Derek W. goes above & beyond as a Customer Relations Manager. I purchased my used GMC Yukon Denali 3 weeks ago & returned last week to pick up a second key fob that was promised to me at purchase. It took awhile to program the new key fob but Cadillac Pasadena has a new & first rate showroom & waiting area. Snacks, bottled water, coffee & big screen tv are available if you want them. Plus comfortable furniture to relax in. Derek made sure to check in with me often & communicate how the service was going. Richard M., a service consultant, was also extremely helpful in keeping me updated. Richard also helped me later set up my Apple CarPlay so it would start immediately upon starting the vehicle as opposed to the delay I was experiencing. Finally, Derek had the detail guys wash my car & shine the tires so it was showroom new again. Above & beyond means just that. I wasn't happy with the odor in my used car after I had driven it a few days. Derek told me to bring it in & he would make it right. First, he had service install a new cabin air filter at no cost to me. Then he set off two "scent bombs" & recirculated the AC to complete the process. The odor is definitely acceptable now. I'll need to take my 2023 Yukon Denali in one more time for service soon. My work schedule is unpredictable but Derek is the perfect person to act as a liaison between Richard in service & me. I'll just call Derek & he'll set up the service time & day with Richard. It's a quicker & streamlined approach. Why don't other dealers have customer relations personnel? Maybe they do but Derek's the first one I've ever met. I don't see how much better I could be treated had I even bought a new Escalade. And there's several in the gorgeous showroom to look at while you're waiting! Jeff S. read more

I took my mother's vehicle to Cadillac Pasadena for its first service appointment, and the experience truly exceeded expectations. The newly remodeled dealership looks fantastic -- bright, refined, and thoughtfully designed. It feels upscale without being overwhelming, and you can tell real care went into the renovation. Joseph was my service advisor, and he did an excellent job. He was knowledgeable, courteous, and kept us well-informed throughout the visit. Everything was handled efficiently, and the process felt seamless from check-in to pickup. Even the waiting experience was enjoyable -- they serve really good coffee, which was a nice touch while I waited. Overall, a polished and professional experience. I felt well taken care of and will absolutely return for future service needs. read more

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Warning to others: Cadillac of Pasadena marketed us to trade in our 2024 Lyriq with 4 payments left and agreed to specific lease terms after full confirmation for a new Vistiq. We completed the credit app, provided insurance, and scheduled pickup. When we arrived, nothing was prepared and they refused to honor the agreed deal, blaming "miscommunication." Management and the GM would not honor the deal. This was a classic bait-and-switch that wasted our time and lost them a customer. Proceed with caution. read more

Let me start by saying that although I didn't end up purchasing a vehicle, I had a wonderful experience working with Cham. I spoke with several salesmen from various Cadillac dealerships, and many of those interactions were disappointing--not because they wouldn't accept my offers, but because most either didn't try or didn't seem to care. Several took days to respond, and others gave a single offer and never followed up. Cham, on the other hand, was responsive, polite, and consistently professional. He appeared open to all of my offers, with the exception of my final one, which ultimately ended the opportunity for a sale. Unfortunately, another dealership offered to beat the deal I had proposed to Cham. Overall, I highly recommend working with Cham and hope to successfully negotiate a deal with him in the future. read more

Thanks you Benjamin so much for your help with my recent purchase of the 2023 Cadillac XT4. Benjamin Juarez, Tyler Pham and Jonathan Kyle were a pleasure to work with, and I really appreciate your speedy service. You were patient in answering all my questions and transparency during the test drive. I am absolutely loving the car and I am grateful for your excellent service. I will gladly send anyone I know looking for a new car your way. Best regards Kenny Elmore read more

Had to take our Lyriq in for a new tire. Service department was very kind to our needs and were able to make sure we get in for same day service even though we arrived minutes before the closing time. Waited in the showroom while car was getting repaired. Beautiful brand new showroom with lots of drink and snack options which large TV to relax. Cadillac Pasadena delivers on everything I thought a luxury car dealer would look like. read more

