the lower lettering on my front grill is all scratched up to the point where the paint was coming off. So I end up looking through photos I have of my car two days before the dealership had it and the grill is completely fine. And I also have pictures of it a day after I got it back and it was scratched! (I personally think it was their "hand wash") Needless to say, they wouldn't fix it. On top of all that, The service manager told me after arguing with him for about 10 minutes "Fine we'll fix it, just don't ever come back." That's really a good way to treat a customer isn't it? If you don't care about how someone treats your car, This is the place to go. (Sorry for the long review, But everyone who looks for a review on the Service Department here should know what might come along with this.) read more

I first tried buying an Audi R8 from Rusnak three years ago. I gave them a $5,000 deposit and ordered my R8 exactly to my specifications. White with black side blade. A year later my car finally came in. I knew it was a hot car at that time and that I would have to pay a mark up over the MSRP (manufacturer's suggested retail price). I sold cars myself when I was in my 20's so I knew how the game worked with high demand cars. I asked the salesman to level with me in order to save time and he told me that just the other day another R8 went for $25,000 over sticker. I also called my old buddies in the car business and they confirmed that was the "market rate". So finally, after waiting a year for the car that I ordered and giving Rusnak a $5k deposit, I had a friend drop me off at the dealership and with checkbook in hand was prepared to drive the car home. The salesman was new and he was a good guy just ready to sell the car. His sales mgr on the other hand was a complete jerk and wanted to charge me over $100,000 over MSRP. This was almost double the MSRP price of $120k I politely explained to him that I sold cars before and that we can cut to the chase and il be on my way. He refused to budge off the price. After a frustrating hour of trying to reason with him, I finally gave up and called my friend to pick me up from the dealership. When I got home, the salesman called me up and said that his mgr will sell the car for the $25k over MSRP that I agreed to previously. I was livid. I told the salesman that it's not his fault and that I'm sorry he lost a sale because of his manager. A few days later the salesman called me again and said they were willing to go down to $15k over MSRP since I guess they didn't find a buyer right away. At that point I told them I wouldn't buy the car from them no matter the price. I wrote Audi a letter and the dealership with no result. We've got 7 current company cars that I used to routinely get serviced at Rusnak but haven't brought them back since. Fast forward to this last weekend. I was interested in the new R8 Spyder and Rusnak had one in their window. It's not good to hold a grudge and I figured it could have been one bad sales mgr that ruined it for me last time. I came in and I asked if I could simply sit in the car and row the gears in the stick shift without starting the engine. I wanted to know if I should buy the manual. It was like pulling teeth. The salesman gave me all kinds of excuses why he couldn't let me do this and finally he asked his mgr and opened up the car. As soon as I sat down in the car, some other salesman or mgr (he didn't introduce himself) asked me in a condescending smug tone "does it meet to your satisfaction? You want to take the car home right now". Pressuring me to hurry up. Another jerk, same place. I said no and promptly left. Im scratching my head. Do they have that much business in the middle of a recession to carry a pompous attitude like that? read more

Working with Arbi over at Rusnak Audi was the best car buying experience I've ever had. Arbi was honest (unlike most salesman), he was very helpful, and got my brother and I a great deal on an A4. Arbi went above and beyond to make sure we were satisfied through the entire car buying process, he was very patient with us as we were not sure which model we wanted to get and never pressured us in any way. For anyone looking to purchase a new Audi at a great price, along with the highest of service, I would highly recommend contacting Arbi at Rusnak Audi. You'll be glad you did ! Just got my fourth Audi from Arbi. He never lets us down best car buying experience with Arbi. Go see Arbi for your next Audi purchase! read more

Just wanted to give a shout out to Ivan. He made the car buying experience the best case scenario. His attention to detail and knowledge went above and beyond. We will be going to him for our next car purchase and we would highly recommend Ivan to anyone! read more

It was time to turn in our lease for our 2014 Q5. We loved our car for the last three years! It was actually always a pleasure to come in for maintenance and service. Everyone was very kind and accommodating when it came to providing a loaner and a quick return. Overall, a constant rating of five stars. Well the five stars were adding up yet again today. We had the greatest experience with Danny at Rusnak Audi Pasadena. The service was excellent from the Peet's coffee to the incredibly fair, smooth and quick negotiation process. We left with everything we wanted and then some! Danny was very knowledgeable and did a terrific job showing us all of the car's new and innovative interior functions. He was kind and efficient in all steps of the car buying experience. If we could give a ten star rating we would not hesitate!! read more

