Great experience with Harold getting my new vehicle and comfortable process throughout. Thank you

I was in the market for a RAV4 Hybrid and looking online for a certain trim, once I found it I spoke with Eddie Guerrero prior arriving to make sure the car was still available for me to test drive it. Eddie gave me an excellent service answered and made the whole process a breeze. I highly recommend him, and Adolfo in finance was great to work with as well. Best service I've had in a long time. read more

First of all, I would like to share my bad experience with this dealership. Before I came in, they texted me a video of the car and told me it was ready for a test drive and available for purchase. However, when I arrived at the dealership, I was suddenly told that the car was no longer available. Instead, they tried to offer me a similar vehicle at a different price. My main question to the manager was simple: why couldn't they give me a courteous call beforehand, just like they did when they were trying to sell me the vehicle? The manager responded by saying, "That's not my job," which I found very unprofessional. I do not recommend this dealership, especially if you are not experienced with car buying or prepared to deal with aggressive sales tactics. If you are considering buying a car here, make sure you come prepared, do your research, and have all the information and pricing details ready so you don't get pressured or misled. read more

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Complaint Against: Wondries Toyota 1439 W Main St, Alhambra, CA 91801 I purchased a brand new Toyota in June 2023 from Toyota of Glendale and have been a loyal customer returning for all three years of complimentary service. I recently moved and chose Wondries Toyota as my nearest dealership after all four of my tires were stolen from my home. My service manager Danny was professional and communicative throughout the process, and I appreciated his responsiveness. However, when I picked up my vehicle on Friday, May 1st, my car was covered in white paste. I immediately asked if my rims were scratched and was told no. The following Wednesday I washed my car and discovered that all four rims were chipped and scratched with metal peeling off -- damage that was not present when I dropped off my vehicle. My insurance paid this dealership $6,000 in labor for this service. When I contacted the dealership, rather than taking responsibility and ordering replacement rims, they proposed sending my vehicle to a third party repair shop which would take a week. As a college student currently in finals week, I cannot be without my vehicle to attend my exams. I proposed a reasonable solution bring my car in, order new rims overnight, and install them the following day but they refused. Chipped metal cannot simply be refinished these rims need to be replaced. This dealership damaged my property while in their care and is refusing to provide a timely, adequate resolution. read more

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Update to add: I called the number many times throughout the week per response below but no answer, no returned calls, just nothing... I will have to take time off work to go speak to Chris R in person if he's even on site. ZERO STARS Having the most frustrating experiences with this Alhambra Toyota! My daughter and I were shopping for her first car and signed for a Certified used car- KIA K5 at Wonderies. Then we had many line list issues, starting off with only one key fob - seems to be the norma for used KIA so we let that go and will pay for our own 2nd key outside. Then came the dash sign on screen & Car Play - it's still freakn registered to the original owner and we can't override that. Toyota brushed their hands off at us and told us to contact KIA. After months of back and forth, we just didn't care anymore, the car is still named after the original owner so whatever. Now we paid off the car in few months, and the title paperwork took forever claiming paperwork got lost- been almost a year and I guess we will go to the DMV to request a new copy ourselves. Next problem: I paid extra for the extended car services/protection and Wonderies Toyota call me to make the first maintenance appointment. I show up and they said we don't service KIA.... then why did you call me knowing the make and model of my car???!! Ok I get this, but you made the appointment with me and even confirmed this bc my car is on your database. WHY would you play us like this? Bigger issue is that now the KIA Alhambra is closed so we have to drive to Glendale or Covina, but they don't recognize the extended services that I purchased for additional $3500 at Wonderies! I'm so frustrated and I feel ripped off and betrayed; I'm just so helpless right now, I'm beyond angry. He even said that other KIA may not take the extended plan, but you can fight it by calling the 800 number (seriously). The rep said if they don't take the extended protection - they can refund me the prorated portion I didn't use - I DIDN'T USE ANY OF IT SO IT SHOULD BE REFUNDED IN FULL. To make matters worse - there's a recall on a part that was listed before my sale date that they failed to fix before selling the car. I am seriously so frustrated - I want to cry for my mistake of trusting them! The KIA itself is a great car, but all these issues from Toyota make me resent this purchase and I felt I wasted so much time, energy, and money... And even felt anxiety. 1. One key 2. Car dash screen and CarPlay still reg to original owner 3. Run around for service protection plan - 4. A recall that Toyota failed to repair before the sale. To be continue because I'm still dealing with this issue about who dropped the ball on these promised services. I knew whole heartedly, I should've gone to LONGO. Their honesty, communication, lack of knowledge on their "certified" used cars, service training is miserable like another reviewer wrote. read more