This review is specifically for service/concierge, Zane. Context: I originally purchased all weather mats from the Cadillac site and they were delivered free of charge to my local dealership. Once they arrived I received a call to drop by anytime to pick them up. I asked if they could vacuum my car before installing the mats before I arrive and was told it was ok. This morning I had an hour window so I headed over and was greeted by Zane. He accepted my vehicle and escorted me to their customer lounge. I was then approached by another individual who delivered my mats, still inside the shipping box. When Zane returned and informed me that my car was ready, he assisted in installing my rear mats. I was in and out in about 30 minutes. Thanks Zane and Pasadena Cadillac! read more

Cadillac Pasadena - Newly installed OEM all weather mats for my 2026 Optiq. - Car Dealers Near Me - Pasadena, California

Amazing dealership with friendly service. They go out of their way to make sure you get your dream car at the right price. Jonathan and Raul were great to work with and I would recommend this dealership to all my friends. read more

Cadillac Pasadena - Cadillac dealership. - Car Dealers Near Me - Pasadena, California

My Mother was stressed about returning her 2024 Lyric lease on Mother's day (of all days). Cham helped us with the process and was able to secure a great deal on a new 2026 Lyric lease the SAME day. Cham was informative, personable, patient, kind. Along with making the leasing paperwork process as seamless as possible, he explained the new features on the car and made sure we had all the necessary apps on our phone for charging, maintenance, etc. My mother arrived stressed but left happy and confident in her new Lyriq lease. Thanks! read more

Cham is good,he helps me a lot ,but the whole process was terrible,extremely terrible,they gave me wrong car twice and wrong contact three times ,and after I lease the car two months ,the VISITQ vehicle showed:Service High Voltage system" ,after I reported to sales Cham,he helped me ,but now almost one week ,service department NO ONE CALLED ME ,and the Lady called Claire ,just interrupted me and told me :we don't have any space and we don't have replacement car can let u drive !!!!WOW,seems u guys just wanna get new customers and totally don't care about old customers!!!!!! I will tell alll my friend pass this dealer !! read more

Cadillac Pasadena - Serious issue about battery - Car Dealers Near Me - Pasadena, California

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Amazing dealership. Great people, clean place. The lady that helped her make is Vanessa Cruz she was great, knowledgeable, friendly, she made us feel at home. She was very helpful. We will defiantly come back. I give her a 10 she exceeded our expectations. read more

Cadillac Pasadena - Lobby - Car Dealers Near Me - Pasadena, California

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Horrible experience - I saw that this review was still in my drafts but I still feel that it should be shared. I was shopping around for cars last year and wanted to check out a pre-owned Audi on the lot. I wasn't planning on stopping by but I was already down the street at Audi. I did not feel at ease walking in. The test drive with Armani was a nice experience. However, when reviewing the cost of the car, I was deeply disturbed by the approach of John. John said "clearly you make good money, 3K is nothing to you" I was floored. read more

I was emailed about needing an oil change on my car. Claire is super kind and helpful. She did everything right. I then reached out to the dealership about getting an oil change and I was told they couldn't service my car because they don't have the availability to do so. I asked about the concierge service. I was told they don't offer it anymore since there's new management. I asked if I can drop it off and if they can shuttle me or uber me 6 miles. I was told they couldn't offer me that. Apparently all technicians take lunch at the same time and they don't have enough techs to complete jobs. I went elsewhere and got everything I needed done within an hour. Terrible customer service. They claim to offer "red carpet experience" but it's all for show. I wouldn't recommend this dealership. read more

