Personalized Auto Group

5.0 (88 reviews)

Used Car Dealers

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Personalized Auto Group - Used Car Dealers Near Me - Pasadena, California

Personalized Auto Group - Jimmy and Arman thank you guys so much for finding this needle in a haystack !! So worth the wait, you guys are it! - Used Car Dealers Near Me - Pasadena, California

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Jimmy and Arman thank you guys so much for finding this needle in a haystack !! So worth the wait, you guys are it!

Josselyn A.

These guys are awesome! Will forever refer them for anyone needing a vehicle, they're the game changer for the car purchasing experience!

Marina R.

I cannot in any way thank Nichole enough! I was referred to her by my friend who had nothing but amazing things to say about her and truly all expectations were beyond exceeded. Never had I dealt with a broker and I do not plan on going back to talking to a salesperson at a dealership ever again! From the very beginning to the very end of my car buying experience, Nichole was informative and absolutely transparent throughout the whole process. Since I am a first time buyer with not much credit history to show for, it was going to be a challenge. Through the grace of God, Nichole's persistence, and the leinholder who took a chance on me cause I had good credit, I was able to get the payments I wanted for the exact car I wanted with a great rate for a first time buyer. Do yourself a favor and call Personal Auto Group. Nichole had all the experience and connections to get me a great deal. Buying a car should be an amazing experience and it will be if you hit them up. So if you are looking for sign, congratulations, you have just discovered the next best thing in your life!

Nancy B.

Let me start off by saying this review is long overdue. Our car was totaled and we needed to find a new car fast. We were dealing with all the stress that comes with getting into a car accident and Nichole really helped get us through a tough time. My husband knew the car he wanted and Nichole literally had it delivered to us the next day with the prettiest bow on it! She was easy to communicate with and got us the best deal on our car. If it weren't for her, we would have ended up in dealership for hours and ended up paying much more for the same car. So we're lucky we came to her. She has sold a car to everyone in my family and we couldn't imagine going to anyone else for our car needs! Thanks Nichole!

Getting my new vehicle through Nichole at Personalized Auto was an easy process that I'm so glad I took. She took the reigns for me and gave me exactly what I wanted! She dealt with the dealership and their paperwork processing while I went about my business until she gave me the call that the vehicle was ready for pickup. No waiting at the dealership for hours on end. I highly recommend her services if you're looking for a vehicle. She was great to work with and gets you exactly what you want. I'm definitely going to use her again, should I need another vehicle. Thank you, Nichole!

Wendy G.

Best experience getting my new car from this company. Nicole was the best. Brought this beauty right to me. Highly recommend this company.

Azaria P.

So I was fresh out of college looking to get a new car and as this was my first big solo purchase I was really nervous about it. But Nichole couldn't have made it any easier for me to understand. She all but held my hand through it. She found the car for me, talked me through my options, worked with my budget, and delivered it herself. All while going through her own personal stuff. I was really surprised with how easy and quick it was. Within 2-3 weeks of contacting her, I had my new car. I really can't thank her enough for all her help. I'd also like to add that Nichole was recommended to me by a friend. So I know of at least 2 great car purchases she handled.

Daniel A.

Nichole D. Is a true pro, she helped me with my lease in 2018 and now helped my Mom with her 2021 Camry. This vehicle was hard to find and she made it happen right before Christmas. The smile on my Moms face is something I will always cherish. Your patience and honesty throughout the process is why I continue to do business with you and will continue to refer my friends and family. Thank you for your help.

Richard F.

Great Service, slightly smaller dealer but they quality vehicles and great customer service! Very personable... thank you again

Jenna L.

I found these guys on CarGurus and I'm SO HAPPY I did! Arman helped me get my new Lexus CT. He was so polite and answered all of my questions, even my stupid ones. He was never at any point pushy or aggressive. He was able to give me a price break because I paid a down payment in cash. Which was appreciated. I was also pre-approved by my own credit union. But actually financed through theirs because they offered a MUCH lower APR % and helped keep my payments down to where I actually wanted them. Arman and his finance guy did a wonderful job and made the whole experience easy and stress free. I was in and out in only a couple hours too. THANK YOU!

Jovy A.

Getting a new car is so stressful but Nicole made it so easy for me. You tell her what car you want & your budget and she'll find it gives you better options. Nicole is easy to work with she'll make sure you get the car you wanted and when she finds your car. She delivers the car to you too! how easy is that? Very organized with paperworks she'll explain everything to you when you sign the papers. Thank you Nicole for my second car I loved it

Jonna J.

THIS was an amazing experience and I will never, ever go to a dealership for a car in the future! Nichole (all via phone and text), found me my dream car, at the most incredible price, leasing at a truly insane low rate and wow to the buyout!! All done via phone and text whilst I was in Hawaii!! The day I came home, she had the car delivered to my office, talked me through all the docs and signings, got me a demo from the mechanic on how to operate and zoom, zoom.. WOW. I actually enjoyed this process and didn't need to negotiate anything on my end - she did it all! I never would have been able to afford this amazing electric BMW (i3 with extended range) if I tried buying on my own, and I am a pretty good negotiator :-). Highly recommend. I'd give them 100 stars if I could!

Melanie T.

Dealing with Nichole was a pleasant experience!! She was awesome!! She made my car buying experience smooth and haggle free!! I would most definitely buy a car from her again!!

