I bought a car from Car Depot in July 2025, and it has been nothing but a nightmare. On the drive home from the dealership, I discovered the horn didn't even work -- a basic safety requirement under California law. Less than two months later, the vehicle broke down completely and became inoperable. Since the breakdown, my car was impounded, I've been left without transportation for over a month, and I've been dealing with nothing but stress, financial loss, and frustration. What's even more shocking is that I have sent multiple letters, emails, and messages directly to Car Depot -- and I have not received a single response from the owner. This was my first time buying a vehicle through a dealership, and it will likely be my last. A dealership that sells unsafe cars, refuses to fix them, and ignores its customers after the sale does not deserve anyone's trust. If you are considering buying a car from Car Depot, please think twice. My experience has been devastating, and I would never want anyone else to go through what I have. read more

DO NOT FINANCE A CAR FROM CAR DEPOT. In August of last year, I financed a 2005 Honda Civic LX from this place, and not even 8 months later, the entire engine had to be replaced. Let that sink in -- a full engine replacement less than a year after purchase. That's not normal. That's a lemon. Either they sold it to me knowing it had serious issues, or they don't bother inspecting their cars at all. Both are unacceptable. I've been left with a car that cost me thousands, plus the added cost of major repairs, and Car Depot has done absolutely nothing to make it right. I'm reporting them, and I want to be compensated. No one should have to go through this. Their business practices are shady, negligent, and unethical. I wouldn't trust them to sell a bicycle, let alone a vehicle. Do yourself a favor: DO NOT finance from Car Depot. They'll smile in your face while selling you junk that will fall apart in months. Stay far away I'D GIVE ZERO STARS IF I COULD read more

this place is a scam!!! I personally bought a car from car depot , and it was the worst decision I ever made ! They lie a lot to get there way , I got lied too many times and scam . My car completely broke 1 week after purchase ! My engine was blinking , my car was smoking , and then it stopped and never drove again . They lied about the problems and much more . TERRIBLE BUSINESS ! Very sneaky and conniving. I would NOT Recommend this place too my worst enemy ! This business needs too be shut down immediately! read more

Worst dealership I 100 percent regret buying a car here, Mike the salesman has been harassing me daughter and I, funny part is we financed the car, that car is no longer his he got paid for and yet he is calling threatening he will repo my car! Please people stay away from this location crummy used salesman do exist! read more

I have never left a review in my life but this place was so awful that it prompted me to start. I saw a car online that really caught my eye so I called in to see if I could come see it. When I arrive there, one of the salesman is putting air in the tires (lets me know the car hasn't moved in quite a while). The car is already running and they tell me I can get in and check it out so I start running my tests in the interior of the vehicle, while I am in it, the ignition shuts off. I then go inside and tell them the car turned off which the other salesman tells me "oh you must have turned it off by accident" Right here is when I already knew I wasn't buying from this dealership but figured I would entertain it for a few minutes. I then said okay let's go test drive it then! Knowing good and well this car is not going to start. Salesman hands me the keys and I go out, sit in the car, try to turn it on and and am met by the infamous clicking. The salesman then looks at me and the car and goes "Oh my we must've forgot to fill the tank!" To which I respond "The car stalled... the tank is fine" After about 2 more attempts on trying to convince me the car is out of gas, he finally gives up and said "You're right, it stalled" I don't know if these 2 salesman are just not very smart or what but they have no business being in the car industry. This dealership will 100% prey on you if you are naive and have no experience with cars. Thankfully i've been working on cars for years and I also work in sales so their very disgusting tactics were very well observed. I also wasnt born yesterday! Please stay far away from this nasty establishment. The names of the salesman were Mike and Harmon. Not sure which one owns the place but I think it's time for both of them to retire. read more

Terrible place to get a car. They will sell you a car, and soon as you leave that lot, you better believe something is gonna pop up on that dashboard. My car cut off on me in the middle of the highway. I've had this car for less than 1 month, and it's been in and out of the shop 3 times now. I'll contact a lawyer tomorrow if they're not trying to give me my money back. This is fucking unacceptable I now have the BAR and BBB involved. Also contacted a lawyer and was told this is indeed a lawsuit. Pleaseeeeee don't get a car from here read more

