Everything lovely people, good service, and fast you can serve yourself with coffee and cold water

Had a great experience buying my new Lexus from Nelson at Longo Lexus. He was very knowledgeable about all the different models and helped me find the right car while making sure I got the best value. He was straightforward, easy to work with, and never made me feel pressured. The whole process was smooth from start to finish. I really appreciate Nelson's help and would definitely recommend asking for him if you're looking for a Lexus! read more

Longo Lexus dealership in my humble opinion definitely one of THE Most passionate integrity business establishment. took delivery of my 2026 LC500 Bespoke build order finally. with MSRP. Exceptional Hospitality and knowledgeable Staff's. SGM MR. Ian Clubb, coordinate with North AmericanLexus Executive office and Lexus Brand Engagement Advocate, assisting overcomes my unexpectedly ran into numerous obstacles series of Hurdles encounter. Digital SM Mr. Marc Fata provided detailed information and assistance with the LC500 set up. FM Mr. Dennis Lo process my credit and offer one of the best interest car loan rates at current market. all and all above employees had Truthfully provided self motivation determination dedication and passion to their customers. read more

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We drove up from Irvine just to explore our options, and I'm so glad we did. Marc Fata is hands down the most thoughtful, helpful, and considerate salesperson I've ever worked with when buying a car. Zero pressure, no games, just honest and straightforward conversation from start to finish. Longo Lexus also happened to have a vehicle on the lot we weren't expecting to find, and the level of service here goes above and beyond anything I've experienced anywhere else. I'm not only driving away in my dream car, I'm walking away with real respect for Marc and what feels like a new friendship. He is genuine and truly customer centric. If you're shopping for a Lexus, the drive is worth it. Ask for Marc. read more

I highly recommend with any Lexus purchase, ask for Jose in finance department and Raul at El Monte Longo Lexus. They were both very helpful, professional, and made the whole process smooth and easy. They answered all my questions, explained everything clearly, and made sure I felt comfortable throughout the process. I really appreciate their excellent customer service and all their help. Thank you, Jose and Raul, for making my car experience a great one. read more

Longo Lexus - Car Dealers Near Me - El Monte, California

David Lee was my sales rep. From the minute I called the dealership to the final signing, everyone here was fantastic. It didn't feel like they were overselling anything, and he definitely took time to make sure i really understood what i needed to understand. He offered a whole bunch of different options, but wasn't pushy. In the end, I got an awesome Lexus that I am so excited to drive with minimal mileage and price I felt good about. So much of it had to do with David who in particular spent a lot of time helping me understand all the features and new aspects of the car, late on Saturday. Great dealership, great people. read more

I am pleased to share that our recent vehicle transaction was by far the smoothest we have ever experienced. There was no haggling over the price, nor did we spend long hours at the dealership; the process was fast, smooth, and easy. Our salesperson, Monica, displayed remarkable patience and understanding throughout. She quickly identified the exact trim level and color we were looking for and made it happen! Her extensive knowledge of the vehicle was impressive, which significantly aided us in making the best choice. This level of service is what every customer should expect. I will undoubtedly be a repeat customer and I wholeheartedly recommend that anyone interested in purchasing a Lexus visit Monica at Longo Lexus. We truly appreciate you, Monica! You are an invaluable asset to Longo Lexus! read more

Longo Lexus - Very happy with our new RX450h! Thank you Monica, and Longo Lexus! - Car Dealers Near Me - El Monte, California

We were looking to lease a new car. We did some research on leasing a lexus and went to Longo to see what options were available. The salesperson immediately took us to more expensive vehicles than listed on the site and told us there was ONE car at the lease price advertised. When he sat us down, he got on the phone and spoke to his "manager"...in Mandarin! Obviously he did not want us to understand what he was saying. We immediately got up and left. Frankly, we expected better treatment...never again. A shame because we liked the idea of a new Lexus. read more

Very quick at taking your money but slow to actually do the work. At the time of my RZ purchase, I bought a ton of additional coverage including windshield coverage. Of course, they don't mention the limitations when they sell it to you. When I called them today, they said they can only service a windshield chip smaller than a dime size! That is absolutely ridiculous, the limitation essentially gets them off scot free without providing the service even though they charged an arm and a leg for the coverage. Too bad that Long Lexus also play these car dealership games. read more

