I am a return customer after my car was totaled. I wanted to speak with my previous car salesmen (Jona) left him several messages stating I was interested in purchasing a new car. I left details about my price range and contact information. After several attempts with money on hand never got a call back from him. The first time around he really wanted to sell me a car, he called and really worked with me. So I decided to walk in after 2 weeks and jona ignored me. So I went with a different guy, new guy Nick. We struggled to get the monthly payment I was looking for so I walked away and then jona wanted to come save the day and close a deal with me. I told him to walk away because I'm the first place he never returned my calls and now he comes to make a sale and get nicks commision. I showed him all the miss calls and messages and he said he was bussy with customers. I told him I was a customer as well. He then said I was a penny pincher and that what did I want. I told him that I did not want to deal with him and who sent him because sending him just made the situation worst. Then Antonio came to help and convinced me that I should buy a car there with him and nick. He apologized and said he would do anything to help us out. Jona made several comments like " you went all over the place and they didn't give you a car so now you are here". I said I called you New Year's Eve because I wanted to get my wife a new car and jona said who calls New Year's Eve to buy a car. That's crazy he said. Well, I guess I'm just to crazy in love to buy a car New Year's Eve for my wife. Nick was great and I bought the car in feb. for Valentine's Day for my wife. I thank nick for making the sale and for taking care of customers the way he did. I went back to resign the contract and mentioned to the guy that the girl told me that I needed to purchase gap insurance and I know I didn't have to but I agreed just to take the car home to my wife. A lil more coverage won't hurt anyway. Antonio was great to my family. He gave us free popcorn and water. He was very polite and attentive to all of our needs. He is a person that can welcome customers to Ross Nissan. Ross Nissan of el Monte can't have salesmen like jona because he will intimidate customers and brush them away like he was gonna doto us but Antonio and nick were there for us and didn't let us walk away. I recommended a customer to nick and he made a sale. After a few days nick was no longer working at Ross Nissan El Monte. I'm sure it was tough working next to someone like jona. I would have quit and walked out as a customer if nick and Antonio had not been there. Well the sale was made contract signed and it was total rollercoaster purchasing a car. Done deal. So then I see the displays and I see Ross Nissan of El Monte helps out the community and has sponsored some local teams. So I asked and was forwarded to Mr. Garland. Mr. Garland was available and I mentioned to him that I was part of a local little league and I mentioned if he sponsored our little league he would be able to display a ross Nissan banner in our field. He sounded very interested and I told him that I would take a application the following day. This was in early March 2018. I took it and I gave him a few days called and he said it was pending approval. I said I'd call back. I did. He asked for me to call back in a few day. I called back. He said where was the park at and that he would stop by and see the field. I offered to meet with him at the park and he said no need for that. Never called me back. I called again: he wasn't available. I left several messages to phone calls returned. I called back a few time and he gave me excuses. I told him several times I did not want to bother him at all. I said the kids are waiting anxiously for the sponsorship I told them I was gonna get for them. During phone calls he said call Monday, should be ready my Tuesday, need to be approved. I'm working on it and finally he said he was short staffed and they need to hire people. I am very disappointed with all the excuses a big dealer like Ross Nissan is giving out kids. Mr. garland lied and made excuses and has not replied to our sponsorship. Our baseball season is almost over and toss Nissan Gave us false hope for our kids. This is not an experience I would like anyone to go through. Please choose your salesmen wisely. It is very unfortunate that we had to go through all this at a big dealership like Ross Nissan of El Monte. Jona should not be working there with that attitude and Mr. Garland we are still waiting for our sponsorship. I hope this place can give 100% customer satisfaction. I hope Mr. Ross reads this and can clean up a little bit of the mess here at Ross Nissan of El Monte. Thank you. read more