I saw a listing of theirs on True Car and came to see it, and it was exactly as advertised. I never felt pressured the entire time I was there, and everyone was incredibly friendly and helpful. I would recommend it! read more

The salesman at this establishment will do anything to get you the car you need, highly recommend especially first time buyers

This dealership deserves NO TYPE OF RATINGS!!!! They're not helpful people and only care about money. I don't EVER recommend coming here what's so ever. We found so many issues with the care and It hasn't even been 24 hours since purchasing the car. Taking out a car from a lot should be taken care of once coming to the inventory and this place seems not to care about the problems or for it to be fixed. BE AWARE: their only interest is money..... read more

Car Depot - DISGUSTING can't even change a filter that's only $5 - Used Car Dealers Near Me - Pasadena, California

I started looking for a used car since 3/3ish. I've seen too many cars for my liking During the early process I did run in to CarDepot and unfortunately, we couldn't make a deal, SIX months of toiling over this car that car...etc, I was happy to see that they had a car that i 'd get - Naturally, an 10 yr car will be 10 yrs old. They were all very supportive re: performance and safety. they've even offered to repair a few interior cosmetic issues. As with any company/business/person... if you treat each other respectively CarDepot will do their best. i've never purchased a used car; however with the only tools, mechanic inspection...it was only somewhat an effort. read more

Where do I begin? I purchased a Volkswagen Jetta from this dealership back on 05/20/2022. After searching for months for a reliable car for my 16-year-old daughter, I came across this car, and the overall transaction was good. I live in Elk Grove, CA, so I flew down to Pasadena, stayed in a hotel, and picked up the car the following day. What is extremely disappointing about this dealership is, from the past to the present day. The vehicle I purchased has NEVER given us any issues. It has been a great car; however, the one time it breaks down, the warranty company they sold me denied the claim. Keep in mind, at the time of the sale, they told me they got me the best warranty for five years instead of the three I inquired about, and they said they even got me a great deal on the price. The turbo system failed at 72k miles. I took it to both Elk Grove Volkswagen and a local VW mechanic, and Alpha declined them both. During this nightmare, I reached out to Car Depot to explain what was going on. The first guy I spoke to was very nice and said he would look into it and call me back. HE NEVER DID. A few days later, I called back and spoke to MIKE., This guy was a typical salesman and didn't care about me or my problem. I tried to explain the situation, and I complimented the sale and the vehicle, and all I wanted was some advice. His immediate response was, "I don't know what you want us to do. "You wanted a warranty and you got what you paid for!" Of course, that wasn't the response I was expecting or wanted to hear, so I questioned him, and he accused me of being defensive. FORTUNATELY, he didn't get to see that side of me; otherwise, it would have gotten ugly. Bottom line, even after telling me he would talk to the warranty rep and call me back, he never did and left me hanging. I followed up a few days later, and he wouldn't take my call. He had someone else tell me it was too late to upgrade the warranty. WTF? I never asked to upgrade the warranty; all I wanted was some advice. #1. The total repairs cost me almost $4500.00 out of pocket! If you purchase a car from Car Depot Pasadena, I can assure you, follow-up service is pathetic, and if they offer you Alpha Warranty Services. RUN AWAY!!!!, read more

Buyers beware! We were excited to buy a Jeep 2012 for the advertised price of $11,995. When I asked Martin, the salesman, why the price was bumped to $12,995 he told us it was for bank fees. Shady way of doing business! read more

Car Depot - Used Car Dealers Near Me - Pasadena, California

This place is the worst. I bought a car last year and it has already had three repairs. They took advantage of me as a woman. I bought it at the wrong time. I don't recommend it to anyone. PLEASE DO NOT BUY ANY CAR FROM THIS PLACE. read more