I'll just post the email response I got from these dudes: Hi, let me see if I understand. you want to pay $xx,xxx including tax and license on a t.d.i? (that would mean selling the car for $xx,xxx, and means it would be close to $xxxx below invoice, which begs the question...how did you ever come up with a number like that)? what you are requesting is not only not possible, but so far off from what is possible, I am not sure how to respond. fleet pricing on the t.d.i. is 950 over invoice, and willing to drop it to 750 over since it's last day of month that would put your price (on a car with invoice of $xx,xxx at $xx,xxx plus tax and license which the government makes us collect) total out the door would be $xx,xxx unless you currently have an audi, then you get some loyalty rebate hope this helps, thanks! Michael Phelan Internet and Fleet Sales Manager Rusnak Audi Pasadena 888.282.0500 (direct) 626.255.0140 (cell) 626.229.2814 (fax) mphelan@rusnakautogroup.com read more

Service review. There's a reason why this place has such bad reviews for their Service department. We have owned Audis for over 10 years and this is our 3rd Audi. We continue to be loyal to the Audi brand due to their no hassle customer service, but our loyalty changed recently with Rusnak/Pasadena Audi's service department. I don't expect their service reps to be anything more than just intake coordinators but their Service Manager, Ken Deneault was absolutely useless. Our car was still under warranty. We took our car in for a cold start rough idle/check engine light that appeared. Audi told us it was a coil issue and that they "fixed" it. We picked up the car and paid the $85 deductible. In addition, Audi advised us to do some sort of cleaning which we authorized for about $370. Whatever. Audi claimed that the cleaning may help with the issue. The following morning, the check engine light came back on and the rough idle was still there. We made another appointment to drop off the car (was never offered a loaner nor did we care for one - their customer service is horrible). This time Audi told us it was a valve issue when we picked up the car and they continued to charge us another $85. We argued that we shouldn't have to pay the additional $85 since the issue was never fixed in the first place. Audi tried to say that it was a new issue. Coincidence? Hmm. Obviously, the issue was never fixed the first time around! And shouldn't Audi give their customers the benefit of the doubt instead of arguing back in the service department? That's exactly what Ken did. Absolutely useless. We got the name of the GM and after trying to reach him several times the next day and after much debate, he agreed to refund us the $85. The GM tried to tell me that changing the valves may not fix the issue still and if I return again, they will have no choice but to charge me another $85. Well, guess what? It has been 3 months and we no longer have the cold start rough idle issue and the check engine light has not reappeared. Audi made us feel like we were trying to get out of paying for our bill. If that was true, wouldn't I have asked Audi to credit the $370 (because the cleaning obviously didn't work) instead of only the $85? I don't trust Rusnak/Pasadena Audi and will never take my car into their service department again. They erroneously diagnose the issue so their customers will have to return to pay more. Obviously, the service department did not do a thorough check the first time around, otherwise, I would not be writing this review. My second car is a Volvo and due to this incident, I can not trust Rusnak Volvo either. I will travel further to get better customer service. If you find yourself in need of service, save yourself the trouble and go elsewhere...this place is the worst! Audi supposedly pride themselves to be a luxury brand but their customer service at Pasadena is far from being luxury. read more

Mother and I went on a SUV hunting trip last December, and we were considering between the GLK and the Q5 (needless to say, the latter is a much better choice.) We visited the Audi dealership in Pasadena, and we were greeted by a very unenthusiastic salesman. I told him that I wanted to take a look at the Q5, and he just showed us to the model car that was in the display room and gave me a pamphlet, while calling another colleague of his over to talk to us. After hours of preparations, we were finally given the opportunity to drive the car itself. The -only- nice thing about this dealership, unfortunately, is not anything about the dealership itself: it's the roads associated with the dealership. The roads around Pasadena are excellent for test drives (curvy and long strips of roads,) and the salesman's colleague was somewhat helpful in informing me the car specifications (which I already knew going in.) Finally, we decided to purchase the Q5. Suddenly, the dull eyes of the weary salesman lit up with dollar signs, and his attitude changed almost instantly. He brought us in and started talking about pricing on the car. Having done a little research on financing a car, I was aware that he was definitely giving us a super hard time. In the end, I was able to take 4k off, and went home with a brand new Q5. However, the story does not end here... I got Lojack for my Q5, but they couldn't install it on the day of my purchase. So they told me to come back another time, and I decided the follow Saturday would be a good day. Comes Saturday, I brought in my car to the dealership, and they said my appointment was nonexistent (even though I clearly saw my salesperson wrote it down, and he even had my number.) I contacted the salesperson and he said he will attempt to reschedule the appointment, and urges me to give them the survey that he's been bugging me about. Well, here's me, writing a survey for your dealership as a whole, because of the mistakes that you made. In a nutshell, the pros and cons are as follow: Cons: - the salesmen are not very friendly - be prepared to enter a heated debate over the price - not very reliable customer's service - terrible follow-ups. terrible. Pros: - nice shops around here so I didn't waste that hour or two of my time hitting my head against a wall while I was waiting for them to install Lojack in my car...oh wait, they DIDN'T install it. Oh, and they even took away my Rusnak Audi water bottle- the only thing that I got from the dealership besides a "full tank of gas"- during my maintenance. When I'm getting my R8, it's definitely not from Rusnak. read more