Wondries Toyota - No answer/no call back according to the response on yelp??? - Car Dealers Near Me - Alhambra, California

This dealership is a disaster. I was referred to this dealership from a car buying site . I Connected with them had communication with about making a purchase. Had a lot of back and forth about the price. A person that stated he was a manager insisted that I come to the dealership doing this would help my negotiation process. I informed him that I would be going to the dealership and hope that it would not be a waste of time. He gave me the name of a person to ask for when I get there. When I arrived I was greeted. I asked for the person that was to meet. Waited and I different person came out to assist me. At that time an ask for the manager he stated that the person that I was referred to had to leave. My drive to the dealership was over an hour you would think if the contract person changed they would have the courtesy to inform me about that before I got there. I proceeded to see the vehicle I was interested in. Went back in to the office after the test drive. We sat discussed the vehicle I stated to the sales representative that I have spent a great deal of time going over pricing and details over text. He stated to me the whole process would have to start from the beginning. After 20 minutes he came back to me with a number higher than where we left off from my communication via text. I gave him the numbers of where I wanted to be at he left . After waiting another 30 minutes I got up to use the restroom. After doing so I stopped at the parts department to get a quote on a part the gentleman working in parts was very rude and not helpful. I have had enough. I proceeded to the manager's office to let him know that I was going to leave because of my experience with the parts department and that I had enough of their games. One of the managers raised his voice and said that they were doing me a favor and they were trying to work out something for me. I left no matter what deal you may get a dealership one should never sacrifice your time or respect. I car buying experience is never personal it's a negotiation between two individuals to agree to a price if you can't come to an agreement then we are separated. One of the problems with the car buying process now is dealerships are made to make appointment and call back just to frustrate the customer and it's not very good process of doing business. I will never recommend this dealership to anyone or visit it again to give them business. Unless they changed their processes. read more

We had a great experience working with Nathan Reyes. He was dedicated to helping us get a car, very well-mannered, and gave us a great deal. Despite the mistakes made by management, he continued to try and make it work. read more

Wondries Toyota - 2026 Toyota RAV4 - Car Dealers Near Me - Alhambra, California

What a waste of my day. I wanted a specific 4Runner that they said they had. Turns out they didn't have it but their "sister" location had it. They promised they could get it for me as soon as I arrived to the dealership. I showed up, with my family. I told them about this in advance. I told them that I wanted this process to be as smooth as possible, my kids are kids and I wanted it to be quick. They then told me that they not only didn't have the car I wanted, but another one $400 more expensive (couldn't explain why it cost more). I felt committed at this point so I reluctantly agreed. She told me to go do some stuff like eat a meal a she would keep me posted on when my car was in transition. I arrived at 10am, and it's 3pm and I barely got a response back from her with NO information on my car. To be honest, at this point, I don't even think this car existed. Seriously, avoid this place. Highly recommend the people at Hammer Toyota. I went there yesterday and they were kind, and though they didn't have the vehicle I wanted, I am willing to wait to get it from there because they treated my time with respect! read more

Had an appointment at 9am to check out a few used cars. The dealership was popping early in the morning for a Monday. They had another salesman assist us since ours had not arrived yet. The showroom was large, clean with a lot of color. They offered us water and coffee. It was so hottt out. We drove to their other lot where they keep the used cars. The condition of the cars were unbelievable. They had not been cleaned. That was a major turn off. The sales man was newer and tried his best to answer all of our questions. We went across the street to Honda. read more