I've heard there were pretty bad reviews for this place, and I was right -- HOWEVER, those reviews were written IN THE PAST. ---------------------------------------- This place has definitely changed. ---------------------------------------- ---------------------------------------- SALES DEPARTMENT ---------------------------------------- I visited this place with my boyfriend and as soon as I stepped through the glass doors, I was greeted by a very nice and peppy receptionist who tended to my questions as well as introduced me to a great salesperson. All my questions about advertisements and trade-ins and so on were answered fully and when I told them I was short of money, they made a deal for me, dropping the monthy price to what I can afford monthly. THEY WORKED WITH ME!!! Granted, they'd tried to weasel some money out of me by offering additional features to my car, but when I told them why I had to decline, they kindly let me off the hook, instead of trying to coerce me any longer. I don`t blame them for trying though, it IS their job. PRICING is pretty good here too; I always hear about people going to car dealerships and trying to purchase a car and apparently being "overpriced" but usually those bad reviews or stories are from those people who try to UNDERPAY. Come ON guys! You CANNOT pay 5 dollars for a 30 dollar item!! Be REASONABLE, and your wishes will be fulfilled. ---------------------------------------- SERVICE ---------------------------------------- The Service department is strangely located across the street next to the Honda/Hyundai dealership; no big deal though, it`s not much of a walk, and let's face it, most of us need the exercise anyway. This is the evil department of which I heard so many stories from... To tell you the truth, I see no problem with it. The people are very nice and none of the problems that I`ve heard of arose on the day I bought my car. They even give out one free oil change with the purchase/lease of every car! ------------------------------------------------------------- DEFINITELY COME TO THIS DEALERSHIP!! ------------------------------------------------------------- To all those who have written bad reviews in the past, or had bad experiences here: FORGET THE PAST! Come on back and give this dealership a second chance. As far as I know, 90% of the staff has changed and these new people are completely different from the old. ALSO a big plus: As far as I know, this place has staff who speak a variety of languages: English, Cantonese, Spanish, Mandarin, Japanese... etc. :) read more

it was the worst experience ever !!!!!!!!!! never buy use vehicles from them they dont show u a car fax bcuz they can find it and then we find out it had a carr accident!!! there frauds they lied to us about the miles of the minivan nissan quest the only reason we found out is bcuz the dmv didnt want to give the pink slip to the finance company !!!!!! they called us that they only needed a couple of signatures and we get there one of the guys tell us that is just some signatures i noticed that his redoing the contract we asked why didnt tell us the truth until we refuse to sign anything and we were leaving and told them to figure it out on there own and finally they told us i bought a nissan quest from them it all started wrong & ended worse !!! seriously i was 9months pregnant and we decided to buy a car from them bcuz of we were referred to them when we get there it was good we were approved everything fine until i was supposed to see the finance guy ugh another ass we waited more than 2hours to see him and we were the 1st one there since 10am didn't leave until almost 4pm and thats when it all started to go wrong they told us when we we're waiting to see the finance guy the van will be washed ready to go once were done it was time to leave never was washed they just took the sticker off they told me that bcuz it was a used car that the guy on the service was a jerk and hated to be told what to do !!!!! supposedly were helped buy one of the main managers but didn't help at all !!! i honestly was in love with that minivan they made me come back another day to wash the van and being pregnant i was ok and i would be back got there they just washed the outside and they forgot the inside like honestly do u have to tell them what to do !!!! when i was there on a monday and i asked to speak the the owner bcuz i had heard that he was there in a meeting they refused to call him ughhh seriously worst play to buy used cars they treat u like shit but if u buy a new one they treat u great ughh so messed up bcuz i could have bought a new one but i really loved that van honestly it was nice fully loaded for a reasonable price but i guess ur not good enough when is used read more

BE AWARE!!! #Thieves; #Scumbags; #Unethical; #Rude; #theydontknowshit; #needstoclose This dealership have few professional CROOKS working inside. Ross Nissan convinced me to never buy Nissan. Their finance staff uneducated on Nissan Finance Department Protocols. Ross Nissan loves the lip service on the phone and don't return calls. I bought a Versa for my dad and my family as a gift. The sales manger agree to honer the ad at first but then they RAISED THE PRICE. After wasting two hours, they started paperwork with ad price. When they finished paperwork, I ended up paying 8K MORE than what we had discussed. The finance people added extra service on the contract and change my interest rate within matter of seconds (likes to gimmick buyers). NOTE-DON'T BUY THEIR $1000 ALARM...IT'S A SCAM! IT MADE NO DIFFERENCE ON THE INSURANCE. After few days of driving, my dad told me that his foot was getting caught in the accelerator and he did not feel safe driving the car. We told ross nissan but they ignored us. We took the car in to show them the design flaw- Black unit on top of the accelerator with only 3 inches of space between the unit and gas pedal. The service people said "YES, this is DANGEROUS" and told us to remove the unit at our expense and void all warranties (morons). I placed a claim to withdraw my down payment. Ross nissan did not answer to Discover's claim settlement department. As a result, Discover took the down payment from Ross. Ross called my dad and threatened to put a lean on my passport since I was out of country. Fast forward: I got back to state and sold the car to carmax at a loss. Also, took off all the extra crap they had added on the contract. Ross nissan sent me a check paid to Nissan Motor Acceptance (again morons). Both of my banks cant cash it. I called them to send me a check under my name and they still have not answered or returned my calls. There should be serious implications by Nissan and BBB for unethical dealers like Ross so customers can have a pleasant car buying experience. read more