We've just bought a new Audi A3 on Sunday with the help of George Pau, who was excellent in answering our questions and really helping us to find the best solution. Beforehand we spent some time to check out the competition so we more or less knew what we wanted. It was also easier because we knew George from 3 years ago when we leased our first Audi with the help of George. That was a good experience so it was easy to meet him again. We could discuss everything and the whole experience was much better than in other dealerships. read more

I usually won't take the time to write a negative review about a business, but since I got a disappointing experience twice, I feel compelled to share it. Audi lacks customer service. My lease is coming to an end at the end of this month, and I visited the dealership on July 16 with my dad. My sales agent wasn't there and I was referred to his partner. He was unfriendly, unwelcoming, lacking a smile (at least fake it), and it seemed like he was just reluctant to be working (wrong business to be in with this demeanor). I told him which cars I am interested in and asked for some quotes and deals. He said he couldn't give me numbers. How can you not provide me with the basic information? He prints the price of the cars and hands that to us. Then he says, I can email you the down payment and monthly information, which I never received! My second experience was with the finance department. I left the person a voice mail in the morning asking for him to call me back. Kept calling all day, and no one returned my phone call. I had to drive over there to track them down. I get there and they point me to where the person is. He standing in the front office socializing with his coworkers. When I told him, I've been trying to get a hold of him all morning, he said "it was a very busy day"... I can see in what way it was a busy day! Very very disappointing. This place only sounds luxurious because Rusnak's name is attached to it. They need to revisit the concept of customer service and what it means being in the sales industry. I won't recommend this location to anyone. I live in Pasadena, and would rather go to a different dealership. read more

By far the worst experience at a dealer thus far. Funny because I purchased my 04 Audi A4 here with another sales rep, but god this was, as I said earlier, the worst experience at a dealer EVER! John Ashley Edwards the "Fleet Manager" is probably the worst person to deal with. Story to follow... 8 weeks ago I started emailing John about 2011 S4 options. He secured me an allocation and I spent a tremendous amount of time researching prices etc. I emailed him back and forth for several weeks before settling on a price both of us were happy with. I sent in a deposit check 4 weeks ago to him per his recommendations. I assumed all was well and he even provided me a commission number for the vehicle. With the weeks that followed I tracked the status of my car. I anxiously awaited for the car to arrive, happily thinking everything was going to be nothing but smooth. The car was due to arrive June 13, which it did. I then proceeded to email him making sure we are still locked in for the price that we had agreed upon, as well as making sure I wouldn't get screwed on APR (2 weeks ago i referred my friend over to him for a Q5 purchase and John had given my buddy a tough time with pricing and even bumped up the APR from 2.9 to 3.9 with tier 1 credit, spent 3 hour on 1st Q5 just to realize it wasnt for sale, then 2nd Q5 jacked up the price to 1k over invoice + 3.9% APR, but i'll leave that story aside for now). After 8 weeks of research, emails, pricing confirmations, discussions, deposits, i get a simple email back. "I sent your deposit back. I could not get the car". I call him and he had nothing to say. He showed no sympathy for the fact that he had wasted 8 weeks of my time. Nor did he apologize for having screwed me over out of a car. End result. I have no S4 lined up, I wasted 8 weeks of my time, I am short $500 deposit which I have not gotten back, and I am completely pissed the F off. I have no time to wait for an order as my lease is up. I will NEVER recommend anyone ever to go to Rusnak Audi of Pasadena to buy a car, especially if you have to deal with John Edwards. He will take your money, lie to you, provide fake promises, waste your time, and probably leave you carless in the end. ------------ EDIT! Some faith recouped ------------ I suppose my reaches onto Yelp! struck a nerve. A day or two after this was posted, Ephrem (the sales manager), gave me a call trying to mend the situation. He apologized several times for John's behavior and had said he was disappointed with the level of service his salesmen were providing. Too bad I already purchased my vehicle elsewhere, but he ended up offering to provide me a free tank of gas and a free car detail, which I appreciate. In the end, it's nice that someone there still values my business as well as my future referrals. read more