I had the same experience as other reviewers. I found a used car I wanted at Wondries Toyota (on-line), confirmed availability, sent friends down to inspect it and give me a thumbs-up on a Tuesday. Called Wednesday morning to buy it. Was told to wait for documents to sign and would not accept a down payment to reserve it. No further communication so I called on Friday afternoon and was told to wait longer for documents to e-sign. I asked Ricardo to put a "Sold" sign on it so nobody would try to buy it or test drive it over the weekend and he said he would. Again no further communication, so I called back the following Tuesday and was told the car had sold to someone else over the weekend. That person was allowed to put a down payment on it and was coming back some time that week to pay the remainder. Meanwhile, I was willing to pay for it all at once the week before. I was furious and complained to Nestor, the manager of used vehicles. He apologized but nothing could be done. Here are the names of all the representatives I spoke to during the course of this experience: Nestor, Maria, Raul, Dante, Andrea. Ricardo and Joseph. The only reason I can imagine that they delayed the sale was to allow time for a friend or family member to come in on the weekend to buy it ahead of me, evidenced by the preferential treatment that person received. The two stars instead of one is because most (not all) of the people I spoke to on the phone were pleasant. read more

I want to start this review by saying the staff I encountered during my visit were pleasant to interact with. However, the lack of accurate information and communication from the service advisors was unacceptable. When I checked in for my routine maintenance service, I asked approximately how long it would take and whether they offer a shuttle/ride service. I was told it would only take about 1.5 hours, they don't offer the shuttle/ride service, and could probably just wait in the waiting area. I checked in around 2:15pm and waited in the waiting area. At 4:45pm, I asked how much longer it would take. I was told they were already working on it and should only take 20 more minutes. So I waited outside and stood by the garage. At 5:20pm, I saw that my vehicle was barely being pulled in to the garage. I finally got my vehicle back at 5:38pm - 3 hours and 23 minutes after checking in. I don't mind if it takes a while since the garage has a lot of vehicles to get through. But a more accurate time frame should have been communicated at check in. If it became apparent later that 1.5 hours wouldn't be possible, they should have notified me. I would also like to note that my experience was not in isolation. While I was waiting for my vehicle, there was another customer that approached the advisors' desk - frustrated - because he was told to expect his car back at 1pm but it was already 4pm. I had high hopes for a pleasant visit when I first checked in. It is just unfortunate that the visit was ruined and became extremely frustrating due to the lack of something as simple as straight-forward and transparent communication. read more

I came for maintenance service. Nelson was awesome. Took the time on the phone to address an engine maintenance issue ‍ I had and I did a walk in today. 2 hour wait (normal) but worth it. read more

Service department needs more welcoming employees, at least come out w/ a fake smile. Def regret buying my car here !!! stop focusing on getting traffic and focus more on choice of words to customers. read more

If I could give it a 10/10 stars, I would. Salesman William Diaz deserves a 10/10 rating for both sales and customer service. I scheduled an appointment a week in advance, and when I arrived, I was treated like a VIP. I'm looking forward to continuing my business with them. read more

ZERO STARS IF POSSIBLE !!!!!!!!!!!!!!!! Don't go to this dealership the will have you waiting for HOURS EVEN WITH AN APPOINTMENT brought my car in for regular maintenance my appointment was at 7:45 it's currently 12:22 and i'm still here ! i have my 1 year old daughter with me which is why i made the appointment early morning and it's more 4+ HOURS. This is not the first time they have had me waiting for hours and i keep coming back thinking they will be quicker this time around, not to mention i've been trying to get through to someone to call and complain and i've been on hold for over ten minutes already! read more

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First, this dealership had been wonderful and excellent in servicing my previous 2014 Prius Plug-in. I still remember how my service advisor Di Wu being awesome and the other guy (forgot your name, sorry but you were also awesome, I saw you behind your table earlier as I was pulling into stop) . I can't believe I am doing this. The website accepted the appointment using the VIN of my 2014 RX350. Went there today. I was told they don't work on Lexus. I asked if he is sure. He mentioned ALL Toyota dealers do not work on Lexus. I let it go since I know some Toyota dealers works on Lexus not just the major repairs and recalls. I asked how to exit the queue on the service line since there is already a parked vehicle behind. I was directed to move forward then make a u-turn. The service guy move the vehicle that was parked in front then made a left turn to make space for my u-turn. I shift the gear to drive while looking on the right since there was a parked sedan, all was clear. As I was making a right u-turn, one of their service staff inside that sedan honked at me. His eyes was telling me, "What are you doing?" While staring at me. I was like, "What?!?!" He was the one not being situationally aware while inside the customer's sedan's cockpit. He just set the sedan in drive them moved forward without looking that my RX350 is already initiating a right u-turn. I don't know but it seems the quality dropped on their service staff. Back then it was awesome. Even the ones attending the service area were awesome people. Is it DEI? Is it buddy system that ruin them in terms of hiring quality people? I don't know. But I do know the quality of service on the service staff attending the service area dropped. Sorry service advisor Di Wu and the other service advisor who I forgot the name for the 1 star review on your department. read more