Katrina B.

I wish I knew about Nichole when we first moved to LA. Honestly this whole process was just so easy, professional and done so quickly. I gave nichole the details of the type of car I wanted and my desired price. Not only did she come through but she went well above and beyond any expectations I had for this service. It was so nice not having to deal with the dealerships, negotiating, picking up the vehicle and having to do all this with two kids in tow. She is a serious game changer and I can't thank her enough for getting me the perfect wheels at such an unheard of price! Honestly I will be recommending her to literally everyone I know! Thank you so much for making my life not only so easy but by getting me aprice which I would never of been able to achieve myself.

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Kat H.

1

12

3

5 months ago

Prior to going to Personalized Auto Group, I was extremely stressed searching for a car. I stumbled across this small dealership on Cargurus and I was happy I did. Joe and Jimmy are the absolute best! They had so much knowledge on the car I was looking at and I didn't feel pressured to buy. They really took their time with me and Joe also went out of his way to take the car to my mechanic to look at. I truly appreciate my experience here and I will definitely recommend! I got my perfect car for a great price and Jimmy was able to get the APR at such an amazing rate! You're in good hands here. Thank you Joe and Jimmy for taking care of me. I love my new baby! read more

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Leeanne M.

2

50

12

10 months ago

I was looking for an upgrade to the car I already have and I stumbled upon the car at this Auto dealership. I am pretty savvy on car matters but being honest, car dealerships and mechanics can be difficult because I expect to get taken advantage of if I'm not careful. I hadn't bought a car in 10 years or so and I was prepared to be disappointed and frustrated. This place is not at all what I expected. In fact why can't we have more Auto Dealerships this way??? Life would be amazing! Jimmy and Joe were super helpful. From being very accommodating and flexible on my time, highly transparent in the paperwork and loan details, and also super knowledgable on more than just selling cars. They truly go above and beyond and I appreciate that. Because I had 0 stress in working with them. The only stress I had was making the decision to just feel deserving of a new car. Zero pressure at all from them. But they have my loyalty and respect. I'd give 10 stars if I could! I love my new car and I'm super happy to have found them. Also their prices are fair. read more

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Peter E.

0

5

0

2 years ago

Whenever I am in need of a car, I call Joe at Personalized Auto Group. Joe asks me what I want and then delivers...make, model, color. Recently, my daughter was involved in a hit-and-run accident. The car Joe jad found for her a year ago was totaled. Joe found her the same vehicle still in transport; however, my daughter had rented the SUV version of the totaled vehicle and decided to go with that car. Joe was able to pivot, find the replacement, and seal the deal with time to spare on the rental coverage. I won't buy a vehicle any other way. Thanks Joe and PAG read more

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Ellie B.

0

2

0

1 year ago

I highly recommend buying a car from Personalized Auto Group! After a terrible experience at a larger dealership, I was feeling stressed and upset. Arman made my car buying experience so easy and stress-free. He even held the car for me while I worked out insurance and logistics to pick it up from the opposite side of LA! As a solo female buying a car, I felt well taken care of, and I will definitely be recommending them to anyone I know looking to buy a car! read more

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Peter C.

35

92

6

4 years ago

Mr Jimmy Liu and Mr Arman are excellent. Referred to them by my brother (who had 3 great transactions with them already). They gave me 2 options to sell my sedan. Even though it's an older sedan with moderate miles, and it has been in great condition -- I feel it was time to get something new. They made the process easy and efficient. Jimmy and I actually spent more time chatting, than doing the paperwork (which took only 15 minutes). They also gave me top-dollar. I strongly recommend this dealer, where the reputation of Personalized truly stands! read more

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Josselyn A.

1

18

17

4 years ago

These guys are awesome! Will forever refer them for anyone needing a vehicle, they're the game changer for the car purchasing experience! read more

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Marina R.

0

2

6 years ago

I cannot in any way thank Nichole enough! I was referred to her by my friend who had nothing but amazing things to say about her and truly all expectations were beyond exceeded. Never had I dealt with a broker and I do not plan on going back to talking to a salesperson at a dealership ever again! From the very beginning to the very end of my car buying experience, Nichole was informative and absolutely transparent throughout the whole process. Since I am a first time buyer with not much credit history to show for, it was going to be a challenge. Through the grace of God, Nichole's persistence, and the leinholder who took a chance on me cause I had good credit, I was able to get the payments I wanted for the exact car I wanted with a great rate for a first time buyer. Do yourself a favor and call Personal Auto Group. Nichole had all the experience and connections to get me a great deal. Buying a car should be an amazing experience and it will be if you hit them up. So if you are looking for sign, congratulations, you have just discovered the next best thing in your life! read more

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Nancy B.

Elite 26 All-Star

256

693

1390

7 years ago

Let me start off by saying this review is long overdue. Our car was totaled and we needed to find a new car fast. We were dealing with all the stress that comes with getting into a car accident and Nichole really helped get us through a tough time. My husband knew the car he wanted and Nichole literally had it delivered to us the next day with the prettiest bow on it! She was easy to communicate with and got us the best deal on our car. If it weren't for her, we would have ended up in dealership for hours and ended up paying much more for the same car. So we're lucky we came to her. She has sold a car to everyone in my family and we couldn't imagine going to anyone else for our car needs! Thanks Nichole! read more

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Jaclyn T.

