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    Longo Toyota

    4.1 (5.1k reviews)
    Open • 9:00 am - 8:00 pm
    Updated 1 week ago

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    Response time

    1 hour

    Response rate

    100%

    Services - Longo Toyota

    Auto brake repair

    Auto engine repair

    Longo Toyota Photos

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    Recommended Reviews - Longo Toyota

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    Reviews With Photos

    My new Rav 4 XLE!
    Kimberly E.

    I had a great experience at Longo Toyota, especially with Daniel Vo! This was my first time buying a car from a dealership, so I was a little nervous, but Daniel made the entire process easy and painless for me. He was incredibly helpful, responsive, and never pushy. He helped me reserve my RAV4 and kept me informed throughout the 5 week wait. When I arrived, my car was already washed and ready to go! He was also very helpful with the financing process, and we were completely done and out of there in under two hours. :) the finance person was also great and not pushy at all, thank you Brandon. I drove from Costa Mesa, and it was absolutely worth the trip. I would definitely return for a future purchase and highly recommend Daniel and Longo Toyota to friends and family!

    2026 RAV4 Hybrid XLE Premium
    Cho L.

    The smoothest and most friendly experience you will ever get from any Toyota dealership. Thanks to Ken Tang ! This is my 4th car from the dealership and each time is always a pleasant experience. It felt like talking to a friend with Ken and he is efficient during the whole process. Car buying experience shouldn't be stressful. Longo Toyota provides excellent customer service and amenities. It even has a AAA branch which makes car insurance switching so much easier if you have AAA.

    Max is very smart but his head is really not this big.  This is an AI recreation of Max hard at work.  Isn't AI great?
    Curtsumer B.

    I want to give a big shout-out to Max Hernandez at Longo Toyota for doing an excellent job of taking care of me and my Toyota Highlander recently during what should have been a routine oil change that turned in a dead battery/what else can go wrong situation. For whatever reason, the customer service at Longo has been somewhat inconsistent and spotty lately but Max restored my confidence in Longo's customer service chops. Max kept his cool; while I was getting a little perturbed and annoyed with the situation, he was able to resolve the problems and get me and my car back on the road in a timely manner. Besides knowing his "car stuff" Max has a very pleasant personality and clearly cares about his customers. I hear he's also a musician maybe we should write a car song or something.

    Shawn C.
    Evan K.

    Love this dealership on how they believe in selling their cars at MRSP and no markup compared to other dealerships. I worked with Shawn Castillo on buying a new Toyota Camry. I scheduled an appointment with him and he was very welcoming and answered all my questions. Being a previous Lexus owner, I wanted a car similar in look and color, Shawn answered all my questions and was super transparent the whole time. Although they didn't have the specific model I wanted at the dealership to test drive. He still brought out a similar car to show. I ended up reserving the exact car I wanted, a Heavy Metal with Metallic Black roof Toyota Camry XSE premium package with red interior. Shawn was very communicative on text and would highly recommend working with him on your deal. As for the dealership, its huge with Lexus on one side and Toyota on the other. They have your service, parts, used and new cars sales and more just like any dealership just bigger. There's a Starbucks inside and waiting area if you wanted to stick around. Will be back for service or recommending family members to come back.

    Tryxsheen D.

    We had an amazing experience thanks to Rosy Gomez! She helped my husband get his brand-new 2026 Toyota Tacoma TRD Off-Road i-FORCE, and we truly couldn't have done it without her. From the very beginning, Rosy was incredibly patient, knowledgeable, honest, and supportive. She went above and beyond to help us through the entire process, answered all of our questions, and made everything as smooth and stress-free as possible. She genuinely cared about helping us get the right truck, and we never felt pressured. Toyota is lucky to have someone like Rosy on their team. She is an absolute gem, and her dedication to her customers is outstanding. If you're looking for someone who truly cares and will work hard for you, ask for Rosy Gomez--you won't be disappointed! Thank you so much, Rosy, for making our dream of owning this truck come true. We truly appreciate everything you did for us!

    Jeanna H.

    Just a regular Friday afternoon waiting for my car to be serviced and they are offering Hawaiian shaved ice to everyone here..: another reason why I love Longo.

    I was there for 22 minutes waisting my time.
    Jennifer M.

