To begin with, they have the world's most annoying AI answering system. I called because I was interested in a Kia Niro EV and wanted the out-the-door numbers before driving an hour and a half to see it. I was told a sales representative would call me back with those numbers. When she called, she had an attitude from the beginning and didn't even introduce herself, so I had no idea who I was speaking with. I asked for a sales representative, which seemed to upset her, and she eventually told me she was the sales manager. I still never got her name. Nevertheless, I wanted the car. It was basically perfect for what I was looking for, so I asked for the OTD price. She gave me a number somewhere around $16,000-$17,000 for a vehicle listed around $12,500 and said the final number could go up or down depending on the tax rate. In my experience, the tax rate doesn't fluctuate enough to explain several thousand dollars on a car at this price, so naturally I asked for the breakdown showing the selling price, taxes, registration, dealer fees, add-ons, etc. I asked her to send me the breakdown before I drove an hour and a half to the dealership. She refused. When I asked why, her response was essentially, "because I don't want to." She then told me I could "get a piece of paper and write it down." If she had actually been providing a complete itemized breakdown over the phone, fine, but she wasn't. She was throwing out a total thousands above the advertised price while refusing to provide anything in writing showing how she arrived at it. At that point, I asked to speak with someone else. She clearly didn't like that, and her attitude continued to get worse. Eventually, I asked for a manager and she again told me she was the manager. I clarified that I wanted whoever was above her, and she told me there wasn't anyone and that she was the general sales manager, or something along those lines. So I asked if I could speak with someone below her because, at that point, they had to be able to handle the situation better than she was. She refused to let me speak with anyone else, so I ended the call. The most frustrating part is I was already sold on the car. I had waited hours for the callback because this Niro EV was exactly what I was looking for. I wasn't calling to waste anyone's time or haggle over every dollar. Assuming the vehicle passed my pre-purchase inspection and the numbers checked out, I was prepared to make the drive and buy it. Instead, a deal that was basically already closed was ruined because a rude sales manager couldn't recognize that she wasn't the right representative to close it and simply pass me to someone else. Asking for an itemized OTD price before making a three hour round trip especially when a car listed around $12,500 suddenly becomes $16,000-$17,000 is completely reasonable. A written breakdown and a professional conversation probably would have resulted in a sale. read more

They purposely ran over this kitty Tuesday, September 29th around 6:30pm. I live in the apartments right in front and saw when he moved the car at the back and ran over the kitty to leave it to die over night. read more

Premium Autos - El Monte - Used Car Dealers Near Me - South El Monte, California

**BUYER BEWARE** EVERY VEHICLE HAS AN AUTOMATICALLY ADDED $2000 NON NEGOTIABLE "DEALER FEE" FOR "PAINT PROTECTION" CONTROLLED BY THE OWNER. An overall terrible place. Younger guy working behind the main desk doesn't have a customer service bone in his body. Incredibly rude with a horrible attitude. He even admitted they're baiting and switching on customers with false advertising. All the cars on the lot are dirty and poorly maintained. The positive reviews are fake. Trust the other reviews and skip this place. It has terrible reviews for a reason. Huge waste of time. read more

if your buying a car from this "Pop Shop" you will need to speak to there Trash ass manager Debra" the sales manager apparently... FYI she is Trash an Sad . Get ur sorry ass a new job. Telling a potential buyer to suck your dick and hanging up... being rude as fuck the entire call just because I'm asking for an Out the door price after tax , an trade in value for a car I have... just because you can't explain yourself and you have no patience is a personal problem old lady.. soo Guess what "Debra.. you signed up for that job so get ur old ass out of there an go find something better to do with your time you Bummm! read more

I was very interested in a car. I asked to check the facts on a recall that was associated with the vehicle as well as intel on the hail damage. I was bombared with over 100 AI texts and emails all saying the same thing that they were about to send me a video of the hail damage and send me a link to the carfax report. This went on for 3 days. It was 100% AI "named" Mark. They obviously got the Temu version of AI because it was soooo bad. This place seems shady. read more

Inquired about a car, got someone named Mark (who may have been AI) who was supposed to check on the accident history of a vehicle, also asked if there were any other fees, hours go by with no answer. I actually got ads about a Telsa via text while waiting for the response and after right around 7 hours with no answers to basic questions I googled the business to find terrible reviews and simply unsubscribed from everything. read more

Do NOT buy a vehicle from here. I was told that they were holding a vehicle for me until 4 pm. I showed up at 4 pm and he was already finishing up the paperwork on the vehicle that was promised to me. There was no apology whatsoever and to make matters worse, they took on other clients before me even though I was scheduled for 4 pm. I will be reporting to the manager. Mark is one of the biggest and most inconsiderate liars I have known. They were supposed to send an Uber for me but never did so I paid $65 in Uber fees to get here only to find out that they sold my vehicle. read more