1

6

3

5 years ago

Getting my new vehicle through Nichole at Personalized Auto was an easy process that I'm so glad I took. She took the reigns for me and gave me exactly what I wanted! She dealt with the dealership and their paperwork processing while I went about my business until she gave me the call that the vehicle was ready for pickup. No waiting at the dealership for hours on end. I highly recommend her services if you're looking for a vehicle. She was great to work with and gets you exactly what you want. I'm definitely going to use her again, should I need another vehicle. Thank you, Nichole! read more

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Wendy G.

0

6

3

6 years ago

Best experience getting my new car from this company. Nicole was the best. Brought this beauty right to me. Highly recommend this company. read more

Personalized Auto Group - My new Subaru Crosstrek 2021 - Used Car Dealers Near Me - Pasadena, California

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Azaria P.

33

8

41

8 years ago

So I was fresh out of college looking to get a new car and as this was my first big solo purchase I was really nervous about it. But Nichole couldn't have made it any easier for me to understand. She all but held my hand through it. She found the car for me, talked me through my options, worked with my budget, and delivered it herself. All while going through her own personal stuff. I was really surprised with how easy and quick it was. Within 2-3 weeks of contacting her, I had my new car. I really can't thank her enough for all her help. I'd also like to add that Nichole was recommended to me by a friend. So I know of at least 2 great car purchases she handled. read more

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Daniel A.

6

4

3

6 years ago

Nichole D. Is a true pro, she helped me with my lease in 2018 and now helped my Mom with her 2021 Camry. This vehicle was hard to find and she made it happen right before Christmas. The smile on my Moms face is something I will always cherish. Your patience and honesty throughout the process is why I continue to do business with you and will continue to refer my friends and family. Thank you for your help. read more

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Richard F.

11

8

5 years ago

Great Service, slightly smaller dealer but they quality vehicles and great customer service! Very personable... thank you again read more

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Jenna L.

296

55

30

8 years ago

I found these guys on CarGurus and I'm SO HAPPY I did! Arman helped me get my new Lexus CT. He was so polite and answered all of my questions, even my stupid ones. He was never at any point pushy or aggressive. He was able to give me a price break because I paid a down payment in cash. Which was appreciated. I was also pre-approved by my own credit union. But actually financed through theirs because they offered a MUCH lower APR % and helped keep my payments down to where I actually wanted them. Arman and his finance guy did a wonderful job and made the whole experience easy and stress free. I was in and out in only a couple hours too. THANK YOU! read more

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Jovy A.

6

9

1

7 years ago

Getting a new car is so stressful but Nicole made it so easy for me. You tell her what car you want & your budget and she'll find it gives you better options. Nicole is easy to work with she'll make sure you get the car you wanted and when she finds your car. She delivers the car to you too! how easy is that? Very organized with paperworks she'll explain everything to you when you sign the papers. Thank you Nicole for my second car I loved it read more

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Jonna J.

Elite 26

273

337

235

8 years ago

THIS was an amazing experience and I will never, ever go to a dealership for a car in the future! Nichole (all via phone and text), found me my dream car, at the most incredible price, leasing at a truly insane low rate and wow to the buyout!! All done via phone and text whilst I was in Hawaii!! The day I came home, she had the car delivered to my office, talked me through all the docs and signings, got me a demo from the mechanic on how to operate and zoom, zoom.. WOW. I actually enjoyed this process and didn't need to negotiate anything on my end - she did it all! I never would have been able to afford this amazing electric BMW (i3 with extended range) if I tried buying on my own, and I am a pretty good negotiator :-). Highly recommend. I'd give them 100 stars if I could! read more

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Melanie T.

257

6

29

6 years ago

Dealing with Nichole was a pleasant experience!! She was awesome!! She made my car buying experience smooth and haggle free!! I would most definitely buy a car from her again!! read more

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Katrina B.

0

8

1

6 years ago

I wish I knew about Nichole when we first moved to LA. Honestly this whole process was just so easy, professional and done so quickly. I gave nichole the details of the type of car I wanted and my desired price. Not only did she come through but she went well above and beyond any expectations I had for this service. It was so nice not having to deal with the dealerships, negotiating, picking up the vehicle and having to do all this with two kids in tow. She is a serious game changer and I can't thank her enough for getting me the perfect wheels at such an unheard of price! Honestly I will be recommending her to literally everyone I know! Thank you so much for making my life not only so easy but by getting me aprice which I would never of been able to achieve myself. read more

Personalized Auto Group - Thank you Nichole! Seriously the best - Used Car Dealers Near Me - Pasadena, California

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Elaine O.

28

33

15

7 years ago

This was the easiest most efficient way to buy a car. Nichole couldn't have been more helpful. I had an idea of the car I wanted, and Nichole had different options (all similar) to what I was looking for and wanted. She worked with the dealers and helped me finance appropriately. Everything was so simple and seamless! I would recommend using them if you know little about buying a car, or want to get the best deal! There truly is no other way to buy a car. Thank you Nichole for all your help! Would use you again in a heartbeat and will recommend you to everyone I know!! read more

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Anna B.