Rusnak is not a good place to buy a new Audi. You can save big money by shopping around. They were not at all competitive on an Audi Q5 -- which I got $2500 cheaper elsewhere. For the exact same car. That's right $2500 less. The reason I wanted to write this review is because they are very unprofessional. I wrote them an email below in response to their automated cars.com or edmunds.com follow up email to see how I liked dealing with them -- and I sent the following to two managers, Jason Ka and Eric Avanian, complaining about how unprofessional dealing with Rusnak was -- and I didn't even get a response. BAD PEOPLE. STAY AWAY. Here's the email. Buy an Audi somewhere else... SUBJECT: Bad Experience With Rusnak Audi Yesterday I bought a Q5 from a different audi dealership. I thought you might want to know how bad my experience with Rusnak was -- and how you lost a sale. I actually wanted to get it from Rusnak. It's much closer to where I live. You guys completely botched the chance to sell me a car. 3 different people at Rusnak botched it. And I've gone from someone who would go to Rusnak first to someone who probably won't take either of my two Audis to Rusnak for anything including service. First off Hector Leon is one of the worst sales people I've ever encountered. He was $2500 over what I paid for the Q5. But that's fine. He can do whatever he wants. But he wasted my time by calling me with nothing to say but jibberish. He called me one week and I told him I had a better price -- and if he wanted to beat it let me know. He mumbled something idiotic about his Costco discount (which was 1500 more than the price I had at time and 2500 more what I ultimately paid for it yesterday with the exact same options) and when I told him that he said maybe he could possibly match it if I could put my offer in writing. What's even worse -- and inexcusable -- is he called me back a week later with great news and his price was now HIGHER. I told him to never contact me again. Maybe Rusnak has one bad salesman. Maybe. But thinking that I also emailed the internet department with the price I was trying to beat (and DID beat). I emailed both Paula Morrison and Mike Bradford. And when I put in writing the price I wanted to beat -- I didn't even get an email back. From either one of them. It doesn't matter if you make the sale -- it's how you handle yourself. And you guys look bad. I would not recommend to any one I know to go to Rusnak to buy a car. God forbid Hector is there. And why bother emailing an internet department that doesn't email you back. Lucky for me other dealers could beat the price and return an email. What is going on there? Sincerely, Marc read more

Rusnak Audi Pasadena has had a bad reputation for service since before Yelp was even around. I don't understand why people still go to this dealer for anything. Since Audi issued a recall for the ignition coils on my car, I was required by the DMV to take my car to the dealer and have them perform the recall service. I had already upgraded the ignition coils on my car years ago since the factory coils failed repeatedly. I politely asked the Service Rep. if I can have back my upgraded ignition coils when they were finished. He responded that No, I cannot have them back since they have to send them to Audi for inspection. I explained that these were upgraded parts that I paid a lot of money for, that they were my property not Audi's. He told me that if I don't like it I can take the car and change the coils back to originals and then bring the car in. Since I didn't have many options (I needed the recall done in order to renew my registration) I just accepted it. Changing 4 ignition coils takes as much time and technical skill as changing ink cartridges on your printer. I made an appointment for 8am, showed up on time, and yet my car was not ready until 11 o'clock. At 11:00 I was told my car was ready and would be brought to the front. After waiting 15 minutes out front, the Service Rep. came out to inform me that they had locked my keys in the car. I was then told they had called AAA to come and unlock the car, and it would take another 30-45 minutes for them to get there. At that point I simply asked for a ride to my office. Honestly, anyone who reads all of these bad reviews on Rusnak Audi and still goes there.......deserves whatever punishment awaits them there. read more