Don't go there it'll be a waste of your time & there are better dealerships out there you can go to! They rushed to give me a car that was not in great condition but I took it because they said it's what I qualified for & the first day I took it home the engine light popped up I let them know about it & sent me to their mechanic just for them to tell me that I have to pay for everything so don't expect to get a car with guarantee! I was also told by them to not pay the rest of the down payment & would let me know until further notice so I waited & then a few days later I ended up paying what needed to be fixed from the car & the day of getting what needed to be fixed they sent someone to repossess the car because I didn't pay the rest of the down payment even though I was told not to.., those people that work there are scammers especially the manager Mike he also had a bad attitude & was very unprofessional I have no idea how that business is still running! They either need a new manager or just shut down that business what they do to people there is horrible SAVE YOUR MONEY & GO SOMEWHERE ELSE! read more

Mike and Emilio were amazing! Super helpful and patient while my daughter picked out her first car... highly recommend

Bought a used car that from Day one ran a Lil Hot. I brought back twice they couldn't find anything wrong. When I got my registration from DMV it was thru their offices. I never received my Registration Stickers. DMV said they sent renewal stickers to them. I won't bother with them. Never Buy a vehicle from them, they are shady and they never really checked cooling system. Car broke down only 5 weeks after purchase. They seemed very straight at first but I definitely know now they are scammers. read more

Car Depot - Overheated... - Used Car Dealers Near Me - Pasadena, California

Honestly. Ive been hesitant to write this but. Sheesh. Bought a used car here because mine was totaled by a drunk driver and i had no choice. Car worked perfectly fine until i LITERALLY got it off the lot. Then the ac stopped working. Then battery problems. Alternator issues, electrical issues. Ive poured THOUSANDS of dollars into this crappy car that has apparently depreciated over $8000 in a year and a half since ive bought it. Just. Dont go here. Avoid at all costs. read more

The people were nice but it was a big waste of time. The website is very misleading. I came to look at a car that I saw on the site but they said it wasn't there. Which okay, maybe it was just purchased and they didn't get around the removing it yet. But also on the website there's a "loan calculator" and it told me what the monthly payment would be for the specific car and the guy told me their loan calculator isn't even accurate and the amount would actually be over double what it said online. It's frustrating when the info on a companies website is completely wrong and they don't bother fixing it so you make the drive all the way there for nothing. read more

DONT GO THERE!!!!! They will mess you over and give you a car that's good in the lot but ones your out something else I say go to car max

This is literally the worst place to buy a car . They scam you and they make it seem like they are working with you but really they are just really working you . They dont check cars before they sell them and once they sell you a shitty ass car they refuse to trade it or give you a refund . They're basically saying "your problem not mine ". So DO NOT BUY YOUR CAR HERE !! HORRIBLE DEALS AND BUSINESS. i gave them one star because no stars read more

Fair and balance workers here and Chris took his time to work with me to get the car I always wanted. No hassle people here at all. Very cool and down to earth workers. I highly recommend and my pops is looking to get a car with them in the near future. read more

Amazing guys 2nd car after 3 years took care of the financing and took care of all my needs

Bought a used car a couple months ago. There were multiple problems with the purchase and lots of information withheld about the car. It turns out it burns a quart of oil every 200 miles. I'd definitely avoid this dealership they are not very honest people. Save your self the headache and just buy a car somewhere else. read more

These people are truly scum. Offered me a settlement then vanished. So it's a lawsuit now which will cost them thousands and thousands and thousands more than it would have just to make it right. If YOU had problems with these scummy people drop me a DM and I'll put you in touch with my attorney. I recommended him to someone else here and now Car Depot has TWO lovely lawsuits against them. C'mon. Let's make it three--or 12. Or enough to put them out if business. read more

I recently bought a car from these guys and they were able to work with my budget which made the process very smooth. Chris was very helpful and accommodating in showing me different cars based on what I was looking for and I was very happy to have found something that met my needs. They had just gotten the car on the lot that day and were about to send it to a mechanic to do 2 repairs, so I did have to wait for that, but Chris and their mechanic both kept me updated on when it would be ready so they would be sure that any work that needed to be done on it was done before I picked it up. Going to pick it up was swift and easy and so far everything is good. I will update if needed but I would like to say I am happy with my purchase. read more