Isaac Kim at Longo Lexus went above and beyond to earn my business, locating the exact vehicle with the precise specs I wanted. He stayed in consistent contact throughout the process, making sure I was informed and completely satisfied at every step. At pickup, Isaac took the time to walk me through the car's features and operating functions, which I truly appreciated. He made the entire purchase experience smooth, professional, and genuinely pleasant. read more

Like I said not too many five stars that I hand out, but I give Longo Five stars on service just like a restaurant that is very important read more

Longo Lexus - The gang at Lexus - Car Dealers Near Me - El Monte, California

Nelson Lin, sales consultant at Longo Lexus, is exceptional. Communication is great, from beginning to end. Nelson goes above and beyond for his clients. I will continue to do business with him and will refer potential customers to him for car buying needs. Longo Lexus has always had a strong reputation, and valuable assets like Nelson is why they are so successful. read more

Wow, can't believe it's already time for my 45,000 mile checkup. Love my NX350h AWD. Love it more than I did all my Jaguars and my ATS Cadillac. Also love Robin Ho, Assistant Service Manager. He is best of the best and always looks out for me. He always lets me know that it comes from the top down. Thank you Clem. You make your staff feel appreciated and valued. Where can you find a better work atmosphere than Longo whether it be Lexus or Toyota. Also, a shoutout to my Jeremy, so appreciate your cellphone expertise and tires read more

We had a flat tire this weekend. Actually, we ran over a big piece of metal. Michael Chico (service manager) did it again, and took good Care of us . It was a Saturday late afternoon. They were closed on Sunday. So , Michael made sure we were taken care of in a rental , until we got our baby back (my IS 350 F sport). I knew our baby would be handled with TLC. Michael is the best. So professional, and courteous. Thank you, Long Lexus. You never disappoint. read more

Longo Lexus - Lexus IS 350-F sport - Car Dealers Near Me - El Monte, California

I brought my car in for repairs due to issues with the dashboard/computer system, including problems accessing the vehicle through the app. Initially, everything seemed to go smoothly, and the dealership also identified a water pump issue that needed repair. I was relieved to finally have an explanation and looked forward to having everything resolved. After waiting nearly a week, I was told the car was ready. However, when I arrived to pick it up, I discovered that the original computer issue had not actually been fixed. I had to bring the vehicle back again, and both times I was encouraged to take a loaner car. During the second repair attempt, the dealership knew I would be out of town on vacation. The loaner vehicle sat parked for approximately three of the five days it was in my possession. When my partner drove the loaner back to the dealership, a tire warning light came on. He immediately informed staff about the issue. The dealership later determined there was a nail in the tire and charged us $309 for the replacement. While I understand that tire damage can happen, the overall experience was frustrating. It took multiple trips to address issues that were not resolved the first time, communication was often stressful, and I ultimately ended up with an additional charge related to a loaner vehicle that saw very little use. My advice to other customers is to carefully review the terms of any loaner agreement and inspect the vehicle thoroughly. In hindsight, it may have been less stressful and less expensive to arrange alternative transportation. I appreciate that the staff were professional throughout the process, but the overall experience left me disappointed. read more

Thank you, Lexus! I had the pleasure of working with Edgar today after scheduling an appointment online for a damaged right rear sidewall. Edgar was incredibly straightforward and transparent about the timeline, and he even included a maintenance check after replacing my tire- after seeking additional confirmation about me. The experience was very professional and he often came to update me on the status of my car when I was in the waiting area. Appreciate you lots Edgar! I've been coming to this service center for years, and it's always a lovely experience. The complimentary snacks, drinks, and wide selection of coffee make the wait comfortable, and I know I can always trust this location to be quick, efficient, and professional when caring for my vehicle. read more

