"I would recommend Crown City Motors to anyone who needs a car. This is our second time doing business with this company. Frankie is the best salesman anywhere. Frankie treated us with the utmost respect. My husband really did drive the first car a lot, so we had to turn it in. Not knowing that we would be offered another car. Thank you Frankie for showing us so much love. We didn't have to put a down payment on the second car, they just added it to our payment. I would tell anyone if they needed a car, and did not have a lot of money, and still get a good deal on a car, this is certainly the place to come, and by all means, ask for Frankie, he will show you much love. Thanks again Frankie you are the best. Anthony S. read more

Last time I came to these guys they were amazing. My wife and I successfully purchased a Toyota Camry from them no issues. More recently we were looking at a Toyota Sienna Van and we were ready to come and get it, unfortunately my availability and my wife's did not work during the week, we set the appointment for Saturday and they sold the van. I respect (CASH IS KING) totally respect it I do not blame them however when someone who was a good customer is trying to be a repeat customer some professional courtesies should be provided. Myself I work a 7 to 2pm job, my wife is a charge nurse for red cross going all over the los angeles and orange county areas so its not exactly like she can drop everything at a moments notice. To go somewhere. As a result of this sour (CRAPPY) experience I would not recommend Ray or any of these guys for anything I am sorry to say. read more

George worked with both myself and my husband to get us both into cars within a week of each other. He was very responsive and made everything as simple as possible. No pressure and worked hard to get us what we wanted when nobody else would. If you need help getting into a vehicle, George is your guy! read more

Class A SCAM ARTIST. NICE and accommodating when you're buying and then rude and passive aggressive the minute you drive off the lot. How about making a sign outside your "business" that says "No Vaseline Needed!" Cus that's exactly what u guys do is screw people raw who are in need of your pathetic cars and service. Had the pos car for 4 months and we had to have the spark plugs replaced, 3 oil changes because yes it burns the oil! Repossessed the car now with greater value! Ur welcome George. U should be ashamed. Who needs a circus when they have u guys. read more

Crown City Motors - Unprofessional at its best. - Car Dealers Near Me - Pasadena, California

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Easy Transactions, from this dealership being in-house financing made it quick to get a car to help me with the path I was aiming for. I am writing to share my experience with a recent car purchase from your dealership. While I appreciate the assistance provided in finding an insurer to get the car off the lot, I must express my concerns regarding the vehicle's condition. Unfortunately, six months into owning the car, I began encountering numerous mechanical issues. These included problems with the spark plugs, ignition coil packs, oil leaks from the pan, and a coolant leak from the expansion tank. Additionally, the fuel rail lines leading to the fuel pump experienced low pressure, causing further complications. In an attempt to address these issues, I replaced the spark plugs, coil packs, oil pan, and coolant tank, ensuring that all replacements met the manufacturer's specifications. Despite these efforts, I now find myself in need of an engine overhaul just ten months into ownership, which is quite disheartening. Outside great, inside terrible and that was not the guarantee on the contract. Constant inside mechanical failures. Constant money that could have been used on a New Car. This was specific model I was looking for minus the wheels and all weather floor mats that were promised and never given just like the broken contract with the mechanical issues. Not a year with the car and this is the 5th time in the shop, took them long enough to install an after market not even OEM factory alarm due to this car lot being a Scam. I strongly advise prospective buyers to obtain a CARFAX report or use Cargurus before purchasing a vehicle from this location. Please note that this dealership operates multiple used car locations in surrounding cities, so it is crucial to exercise caution as they will continually skimp you dollars or a couple dimes and cents at a time. Thank you for your attention to this matter. read more

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Todo bien excelente muy amables y respetuosos. Buenos carros en buen estado, como nuevos

Great Customer Service! Came here after being frustrated with other dealers and was not disappointed. They made the whole process smooth and I left with the car I was looking for. Shout out to Fernando for the test drive and answering all the questions I had. Definitely recommend. read more

They have good service an Ray the owner always try extra hard to get you in the car u want an works with you George helps out too 1 sales man there read more

If you need a car and can't get financed anywhere else contact Frankie he will help you! They have great customer service and great car selection read more

Crown City Motors - Have bad credit or no credit come to Crown City Motors Frankie will definitely help you and they have great customer service. - Car Dealers Near Me - Pasadena, California

Israel should be fired--from the moment I walked in, he didn't give me the time of day. He spent over 2 hours with one client. When he finally sat down with me for a moment to discuss a car, after he heard my offer, he just said I'll have to check with my service department and get back to you. He didn't ask for my phone number, so clearly he had no intention of getting back to me. Treated me like trash. This place is trash. Don't go here. Their stock sucks and they don't take care of their vehicles. The car I saw, Honda CR-V, was dirty, the seats were gross, the rear door wouldn't open and the brake lights were out. Take your car to a mechanic to make sure it runs properly because they clearly don't do a good jobs vetting their vehicles. There is a great place right down the road, Del Mar Auto & Radiator Service, $45 for full inspection, they tell you everything the car needs, super friendly and very fast. Before you buy a car from Crown, take it to Del Mar Auto and tell them Brian sent you. read more