I took my 2024 Lyriq in for scheduled service at Pasadena Cadillac this morning and was advised that there was a 4-5 day back up on servicing EV's because they only have 1 EV technician. I'm not an unreasonable person and understand this isn't something they can control, for the most part. I mean they probably should hire another technician, but maybe there's a shortage of qualified candidates. So, I'll give them the benefit of the doubt here. My problem with this situation is that they should have advised me of this when I made the appointment so I could have the option of scheduling elsewhere. Or better yet, don't schedule an appointment for Monday when you know you can't service my car until Thursday or Friday. Don't make me take time out of my day to drive there, just to tell me you have to keep my car for a week. Even this might be acceptable if they had a loaner car for me. But, guess what? No loaners either. This is completely unacceptable by any reasonable standard of customer care. At the very minimum, make the customer aware of the situation beforehand, so they can decide if they can manage without their car for a week or choose to take it someplace else. This shows respect and care for your customers' time. Let me be clear, the young man who was handling intake was very polite and apologetic. This is not on him. I actually feel bad for him, that his employer would put him in this embarrassing situation. This is on whoever decided it was a good idea to schedule appointments when you know you don't have the staffing or capacity to service the customers' vehicle. That person, needs to be re-trained or replaced. This dealership is currently undergoing a remodel. I have news for you. If you don't take good care of people, customers AND employees, it doesn't matter how pretty your showroom is. Your business will suffer. Also, notice the absence of management responses to bad reviews? Is this characteristic of a business that cares about it's customers? I expected much, much more from a luxury brand. I am badly disappointed and will be contacting GM about this experience. UPDATE: I received a call and text message from Marco apologizing for the experience. Although appreciated, I will not be returning here. I truly hope they take this feedback as an opportunity to improve and give future customers an experience worthy of a luxury brand read more

worst experience. my mom and I came to turn in my deceased grandfather's lease after speaking with the dealership over the phone - the team specifically renee did not offer her condolences, then told us we would continue to be charged for the lease after we turned over keys. overall dehumanizing experience, I will never do business with cadillac read more

I had one of my best experiences in this dealership I was looking for a Cadillac dealership and I got lucky Pasadena was my closest one. Vanessa was so helpful honest, knowledgeable and transparent. If you would like to find a right car with your budget and enjoy the quality of Cadillac this is the place to go and ask for Vanessa thank you definitely 5 star! read more

Excellent service to their customers. A well stocked lobby/waiting area while they worked on my vehicle.

Elizabeth, the Service manager Was absolutely amazing and extremely knowledgeable I came in as a walk-in She took the time to check me in She also reviewed my problems and issues on my 2023 Cadillac Escalade ESV She got me a rental vehicle from enterprise rentals in Pasadena She kept me informed through the whole process via telephone Pasadena Cadillac is going under construction to make the facility a lot better They were working in the bungalow situation Service department was knowledgeable Got my car fixed Retrieve my car on Monday They fix it in three days flat Absolutely incredible Elizabeth Service manager kept me apprised on the entire repair process I would highly recommend passing the Cadillac for all your needs read more

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I just wanted to express my gratitude to Vanessa for helping me get my dream car! When I arrived, there wasn't one available, but she worked her magic and made it happen! I highly recommend her for any needs at Cadillac Pasadena! read more

Cadillac Pasadena - Cadillac Sport Escalade 2025 - Car Dealers Near Me - Pasadena, California

Everyone was great Isabel in service is the best. Being under construction and still able to have a positive attitude says a lot about her.

Cadillac Pasadena sold me a CT4V Blackwing. The Sales Manager, Jonathan Kyle was amazing - super helpful and didn't let me leave until I was 100% comfortable and making sure that I knew that he was there for any and all questions. Arman, our sales guy was great, he was very helpful and happy to answer questions and Tony the Finance Manager was great, knowledgeable, happy to answer all questions and made the process fast and painless. The whole team was great. We were in and out in an hour and 20 min for a full deal. I cant thank these guys enough. I am super happy with my beautiful new car and with how awesome Cadillac Pasadena was. I highly recommend buying a car from these guys. Top Notch Dealer! read more