My review is based on my experience with today's service. Several customers have said and they are 100% right, avoid Darlene at all costs. She was rude and had an attitude the whole time she helped me. I made an appointment for a 7am oil change. I do have the Nissan package which means I do not pay for regular oil changes so I am not sure if they just treat you like crap because they are not making any money off of you or what the deal is. I waited 3 1/2 hours for them to give me keys back. I went and asked if my car was ready because I could see it sitting in the are where the vehicles that are completed are parked and was told that although the technician may be finished with it, I would still have to wait for my service advisor to close it out. I nicely told the Asian gentleman that I understand but it has been sitting in the completed are for about an hour. He rudely told me well its busy and there are only 2 of us working. This was about 945am. I waited until 10:10 am and waited while Darlene helped yet another customer who had just arrived and when she finished, she still did not look up or acknowledge me. I politely explained that my vehicle was completed and if it would be much longer since my appointment was the 1st one at 7am. She rudely said I understand but its Saturday and only 2 of us are working. She proceeded to ask my last name and could not even find my paperwork. She stated your paperwork is lost but its done, here are your keys. No apology, no attempt to locate where my paperwork other than search the desk, nothing but rudeness. So, if I had not gone to ask would I be there until they closed and realized I was still waiting? This was the worse experience I have ever had at that Nissan or any other Nissan service department. I will never return there and would strongly advise that if you go and get Darlene...do yourself a huge favor and request another advisor immediately, unless you want to get rudeness and spend your entire day there because she lost your paperwork. read more

Hello, Mr. Herbert, A few weeks ago, my car ( Nissan GTR ) suddenly shut down during a drive. There were no warning signs, no prior indication of anything wrong before it happened--nothing. Upon having my car checked for any problems at the Nissan of El Monte, the staff were unable to detect any issues, concluding that it must have been the fault of the engine, if nothing else. The estimated cost for replacing the engine was $50,000. Since I regularly send my vehicle in for routine maintenance, the assisting employee connected with Nissan headquarters to see whether the engine could be charged for less; the request was, unfortunately, denied. For the inspection, I was billed $560. Instead of purchasing a new engine, I decided to send my car to a third party in order to obtain a second assessment. Interestingly enough, they determined the complication was not with the car's engine, but instead, the A/C compressor. While I am glad the issue turned out smaller than what it was initially, I am upset at Nissan of El Monte's lack of thoroughness when it came to the evaluation of my car and what it could have costed me as a result. I would appreciate it immensely if I could receive a refund. I have attached screenshots of my exchange with the Nissan of El Monte's employee, the inspection invoice, as well as the third party's invoice mentioning the A/C compressor as the problem's source . I look forward to a response. Thank you, Hai C. Quach read more

I would actually like to give no stars. Do not come here. They are running scams. I have purchased 5 new cars in my adult life and 4 used ones. We had been texting with a sales rep all day after finding the car on car gurus. We were looking at a used car and the price was listed at $24,500 and it was confirmed on the phone that was the price. After driving 1.5 hours to get to the dealership there is a mandatory dealership accessory fee of $2400 that you have to get - it covers minor dings and scratches. It wasn't a good fit for us - since we would have to drive so far to utilize it. We asked for it to not be included in the finance package. Turns out - "the car was listed with the wrong price. they weren't going to make any money off it" - the managers exact words. He said that if I didn't want to purchase the accessory package I could have it for the new price of $26,900. It was priced wrong - their mistake - and that as of tomorrow the price is going to change to the "correct price." He also told me that if I had read the fine print on car gurus it says there are accessories fees. It's not listed anywhere. I have attached a screen recording of the site and the dealerships notes on the car. He told me that 4 other people came for the same car. And guess what. They all left because of the same SCAM read more