Elite 15

367

205

4

7 years ago

I have to say I had the best experience working with Nichole when finding the car for my fiancé. He had a specific car he wanted including some additions like rims and Nichole made the whole process so easy and smooth. She's very knowledge at what she does and guides you through from beginning and end. I wouldn't do it any other way because who wants to sit at a dealership thinking you're going to get ripped off for 3 hours while they sell you on this and that. Not for us !!! I highly recommend working with Nichole! Thanks again for all your help! read more

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Alejandra R.

21

2

3

7 years ago

My experience using Personalized Auto Group was THE best decision I've ever made! Buying a car is a stressful thing to do, especially as a female. However, Nichole made it the EASIEST & FASTEST experience. She was always available for me if I had any questions or concerns. I have recommended her to family and friends looking for a great car buying experience! I will never buy a car the old fashioned way again! Thanks Nichole...you ROCK!! read more

Personalized Auto Group - 2019 Honda Fit EX - Used Car Dealers Near Me - Pasadena, California

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Yahaira C.

23

9

4

7 years ago

I can't thank Nichole enough for helping me with my new vehicle. She was extremely helpful and super patient. She was able to answer all my questions and explain to me in detail what was best to suit my needs. A huge plus was not having to deal with the hassle of hopping around from dealer to dealer. When I finally came to my decision I had my vehicle DELIVERED the next day. I'm extremely pleased with my purchase and Nichole is definitely my go to girl from now on. Thank you thank you . Highly recommend her services!! read more

Personalized Auto Group - We love it - Used Car Dealers Near Me - Pasadena, California

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Natasha M.

0

6

0

8 years ago

What can I say about this company and their team Bought my first Lexus yesterday from them and they really went above and beyond for me. This is the spot you wanna get your next car from. Thank you to Nichole and Jimmy who made my immigrant dreams come true Amazing on every level!!! Whooooo Hoooooooo!!!!! read more

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Jason B.

4

1

0

6 years ago

I was out of town for work and was beginning to stress as I would only have a a couple days after I got home before leaving again to take care of my lease. I was connected with Nichole, and from there she took over! It was such a stress reliever knowing it was all being taken care of - I let her know the type of vehicle I wanted and what my budget was, she went above and beyond and the day after I got home, my lease was taken care of and I had a new car. I will never deal with a dealership directly again and will recommend Personalized Auto Group to all my friends! Nichole is the best! read more

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David E.

0

2

0

3 years ago

Bought a car from them and the error light came on a day off the lot. Texted him about it as it was a high mount (third brake light) and dealer only part. After a few days with no response followed up and was told "I am busy, call me tomorrow". Still have gotten nothing. They also never sent the plates. Told me they did, but didn't. When I went there, the plates were sitting in the office. Other than that the car is good so far. Just don't expect any continued service. read more

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Natalia I.

2

0

6 years ago

Wow! I was recommended through a coworker to utilize this business in buying a car. Nichole did an amazing job. She found me more than a few options of what I was in the range for and made sure that I got not only the best deal, but something worth investing into with longevity. She made sure everything was in tip top shape and even drove the car to my job for me to sign the paperwork! Nothing beats customer service satisfaction better than this company and it's staff. 10/10 would recommend and utilize in the future for selling, buying, and/or leasing. read more

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Edwin S.

165

2

8 years ago

I was referred to contact Nichole by my friend who bought a vehicle. Nichole was very attentive and quick to respond. She asked me what type of vehicle I was looking for and and informed her I was looking into a Tacoma TRD Off Road. Couple days after contacting her, she started giving me several types of Tacoma TRD Off Road. After several options, I decided on the "one". She got all the paper work ready and explained each item in the finance contract. Really great experience with her and would highly recommend in getting a vechile through her. read more

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Angela P.

0

92

52

8 years ago

I will never step foot into a dealership again this was by far the best car purchasing experience I've ever had with purchasing a car I am just blown away Yvette and Nicole provided the best customer service I basically purchased two cars for my daughters all through texting and a few phone calls they did everything even delivered the car with a big red bow thank you for all your help. read more

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Sennett L.

Elite 24

365

713

246

8 years ago

I got Jimmy's contact info through a friend and just purchased a new 2018 Toyota Prius for my wife! He made the process extremely simple and thoroughly explained everything about the process and the car. Everything he said was as he stated, he got me a great price, and he was extremely friendly. I would absolutely recommend Jimmy and Personalized Auto Group to friends, family, and I will definitely be contacting him when I'm on the market for another new car! read more

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Tamme T.

20

12

13

7 years ago

Buying a car couldn't be easier! All I needed to tell Nichole was what I was looking for and how much I wanted to pay. She did the rest of the work. Not only was she able to get me the best deal and everything I wanted, she got me even MORE! We were looking at used X5's and she found us a brand new one for less than we would have paid for a used 2018 model!! We love our new 2020 BMW X5. She even delivered it all the way to the Bay Area (from LA). We cant wait to buy our next car with her. THANK YOU THANK YOU!! read more

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Kelly H.

236

54

12

6 years ago

I truly could not have found the car of my dreams without Nichole. She was so diligent in asking all the right questions and working around the clock to try and find the best deal for my budget and needs. As a young female unfamiliar with the buying process I was terrified to even begin this on my own but she took all the stress away and I was able to go about my day to day life while basically having a personal shopper. I wish I knew more people in la without cars because I would recommend her to anyone I know. read more

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Clifford C.