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This dealership is straight trash. Bunch of unprofessional acting like they doing you a favor while wasting your time. Nobody knows what's going on, communication is weak. If you want stress, excuses, and low intelligence customer service, this is the place for you. Never again. read more

has been the worst car buying experience i have ever had not only did the salesman and finance guy try and trick me out of my car that i wanted use as a down payment .they have conviently lost folder that has my title , my regestrtion and original sales contract. i went to the DMV to have it all reprint just to find out that these guys at this dealership have my car registered under their name !and for some reason it isnt illeagal for them to do that.my advice to anyone thinking about this dealership is to STAY AWAY!!these people are Crooks,Liars, S read more

I purchased a new car on Saturday 4/11/26 and my sales representative Evan was amazing thru the whole process. He went out of his way to get me the monthly price I wanted. Also, very friendly and polite. I highly recommend him if you decide to buy or lease a car at Toyota Wondries in Alhambra. read more

I brought in my 2024 Toyota Highlander Limited due to some issues with my car jerking from 1st and 2nd gears! Daniel the Toyota service advisor advised me that my Highlander will need a transmission replacement. I was shocked but Daniel took care of everything including a rental car courtesy of Toyota and also he told me the transmission will be done in about 3 days but it took only 2 days! So I'm very happy with the results so far! Thank you Daniel and Wondries Toyota for making this process very easy for me! read more

Wondries Toyota - Car Dealers Near Me - Alhambra, California

Nathan Reyes was great to work with. He really kept trying to make a deal work for us and made sure we got the best option possible. He was patient, professional, and never gave up on helping us find something that fit our budget. Highly recommend working with him if you're looking for someone who truly cares about helping customers! read more

DoNOT come here to buy!!! Took a brand new 2026 car, once we got home, we got problems starting the car. Came to returned the next day, say I couldn't return in because somehow it was my fault that it wouldn't turn on. We went back and forth, I got tired and just ended leaving the car there. The sad part is that They will probably sell the lemon car to another person and just pass the problem to see who gets stuck with it. Never come here, I had the car less than 24 hrs. read more

had a really great experience at Wondries Toyota in Alhambra, all thanks to Mariah. She was friendly, patient, and very knowledgeable, and she made the whole process feel easy and comfortable. She took her time answering all my questions and never made me feel pressured at all. You can tell she genuinely cares about her customers and wants to make sure you leave happy. I definitely recommend asking for Mariah if you are looking to buy a car. She made the experience smooth and stress free. Thanks again, Mariah! read more

Great experience with William from Wondries Toyota. He helped make the whole process very easy and made us feel comfortable. The financed manager John was also great with his funny jokes! Left home with exactly what I wanted. Thank you guys! read more

This dealership is run by time wasting jokers. Don't bother. Here's my story. I make an appointment to see a specific car and show up at the day and time we agreed upon. First I fill out a bunch of paperwork for a test drive. Then I sit and wait for 30 minutes. Finally the salesman and I walk the lot, only for us to not find the car I was supposed to test drive. The salesman then makes me wait on the lot while he goes inside to see what happened. Turns out they haven't had the car for days. And then they make me wait for another hour. Finally the salesman and his boss proceed to try and run a good cop bad cop routine to make me buy something I don't want. I politely decline and leave. I will never be returning. read more

