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Premium Autos - El Monte

1.9 (79 reviews)
Closed 10:00 am - 7:00 pm

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their lovely AI which makes false promises and sounds like a doughting grandpa to inspire sympathy and patience.
Daniel E.

Deb needs to go. S$%t rolls downhill and shes at the tip of that crappy pyramid! The reason the rest of them have the attitude they do is because of her. They tell you incorrect information from the start, dont introduce themselves on the phone, you almost want to apologize for bothering them. Dont know if they have a parent company but they need to step in and discipline this out of control child! A-V-O-I-D OH! dont get fooled by their "wide selection" online, half those cars arew gone and not updated. And I dont know who these people are that wrote these wonderful reviews about them either, maybe employees or bots or something cause how this place even has two stars is beyond me

The business sign
Ebony D.

Arrived at the dealership and was done within a couple hours. Nathan helped us today, he was polite, efficient and caring about the process. I did not even notice the time frame, everything was smooth.

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9 months ago

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1 month ago

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1 month ago

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8 months ago

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3 months ago

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11 months ago

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5 months ago

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7 months ago

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1 year ago

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2 years ago

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11 months ago

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1 year ago

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11 months ago

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10 months ago

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1 year ago

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9 months ago

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9 months ago

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2 years ago

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1 year ago

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6 months ago

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8 months ago

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1 year ago

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2 years ago

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9 months ago

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7 months ago

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1 year ago

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2 years ago

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10 months ago

They don't care to call you back for weeks or make appointments for the right location. Terrible customer service

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1 year ago

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11 months ago

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11 months ago

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1 year ago

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1 year ago

Nathan was great! He answered all of our questions promptly. He explained the buying process well and was not overwhelming.

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3 years ago

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1 year ago

Gabriel was very helpful and knowledgeable 10/10 experience ! Very happy with my Tesla !

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Review Highlights - Premium Autos - El Monte

Nate stayed in contact with us and let us know when cars came in that matched our criteria.

Mentioned in 3 reviews

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Logix - Pasadena Branch - Great services!  Love Logix!

Logix - Pasadena Branch

(227 reviews)

5 star BUT do your homework/ shop around . But for the most part these guys are pretty ok. I…read morepersonally don't love all their staff members. They speak professionally in a "back handed compliment kinda of way". I read someone indicating this place has "terrible customer services" - well, its that persons own fault - they sould have done their homework and knew EXACTLY what they wanted before coming in. (the people who work here are not paid enuf to give a damn. ) And be ready for EVERYTHING TO TAKE FOREVER. No one working here has a sense of time or ugency. But I do like the little robot dude

I went in to apply for an auto loan, and the guy helping me (Tony) seemed like he couldn't wait to…read morego home. I was approved for the loan with little explanation or info on what to do next. I went home only to realize that the terms and conditions for the loan had a gray area condition that might not even work for my situation (something that could've been made clear upon receiving approval). Not that big of a deal.. I then attempted to call not only the loan officer himself, but the branch, as well as the company's main office line to no avail. I go back later the same day to see the same loan officer walking around freely, chatting happily with co workers (even though I was told over the phone that they were all unavailable or with customers). We speak again and I get a vague answer from Tony about the discrepancy, but this time I'm told they have to "wait for approval from the back office". This was all on a Friday, so I was aware that there would be a longer than usual delay over the weekend to get that answer. Come Monday, I receive nothing (by 1PM). I try and call all 3 lines again, nothing. I decide to go back in for a 3rd time and this time I spoke with a different loan officer (after requesting to speak with a manager and waiting 30 minutes), and he basically told me the same thing, that they were "working on it". I was told I would for sure get the answer I needed by the end of day, "maybe even sooner". That was at 2PM. Next thing you know it's 5PM (they're closed) and I've still received 0 updates or answers to my simple question regarding the loan. Now it's Tuesday (12PM) and I call again, just to be told by a main office worker that he "couldn't get ahold of anyone, but someone from the branch would give me a call by end of day". Based on my experience so far, I HIGHLY doubt that's gonna happen, and I'm tired of going in and waiting 30+ minutes for the same answers with no progress whatsoever. This whole ordeal has been a major waste of my time to say the least. This place has managed to turn something so simple into a major headache of mine. I'm having a really bad experience with this company so far. I would certainly not recommend.