I'll give this car dealer -10 they don't take care of you only want your money. Please stay away. I'm in debt with 7k plus, even I paid 90$ a month for a car insurance they provided. I loved that car but now I don't know what to do. They're not answering my calls. And acting sus. Please stay away. read more

These guys are liars. Trust is in issue here. They will lie about condition of the car so that you buy it. They will ignore the terms of the contract and apply resistance if you bring it up. They will suggest that the things they do are "courtesies" provided by the dealership when in fact they are obligated by law and their own contracts to do so. * FYI, the dealership's offer to "unwind the deal" to avoid further issues comes a little too late after having to deal with such dishonesty on multiple occasions. read more

I'd like to thank Crown City Motors for effortlessly getting my mother into car that she loves. Crown City Motors made the car buying process easy and pleasant. My mom and I want to especially shout out Beatrice for her professionalism, assistance, and execution. My mom and I will definitely refer our friends and family to Crown City Motors for their car purchasing needs. Thanks, again Crown City Motors! read more

Crown City Motors - Hyandai Sonata - Car Dealers Near Me - Pasadena, California

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See my newest updated reviews Ray and Erick are amazing once again with affordable financing and a reliable beautiful family vehicle for our us. This is vehicle #3 for I have purchased here. I'm excited that during my financing, credit is reported to the bureaus and I will continue to see my score rise. Thanks again Crown! UPDATED REVIEW 10/2019 I have now purchased my 4th Vehicle from Crown City Motors, I easily traded in 2 of my own vehicles here as well. Today I purchased a BMW 328 I series, low low miles still under manufacture warranty. This car is clean, runs beautifully, with IN HOUSE financing and down payment are no haggle & affordable. Ray never lets me down & Frankie Chuck & David are extremely experienced, informative & helpful. My 19 year old son also financed himself a Toyota Camry 01/20/2020, his first car which was weLl maintained, car fax always included. I highly recommend CROWN CITY Motors and taking a look in their new showroom. read more

Crown City Motors - My 4th vehicle purchase, customer since 2012 - Car Dealers Near Me - Pasadena, California

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The worst car sake experience we have ever had!!! My son his first vehicle through these insensitive car dealership !! They literally sold us a truck that broke down a day over our warranty . They literally sold us a piece of junk. I don't know how they are still in business we overpaid during COVID then still had to pay an additional 3000 to get my sons truck running !! I would never recommend anyone to these thief's watch out what u get from this dealership! read more

Come on down the Crown City and get the help you need you won't regret it they will definitely get you rolling, the best car buying experience i ever had read more

I brought my car from Ed. He worked with me and was very patient with my many questions. It's nice to do business with a company that is honest and professional. I walked away with an envelope with all of my paperwork and a great car that I love. Ask for Ed, he's not pushy or rude, just helpful. PS I'll post s photo of my car later read more

Ed is really nice and works wIth you on buying a car. I told him my price and and he worked with it. Not exactly to what I said I could pay he did go a little over but I thought I could manage it. The car was nice the trunk stopped opening after a couples of months so that was a bit inconvient since I rarely use the trunk and I can't now. The staff is ok. Frankie is pretty rude. He talks as if we are incapable and he is just money hungry. He doesn't care or have empathy for anyone's situation or understanding. Their system can use a bit of updating. The only way to pay is with there website through online check or you card paying over the phone but it charges you. Their is no way to see your balance/account online or anything. I had a couple of checks bounce which was due to mistakes on my bank end but I was not notified if it and when they made me aware of it by that time my accouunt was already past and they were the threatening to take the car if I didn't pay in two days. They constantly text but when you text back no response is given. Would still recommend due to Ed being great. read more

Had the good fortune to work with Craig. He listened to what I wanted and found it on the lot for me. I got a great car and I'm pleased as pie. Thanks, Craig! I'll recommend my friends and family who are in the market for a car. This is our second experience purchasing a car with this agency. Our second time purchasing a car here. This time we had the pleasure of working with Erick who was professional, thorough, patient and kind. This time we got a deal that was even better than the first and so we are quite satisfied. read more

Crown City Motors - Interesting I love my recent purchase - Car Dealers Near Me - Pasadena, California