115

3

2

7 years ago

So far ive gotten two cars from NicholeDelaCruz!! Gonna get my third from her too!! Why bother shopping around and hassling with the dealershit! (Ship).. wouldnt wanna get a car anywhere else!! Thanks again!!! read more

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D M.

1

91

7

6 years ago

I was dreading buying a new car! I haven't purchased one in over a decade and with such a busy schedule (even with COVID) I didn't have the time nor energy to deal with visiting dealerships. Nichole suggested a handful of cars to look into and I came back with what I wanted and a price range. I feel a little bad that I was going back and forth a bit on what features I wanted and how much money we were willing to spend but Nichole did not give up on me! She found the car I wanted and delivered it straight to my home! I didn't have to go anywhere but my driveway and porch to sign paperwork. Thank you Nichole! We will be coming to you for our next car! read more

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Cynthia S.

117

4

7

7 years ago

I can't express how grateful I am to Nicole Dela Cruz for making my car buying experience the absolute best! Through her guidance, knowledge, and hustle I was able to upgrade my 12 year old Toyota to a 2019 MBW X1 with a M sports package. As a teacher, I would give Nicole an A+ for doing her research and homework to come up with the BEST deal to fit my budget! I've never had an easier car buying experience. Thank you Nicole for making me feel not just happy, but safe and luxurious in my new whip. read more

Personalized Auto Group - Posing next to my new beautiful; sporty, luxury car! All thanks to Nicole Dela Cruz - Used Car Dealers Near Me - Pasadena, California

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Bjorn N.

19

43

14

9 years ago

Would give this business 6 stars if i could! Bought one used BMW from them and leased a brand new Toyota Prius from them, where they facilitated the entire deal for me (through Toyota) and delivered the brand new car and papers to sign at my house. Plus, the deal for my lease beat the Toyota dealership by far (plus without the annoying hassle of pushy and shady major dealership salesmen) another friend of my leased a similar Prius as mine and also loved the home delivery service. If you're looking for a used car or the best deal with least amount of hassle and the best deals,, these guys are for you.. Thanks Jimmy at Personalized Auto Group! read more

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Natty D.

243

7

0

6 years ago

Nicole is seriously the BEST in the business!!! She truly goes above and beyond to give her clients the best deal and overall experience!! Nicole is HONEST, SEASONED AND KNOWS HER SHIT! I have to keep it all the way !! She has helped my family, friends, my clients and I get the vehicle of our dreams! She works hard and delivers to your home or anywhere you want! Nicole was seriously in and out in minutes! No BS or long days at the dealer! THANK YOU NICOLE DELACRUZ!!!! read more

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Lisa L.

27

26

9

6 years ago

If you hate the hassle of going to the dealerships and haggling put a price for hours then Personalized Auto Group is perfect for you . You tell them exactly what you want on your vehicle and they get you an amazing price and deliver it right to your door with a nice big red bow. I told Nicole exactly what I wanted and that's exactly what I got . Signed all the documents in less than 15 minutes and boom, I had a beautiful black 2020 Jeep Sahara ready to hit the town. This company is amazing, I can't recommend them enough . My broker was Nicole, talk about a kick ass woman, she knows her stuff. I wish they had a higher rating because this company deserves 10 stars. read more

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Rc R.

80

3

0

7 years ago

I'm not ever going to buy a car from the dealer again. This is the second time I purchase a car from Nichole in 3 years. She has made the process so stress free and effortless that I always recommend her to all my friends and family. She saved me tons of money and worked around with my busy schedule. read more

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Pam W.

184

4

1

7 years ago

I have to say this car buying experience was a DREAM! As many of you have experienced buying a car from the dealership is such a hassle. From the aggressiveness of sales people to the long wait just to get into financing. Nichole has revolutionized that experience to make it as effortless as possible while maintaining 100% customer satisfaction. All I had to do was tell her my specifications and pretty much immediately she would send me pics and specs of the car. Even the financing was such a breeze. I can't thank Nichole enough for being so helpful and so responsive during the whole process. Every time I have a bought a vehicle from an actual dealership, I've never felt like I've got the best deal. However, with Nichole she always makes sure I am within my budget and come out top. I would 100% recommend her services to anyone in the market for a car. Thanks Nichole!!! read more

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Marcus M.

0

3

1

6 years ago

Nichole made a usually lengthy purchasing process easy for the buyer. Going in to the process I knew what I did not want and my budget which nichole stuck during the process her communication and transparency was refreshing dealing with buying a new car. Will definitely be using this company again specifically Nichole. read more

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More info about Personalized Auto Group

2880 E Colorado Blvd
Pasadena, CA 91107
Directions
(626) 696-3540
Call Now
Visit Website
http://pag4cars.com

Payment methods

Does Personalized Auto Group take credit cards?

No, Personalized Auto Group does not take credit cards.

Other Amenities

Does Personalized Auto Group have free WiFi?

Yes, Personalized Auto Group has free WiFi.

From the Business

Specialties

New car sales and leasing. We also have used cars. We welcome your trade ins. We can help with getting you financed.

More Info

Hours

Review Highlights - Personalized Auto Group

“Getting my new vehicle through Nichole at Personalized Auto was an easy process that I'm so glad I took.”