I would give negative 5 stars if I could! I will make the story short. I just brought the CPO Audi Q7 from them about a month ago. Unfortunately, my car got into small accident, so I took it to the professional independent shop to do the estimation of the fix. GUESS what! The shop person told me right of the bat that the car had been repainted! After 30 minute + gauge to measure the paint thickness inspection we started to see flaw on the whole right side of the car. The car had been repainted on the whole right side!!! The front panel is not align, the hood does not close properly (scratch it own bumper!WTF). the door is not even painted on the inside! And the whole color thickness is very in consistent (Factory standard is .4-.5 thick) The whole right side vary from .12-.32 (Definitely has Bond do!!) The front right rim was repainted with the dry dripping paint. I have to accept that I was so stupid to trust these people (John Edward, Manager of used car department Mr.Brown) When you hear Rusnak audi with those name please be aware. The 300 point inspections by Audi is totally BS, they did not even do it! They just check the box on the pieces of papers. CARFAX is not reliable, because they could cheaply repair in house without reporting to the insurance company, so your CARFAX is perfect. After contacting Rusnak Audi, they just blaming on the small scratch on the accident which I just got. Nice job! This is totally a stigma. It is impossible to win against them, but I have internet on my side, so don't be stupid like me to go to RUSNAK Audi, and if you are happened to be so stupid to go in. Don't buy used car, and ignore John Edward! But If you happened to be so stupid, and do both of the above, then just be in pain like me! Write the review on yelp, spread the word, and just keep wishing that Karma does exist! read more

RUN AWAY! STAY AWAY at ALL cost unless of course you want the paint on your car damaged and scrapes when you bring your car in for maintenance service. I honestly do not know for the life of me understand how this dealer can maintain such $$$$$ cars but have the worst service. We have given this place few tries just because of proximity. They simply have no concept of customer service nor trying to take care of you. I don't know if its because we don't have one of the higher end cars or what, but it should be unacceptable to give your customer their car back with paint damage on the hood. We brought our car in for some issues we were having that had nothing to do with the body. After having our car for almost a week (yes, 3 days longer than they promised), my husband was furious to come home and see paint damage on our hood and scratches to the side. After a 2nd trip back and conversations with the manager they did take care of fixing it, but this shouldn't have happened to begin with. Not sure why people choose Rusnak.... read more

Shady Shady Shady. They showed a lot of customer service before buying the vehicle and the absolute worst service upon return. Mark my words, I will NEVER buy from Rusnak or Audi again. Upon returning my vehicle, their sales person did a general inspection. He told me that everything looked like it was in good order, no major damages, and he didn't expect any additional costs were going to be incurred. He signed off and sent my car to the shop for final inspection. 2 months later, a bill arrives in the amount of $3,800!! When I call to ask them if I can take the car back to make any necessary changes, they told me that it was now past the turn in date and I have to pay all of it. Audi told me that it was Rusnak's fault, Rusnak told me that it was Audi's fault. This went all the way to debt collection before I had any direct answers on what I could do. Here's the kicker, I eventually found out that Rusnak bought my lease from Audi directly and took a HUGE discount on the price they bought it for (i.e. whole sale cost minus the $3,800 coming out of my pocket). The sales person and dealership knew this the entire time and gave me the run around until it was too late to fix it. NEVER EVER BUY FROM RUSNAK OR AUDI. Shady car sales people read more

I had a few issues I wanted to address after purchasing my CPO Audi A4, so I called Rusnak Audi of Pasadena, Calif. hoping to have a better experience. In addition to the high oil burn rate, I've also experienced vibration in the steering at low speeds. Also, when at a stop with the vehicle at a decline in the road, the vehicle won't shift out of first gear until its reached 5,500 RPMs. So, being the dealership is just over an hour away from my home (this is the closest one to me) I take off work and drive the hour and 30 minutes to Rusnak Pasadena. Upon arriving I am asked if I need a ride, to which I explain I don't live nearby. The service advisor, Vincent Stamegna, advises me straight away that the fix will take all day and suggests I pay for a rental vehicle. He advised the oil consumption is a known issue with a listed fix and the steering vibration is a known issue and has a replacement hose that needs replacing. What I am confused about is if these are "known issues with fixes" why did they not get taken care of during the CPO inspection when i bought the car a few months prior? Anyways.... after explaining my proximity to the dealership, Vince begrudgingly provides a loaner car (which was a very low end vehicle with baby vomit on the back seat, which I embarrassingly didn't notice until I was home and picked up a passenger). I hadn't heard from the service department for 7 hours, so I called Vincent to check the status of my vehicle. He advised it would not be done until between 5 and 6pm and said I can pick it up the following day. The service department was closed, but my key was left with the sales receptionist. I dropped off my loaner keys in a drop box (as the rental company was also closed) and got in my vehicle to drive away. After making the first tight turn out of the dealer lot, I immediately noticed my steering is extremely stiff, as if I'm receiving very little power steering, if any. At this point, I have no choice but to go home. First thing Monday morning, I call Vince regarding the issue. He sorta apologized and said to bring it back in. I asked if it would be something they could quickly check and advise of a fix/wait time so I didn't have to make two trips. He said it would probably take all day and he'd provide a loaner and I could return another day to pick it back up. I asked if he could please provide a more comparable vehicle to the Audi I was accustomed to driving since I was being put out a second time for an error that should have been addressed the first time around. He advised they did not have any available. I had a friend take a quick look to make sure driving it wouldn't damage the vehicle, and ee noticed the clip on the torque converter was broken/disconnected. It was also melted. From what he could tell at a cursory glance, there may have been too much pressure or an issue with the new power steering hose installed causing it to blow/break the clip, overheat, and thus melt and disconnect. Unfortunately, it appears a proper test drive was not conducted following the hose replacement, as the steering issue was quite apparent. As a first time Audi owner, I am fairly displeased. I understand that it is not Audi's fault I don't live near an Audi dealer, and I fully understand things happen, people make mistakes. However, when people do make mistakes, it is how they react to them that make the world of difference. I shouldn't have to ask for a nicer vehicle when I have to make a return trip after errors were made. I should be immediately offered something to appease the situation and correct the error. Above all else, I never felt at anytime the dealership was remorseful or felt bad about the error. The individuals I spoke with were very disconnected and unapologetic. I am not sure if any of this has to do with the fact that I am a young female whom they may have assumed based on my appearance I was just some idiot , but either way I have no plans to return to this dealership. The saving grace - A lovely custome service rep. at Audi of America who WAS very apologetic, very heartfelt and sincere who provided me a dealership credit I could use at any Audi delaership in the future. I think I'll goes to Van Nuys next time. **** They did end up giving me an audi as a loaner the second time. I was told "IF" there is one available, we'll get it for you. I got lucky at least the second time. Also, the manager at the car rental place called and politely and sincerely apologized for the state of the first vehicle. ***update in response to Mr. Fakhoury's comment. I did reach out to you after I dropped off my vehicle the second time. You did not contact or respond, you just called and made the Enterprise rental manager call me and apologize. read more

