TL DR, "Ivan" was extremely rude and a sleazy salesman that endangers his clients. Do not buy the…read morered Mazda Protege5 that is for sale (or rather any car that is for sale here) To my credibility, this is not the first Mazda Protoge5 that I have owned, I have done top to bottom maintenance on this kind of car and am not naive nor a novice to this vehicle. That being said, I will detail the pre-test drive issues I found with the car. For starters the glove box handle was broken. Just straight up missing. When I asked how do I open the glove box, "Ivan," said "here let me open it for you." He then proceeded to finger the broken glove box, prying at it to open, where he never got it open, and then just moved on. The roof rack trim is cracked, and on this kind of car this can result in water leaking into the cabin and causing mold to build up. Before the test drive I turned on the ac to test its functionality. The belt that drives the ac let out a loud squealing. I asked him "So whats up with that" and he remarked "its just because you just turned on the ac, it will go away." During my test drive I noticed that the seat belt light does not shut off despite all passengers wearing their seatbelts, I don't even begin to know why. Another problem I noticed is that the shifter linkage needs rebuilding, the shifter is "floppy" and does not return to neutral, you can literally throw it side to side and it will stay there. The two major problems with this car are ones that I consider dangers to the client. The clutch is almost gone in this car. The clutch is "all the way to the floor" meaning the diaphragm spring in said clutch is wearing out. I asked him when the clutch was replaced, he responded that he did not know, this means it is probably still the original 150k mile clutch. The most dangerous of them all is the brakes. I notice that when braking, all of the linkage and body of the car shakes, this means the rotors are warped or severely worn down. This is an EXTREME safety hazard. DO NOT BUY THIS CAR. When I asked him when the brakes were last replaced he claimed that his shop had replaced them. I asked "the pads and rotors, or just the pads" he said "both." Intentionally lying and risking the safety of the client. What bothered me extremely is that when I asked to test drive the vehicle "Ivan" said "look man, I am busy, the price of 5000 is firm if you aren't going to pay full price don't even bother wasting my time" (The audacity of this dude I swear). I drove an hour to purchase the vehicle, and after being extremely mislead, this "Ivan" was not even willing to negotiate. Overall, in my experience with this "Ivan" and the Active Auto Group was not only disrespectful, but downright criminal. Do not even consider buying a car from here. As similar to the other individuals leaving reviews, I was blocked shortly after leaving his lot. This is in an attempt to prevent negative reviews on his Marketplace account that would hurt his pr. I know this "Ivan" will probably respond with some cookie cutter pr rebuttal trying to devalue or dismiss my review. That is because he only cares about making a quick buck at the expense of the safety of his client. Do not be mislead, do not buy a car, do not waste your time, do not risk your life. Also suspicious that on Yelp the name of this location is "Forza" instead of the actual name of "Active Auto Group."

Really happy with the whole experience. The car drives great, and the process was smooth and easy…read morefrom start to finish. Definitely satisfied overall.

Car had major problems and they refused to fix it. When I filed in small claims court they sold and…read morecouldn't reach them. A BMW/MERCEDES shop purchased it from me. Stay away from these thiefs

I was car shopping during the pandemic and came across community motors. I have to say that this…read morewas one of the best experiences in purchasing a truck. Even though the truck had some dings and was a little older. I felt like the deal hr gave me was pretty decent. Bryan was very professional and catered to our questions as well. All around great place and decent prices. Service was up to pat. Ask for Bryan and he would be gladly to assist you in a professional manner.

- update May 15, 2026 Dealership was able to transfer the…read moresalvage car title paperwork with Dmv, 7 weeks after purchase, very relieved title problems- 4/28/26- dmv has not received any title transfer paper in over 33 days after payment, I contacted Lawrence many times and he said he will follow up with his dmv agent, hopefully they will come through and get the car title transferred to me within 90 days otherwise I don't legally own the car despite buying for it, very uncomfortable with this situation

had an awesome experience at New City Auto in El Monte. The team here was super friendly, honest,…read moreand really easy to work with. They didn't rush me or try to push anything I didn't want -- just straight-up helpful people who care about their customers. The process was smooth from start to finish, and they made sure I understood everything before signing. You can tell they take pride in what they do. Definitely recommend checking them out if you're looking for a car without all the usual dealership stress.

El monte The buying experience was fine. Test drove 3 cars. Left the same dy with the I ne I…read morewanted. Got my 4k rebate (only reason I bought an ev) no haggle room didnt care left with my model S for 15999 after rebate. Bought the 3 ur warranty so what sub 20k for this awesome car ? Easy. Now the follow up with Debra the general manager out of Norco.... useless people never got sht resolved I needed. Would I buy again ? Sure but at least know what your buying and do your research cuz they do and know. Deff better places to buy but if your savy and don't get bamboozled by shiny paint you'll be good

if your buying a car from this "Pop Shop" you will need to speak to there Trash ass manager Debra"…read morethe sales manager apparently... FYI she is Trash an Sad . Get ur sorry ass a new job. Telling a potential buyer to suck your dick and hanging up... being rude as fuck the entire call just because I'm asking for an Out the door price after tax , an trade in value for a car I have... just because you can't explain yourself and you have no patience is a personal problem old lady.. soo Guess what "Debra.. you signed up for that job so get ur old ass out of there an go find something better to do with your time you Bummm!