Longo Lexus - Snacks - Car Dealers Near Me - El Monte, California

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I wanted to recognize Marc Fata for the outstanding service he provided during my vehicle search. Although I ultimately purchased elsewhere because the dealership didn't have the exact vehicle I wanted and couldn't match another offer, Marc was exceptional throughout the entire process. He was honest, transparent, responsive, and never once made me feel pressured. He took the time to answer all of my questions and genuinely tried to help me find the right vehicle. What stood out most was his professionalism and integrity, even knowing a sale wasn't guaranteed. Great customer service deserves recognition, and Marc absolutely earned my respect and appreciation. I highly recommend working with him if you're looking for a knowledgeable and trustworthy sales consultant. read more

This is the definition of what a luxury brand dealer should be! I am on my 2nd Lexus, 1st one I bought from them. The 2nd one from out of state. And that is only because Longo couldn't find that particular car on the used market for me. I had certain color coordinations, features, and miles allowance I stuck to, and unfortunately that matched car was at another dealer. Otherwise, I would have definitely bought from Longo again. The service experience is the same whether you buy a Lexus from them, or not. The only difference I have noticed is when you don't buy from them, mobile service performed at your home is not an option. I didn't use that anyway on the first car, so it wasn't a big loss to me. I have had the same amazing service advisor for a decade, Kelly Yang. Kelly is very knowledgeable of the Lexus brand, all services available, and proficient in navigating any insurance/extended warranty work required. He consistently goes above and beyond in making sure every visit is to my full satisfaction. All the Longo employees at the service drive and parts department are friendly and helpful too. Going to other Lexus dealerships has not been the same quality experience. Longo is a much farther drive for me to service my vehicle. I make the trip knowing that with Kelly Yang and Longo Lexus, you are treated with integrity and optimum customer service. At each visit to Longo Lexus, I am confident that my car is also in good hands. If you are in the market for a new or used Lexus, or searching for dealer to service your current Lexus, this is the place! read more

We had such an easy experience today; we were in and out in no time, and everything worked out as planned. We'd like to give a special thank you to Thomas for making it happen and making the process so seamless. We came looking for a specific car and left with it. happy go lucky! read more

Longo Lexus - Car Dealers Near Me - El Monte, California

Waste of time trying to get a quote on yelp, Longo won't quote you over the internet.

Just bought a 2023 RX 350h from Longo Lexus. Hit a snag right after purchase -- infotainment needed replacement -- but Chris Tenorio (Sales) and Michael Chico (Service) turned the whole situation around completely. Professional, kept their promises, stayed in touch throughout, and made sure I was taken care of with a great loaner. These two are the reason I'll be a Longo Lexus customer for life. Ask for Chris and Michael -- you won't be disappointed! read more

Hieu, Anthony, LT, James, and Peter at Longo Lexus are absolutely AMAZING. I waited a long time to finally get into an NX 450h+ F-Sport, and this team made it happen at an unbelievable price. No games, no pressure--just straight-up professionalism and great energy from start to finish. The process was smooth, stress-free, and honestly exceeded my expectations. If you're even thinking about a Lexus, this is the team you want. Highly, highly recommend! read more

Longo Lexus - Car Dealers Near Me - El Monte, California

I'm back!!! Can you believe a tree came out and hit me. Whap and there went the back of my driver's side mirror exposing all the wiring. What to do. I called Longo Service and they notified Robin Ho, my service writer extraordinaire. He called me immediately. He told me he ordered the part and as Monday was a holiday to come in Tuesday. The part came in. I came in! Unfortunately the part was broken. Robin immediately did a reorder and it's the next day and I'm back. The mishap worked in my favor as I was having trouble with my Apple phone and it turns out my dear Jeremy is a phone wizard. He corrected the problem in minutes in what would have kept me at Apple for hours and hours. Thank you Clem, Robin, Jeremy, Lisa and Reggie for outstanding service. Guess you will be my come to place for all problems read more

What's the point of me calling the parts department to see if they a part in stock them to confirm they had it in stock drive all the way there and then have them tell me they have to order it and it's going to take 2 weeks. Thanks for nothing Longo!!! read more