CardinaleWay Hyundai El Monte

CardinaleWay Hyundai El Monte

(325 reviews)

I had a great experience buying my new 2025 Hyundai Sonata Hybrid Limited at El Monte Hyundai, and…read moreI can't say enough good things about Natalie, Juan, and Nelson. From start to finish, they were friendly, professional, and genuinely easy to work with. They helped me get the exact color I wanted and worked with me on the price to make sure I ended up in something I could comfortably afford. I never felt pressured, rushed, or talked into anything--I felt taken care of. The process was smooth and handled in a timely manner (about as good as it gets when buying a brand-new car), and their communication and attitude made the whole experience stress-free. Everyone was welcoming, patient, and respectful of my time. If you're looking for a team that's honest, helpful, and actually cares about getting you into the right car, I highly recommend asking for Natalie, Juan, and Nelson. I'd absolutely buy from them again.

I normally don't leave reviews, but my experience with this service department has been so…read morestressful and unacceptable that I feel people deserve to know exactly what I went through. My car has been at this dealership since October 14 (over 5 weeks by now), and the lack of communication and follow-through has been terrible from the start. I was repeatedly promised updates, timelines, and calls back -- and none of them happened. I had to call over and over just to get basic information. Most of the time I was told the advisor wasn't available, or someone would call me back, and it simply never happened. What made the situation even more frustrating was how long the diagnostic process took. I was initially told they would look at my car within a couple of days. Then it became a week. Then another week. I went long stretches with zero updates, and whenever I did get someone on the phone, every person had a different explanation. There was absolutely no consistency or urgency. During all of this, I didn't even have a car. They told me repeatedly that there were no loaners available, even though my vehicle was completely undriveable. It took two full weeks before they finally provided a rental. In the meantime, I had to rely on family, friends, and pay out-of-pocket just to get to work. I work in home health, so being without a car was not just inconvenient -- it disrupted my job, my income, and my daily life. The stress of figuring out transportation every single day took a huge toll on me. Then, after all these delays and no clear answers, the dealership told me they believed the issue was fuel contamination -- something I knew was not true. I've always used proper fuel. Later, they changed their story again and said the problem was actually due to wear and tear, and that I would be responsible for covering the costs. The inconsistency and constant shifting of blame made it feel like they were trying to find any excuse to avoid taking responsibility. It's extremely frustrating to be told one thing one week and something completely different the next. To make matters worse, after they had my car for over a month, they contacted me asking if I could authorize a $10 charge so they could put gas in the car to test drive it. After everything I've been put through, being asked to pay for gas on a car they've had for so long just felt like another example of how unprofessional and dismissive they've been. On top of all this, I've been trying for days to speak with the service manager, Diana, to confirm final costs and get answers before authorizing anything further. Every time I call, I'm told she's "not available," and I've never received a call back. At this point, it honestly feels like I'm being ignored. This entire experience has been emotionally draining, financially stressful, and overwhelmingly disappointing. What should have been a simple diagnostic and repair turned into over a month of delays, miscommunication, shifting stories, and lack of accountability. If you're looking for a service department that communicates, follows through, or treats customers with respect, I would strongly caution you to look elsewhere.

East West Bank

East West Bank

(12 reviews)

After several negative frustrated experiences at the Arcadia Baldwin branch, I chose to visit this…read morelocation instead--and the difference was immediately clear. The experience here was efficient, professional, and well-managed. Lily was especially helpful--friendly, knowledgeable, and clear in her communication. My transaction was handled smoothly and without unnecessary delays, which stands in stark contrast to my prior visits elsewhere. I will continue to bank with East West Bank and assist my parents with their accounts, but this is the only branch I intend to return to going forward.

It's a bank. I bring them money, they hold onto it for me. I write checks. They figure out the…read morerest. That's what banks typically do! However, this branch in particular, is tucked away underneath a shiny black building. And within this secluded branch are a series of tellers who assist and smile. (For legal reasons, I must also inform you that I cannot confirm their smiles as they are constantly wearing face masks. But.. you know, you can kind of tell it in their tone.) I've made deposits, called on the phone, gotten a certified check, wired money. They've suggested ways for my company to save money. They've called me personally on the single time there was an irregularity with my account. So I'm quite satisfied. And when it comes to stars: one each for Lily, Fiona, Susan, Tiffany, Holly, and Jesse. And Yelp needs to figure out how to show that this review gets six stars.

Premium Autos - El Monte - usedcardealers - Updated May 2026

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