Picked up a car here from Andy Lin, and all I have to say is that these guys provided the best…read morecustomer service hands down. My deal wasn't easy to deal with as I had to get a vehicle trucked in from another state, and they seriously went through a lot of work to make everything possible (not just the trucking part). Andy was very professional, friendly, and patient with me throughout the entire process; You can tell that he genuinely cares and thinks in the client's best interest. It's rare these days to be able to find someone you can really trust for things like this. If you're looking to get a car, oil change, do body work, or anything car related, the team here can help you out with pretty much everything. They are car enthusiasts; they know what they're doing and are passionate about what they do. A huge thank you to Daniel and Tony as well for all the help!

I Recently purchased a Audi A4 from this dealer : ) Tony was very helpful! He gave me a pretty good…read moredeal. Good service!

Overall, I had a very positive experience purchasing my 2023 Hyundai Kona this past weekend. Was in…read morethe market for one, saw one I liked on Carfax for what I considered to be a super-competitive price, made an appointment to see it on Saturday. My salesman Albert was friendly, professional, and never made me feel rushed. He even took the time to drive me to my bank so I could pick up a cashier's check to pay for it in full, which I really appreciated. Once I returned, the finance department had everything ready, and the paperwork was completed efficiently. From the start of my appointment to driving off the lot was just under two hours, making the buying process much smoother than I expected. The reason I'm giving four stars instead of five is the pricing structure. The advertised price was very competitive, but the vehicle also included a protection package that I was told was mandatory. But even with that package, the final price was still lower than comparable 2023 Konas I found through Carvana and Carfax with similar mileage/accessories (sunroof, upgraded display, etc.), so I do feel that I received a very fair deal. I simply would have appreciated greater transparency about the final price from the beginning. Overall, I'm happy with my purchase and with the customer service I received from Albert and the finance team. If the pricing had been presented a little more transparently upfront, this would have easily been a five-star experience. If I'm ever again in the market for a used car, will definitely give them a shot in the future.

Don't waste your time here! They advertise a certain price then try to add lojack, ceramic…read morecoatings, and other things to raise the price on you.

I highly recommend Longo Toyota! This is our 4th Toyota purchase from Longo Toyota, and the service…read morewe continue to receive is always more than expected. A special thank you to Shawn Castillo, Digital Sales Manager. Shawn stayed with us throughout the entire process and was always positive, professional, and helpful. We never felt rushed or pressured at any point. He made the whole experience easy and comfortable. Thank you, Shawn, and the entire Longo Toyota team! We'll definitely continue coming back.

The whole process from ordering to delivery was a great pleasure…read more My sales lady Dalina Reyes was always helpful and kept me informed through the whole process

Had a wonderful experience with Frank purchasing a used Sienna! The financing process was quick and…read moreeasy, the vehicle was in great condition and they put new tires, breaks, and a fresh oil change. Everyone in the building was kind and helpful, there was a real sense of comeraderie between them. We test drove and finished the paperwork within an hour. All in all, lovely experience! So happy with our purchase!

Buying a car can be stressful, but Andrew made the experience much smoother. I really appreciated…read morehis honesty, communication, and willingness to go the extra mile to help. Thanks to his dedication, I was able to drive home in my BMW 430i, and I'm very happy with my purchase.

Thank you HJ Auto Group for being a part of Sheraton San Gabriel's Grand Opening. Your customer…read moreservice is to be commended. We truly appreciated the collaboration. Event Producer: Dee Lee Designs Photographer: Clair Chang Films Actor & Actress: Jared Phillips/Tiffany Munoz Venue: Sheraton San Gabriel

Found my dream car on cars.com. Met with David who was easy to work with and highly knowledgeable…read moreabout cars. David made the buying process smooth and convenient. We worked out a great deal I couldn't refuse and I finally brought home my BMW X6. Great car, Great price, Great dealer! Thanks HJ-Auto

UPDATE: Logix emailed me today to say the dispute has finally been closed in my favor…read more It only took nine months, multiple calls to customer service, two trips to my branch to complain, repeated explanations of the same obvious $100 overcharge, and eventually a public review. So yes, Logix ultimately agreed that the charge was wrong. That does not change how poorly the dispute was handled or how much time and effort it took to get a basic problem resolved. By the time they finally fixed it, I had already closed my accounts and moved my banking elsewhere.

5 star BUT do your homework/ shop around . But for the most part these guys are pretty ok. I…read morepersonally don't love all their staff members. They speak professionally in a "back handed compliment kinda of way". I read someone indicating this place has "terrible customer services" - well, its that persons own fault - they sould have done their homework and knew EXACTLY what they wanted before coming in. (the people who work here are not paid enuf to give a damn. ) And be ready for EVERYTHING TO TAKE FOREVER. No one working here has a sense of time or ugency. But I do like the little robot dude