These guys are super scum bags. They will bait abd switch pricing. They have an internet price that seems reasonable then when you get there they say oh that's the cash price. It's not disclosed on cars.com that it's a cash price. I'm presently litigating with them also they had an item they were supposed to fix so instead of fixing g it they sent me to 5 different repair shops taking 3 days of my time then they didn't reimburse me for the cost. These guys are huge scammers and thieves avoid them or bring your Attirney. Marcos snd Carlos are both loser scum bags that give the meaning to used car sales boys they aren't even men. read more

Don't waste your time here. Guy is just trying to make a quick buck and overprices everything. Not really in the market to sell "good cars" just price cars way over their retail price and not know anything about the actual car itself. Want to negotiate price? Nope try again read more

Don't dare buying from these scammers!!!went in trying to buy a car this Elias guy supposedly sales man offered to help me even tho I told him I get paid cash and don't have proof of income or bank account because of some personal problems I tried leaving but he insisted and I needed a car badly. I gave 2500$ for a car that was trash had mechanical issues I took the car to their mechanic which was at least an hour away from my house just to get told it didn't have anything I kept insisting so I left it there the car was there for over a month with no calls back I tried contacting Elias the sales man but he didn't communicate as he did when he was trying to sell me this trash car. Finally he told me to go over the dealer ship so i went and here he comes telling me that the so called bank or financing company which I know is them, called my employer and they said I didn't work there. So here I come updating the info in case of miscommunication I gave him the direct number to my boss which is my father in law and according to them they contacted him and he claimed he didn't know me so they repo the car. I didn't even know this happened the car was supposed to be at the mechanic so I called the mechanic and he said I don't know anything call the dealer ship so I did and this other guy called I think Mike such a disrespectful man started arguing with me calling me a fraud he didn't want to return my downpayment either I spoke to my father in law he said no one ever called him. I just want to say these guys took advantage of me of my situation they just robbed me for 2500$ and since I sign paper work I'm sure I can't do anything about it. This is a dirty scamming place don't even try to step in I'm sure they've done this before. But i rather loose this money now than get stuck with a trash car that will not even last me a year and that was way over priced please STAY AWAY!! If I could give zero stars I would read more

My Guy Elias at Car Depot was very professional assisting me. He went above and beyond the call of duty. I just purchased a 2016 Audi.

People at this dealership appeared to be fine. The transaction went ok, at first, and the repairs that were needed to be done were completed by them (to the best of their abilities at least). The problem arose when I had to deal with the manager mike. The paperwork that was needed took longer than he wanted, so he literally started screaming at me. He was not talking loudly, but full on yelling at me like a toddler. This guy had other customers walking around staring at us, and he's in full tantrum mode yelling at me like I am a child. Not sure if this was supposed to be some sort of intimidation tactic or something, but it was very unprofessional and extremely disrespectful. During his outburst, I explained to him that there was an issue with the cars brakes. While still screaming, he couldn't properly explain why brand new brakes, that they themselves put on, had an earsplitting squeal coming from them. I had to drive way out to upland to get the proper brakes. Another reason I returned there was because one of the bulbs in the brake lights didn't work. As you may know, it is illegal to drive or sell the car in that condition. I have had the car for about 2 weeks now and the car the paint peeled off of the hood, so now I have another couple hundred/thousand dollar bill on my hands. Then the engine started pinging, and once your engine starts pinging, you have to rebuild the whole engine in order to get it to stop. The touch screen turned off out of nowhere. All this and I haven't even made the first payment on this car. Dude this place just about sold me lemon, and now I have to hurry up and pay it off so I can get rid of it. read more

Car Depot - Used Car Dealers Near Me - Pasadena, California

If i can give them 0 stars I would. Gave me a car and the alternator and battery broke within a month! These people are scummy and slimes and can't be trusted. DO NOT GO HERE. Found glue and cheap a** ways of making quick repairs. Oil residue found everywhere. These guys are good at hiding damages from the naked eye. read more