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If you're looking for a Cadillac dealership that embodies luxury and warmth, look elsewhere. My experience with this particular location was so cold and uncomfortable that it left me wondering how they even manage to sell cars. I came in early in the morning to inquire about a Cadillac electric vehicle. Admittedly, this was the early crew, but their attitude set the tone for the entire dealership. The staff, including what appeared to be the general manager, were stiff, disengaged, and, frankly, dismissive. The vibe was akin to stepping into an exclusive fine art museum where the air is heavy with judgment. Their demeanor wasn't just indifferent; it carried an air of subtle arrogance, as if they were doing me a favor by allowing me to be there. From the moment I walked in, there was a distinct lack of attentiveness. I told them clearly--three times--that I wasn't planning to trade in my Tesla, yet they kept asking the same question, like they hadn't even heard me. Their repeated up-and-down glances at my perfectly normal California attire (vest, long sleeve, jeans) felt condescending, as if they were silently appraising whether I "belonged" in their showroom. When it came to the test drive, the energy didn't improve. They rushed through the process like they had somewhere more important to be, exuding zero enthusiasm or effort to engage me. There was no attempt to build rapport and certainly no warmth in their sales approach. The general manager's persistent glaring added an unnecessary layer of tension, like I had wandered onto his turf uninvited. Newsflash: this is a Cadillac dealership, not spring training for the Dodgers. The contrast became starkly apparent when I drove straight thereafter to BMW Monrovia. There, I met a young Ukrainian salesman, a recent emigre, who wasn't a native English speaker, but he was personable, warm, and made an effort to connect. He offered genuine insights, asked thoughtful questions, and actually seemed to enjoy his job. It was a refreshing change and proof that a good salesmanship comes from a multitude of avenues--but the key is about creating a positive relationship with the customer. This Cadillac dealership, however, is the polar opposite. If you want to feel like a valued customer, or even just a human being, this is not the place for you. The energy is cold, the vibe is weird, and the staff seem more interested in judging you than helping you. Save yourself the discomfort and take your business to a dealership that actually wants it. read more

Didn't end up getting a car here, but want to give a shout out to cham. Came in for a vistiq and he was one of the best and trustworthy car salesman I've met. Really helped me decide between the options and pricing options. Would definitely come back for my next car. Jonathan was great as well and even offered to get me lunch because he found out I hadn't eaten. Solid guys all around. read more

Hands down the BEST car-buying experience of my life. I had shopped around at other Cadillac dealerships and knew exactly what I wanted: a used 2023-2024 XT4. When I arrived, Arman (my salesman) already had both cars I'd asked about pulled up front and ready to go. Then I test-drove the 2025 XT4 and fell in love. The price was outside my range, but that's when Renee, the sales manager, stepped in. She didn't just talk numbers--she listened. I told her what I needed, and she worked her magic. Within minutes, she brought the price into the exact range that made it impossible to say anything but "YES." I've had bad experiences with car dealerships, but this was the first time everyone was upfront--including Tyler, the finance manager, who made the process fun, easy, and straightforward. Every single team member was fantastic. No games, no pressure--just genuine service, real effort, and results. This is how buying a car should feel. read more

This is a terrible dealership. There's a reason their rating is so low. I had a terrible experience with a condescending salesperson that just cost them 2 sales. I've also contacted the dealership to speak to the general manager and they refused to tell me his name or give me his email address. They said they would have him email me but of course that never happened. read more

I purchased a 2024 Cadillac from the Cadillac Pasadena. Though not everything about the vehicle was disclosed before I flew down to the dealership, I proceeded with purchasing the vehicle. The sales associate, Cham, pleaded with me to give him a 10/10 on his review and asked me to "shake on it" that I would leave him a 10/10. When it came time to leave a review, I left an honest review giving 8s, 9s, and 10s. Sales Associate Cham called me, then sent a hostile text message to me telling me that he hopes I "learn some compassion later in my life." Additionally, Sales Associate Cham indicated to me that the only reason he gave me a First Responder Discount was because he wasn't busy, otherwise he "wouldn't have gone the extra mile..." Yikes. Though I was satisfied with the purchase of my vehicle, as indicated by a good review, I am unsatisfied with the way that Sales Associate Cham of Cadillac Pasadena has conducted himself after purchasing. I left a fair and honest review of my experience. I will not leave a dishonest review, just because the sales associate pleaded with me to. I write this review to warn anyone of what they may experience when conducting business with Cham. I would recommend working with Cadillac Pasadena, but would caution working with the sales associate named Cham. read more

Everyone is very friendly at this dealership. They are currently going under construction but still same excellent service! They had some snacks to eat while you waited for your turn to speak with a finance manager. My salesman Armani was very helpful and friendly when it came to purchasing my Pre Owned 2024 Hyundai Tucson Plug-In! He made sure I liked the vehicle and made the deal that worked around my budget. read more