Was quoted "About $9700.00" in a text for the "Out the door" price on a 2011 Corolla. Drove in with the family and the price had inflated to $10291.00 due to registration late penalties that were never disclosed. The sales girl and the manager play a back and forth game with the buyer, where the manager hides behind a one way mirror and texts instructions to the sales girl. Place is a dump, manager is a shyster. Steer clear of this place. The epitome of a used car sales game. In reply to Ray's comment below... I have all the texts, the emails, the CARFAX, the dmv registration report with itemized charges and the paper that your sales rep showed me with the first final price. I can post all that here and let others decide. I also have an image of the one way mirror that you hid behind, while you were texting her instructions. Your final price on the car included two years ($304.00) of dmv registration penalties from the previous owner and you never bothered to disclose that. If I had not checked the dmv registration calculator, I would have never known. The reason I was upset, was because you wasted my time. read more

Okay, so my daughter crashed our other car. We needed a new car, and my daughter hadn't established credit yet. SO! I co-signed on a rad semi-new VOLKSWAGON GOLF! And you know who was super cool? CHUCK. Chuck was our guy though the whole buying process. We had a down payment and they were really nice about the financing process. There was some negotiating, and Chuck was super calm and professional. He was nice too. They have a great selection of vehicles. I recommend this dealership. Especially if you need a car but probably can't get financing through another dealer, they have their own financing company. Crown City Motors really helped us after a traumatic accident that totaled our old car. I will use Crown Motors again. I like shopping local businesses. Thanks Chuck! read more

had my car since December. they took forever to send me my contract via email. it is now may and I am just now receiving it. every month since I've had my cat they have been harassing me and my boyfriend for payments that have already been made. they are unprofessional. they do not check the information before calling you to abreast you about a payment. two months straight they called me about not receiving a payment before checking in their system to see that I had already paid it. George seemed nice when I got my car but they always are to get your money. I feel scammed. I do not trust them and I wouldn't recommend anyone to get a car from them. read more

Frankie did a great job with finding a car in my price range that hit every box on my checklist! Great customer service, thank you again.

Ray was an excellent, great customer service and honest. Help me drive out with the car I wanted at a very affordable price.

Bought a car for my daughter a couple of days ago. Easiest most transparent transaction ever! We drove all the way from Redondo Beach because of the reputation of this dealership and it was worth it! Will never buy another car from anywhere elseThank you Ray read more

Crown City Motors - Excited!! - Car Dealers Near Me - Pasadena, California

Great car dealership Frankie the manager was extremely helpful, second car i take out of here and they are super easy to work with. Guided directions all along. Prices are on point! Thank you Frankie ! read more

This is now my second time getting my car serviced with crown city. Nick was very helpful and assisted me with getting my car in and getting my oil change and tires serviced. They worked in a timely manner and were very professional. When it came time to pay I was a bit worried that it was going to be pricey, but they are very affordable and like I previously said professional. Thank you nick and crown city for helping me out with my vehicle. read more

Bad place to be. Cant trust the workers sales guys The owners an ass his names ray. He wouldnt even take my call to ask about a car he had . And plus hes so full of him self this place is a rip off. He buys all parts from world pac . And his great awsome auto tech cesar is a very nice young man. Hes the best guy there. He is so nice. And always humble.. but the sales people are a joke they are robots and stupid.... i wouldnt buy a car from there even if it was free. .but i am just stupid white guy. And am not smart enough. Well ha ha ha i am smart enough to write a reveiw on yelp. Also any one thag buys a car from there be aware he puts a gps unit in a cars so he can find u and repo it. Have a great day ray. read more

TWICE!!! NOW TWICE!!! That i see this place sell a lemon or car that was supposed to either be salvaged but some how was not!!! My now ex first and now my good friend!! I posted on here before about this place!! And the owner reached out and threatened a lawsuit!! Lol well mister crown crooked city automotive!! Its been twice!! You should be honest!!! I hate seeing people struggling like this!! I have to post this review because you hate honest reviews and want to sue or like last time!! Threaten to take back car?? I mean is that even legal???? ‍ smh Is there a half a star here becausei cant even give them a full one!!!!!! read more

Came in and talked to Ed. Told him what I had to work with (bad credit and such) and he helped me get the car I wanted! He went over everything and answered all my questions. No sleazy car sales vibe here. Beatrice in the office is nice and friendly as well! Definitely left happy!! Thank you Crown City Motors! read more

I highly recommend coming to Crown City Motors for a vehicle! Ed helped me out and he made finding a car quick, efficient, and easy! I told him what I was looking for and he anticipated my needs by having the perfect car ready for me to test drive! He was honest about the car history and worked to get me a fair deal. I really appreciated his integrity and work ethic throughout my transaction. I will be back for all my future car needs and will confidently send my friends and family to see Ed! read more

I had a positive experience with Frankie in the Finance Dept. His customer service is Superior. He's always helpful with my payment situation and willing to work with me. He always has a warm smile. read more