We had such a great experience working with Monica at Longo Lexus in El Monte. She helped my parents with the purchase of their new vehicle and made the entire process smooth, stress-free, and enjoyable. Monica was patient, knowledgeable, and truly took the time to make sure my parents understood everything and felt comfortable with their decision. She never made us feel rushed and was incredibly kind throughout the whole process. It's not easy finding someone who is both professional and genuinely caring, but Monica really goes above and beyond for her clients. If you're looking to buy a car at Longo Lexus, I highly recommend asking for Monica -- she will absolutely take care of you. My parents love their new car and we're very grateful for her help! read more

Longo Lexus - Car Dealers Near Me - El Monte, California

The best vehicle purchase experience I have had. We were fortunate to find Monica Lopez as we were searching for our Lexus vehicle. Longo also was the only dealership with no markups. From the beginning, Monica was available to answer any and all questions about the purchasing process. Monica and her manager, Ian, made the ordering process smooth, easy, and quickly. While we waited for the production, Monica consistently provided updates on the status and also met our preferntial needs for some add ons. Prior to the vehicle's arrival, Monica walked us through all the requirements and allowed us to prepare and be ready when the vehicle arrived. The day of the pickup, we spent about 1.5 hours with financing, getting a run down of the vehicle, and we took off. The best experience we have had in auto shopping. Thank you, Monica, Ian and team! We will absolutely be back for our next vehicle! read more

Longo Lexus - Car Dealers Near Me - El Monte, California

I was very happy to purchase our Lexus from this car dealer. They are helpful and I have to say the salesman, Matthew is amazing & knowledgeable friendly and funny & he is humble man. He listened & was ready to work with us well on the car price & showed us the car functions. Thank you so much Mathew & Sabino. read more

I can't express my greatest gratitude to Longo Lexus from day 1 to the day I was handed those keys in my hand. These people here aim to please your needs and make sure to put a smile on your face when it comes to purchasing ur dream car. I can't thank Marc Fata enough for making my dream car come true. I went in knowing what I wanted such as style of car, the color I wanted & the color of interior and without hesitation he told me he can make that happen. The most smoothest experience I've ever been through. If anyone is looking for great service I highly recommend Marc Fata be your guy. Thank you again everyone at Longo Lexus....I can tell you every time i drive my car im smiling ear to ear. read more

Longo Lexus - Car Dealers Near Me - El Monte, California

Longo Lexus Service Dept Only: Willy Lam is my go-to service advisor! He's always super nice, considerate of my financial situation and helpful with what my car needs. He's honest and will let me know if he thinks there are any mechanic recommendations that my car doesn't quite need yet and will even apply any coupons that are available. Even though my husband and our mechanic can do oil changes for a lot cheaper, my husband recommends taking my 2010 RX450h hybrid to the dealer for oil changes because they'll do some minor checks/inspections. My 15 yr old RX still runs like a dream at 193,000 miles! If I get a service that's more than just an oil change, I'll get a nice Lexus loaner that you can also schedule online. I like earlier appts and go during the week so it's not as crowded & get first dibs on loaners. I almost always get what I prefer, which is an RX or NX loaner vehicle. I wish I can get a TX or RZ loaner one day. When I got my hybrid battery replaced, I got the RX500 sport and it was so fun & nice to drive with head-up display and all the bells and whistles! The loaner process is so easy and smooth too. The waiting area & restrooms are really clean, nice and modern with comfy chairs & booths, or computers & outlets to charge devices, unlimited coffee/espressos/ cappuccinos and sodas. It's also a bonus that all services come with cleaning the car inside and out. I'm so glad I switched from Crown to Longo 4 yrs ago! The wifi is a lot better than Crown's too. read more