I had the absolute BEST car purchase experience ever at Ross Nissan! Jonah Jones was my internet manager, and he did an incredible job getting me exactly what I wanted, and needed - within a price range I'd get financed for. Jonah worked so hard... I mean HARD for me! He went through multiple options till we found the right one that would work for me. I purchased a Nissan Rogue with Jonah's amazing support, and the wonderful assistance of Garland, the sales manager -- who actually went out of his way to get me a cheaper interest rate, even after I was already approved by one back -- just to help me! Then Steven, the finance manager professionally took me through the paperwork, etc. I felt like he was honest, showed me everything, and made me feel very comfortable about my purchase. I HIGHLY RECOMMEND Ross Nissan for all your car leasing/purchasing needs! They're extremely professional, and I actually believe they CARE about their customers, and want the best for them. They're also a very positive dealership, and tackle problem-solving in a "can do" way! I'm so grateful to Jonah Jones, and everyone at Ross Nissan!!! read more

I honestly cannot say enough about my experience here! I went in with poor expectations do to all of the other dealerships I had previously been to over the past two weeks, but our guy SANG CHUNG was the most amazing sales consultant I think I have ever met! He went above and way beyond any of my expectations! His energy and positive attitude immediately made me feel welcomed and gave me an instant feeling of relief! The effort that he and the sales specialist BRADLEY KIYOMURA put into finding us a car was exceptional to say the obsolete least! I did a lot of comparing prices, rebates and special offers offered by other dealerships and nothing even compared! The sales manager GABRIEL JAUREGUI was able to get me the best price, better than expected with a maintenance package included! The finance guy ISSA HADDAD found me an apr that I was happy with and then presented me a better one on the paper work! The courtesy, kindness and persistence at this dealership is outstanding! This was the best car experience I have ever had and couldn't be happier with our purchase. read more

I was in the market for a used truck. I wanted to buy a Nissan Titan I had seen in Riverside county, but I had never driven one before. I had driven fords and rams and had a Silverado for 10 years. To avoid making the drive to riverside county I saw Ross Nissan had a used Titan in stock which was just a few minutes away from. The sales rep greeted me and we went to do the test drive. His name is Amar Oweis. He was super chill he was not pushy or desperate to sell. He asked me if he was able to get a good deal for me will I be interested. I specifically asked him not to run my credit since it lowers your credit score if you do a hard credit check and don't buy a vehicle and Amar was cool with that . I gave him a rough estimate of my credit score and he ran the numbers based on that and he was able to get me a very good deal. The truck was newer, fully loaded, and in better condition and he almost matched the price of the older truck in Riverside. I was very happy and got the deal done! Thanks Amar ! read more

My mom and I went in already knowing what we were looking for. As soon as we walked onto the lot, Imber came up and introduced himself and asked what we were looking for. He took us straight to what we were looking for, took us out on a test drive, showed us how everything in the car works. In finances, they explained everything to us where we were able to understand. Which in my opinion, that should be the way it should be explained to everyone anywhere. Even a manager came up to us to let us know that credit score was great but even shared on how to keep your credit score in good standing. All in all, the experience at Ross Nissan was a good one. I would definitely recommend to anyone who is looking for a new car. Finally, we left with a brand new car, I got a followup call (twice) from Imber making sure everything was good with the car and if we had any questions to not hesitate to give him a call. read more

Im sitting here in my brand new 2019 Nissan Altima trying to describe my amazing experience with Soloman and Charley and the rest of the people over at ross nissan. Ive never felt well taken care and appreciated like i did at ross nissan. When ever ive shopped for cars it always felt like I had to convince the dealer im worthy to buy a car from them. Then after going and gettin denied at 2 others car dealerships b4 ross, i was rather defeated, and feeling discourage. If soloman didnt bemd backwards and jump threw all the hoops to get in me in not just a car, but the one he knew id be happy with. And thats the level of care and attention to detail these guys operate at. It feels good to have your salesman thank you for your business and not having to beg them take my money....Thank you Soloman n charley, best car buying experience ever! read more

This is the 2nd car that we've leased from Ross Nissan and both experiences have been excellent. We speak with Miguel Llamas and he has been able to give us the monthly payment that we're looking for as promised. The 2nd car was for my son who recently graduated from college and they were able to add a discount as well as a service agreement with a monthly payment less than $240 a month. Miguel is young but he understands the car business and does seem to genuinely care about their customers. If he can, he will get you in the car of your dreams. I wholeheartedly recommend Ross Nissan and Miguel Llamas to family and friends. One last thing, the staff there is friendly which makes your experience of buying a car enjoyable and you know that you're getting the best deal ever. Remember to ask for Miguel! read more