I'd been looking at the audi a4 for a couple months, and when I was ready to lease I put in a few requests for quotes online from three audi dealerships in the LA area. Cesar Zavala from Rusnak was one of the first to respond. He sent an email with the full specs on the car I requested and didn't start calling me nonstop, like some other dealerships. I told him what I wanted due at signing and package. Cesar quickly got to the point on price and the package I wanted. Because Cesar didn't try to strong arm me in the initial negotiation, I felt comfortable going into the dealership that same day and making a deal. When I arrived, my soon-to-be car was waiting for me, and with one more round of negotiations, we arrived at a lease agreement that I was extremely satisfied with. I'm a first-time audi lessee, and I'd recommend Rusnak Pasadena for their great selection and the pain free experience they provided. read more

My husband and I came in to look at the Q3 and the Q5 we were a little torn between the two not knowing a lot of the differences besides size. As we were looking Daisy came up to us and offered us any help. She help me down the ground as to what we could get on both models and what the advantages would be with either of them. Still feel undecided due to the closeness in size but definitely coming back to see her for it! read more

Bought many cars and use service regularly. Niko is the best. Great service always. Cars are always washed. Prices are great. If you need service, i prefer Saturdays. Julie, Jaime and Jared are always there to help with. proffessionalism and smiles. read more

I took my car for service because it was due, though the sensor for the front right tire indicated low pressure. I picked up the car same day, and it appeared that the tire had been inflated. 2 days later, the front right tire is completely flat. I called Henry at 7:45am on November 10, but he was unavailable. The receptionist took my number and assured that a manager will call me back. I never got a call back. I essentially paid Audi 1000.00 to check my fluids and change my oil with no repair to the tire. I would think that attention to detail is a crucial aspect of a luxury brand. Pasadena Audi failed in this repect-but what do I know? I just got suckered into a 1k maintenance service. It turns out that my rim was cracked, which was repaired at an independent mechanic for $80.00. If an Audi dealer cares to respond to this, how much does Audi charge to repair a cracked rim? read more

This review is solely based on the service department, not sales (as I originally leased my car from Long Beach Audi). And the review is mainly regarding courtesy cars - or lack there of - and use of the Enterprise on premise. Brought my car in for service, technician that I deal with was great; nice, friendly, etc. Found that they do not provide a courtesy car, one must go to the Enterprise on premise and use a voucher to get a car... They offered me a shitty chevy that still had crap on the back seat from children in the car - that was the only car they had available for Audi customers... I'm sorry, but if you're paying the amount that you pay for a luxury car, you should be provided with a luxury courtesy car... or at least one that's clean. They called a few hours later and told me an audi rental was available. I went back, took the car and an hour later realized that they had basically sprayed a ton of febreze to cover up the smell of cigarette smoke... The car REEKED of cigarette smoke. To me, this is unacceptable for an audi dealership. I will not be returning for service solely based their lack of clean, available courtesy cars.. read more

Got a great deal and have had excellent service in the service department. Many thanks to Larry and Steve Metts!

