I had checked out a car from them. I even pointed out that the radiator smelled. I went with a driver to his mechanic to have it checked out. But mechanic was not available to do right then and there. So then I suggested to get it done and give me a call.
The call came in claiming that theres nothing wrong with it. So Then 2nd attempt is to take it for a spin again, taking it to my mechanic. Sure enough He pointed out that it smelled and he showed it to me with a flashlight and pointed the fresh green water droplets on the pan and the hose showed leaking. Although I had mentioned to my mechanic about the smell of radiator. He looked at me, impressed because He had been teaching me on what to look for. Although I always knew some of the common things such as radiator smell. Don't we all?
So then upon return I pointed it out to the dealer, Chris, Miguel, and Brian. They say that they don't see the problem, its like grabbing their heads and press their faces on the problem but their eyes are looking sideways.
Wow, talk about professional car dealers. All 3 of them shrugged their shoulders. So then I said it needs to be fixed. Let me know the following day.
The next day they called and said its been checked out. I went and test drove the car.
It seemed to hold pretty well. I didn't smell the radiator, so I asked to go see my mechanic again with Miguel this time.
Well as it turned out when I opened the hood, the pan was gone. Then suspiciously I looked up at Miguel and inquired of a missing pan. His reply was they had forgotten to put it back on. So My mechanic, in suspicion, says it seemed to look fine.
So then on the same day, of 22nd of March. It was delivered that evening, paid in cash out the door.
I came to find out after purchasing my own insurance and drove it and then smelled the radiator again. So I had returned to Chris. It was shuddering, and he then put in a new coil. It seemed to calm down a bit. Then I suggested to have my radiator repaired by my own mechanic and I would bill them. Reluctantly, Chris then suggested to have it lifted and have a look see himself.
Once it was lifted, He asked to point out the problem. As soon as I looked under, I see smeared oil and hanging drops stilled at the end of a block. I wiped with one finger and asked " What happened?" Showing them my finger. Chris then says, "You were talking about the radiator, and now you are talking about something else?" As if to say that I'm bullshitting him. We went back and forth on that. He dared to argue with me as if it was normal. His co worker, Miguel was in shock and awe. He was quite silent the entire time we squabbled about his admitting problem.
Then I felt the radiator hose, it was bubbling quite fast. I, then, felt the tire to see if the engine was on, since I'm deaf. I was shocked to find that it was still bubbling after only driving under 2 miles Since the morning. I knew that they don't keep engine running when a car is lifted to be observed from under. It wasn't running, thats how loud the hose was bubbling over. And yet, it screams loud on my fingertips. Thats when I was shocked at these guys being reluctant to come over and feel it upon request. It was like pulling teeth with them.
Then I asked Chris to please feel the hose, he stood there like a kid sassing back. He would not budge, then i asked Miguel to come and feel it. He finally moved up and felt it. Finally I had to point out how Chris was behaving by refusing to feel what i asked him to do. Chris finally came forward and felt it.
He did NOT say a word about it. No apologies, no offers of repairs no compensation of any sort.
The end result was that I ended back up at my mechanic for the 3rd time and he had it lifted up. He showed me a crack in one area, also explained that brakes are nearly gone. ALL 4 wheels have faded.
By law, as my mechanic pointed out that every dealer are responsible to ensure that brakes are in working order.
Then to my dismay, its not just the radiator, but the oil leak, a crack in one area, and faded brakes. I was left stumped at the guys that literally lied to me, they had their mechanic sneak a radiator hose. Then at a different date, Chris replaces the coil when I had to return and show them that the car is showing "check engine" even after they had replaced coil. He wanted to go for a drive by himself, whilst, I said I'm going with you. Then I pointed out "check engine". Thats when it lead to having my car lifted by these shysters, thats when I had discovered oil leak from there on.So it goes to show that they had taken advantage of a DEAF female. Although, Im pretty good with knowing whats what in and out of cars. The downside was that I didn't know much about modern brakes, and engine.
So He refused to pay the bill when I suggested it after the repairs are done. On the last day of March 28th, 2016. As he dropped the car from the lift, and started to drive off the lot. I screamed "stop" then we switched, then I left. read more