Cadillac Pasadena - Car Dealers Near Me - Pasadena, California

Joan R. I bought my Cadillac CT5 here and Arman Boghozian is an amazingly helpful sales person! He's incredibly knowledgeable about the car and about helping me setup and use the car's many features! Thank you to the team at Cadillac Pasadena including Jesse and especially to Arman for going above and beyond! read more

The attention I received from the saleswoman Vanessa was very professional. She helped me find exactly what I wanted, and her tutorials on how to use it were perfect. 10 out of 10. 100% recommended. read more

Cadillac Pasadena - Cadillac 2025 !!' - Car Dealers Near Me - Pasadena, California

Do not come here. Do not come for service. Do not not come to buy a car. They do not know their head from their a** here. You walk in and no one says anything to you. There is no clear direction. They look at you, you look at them, and you have to start asking around to find out who can help you. I was turning in my vehicle for a scheduled wheel alignment and it took 30 minutes just to turn it in. This is the most disorganized car servicing center I have ever been to. Moving on, I had a $325 credit I needed to use which was for the diagnostic check (cost of the check but they let you use that credit for any other services they provide) they did when I got a tuneup, which I tried to use on a wheel alignment and oil change, I was already done with them at that point, but just wanted to use the credit up. Fast forward, they do the service and then I come to pick up my car and pay and Isabel tries to get out of the credit saying that it can only be applied to repairs that are suggested on the diagnostic. 1. That was never mentioned when I turned it in and 2. The alignment WAS! After having to argue, Isabel eventually called her superior to run it by him and they agreed to apply the credit. Be careful here. They are grimy. I would definitely not recommend. read more

First and foremost, Cadillac promises a red carpet treatment and our experience for the past 14 months has been that of a used red carpet of an abandoned theater in downtown La. Not only is the vehicle in constant need of attention for updates that take an entire day at the shop to do, but the lack of communication and follow through with ensuring that their product is returned in pristine condition is indicative of the lack of "Red Carpet" treatment that is their motto. This last incident was unacceptable. Our vehicle was taken in last Wednesday for issues we were having with the sound and requested a quote to fix a dent in the hood and minor blemishes around the front bumper. We received a quote for the hood and were told the other areas would be taken care of. We agreed to the cost and waited for repairs to be completed. Upon its return, we noticed that 200 miles were added to the mileage! This is a leased vehicle! Someone left their used water bottle inside the vehicle and all of the settings of the dash had been reset. The hood that had been repaired was returned with new scratches covering the entire hood! You would think that a dealership would be accountable for maintaining a standard of excellence Cadillac supposedly prides themselves on. I would also assume that quality control or some sort of inspection is competed to ensure that repairs are completed in line with what would be expected of a luxury vehicle brand. To add insult to injury the additional request to address blemishes along the bumper did not occur, we weren't given the option to pay for any additional work we requested and our gas tank returned empty when it was over half full. Being without a car for 8 days is difficult enough to coordinate transportation needs for work, now I'm left with uncertainty if Cadillac will stand by their brand motto of "Red Carpet" treatment and make this right. My suggestion, don't get a Cadillac. read more

Cadillac Pasadena - My wife took her Cadillac in to repair a dent in the hood. The car was returned to us with scratches on the hood from repair!! - Car Dealers Near Me - Pasadena, California

Wow!! Never have I experienced such an amazing experience looking for a car. The entire team at Cadillac Pasadena exceeded my expectations. From Cham to his attentiveness and professionalism to Jonathan going above and beyond to make me feel like I was apart of the Cadillac family this topped my experience out of all my years of buying a car. Thank you to The entire team for giving me the VIP treatment. Literally went above and beyond. Would refer all I know to this Cadillac Pasadena! Absolutely superb! read more

Worst dealership experience ever. I've been trying to reach someone since the moment they opened this morning and have left multiple messages for service advisors, the service manager, and even the GM. Not a single call back, not even basic courtesy. It's clear this place has absolutely no concern for their clients. Stay away from this dealership -- they do not know how to run a business. I will be escalating this further and contacting General motors directly read more