My wife and I had the pleasure of buying an Audi Q5 this weekend from Anthony Robles. At first we were a little upset with Rusnak Audi because my wife asked for a quote on a car online and someone contacted her via email with a quote for a higher priced car. We IGNORED that email. We still decided to go to the dealer and just avoid the person who emailed us. Lucky for us we were approached by Anthony. He was great. We walked out with the car she wanted and my wife is super ecstatic about the deal we received. I was so impressed with Anthony that I am personally thinking of returning to buy an Audi for myself as well. GREAT GUY!!! I will definitely buy another car soon from Rusnak soley based on Anthony and his commitment to making the buyer enjoy the car buying experience!!! read more

If it were possible I would give a rating of zero stars for the treatment and experience I had with Rusnak Audi. I should have just listened to all previous reviews and moved on, but I didn't. I went to Rusnak Audi to view and test drive an Audi I was interested in after viewing their online inventory. Sales associate Samy wanted to move my car from the main street where I had parked into the dealership lot after hesitation from me I gave him my keys to move the vehicle into the dealership parking lot. (25mins later) While I was viewing the car of interest I noticed my car was being driven off the lot. I stopped Samy to point out what was going on and he replied with "you're driving my car" I was not amused with his comment which he realized and followed up with the test drive was needed to est. the car's trade in value. * The sales associate assumed I was ready to start the process of my car's trade in value that day or before I got to actually fully view and test drive the car of interest?! (I found out at the end of my appointment what had gone on while Samy had my car keys) Once, Samy realized I wasn't going to be pressured into buying the car that night he then handed back my vehicles registration to me. *Sales associate went through my dashboard compartment to get my vehicle registration without my knowledge or consent. I keep my compartment locked at all times, but if you have the key to get in... Bottom line the sales associate was never given my authorization to do what he had done. I know car dealerships are well known for high pressure sales but Samy took it too far and crossed the line. I made contact with the sales floor manager to make him aware of the situation, but all he could do was apologize and say he would look to the matter. If you are to do business with this company please don't let them take advantage of you like they did me. A company that conducts business in this manner doesn't deserve any person's hard earned money and time. read more

So they end up giving me 2 options. 1 go into dealership and they will request a new one for me. 2. get to DMV or AAA to get it myself and they will reimburse me the fees associated with his. I end up go get the plates myself and pay for the fee, and request Rusnak to reimburse and guess what, they ignore my emails (i emalled multiple times) read more

I just got a new Audi and since I live near Pasadena, I decided to go to Rusnak/Pasadena Audi. When I arrived (on a Friday), I met with Jim. He seem a little bit in rush, and didn't ask me to sit down right when I went into his office; so I was a little confused at the beginning. I had to tell the reason why I brought my car standing. Then, since the paperwork did not have any information regarding my appointment; we sat down and he took care of me. He was very helpful and kind and since I had to leave my car for next day pick up (Saturday), he took me to see Vince. Vince was going to work on Saturday and Jim wanted to make sure I was going to be taken care of when I come back on Saturday. So I arrived on Saturday, and it was crowded! I could tell there were short on manpower. I talked to Vince for a minute and he told me that he was going to look for my car key because he did not know where it was. I waited approx. 45 minutes with my daughter; and I was seeing Vince multitasking moving cars around, and still telling me that he was trying to find my car key. At some point, I was already running out of patience; and when I finally decided to look for him at his office; he accidentally found my key. I got my key and left. I did not get any feedback if they checked the things that they were supposed to check in my car or I did not sign any paperwork stating that I was taking the car. Probably because I was 'complimentary maintenance service' I was a lower priority? I have always had VW cars and have gone to VW Glendale for my regular maintenance service; and wow, quite a difference in service. I have never had any issues in VW Glendale, and they were very attentive and organized; even whenever I went for Saturday maintenance service. I thought that by having a nicer car, the dealership will be higher level in service as well; but, I was wrong. I will try the Audi in Downtown, and hopefully have better luck there. Overall, at Rusnak/Pasadena Audi people are nice and helpful, but they don't seem to be organized and definitely need help on Saturdays! read more