    Update and response to Kary (Business manager)- Thank you for your response. I would like to clarify that my review was based on my actual experience and was not fabricated in any way. While some of the specific numbers or details may not have been recalled with perfect precision, the substance of my review is truthful and accurately reflects my experience at your dealership. Your response indicated that you were unable to locate any corresponding interaction, I am happy to provide additional information. I was there on Saturday, May 23, 2026...arriving at 4:25pm. The gentleman I referred to when I first arrived--the one who pointed toward the vehicles and simply told me to look around--was Sam Halawai. The sales associate who assisted me afterward and informed me that there was nothing available within my budget because the least expensive vehicle was approximately $28,000 was Bryan Garcia. I find it disappointing that, rather than addressing the feedback itself, your response appears to question whether the experience occurred. The inability to locate a record does not mean the interaction did not happen. At this point, I do not feel the need to spend additional time discussing the matter by phone. I shared my review to provide honest feedback based on my experience. My hope is that the dealership views this as a learning opportunity and evaluates its customer service practices so that future customers receive a more welcoming and helpful experience. I have since purchased my Honda elsewhere and am very happy with my decision. I wish your team the best.

    2026 Camry night shade
    David H.

    This is best Toyota dealership in the world for a reason.. No bullshit, no games and all business. I was in and out within couple of hours. Mike Hao was awesome. He even helped me get a lower interest rate than what I was originally qualified for. They really try their best for their customers.. This was by far the best car buying experience I ever had. Thank you!!

    Longo team
    Lesly F.

    I wish I could give more than five stars! This is by far the best Toyota dealership I have visited. I came in for a recall service and was helped promptly and efficiently. While I was waiting outside, a sweet and kind employee named Francis came over to check on us and ask how we were doing. We had a wonderful conversation, and she noticed that I was there with my two daughters. She took the time to talk with us, made sure everything was okay, and went above and beyond to make us feel welcome. As we were talking, my daughter mentioned that it was her birthday. Francis kindly went back and had the Longo team sign a birthday card/gift card for their birthday, along with giving her a coloring book. She truly went out of her way to make my daughter's day special. The gift meant so much to us--not because of the items themselves, but because of the kindness, thoughtfulness, and genuine care behind them. Francis's kindness, professionalism, and warm spirit made our visit truly memorable. Employees like her are rare, and she is a wonderful representation of Longo Toyota. Francis deserves to be Employee of the Month! Thank you so much, Francis. You are truly appreciated, and your kindness made a lasting impression on our family.

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    Page 1 of 127

    Longo Toyota Reviews in Other Languages

    Ask the Community - Longo Toyota

    Are you open? I called several times today I listen to the Longo greeting them press 1 for service. No answer. No option for voicemail. WTH?

    May i know why their inventory is very low now? They used to have 1000+ of new cars but as of today, they only have 270+ new cars for sale. Hmmmm

    This is likely the result of the shortage of computer chips.

    How much is an oil change for a 4 cylinder?

    I forget. Like $100+. Unsolicited advice. Learn to do an oil change yourself. We pay for the prepaid service so it's not as expensive. It still as expensive if not more. Depending on the mileage of your vehicle. The dealership takes the opportunity… 

    Does the service department have a drop off location?

    Sort of. They have a few lines that you line up depending whether or not you have an appointment. You'll still interact with an employee within 6 feet where they'll ask you questions as to why you're bringing in the vehicle for service. They'll also… 

    Does this dealership work with AAA discounts?

    Pretty sure they do. You should check with AAA. They also have a AAA office on site.

    Checked my 2018 Camry on Jan 17 its Feb 8 2019 for repairs. Let's see how long this goes for?

    Wow. That's a long time. But I believe they tell you that it takes a long time when you have collision repairs

    Do they help with no credit first time buyers with a down payment?

    They did for me when I immigrated to the US. 0% APR for a brand new 2013 Toyota Camry Hybrid XLE. Gave a 50% downpayment.

    View All 11 Questions

    Review Highlights - Longo Toyota

    “My salesperson was William Phan and honestly, he was amazing--professional, knowledgeable, and thoughtful.”

    Mentioned in 249 reviews

    Read more highlights

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    I normally go to several spots for most of my cars work. But Sunday it's very scarce to find anyone…read morewho does work. I thank God Almighty to find me this place! The staff is very cordial and professional with superb customer service and their lobby waiting room is awesome very clean and they got an arcade section for you and the kiddos to play to pass the time. If that's not your thing you have very comfortable seating available while you wait. They have drinking water and cups if you are thirsty. Bathroom is available as well if needed. Today they did my routine trans drain and refill as well as trans filter replacement, first time at this location as it was in dire need. The price is very reasonable. They also pointed out a lot of other issues my car needed to address at a later time. They got me in and out in no time and I was able to get some other quotes on more jobs my vehicle needs. I will be back soon thanks guys for the awesome quality, value and work! Please contribute to this establishment and give them your business. Dependable, Reliable, Trustworthy service!

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