We recently brought our soon-to-be 10-year-old Lexus GX460 to Longo Lexus for a routine oil change and a detailed cleaning, and once again, they exceeded our expectations. During the service, our service advisor, Robin Ho, notified us of an issue with the vehicle. He didn't just tell us about it--he provided detailed photos so we could clearly understand the problem. The repair would cost several thousand dollars, and after doing our own research, we learned that it is a fairly common issue that unfortunately isn't covered under the standard warranty. Rather than simply handing us an estimate, Robin went above and beyond by guiding us through the process of contacting Lexus USA. After several rounds of communication, Lexus ultimately offered us a courtesy subsidy toward the repair. We truly appreciate Robin's knowledge, honesty, and willingness to advocate for his customers. Throughout the repair process, Robin kept us informed every step of the way, and Longo Lexus provided us with a very nice loaner vehicle for over a week, which made the entire experience stress-free. We've been bringing our GX460 to Longo Lexus for routine maintenance and oil changes for the past several years, and Robin has consistently provided outstanding service. Every visit has been professional, transparent, and pleasant. When we picked up our vehicle, it was spotless inside and out after the detailing. We'd also like to thank Robin's manager (whose name we unfortunately didn't catch) for helping make this experience such a positive one. It's rare to find a dealership that genuinely earns your trust, but Longo Lexus has done exactly that. If you're looking for a dealership with exceptional customer service, honest communication, and people who truly care about their customers, we highly recommend Longo Lexus and Robin Ho. They've earned our trust, and we'll continue bringing our Lexus here for years to come. read more

I am loving my TX 350, thank you Chris for helping me through the process of purchasing my car

Was referred to Jose Mendoza. Showed the cars that my wife was interested. Went for a test drive on the RZ300E car is a all electric quiet , luxurious and high enough to oversee cars but low enough to feel the car is stable from tipping. Jose Mendoza was very professional and not the pushy salesman. Was highly recommended by Longo Toyota Patty. read more

Longo Lexus - Front view of the RZ 300 E - Car Dealers Near Me - El Monte, California

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I just sold my car to Longo Lexus. It was awesome to do the deal with Nelson. He is a very nice guy, try his best for the customer. Highly recommended my friend to purchase car from him read more

Gabriel is always helpful! Buying or not, inquires or random service-related questions. He always provides top-notch service. He's always helped me with my LX570. read more

Many thanks to Marc Fata for his professionalism and knowledge. I selected the car online and came in to pick it up today. Filled out a little paperwork, had a run through of the car and various applications by Bryan ( who explained in an easy and informative style) and now happily getting ready to drive ofFive star service, five star experience. Highly recommend Marc! read more

Ask for Fiona Li! Longo has consistently exceeded our expectations. Every visit is professional, welcoming, and completely stress‑free -- no pressure and no haggling. We recently purchased a 2026 Lexus, and Fiona Li made the experience exceptional. She was organized, responsive, and extremely knowledgeable throughout the process. Jose Mendoza and Fernando Jimenez were equally accommodating, rounding out another outstanding experience. Grateful to the Longo team -- we look forward to returning. read more

Great experience very professional and lots of patience, from our sales personnel Wei Wei to Anthony at finance, offered a fair deal , weren't pushy executed there promises. read more

Longo Lexus - Wei Wei with my girls! happy birthday Bella! - Car Dealers Near Me - El Monte, California

There is a good selection of vehicles here. Staff is nice and the drinks/cafe area is cool. read more

Longo Lexus - Inside - Car Dealers Near Me - El Monte, California

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From start to finish, our experience at Longo Lexus -- and especially with Linda Hur -- was absolutely exceptional. The process of reserving our vehicle was incredibly easy, and working with Linda to finalize every detail of the specs for my dream car was smooth, exciting, and stress-free. She made us feel genuinely welcome from the very moment we walked in to the moment we drove off in our beautiful new car. Linda is kind, patient, and extremely knowledgeable, and she took the time to answer every question we had along the way without ever making us feel rushed. Her communication and follow-through are truly outstanding -- she is quick to respond, caring, and thorough, which made the entire experience feel effortless and enjoyable. If you are considering Longo Lexus, I highly recommend working with Linda Hur. She sets the standard for what car buying should feel like. We couldn't be happier with both our car and the experience. read more

CAR WASH REVIEW Got my car detailed wash and checked an engine light that kept popping up last week. They loaned me a nice rental (thanks Ken for the TX!) and when I got my car back I was happy with the car wash! I was surprised at how reasonable the price was ($250 detail) and they took out the dings and dents for an extra $80! The regular car washes charge around $200-300 so this was a great deal! Thanks Michael Chico for your excellent service. He also gave us cute Lexus teddy bears for my kids! read more

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