My husband and I were trying to decide between an Audi A4, BMW 328 or a C class Mercedes. We had already seen the C class and discussed pricing so we decided to go to Rusnak to see the Audi since they were close by. When we walked in we were not greeted by anyone so we continued to walk to the back lot to take a look at some cars. We approached a salesman who was standing around to see if he could help us out. He seemed really hesitant to help us out almost as if he had decided we were not serious to buy a car. My husband still kept asking him questions and told him which Audi model we were interested in. The salesman asked what other cars we were interested, after my husband got done explaining what offer we got for the C class he told us we should back to that dealership to buy the Mercedes since the pricing was wayyyy off. What??!!! Did I hear this right??? A sales person telling me to go somewhere else and buy a different car? Taken back by his rude comment I proceeded to ask why he would say that they are way off, how much more could it be for him to say that. Before giving us any other info he directed us to his finance manager who would give us a price since we had requested it. After hearing the price and down payment I was even more upset since the price was only about 50 dollars off from the other offer we had received. Really???? does he consider $50 wayyyyy off as he had decided we couldn't afford an Audi. After complaining to the finance manager what his salesman had said he told us to ignore him that he is young and money hungry. WHAT??!! WOW??!! Where am I and who do these people think they are?? Needless to say we left and will never go back for any car. When you're looking to spend that much money on anything you should be receiving royal treatment, this place was full of snobby sales people, who thought too highly of themselves. We ended up getting a BMW 335 from Pacific BMW which happened to be more than what the Audi was but well worth it! So Rusnak you lost a good a sale! read more

In 2013, I bought purchased a car here from Michael P. and got great service, a good deal, and had an excellent experience. So, when I needed another car this year, I went back. Michael was still there and as helpful as ever. I placed a deposit on a car with him, and about a month later when it was getting closer to me taking delivery of the car, Michael informed me that the car that I put a deposit on was actually no longer available. Michael was very apologetic and told me it was one of his managers that didn't reserve it properly. So I basically was waiting a month for a car which was never in fact reserved for me. So I spoke to one of the floor managers and he was not apologetic at all. In fact, he went right on to try to sell me a cheaper car with the same payments as we had discussed for the first car. I am more upset that they were not more apologetic for not reserving the car while holding my money. Maybe that is something that happens all the time in their business, but it's not ok with me. I was so upset that I emailed the general manger, and he did call me the next morning. He apologized for the mix up but again didn't seem to make me feel like it was genuinely a bad thing that happened. Then he "tried to earn back my business" by telling me that the deal they were giving me on the cheaper car was "not just a good deal, but a STEAL." It is exactly that kind of car salesman lingo that made me even less inclined to do business with them. For the record, it was neither a deal or a steal. I wound up getting insanely better deals on the vehicle at both Keyes Van Nuys and Audi of Beverly Hills, both who actually bent over backwards to earn my business. The only reason I am giving 2 stars instead of 1 is because my salesperson Michael was awesome. read more

IAN DELOS REYES in Service!!!! YOU ARE THE BEST!! I don't really give out reviews, but the service I have gotten from Ian Delos Reyes at Rusnak Audi Pasadena is not only top notch but THE BEST. Very professional, timely, DID NOT STOP UNTIL IT EXCEEDED MY EXPECTATIONS. Very knowledgeable with what he does and you don't feel lost with the whole experience unlike what I have gotten at other Audi Dealerships. Given my car is a 2009, its old, Ian and crew definitely babied my car as if it was their own. Definitely trustworthy, fair, honest, and WORTH THE DRIVE!!! 10 stars to IAN DELOS REYES and the whole crew at Rusnak Audi Pasadena!!! I AM YOUR CUSTOMER FOR LIFE! read more

Just bought an Audi A6, 3.0L, supercharged at Rusnak and I love my car!! Jose Soto is the best car specialist.. he guided me through the whole process. His only concern was to put me in the best car that fit my budget and my lifestyle. He was patient, not aggressive and completely knowledgeable. Come to Rusnak and ask for Jose , he is the best! read more

I had a great experience at Rusnak Audi. George Pau was very helpful and easy to work with. He gave the place a great atmosphere which made the experience that much better. We were able to walk out with a great deal and everything was prepared and finished within 2 hours. Easiest car buying experience I have ever had. read more

I will say only one thing. STAY AWAY FROM THIS PLACE!!!!! They hang a sign "most Audi sold in 2008" Dont get fooled by the sign. It has nothing to do with their reputation. Especially the salesman name "LOUIE". That F***er will LIE all he can to bring you to the dealer and that is all he cares about. You will end up wasting hours, gas, and energy. All other salesmans are in same boat. I am never buying anything from those guys. It is sad to see what kind of things human will do in order to sell a freakin car! read more