WARNING: Do not buy a vehicle from this dealership. First of all, this place lacks competent salespeople. They were showing my son a truck , and the door doesn't even work. When we brought it up, George--the sleazy car salesman--responded with, "What do you FUCKEN expect? It's a 2001!" and then slams the door. How about not selling a vehicle with a non-working door in the first place? I might expect that kind of attitude from someone selling a car on Craigslist, but not from a Toyota dealership like Wondries. Everyone of these sales people were rude and extremely unprofessional! It feels like these salespeople are trying to take advantage of anyone they can, including first-time buyers. Extremely disappointing experience. read more

Avoid THIS Dealership if you value your time! I had an appointment to come take a look at a vehicle (Christopher was my contact)....upon arrival I was told the GM took the vehicle home and they could go pick it up if i wanted to wait 30 minutes. This is the most unprofessional dealership I have ever dealt with. By the looks of their rating here on yelp, im not surprised. Highly recommend you go somewhere else. read more

Sadly, I did not check reviews before wasting my time. MISERABLE service. No one communicates, everyone is isolated in their own department. If you dare to leave your car, get names because the blame game will start. Will not be returning. Regret giving them our business. read more

I am absolutely furious, heartbroken, and disgusted with Wondries Toyota in Alhambra. This experience has been beyond unacceptable, and the timing, right before Christmas, makes it even more cruel and disheartening. I put a deposit down on a vehicle, ran my credit, and was fully approved and ready to complete the purchase. I personally confirmed the sale, pickup date, and time with Evan, who assured me the vehicle would be cleaned, charged, and waiting for me on Saturday. Everything was confirmed. Then, without so much as the decency of a phone call, received a TEXT MESSAGE informing me that they sold my vehicle. Not days later. Not after confusion. Less than two hours after final confirmation. When I spoke with Martha, who identified herself as the Director of Sales, the dishonesty continued. She first admitted that someone walked in and bought the car and bluntly stated that deposits "don't matter." Only after realizing how bad that sounded did she attempt to cover it up by calling it a "mistake." It was not a mistake, it was greed and complete disregard for customers. I even offered to sign paperwork in advance when the offered to drive the car to me, but was told everything had to be done in person at the dealership, over an hour away from me. I clearly communicated that I could not get there until Saturday, which is exactly why the deposit was taken in the first place. Running someone's credit, taking their deposit, confirming the sale, and then selling the car out from under them is unethical, dishonest, and disgraceful. To do this to a customer days before Christmas shows a complete lack of integrity and humanity. This dealership wasted my time, crushed my trust, and caused unnecessary stress during what should be a joyful season. I would give zero stars if possible and strongly warn anyone considering Wondries Toyota to take your business elsewhere unless you are comfortable being misled and treated as disposable. This place should be ashamed. read more

It's unfortunate when the sales employees are openly talking crap about my car that is hit and laughing about. Eventually the older guy realizes I'm in the car and tells the younger guy. The younger guy continues to point at my car and laugh. How inappropriate and disrespectful. Hopefully this reaches management. read more

Wondries Toyota - Car Dealers Near Me - Alhambra, California

There's a reason I never come to this dealer to get my old change but I received a holiday coupon at no charge ; so I figured at 7am I would be out pretty early. It's currently 11:27 and I am still here . This place is horrible & if you don't have to come here please don't ; I am wish I would have just paid the 100 bucks & just went to Jiffy club where they get you out of there in a jiffy ! read more

Put down a deposit, financed the car, and confirmed the time to pick up the car. Two hours later Martha sold the car to someone else and it was apparently "a misunderstanding." Go somewhere else. They don't respect you or your time. read more

Wondries Toyota - Car Dealers Near Me - Alhambra, California

Lied about changing our tires and tried to charge us more than what it originally was. We were on our way to work and saw that one of our tire's pressure was going down pretty fast so we decided to bring it in to the dealership. They told us there was a nail in the tire and had told us that it would cost $334. Was there for about an hour to an hour and a half, they had finally "allegedly" changed the tire, and we were about to pay, we had seen that they were charging us $518, so we decided to ask why it was that much and they said it was just a mistake. So we paid the original amount and had to rush to work and seeing that tire pressure was back to normal. A few hours later, we were getting off work and we had noticed the tire pressure on that same tire has dropped drastically again despite the car just parked the whole day. We rushed back to the dealer and demanded some answers and they had admitted that they really didn't change the tire. At this point, they had most likely just vulcanized the tire and we were charged $334 for a failed vulcanize service. The manager was loudly reprimanding the employee, a few feet away instead of doing it in a room, the one who had worked on our car. At this point, it was already too late, we had plans prior and had to cancel our reservations. Time and money was lost, the manager told us that the employee didn't understand the instructions and apologized although it didn't feel sincere. It felt like they were just making light of the situation when it had completely thrown off the rest of my day. They had changed our tire in the end but there were just too much negligence on their end. Charging us more by "accident", almost paid $300+ for vulcanizing instead of the agreed upon tire change. Almost got scammed. read more