HIGHLY SUGGEST LOOKING ELSEWHERE! I got scammed here. Bought a "cherry" car off the lot, and it was dying out left and right on me within MONTHS. Had to keep taking it back to the mechanic over and over. Even died out on the freeway which was pretty dangerous. Such a stressful debacle. Not only did I get no relief or help from Ray, but he continuously would make smart remarks, and basically I just had to take a gigantic L on that one. His assistant who seemed to actually maybe be a decent dude I could tell felt bad and he knew I got played but couldn't do anything. read more

Don't purchase a car from them. Several years ago, I purchased a Volkswagen Jetta from them as an early graduation gift for my daughter. The day after purchasing it at the beginning of March, there was an issue with the cooling fan and the trunk wouldn't open. Two days later, the check engine light came on; they gave me the run around about not being able to get the part in until about 10 days later. Near the end of April, the car's engine caught fire while my teenage daughter was driving. Luckily, she'd just pulled up back at home when my brother noticed smoke and then flames coming from under the hood. The car was totaled of course and my insurance paid off what was owed but they could've done a better job at making sure the car was safe when performing repairs. Unfortunately I could not take them to court for selling me a 'lemon' due to the year of the car and the total mileage. Update: The cars engine was burned so badly so insurance company was not able to determine the root cause. In small claims court, the same was the case and ruling was in favor of seller; Lemon law didn't apply due to Year (2004) and mileage of the vehicle - I checked with a lawyer and was told my only option was small claims court. All in all, I did everything that I was supposed to by returning the car as soon as issues (cooling fan, trunk wouldn't open, check engine light on) were identified just 1 day after car was purchased. I thought I was making a good decision as my only intent was to purchase a safe and reliable car for my daughter. Although no fault to seller was found, I still have a hard time understanding how a cars engine just catches fire. read more

Crown City Motors - Car Dealers Near Me - Pasadena, California

To Ray! I was so late that day to find a car, you made it possible for me to have My Civic! Thank You for explaining and getting me through the process! It was indeed stressful but your patience and understanding was beyond what I could have anticipated! To Chuck! Well, your humor during the process and helping me out get the insurance last minute was more than I could've have expected! Thank You and I appreciate it so much! To Franki! Well, last minute signatures and legal papers stuff was all achieved being there at the dealership on the last hours of the day! Thankyou for the time, it really did took us pate getting me done with my Civiv! You guy's deserve a 5+!! I couldn't thank You enough and I am definitely in love with my Civic day by day! Thank You for the Honesty and pep talk I desrve to hear Ray! Thank you for the Humor on car accident knowledge Chuck! Thank You for the wise words of driving experience Franki! I wish nothing but the best and the great success of this dealership! Crown City Motors had been and will always be great having you guys working with it! More cars to release!!!! read more

I recently bought a car for my daughter from Ray at Crown City Motors. They are very straight forward and honest . It is a very nice facility and the staff are friendly . I strongly recommend Crown City Motors for anyone Looking a for a good used car at a reasonable price. read more

I was looking for a used car on car gurus to inquire about it and Ed helped me out. I asked if I can take a look at it and we went out for a test drive. I liked the car that I chose and Ed took care of me. He's not one of those salesmen that will push you to get something. It's been 7 years since I bought another used car and my experience was great. Thank you Ed and Crown City Motors for helping me out! read more

I needed a car, and after visiting CCM first, then visiting two other places, I came back CCM and franc was very efficient and patient while helping me. I wound up purchasing a used car from them! read more

Ask for Beatrice. She's a very nice lady who helped my mom and I get a car. Since my mom's credit was not great her options were limited at other places. Crown City Motors gave her a second chance. She is very happy with her Toyota Camry she left with. I would definitely recommend this place! read more

If you have bad credit or for that matter good credit do not go there. Another Justin story. I was on the phone for a Black 4runner. I loved the car and had him run my credit, and got my hubby to co sign. Justin and I had discussed final price, terms and so forth. Following day I came in with the fam and saw that black 4runner which was pitted all over, the paint was a mess. I turned my attention on a green 4Runner, again we talked terms and that he would not knock downt the price 500 dollars less since it had a sticker that was 500 less thatn the black one. I told him fine. I said I would come back and could he call me back with final terms(confirming that it would be 48 months) and to ask his boss if he could hold the car for a deposit of 500 dollars since I would be back on the 1st. Anyway, guess what? He never called me to follow up. I came back with the fam today. He said that he had never talked terms and cost that I was confused. I told him that I would never have had him run my credit or my husband's unless we had. Again, he denied any such thing, telling me that he had nothing on paper. this is after he had told me that his boss had set up terms and final cost but that he had no access on his PC. Today, suddently he had access to set up terms and final cost. The man is not to be trusted. Never go there. A real scam house-- I have been talking to other dealers and I am getting my Toyota 4Runner from another dealer tomorrow -- Money down, deal done! Not only did he lose a sell due to his inability to sell, he has gained a bad rep via word of mouth. The last reviewer was right on the mark with this salesman and this dealership. read more