Mentioned in 43 reviews

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Great experience with Sal and his team at Car Source! First…read moretime car buyer, my daughter, picked out a well equipped Honda Fit. Worked through the financial process that was well explained by Sal and all small details. Had many nice cars on their lot (big thirst trap for me) and believe it or not second time buying from Car Source, 10 years apart.

purchased a car from car source but there was a discrepancy on the advertised features. Called Sal…read moreand despite his documentation supported the sale, readily agreed to take the car back. Drove it down the next day and he refunded me in full. Felt so good about his integrity that I ended up spending more than planned for a great car that is a good value and am very happy about it. This used car dealer is one of a kind and has the honesty and integrity that i would wish all auto dealers, new or used, had. I highly endorse this company and Sal in particular. Everyone there were very courteous and allowed me to test drive anything I wanted. Great place. Gordon from Hawaii.

Rose City Auto Sales

4.5

(31 reviews)

Man, all I want to say is when you're looking at the right places and come across the right people…read more Chances are you're going to find what you're looking for. This does not only pertain to cars but can applied to life as well. Don't want to get too off topic here but I'm.... Happy to take this Tesla model Y performance home and a big thank you to Rose City Auto Sales for making it happen. Apparently a few people came to see the car that day but ended up kicking tires, tiring the staff there in return. Basically, last Friday was my day.

I can't recommend Shant at Rose City Auto Sales enough! Not only do they have a great selection of…read morewell priced used cars here but he made the whole process so easy and got me a great deal on a car payment! My car needed a windshield repair and the engine light came on soon after driving it but Shant was sure to get it taken care of with his mechanic at no expense to me. That's great customer service! Also, I LOVE my new car. Buy a car here!!

Prime Automax

5.0

(4 reviews)

This dealer rocks. Raffi is awesome answered all our questions very patient and nice. I got the car…read moreI wanted. After months of looking for a dealer and car I'm so glad I found Prime Automax on CarGurus.

After narrowing my search down to top picks I gave a call and made the 60 mile drive the same day…read more When I arrived Jack (owner), had the car washed and in great condition ready for my inspection. When wanting to make the purchase you can expect a transparent history on the car and an honest price. No dealership fees, you only pay the necessary dmv paperwork and registering costs which in perspective is MUCH LESS than what your local franchise dealer asks for. Jack's service and care for your interests are unparalleled, I mentioned coffee and was brought Starbucks when we sat and discussed my minor dislikes. On top of everything I was given a 5oz bottle of the cars paint, a number of free oil changes and the option to receive a paid rental car during the period Jack's shop works on my minor dislikes (chipped front bumper paint). I paid below Kelly Blue Book value for my 2015 Mazda 3 Grand Touring, and will surely be back in the future. Thanks again man! 170+ point inspection Jack has a successful body shop & garage as well Overall a great experience

Enterprise Car Sales

4.4

(146 reviews)

Excellent process purchasing from Enterprise today. It was the most straightforward and honest…read morecar-buying experience I've had so far! No hassle, fair pricing, variety of good options. It makes the process simple and pleasant. Special props to Diana in Pasadena - attentive, positive and helpful!!

I recently purchased a car from Enterprise Car Sales in Pasadena and I can't say enough good things…read moreabout the team there. I want to give a special shoutout to Jesus, he pays attention and actually listens to me as a customer. He listens to understand, not "just to respond". Jesus does not come off as "salesy", he was genuine. I complained about the two stickers (one on window and one on back of car) and expressed concerns about having it taken of and leaving scratches or sticker stains. Done. When I came back to the shop and asked about it he always said, "oh I already took care of it for you. Jesus displayed patience and care. He went above and beyond to ensure I felt comfortable and informed at every step. And I also have to mention Lior, the manager, who made sure the entire transaction was smooth and truly went the extra mile to deliver top-notch service especially with the financing part and the Key. The team's dedication to customer satisfaction was evident in every detail, and I'm truly grateful for their hard work and professionalism. Highly recommend them if you're looking for a hassle-free car buying experience!

Car Depot

2.0

(31 reviews)

I started looking for a used car since 3/3ish. I've seen too many cars for my liking During the…read moreearly process I did run in to CarDepot and unfortunately, we couldn't make a deal, SIX months of toiling over this car that car...etc, I was happy to see that they had a car that i 'd get - Naturally, an 10 yr car will be 10 yrs old. They were all very supportive re: performance and safety. they've even offered to repair a few interior cosmetic issues. As with any company/business/person... if you treat each other respectively CarDepot will do their best. i've never purchased a used car; however with the only tools, mechanic inspection...it was only somewhat an effort.

I bought a car from Car Depot in July 2025, and it has been nothing but a nightmare. On the drive…read morehome from the dealership, I discovered the horn didn't even work -- a basic safety requirement under California law. Less than two months later, the vehicle broke down completely and became inoperable. Since the breakdown, my car was impounded, I've been left without transportation for over a month, and I've been dealing with nothing but stress, financial loss, and frustration. What's even more shocking is that I have sent multiple letters, emails, and messages directly to Car Depot -- and I have not received a single response from the owner. This was my first time buying a vehicle through a dealership, and it will likely be my last. A dealership that sells unsafe cars, refuses to fix them, and ignores its customers after the sale does not deserve anyone's trust. If you are considering buying a car from Car Depot, please think twice. My experience has been devastating, and I would never want anyone else to go through what I have.