I got there wu di did great job so kind and all attention to customer so comfortable with his service

I spoke to sells sales Manager Chis. I have text my payment would be under $500. Day I should up payment increase to over $600 plus added other cost. Along with Brian sales person would never recommend them to buy car. Will post text messages of deal made before I arrived. Bait and switch. Don't trust there word. read more

The customer service is below par, they do not have any decency for your business and will make fake deals with you just to try and bring you back after stating it's the best price listed at first appearance. They are disrespectful with you when you are not available yet to make an agreement and move back on the deal then literally minutes later via text advise that the same vehicle you are speaking about is sold. Please do not take any time with this location, not worth the problems read more

On Friday, April 10, 2026 my family and I went to see a Grand Highlander Hybrid Limited at this WONDRIES TOYOTA DEALERSHIP. My family never encountered a horrible buying experience in years. From the salesperson Jasmine Muro to 2 of her sales managers. We sat for 1/2 hour to get a response from the salesperson Jasmine Muro for the price due to the dealership added on over $5k on top of their markup. Half hour later 1st bottom manager Chinese guy came but no results. Adding another 1/2 hour 2nd Middle manager Carlos came and provided us the WORST buying experience ever. He said to avoid the 1 hour and half sitting in the showroom we would have to paid full price plus the markup and their nonsense add on. The MSRP was $61k but it turned out to be $77k OTD which was ridiculously high. Carlos said to my wife that my wife was reasoning like a "child". My 9 years daughter stepped in and said to Carlos that was not nice calling my mother a child! So we immediately left the place without further discussion. Within 5 minutes Carlos middle manager called and begged us to come back and offered us $63k OTD. At this point we don't need their car and because of the whole dealership people from salespeople to managers are unprofessional treating their customers like this was unacceptable. We went to another dealership within 7 miles and got the same vehicle with the salesman and manager treated us with respect and like their own family. This review is an honest review and I have never given a bad review on yelp. Honest review to let the general public to know what my family and I encountered at this WONDRIES TOYOTA in Alhambra, CA was very very very bad and unacceptable in any way whatsoever. We have shared to our friends, neighbors, coworkers, and relatives so they know and pass it on to their friends. Please everyone avoid this dealership and don't waste your time here. We as Customers have the money and this WONDRIES TOYOTA DEALERSHIP needs our money. read more

Very lying dealer. Don't go to this dealer! If you don't want anyone to cheat you, don't go even anywhere near here! Never my dears ! First lie, we have a car, come buy it. When I arrived 200 miles away, I saw that the car was not there. When I went the second time, they sold me the car with all the documents, said everything is fine, congratulations and sent me on my way. 10 days later, they called me back on the phone, lied to me on the phone that everything is fine but we will change the contract, and when I drove 500 miles to get there, they took the car from me. They left me on the street at night. I still can't find a car to return to San Francisco. read more

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Horrible experience there!! They demanded a $1,000 deposit on a car (all other Toyota dealers require $500) that took one month to arrive. When it did arrive, I went down to test drive it and asked if I could have until the end of the day to make a decision. Carlos, one of the manager's said "Absolutely not!" It has been a week and I still dont have my deposit back. Go to a different dealer that values you as a customer! read more

I had an appointment at 2:30 and then was told it's 1.5 hour wait...what was the purpose of the appointment? On top of that I was buying a sandwich and a bag of chips for my wait ($13 mind you) and overheard 2 dudes at the counter making fun of a woman one of them went on a date with for being Christian and that he would've never believed it due to her 'behavior'. Disgusting. read more