Amazing service. I brought my car in a couple times, thankfully Raudel was there to help. Raudel showed urgency when I came in for my appt, he was very quick and helpful when I needed to file a claim to my 3rd party warranty. You can tell he cares and doesn't mind spending his time to answer questions. Very stand up guy, super glad I was able to have a great smooth experience servicing my used vehicle(new to me). I was able to kickback and relax knowing he was in charge of my car maintenance/repairs. Any problem that arouse, he was able to call me in a timely manner to help getting everything resolved. Trust goes a long way, thanks Raudel, and thank you Claire. read more

My father has purchased dozens of vehicles over the past several decades and has had countless positive relations with dealerships and salesmen. That said, he has never experienced the level of service that he is offered at Cadillac Pasadena. He was interested in the all electric Cadillac Lyriq, but it was his salesman Cham and manager Jonathan that really blew him away. Their attentiveness and desire to make sure my father would be a happy owner were unparalleled. They found the exact car that he wanted and delivered on all of their promises. Besides the fact that my father feels like this is the most advanced and exhilarating vehicle he's ever owned, he couldn't be more thankful for the availability of everyone at Cadillac Pasadena to assist with any inquiries that he's had. He is 100% satisfied with his car and experience, so much so that he asked me if I had "social media" to share his experience and highly recommend Cadillac Pasadena. read more

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I got my new Escalade today. It was the best experience from start to finish. Cham was an absolute pleasure to work with and went above and beyond! His manager Jonathan was wonderful too. I would recommend Cadillac Pasadena to everyone! read more

Called to order a part and have my DTS serviced. I have a wiring issue with my output wiring harness to my speed sensor. My first call was transferred to parts department and they told me my part was in Michigan and they'd need to order it. I got Transferred back to service department to set up an appointment, yet service person went to lunch. Service Rep. Called me back an hour later and had me speak with a mechanic to make sure part was available. They said that was untrue about the wiring harness and they can't do the repair. I asked could they repair my vehicle with aftermarket or redo the wiring they said - "No". They didn't want to help me at all - zero effort to offer a solution to fix my issue. So by my assessment of Cadillac is this, Dealerships DO NOT want to work on vehicles that they represent & sell. That says a lot about the Brand. Was everyone I spoke with polite and professional- YES Very much so, but by their avoidance of service says a lot about the product & their honesty. I will Never do business with a dishonest car dealership or repair shop. Kinda stinks really hurts my perception of Cadillac. read more

While the salesmen that I worked with was very kind and helpful, my experience with the service department has been terrible. After only owning the car (a 2025 Escalade IQ) for a little over a month and only about 65 miles on the car I had to bring the car in for service and they had my car for over two weeks. They were very non-communicative and I constantly had to call myself to get updates and one time they said that the car was ready but when I called to confirm they said that was incorrect. Luckily I hadn't gotten in a car to head to pick up my car, but that is not the right way to handle business. Even still the receptionist who took the call was not helpful and couldn't give me answers and told me to call the next day because the service manager that took my vehicle in was not working and she would be the only one with answers. That's ridiculous, as someone on your team should be able to answer your customers questions. They have placed blame on the fact they are under construction, but that doesn't excuse it. If you can't do the work in a high quality manner don't be open and taking business. Would never recommend them in the state they are in now and hope that things improve soon. They reached out asking to talk but I don't want to talk to them because it is all lip service because I've been told this numerous times and nothing was done to make me feel better. I even suggested giving the car back for what I paid for, since I had barely driven the car and because I was so dissatisfied but was told they wouldn't do that. There's nothing that can be said or done at this point in my view to change my opinion of Cadillac Pasadena. read more

pulled into dealer at 3:05 and no one came out so I walked inside and they told me someone would be right with me. waited outside for 10 minutes no one,then a salesperson walked by and asked if I had been helped? Again I was told someone would be right with me waited another 10 minutes no one. So I left and will go to another dealer. read more

I typically call the West Covina Cadillac dealership. However since I was around the area I called this location and the rep Yesenia I spoke with was so very patient with me and my millions of questions I had. She was so helpful and calmed my nerves down about my situation. I really appreciate it when businesses have nice people read more