Crown City Motors

3.6

(101 reviews)

George worked with both myself and my husband to get us both into cars within a week of each other…read more He was very responsive and made everything as simple as possible. No pressure and worked hard to get us what we wanted when nobody else would. If you need help getting into a vehicle, George is your guy!

Last time I came to these guys they were amazing. My wife and I successfully purchased a Toyota…read moreCamry from them no issues. More recently we were looking at a Toyota Sienna Van and we were ready to come and get it, unfortunately my availability and my wife's did not work during the week, we set the appointment for Saturday and they sold the van. I respect (CASH IS KING) totally respect it I do not blame them however when someone who was a good customer is trying to be a repeat customer some professional courtesies should be provided. Myself I work a 7 to 2pm job, my wife is a charge nurse for red cross going all over the los angeles and orange county areas so its not exactly like she can drop everything at a moments notice. To go somewhere. As a result of this sour (CRAPPY) experience I would not recommend Ray or any of these guys for anything I am sorry to say.

Pasadena Auto Sale

5.0

(2 reviews)

Be kind to them and they will treat you well and go the extra mile for you! If you want one type of…read morecar they can find it for you and get it for you like a Land Rover

I think this is a new business. Went there a month ago to look at the cars they had for sale. The…read moreguy was really helpful. They don't have a very large selection but the prices were good and there were a few cars in my budget. I ended up buying a 2015 lexus and so far so good. I waited to review it since i wanted to make sure the car was a good buy first.

Carmerica Motor Group Service Center

4.8

(17 reviews)

First and foremost, Let me just say that Clint was an excellent Salesmen! My father and I have been…read moreto the Toyota in Oxnard all the way to a corner "used car" shop in north Hollywood, and Clint was by far the most comfortable and easy going salesmen we've ever come across. No pressure yet confident in the car he was selling. Now here comes the car, after spending some time test driving Honda Accords we decided to try and get a mustang, obviously a risky choice...USED V6 mustangs...Ford....Automatics...convertible... I was asking for inheriting problems as any person would. Especially that this car had aftermarket hood, wheels, fog lights, bumper, resonator and muffler yet no engine mods... all of that and Clint was very confident in selling me this car knowing my father was a mustang owner and we know a lil ways around a car. We test drove it, bought it at a very flexible and affordable price out the door. Now this is where people run into problems months into owning a car. I bought this car on April 26th 2020 and it is now December 10 2020. 102k miles bought and now near 120k. Used abused and relied on. People just do your oil changes, your brakes, spark plugs, battery checks, and don't drive like an idiot and your car should be fine. Clint sold me a reliable used mustang and I'm more than happy with it....just hoping he has a V8 in stock when I'm ready!

First let me start off by saying I won't go to anyone else again to buy a car, Clint and Kevin are…read morethe best. I highly recommend them. I never thought I'd get bank accepted to finance a car, but Clint helped me get accepted. My credit is shitty, but Clint found the perfect bank for me. Both Clint and Kevin work hard and diligently on getting you going with a car. All of the cars are very nice and safety checked. I bought a 2011 Kia Soul it's in great condition, now I feel that happiness knowing I can to where I need to be with confidence. Thanks again guys.

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I had a wonderful experience at Volkswagen Pasadena thanks to Arsalan and Mike. They went above and…read morebeyond to help me, including allowing me time to negotiate with creditors regarding a vehicle I was purchasing as a graduation gift for my daughter, who is graduating high school in 2026. Their kindness, patience, and professionalism made the process much easier, and they truly treated me like family. I am so grateful for their support and highly recommend Volkswagen Pasadena to anyone looking for exceptional customer service.

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Volkswagen Pasadena

5.0

(2 reviews)

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Best car buying experience I've ever had. I HIGHLY RECOMMEND working with Gino to find your dream…read morecar at a great price, zero hassles, no hidden fees. Gino pays great attention to detail and smooth clarification. He is the "Marc Anthony" of VW and helped me "vivir mi vida"! I'm so grateful to have had this excellent easy experience.

Gabriel's Automotive

4.8

(413 reviews)

I had a lot of suspension and break work done. They got it done quickly and professionally. And at…read morea reasonable price. I'll stay with them from now on. Thank you!

Excellent service! I needed a water pump replaced in my car's cooling system. I came in early…read moreSaturday morning thinking it would take a few days--it being a Saturday and all--but I drove out the same day. The team was very transparent and friendly throughout the whole process, which I appreciate.

Rusnak Ineos Grenadier

4.3

(29 reviews)

Good experience. Ended up buying a Bronco for almost the same price, but could have easily gone for…read morea Grenadier.

If I had to describe my experience here, I would say it felt like my face got dragged through a…read moredirty sewer. I came away with a dirty feeling and a foul odor. Unless you want to feel the same I'd recommend staying away from this shady place. Also, do your due diligence on these cars. NOT the most reliable. They have a lot of recalls and their technicians are poorly trained as well the rest of the staff. I give this company 5 years tops before they go belly up.

Car Pros Kia Glendale

3.6

(2.5k reviews)

I went to the dealership to turn in my leased vehicle and initiate a new lease…read more Rick was outstanding in assisting me in vehicle selection and walking me through the process in an afternoon. I am very satisfied with my new vehicle

I just leased a 2026 Kia K4, love the car! The entire process was seamless and a very positive…read moreexperience. Elmira was a gem to deal with, she was extremely helpful and answered all my questions. Joseph was very thorough, explained everything in detail, took the time to answer my questions. My friend that was with me was also impressed and plans on leasing a vehicle from Kia Glendale. Everything, from the initial test drive to driving out the lot was positive. Great experience, very friendly staff and very happy with my new Kia!

Star Ford Lincoln

3.4

(1.3k reviews)

Brought my car here after a terrible experience with the Ford in Downtown Los Angeles. Martin has…read morebeen an amazing rep. While I already had a rental reservation, Star offers rental discounts and transportation to your rentals. My ride arrived just as I signed the paperwork. Perfect timing. The communication and transaction were super smooth and the cost was beyond reasonable for a dealership as I had several issues resolved. The only issue I had was that once your car is there you are not able to call and speak to a live person in the service department over the phone. Star uses an AI bot that purposely keeps you at bay. The system kept saying it would escalate my calls but still I received no return call or update on my vehicle. I even called the operator but they would just transfer me back to the AI bot. Not a good look for a location that has such exceptional employees. While Martin was off for several days unexpectedly, not one person picked up his tickets to update his clients on their vehicles. I believe it was Nicole that ended up jumping in and working everything out for me before the weekend came and went. I will definitely be bringing my car back to Martin. I just hope they have worked a different system out by then.

Ughhhhhhh. Never mind below. So communication was great thought everything was great, someone was…read moresupposed to pick up my car at 9:30 this morning. It is 1040 now I have not heard from anyone. No one has shown up at my house, and I have called and texted. They need to get their stuff together here. I'm on my last chance for this. Back to a better star rating. . Evidently they had some issues with their system that was designed for them to be more efficient with scheduling appointments, etc. It wasn't getting any of the messages. Today I called and it was a different process. Got a text back quickly from one of the advisors were scheduled me for an oil change entire rotation. I love that they will come to my house and pick up the car and then drop it off. It'll allow me to be efficient at work.

Why does Yelp recommend reviews?

Hundreds of millions of reviews are posted on Yelp, and our automated recommendation software works in the background to showcase the reviews that it …

6 reviews that are not currently recommended

The reviews below are not factored into the business's overall star rating.

Matthew J.

49

4

0

9 years ago

I can't recommend PAG more. Jimmy and Joe are just good people. My credit isn't that great (no history shown), so Jimmy actually sat down with me and tried to talk me out of buying a car with them if I didn't need to - we talked for almost an hour and a half where he and Joe walked me through every step I should take to raise my credit score before coming back to them for a car. I ended up telling them that I had to have a car ASAP due to car trouble I was having. When they heard that, Jimmy explained that they wouldn't be able to get me the best rate, probably around 8%, but I had come in expecting to get at best 12% because of my 0 credit history. I came in after I got off work, so they weren't able to get the paperwork put in that night, but told me they would get it done the next morning and call me when it was done. Because I was having car issues and would have to take an Uber home, Joe offered to drive me back home, from their lot in Pasadena to San Bernardino. In the rain. at 10:30PM. I can't think of many friends that would be willing to do that, let alone a sales person I'd just met a few hours beforehand. Update: Jimmy and Joe drove the car out to me in Chino to make sure I had it and could get home after work. I signed all the paperwork there and they handled everything, including helping me find affordable insurance. If you need a new or used car, they handle them both, and they will look out for you. read more

Brittany A.

547

10

11

7 years ago

Nichole helped me buy my first new car, and she made it SO easy! Buying your first car isn't simple, but she walked me through the whole process so smoothly. She definitely knows what she is doing and is very knowledgable in car sales. I told her what I was looking for, what my price range was, and she had all the great recommendations. She even was able to schedule a test drive at a dealership with me! The dealers knew her, and they had the cars I wanted to see ready for me to drive as soon as I walked in! When I got my car, it was delivered straight to my home with a pretty bow on it! We signed the papers in less than 15 minutes, and a nice lady walked through all the car features with me! If you're looking for a car, Nichole definitely doesn't disappoint!! :-) read more

Dawn P.

144

1

0

10 years ago

I am a first time buyer, age 23 and doing it all by myself. These gentlemen gave me exceptional customer service and made sure I understood every step of the process. They were proud of me for getting an excellent deal on an amazing car. They have high profile clients and I can see why. I wouldn't suggest anywhere else as far as car dealerships and salesmanship. read more

Chuck M.

0

3

0

9 years ago

If you need a truck or a car check out Armen simonian he's at personalized Auto Group in Pasadena this guy does what he says and says what he does. He's a man of his word and he'll find what you need. A refreshing truck buying experience. Less than an hour, read more

Olga M.

0

4

0

10 years ago

PAG gave me a very good deal on a Toyota Prius. They have all the cars in very good condition. For example, my car, I drove more than 10,000 miles and everything works like a Swiss watch))) SUPER customer service. Armen thanks again) read more

Alexandria F.

333

26

4

8 years ago

My Family & I have been leasing vehicles with jimmy since i was a young girl. Each time we look to lease a new car the process with Personalized Auto Group is wonderful! Ive recommended friends and family and will continue! read more

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6 reviews that are not currently recommended

Personalized Auto Group - usedcardealers - Updated June 2026

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