This is a sister store to the Norco location same owners. If Premium Autos told you that you had to buy a warranty or add-on to purchase your car, read this. I successfully got my money back, and others should know they may have options too. Important: Once a proper cancellation request is submitted, companies generally should process eligible refunds within a reasonable time. In many cases, 30 days is a fair deadline to demand written confirmation and refund processing. This is the blueprint I used: Step 1: Review your paperwork for add-ons such as: - Warranty - Paint protection - Interior/exterior package - Theft device - Service contract Step 2: Find the warranty company or administrator listed on the contract and email them directly. Example contacts I used: - cancellations@vtg-services.com - info@roadvantage.com Step 3: Send a written cancellation demand including: - Vehicle info - Purchase date - Amount charged - Contract/product name - VIN (last 6 digits only) - Statement that no claims were used Step 4: Include this key statement: "Premium Autos told me they could not sell me the vehicle unless I purchased this product." Step 5: Mention California Vehicle Code §11713.18 regarding optional products being misrepresented as mandatory. Step 6: State clearly: "Please process cancellation and refund within 30 days of this notice or I will file formal complaints." Step 7: If ignored, complaints may be filed with: 1. California DMV Investigations Division 2. California Attorney General 3. FTC 4. CFPB (if financing involved) 5. Local District Attorney Consumer Protection Step 8: Request written confirmation that: - Contract is cancelled - Refund is processed - Refund sent to lender if financed I was able to successfully get my money back. Keep everything in writing, stay professional, and act quickly. read more

Premium Autos - El Monte - PROOF IT WAS REMOVED! - Used Car Dealers Near Me - South El Monte, California

Deb needs to go. S$%t rolls downhill and shes at the tip of that crappy pyramid! The reason the rest of them have the attitude they do is because of her. They tell you incorrect information from the start, dont introduce themselves on the phone, you almost want to apologize for bothering them. Dont know if they have a parent company but they need to step in and discipline this out of control child! A-V-O-I-D OH! dont get fooled by their "wide selection" online, half those cars arew gone and not updated. And I dont know who these people are that wrote these wonderful reviews about them either, maybe employees or bots or something cause how this place even has two stars is beyond me read more

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Straight up false advertising they put a "$2000 dealership rebate" in the ads and when you get there they say they have to "talk numbers" aka tell you about their non negotiable $2000 dealership fee. Not only that but when you call to get info an ai chatbot takes the call and sets up an appointment of which means nothing since the car I was scheduled to even see suddenly needed tires before I arrived, a 2024 which seemed strange anyway. Don't trust them I drove an hr out of my way for this nonsense. read more

Went to Premium Autos at El Monte today and after a test drive, we sit down to discuss the price. The dealer told me that he has to add $2,000 dealer fee to the price, and I told the dealer they can't do that, they need to put in Transparent price starting October. And the dealer told me they are too busy to revise their prices on their website. This dealer doesn't follow the law and totally wasted our time waiting at this place. read more

The sales lady was incredibly rude. I don't understand the need for hostility when I'm just looking to purchase a vehicle. Do not recommend.

Worst dealership I've ever tried working with. Right off the bat TERRIBLE CUSTOMER SERVICE! As if they're doing you a favor!???? They advertise great prices to lure in customers and then hit you with FORCED ADD ONS. Prior to going in person i thought the reviews were a bit dramatic but they were actually spot on and very accurate. Didn't purchase and good thing i didn't. read more

Run very far away from this company. Worst experience you will have dealing with any business, not just a car dealership. Huge waste of time with their ai calling and AI texting. Can't reach a real person and they don't call when the AI says they will even after confirming appointment 71 times via calls and texts. read more

I did my research prior to coming in and I had my eyes on a set car and once I came in it wasn't exactly what I expected so I started browsing around. Thankfully they had plenty of options. Luckily Nate was there to help me out. Pretty chill laid back guy, he didn't rush trying to make a deal and didn't try to sweet talk me at all, pretty straight forward but helpful nonetheless. You can tell he sells cars on a daily. Unfortunately to get the car out the same day my credit union took a little longer than anticipated and Nate was patient enough to let us deal with that without rushing me or anything. He helped me set up the car and get everything ready and available to pick up the phone when I had questions after the purchase. No bs, no nonsense, just straight business. Don't even try to haggle they have no room for it. If you're trying to buy a vehicle and you're truly interested you'll get what you're looking for. read more

The salesman named Nate at the El Monte location has a stuck up, condensing attitude from the jump. The owner has a $2k protection fee that they force you to buy when trying to purchase a vehicle. When I told him they couldn't force me to pay for a protection fee I did not want, I was told "well we don't have to sell you the car". Tried to talk numbers with him and show him another newer vehicle with less miles and cheaper than the one at their location and essentially got told to take my money and business to that location if I liked their prices. Negotiating the price of a vehicle is a completely normal part of the car-buying process. If your response to a customer trying to make the numbers work is to basically send them to your competitor, then you've made it very clear how little you value earning their business. His behavior throughout the interaction said more about his approach to sales than anything I could say in this review. I walked in with the 100% intention of purchasing a vehicle but his entire attitude made me decide I didn't want to give this dealership my business and decided to leave. A literal bottom of the barrel salesperson. I'd skip this location as their reviews overall match their horrible customer service. read more

Hate writing negative reviews but this has to be done. Only giving this place one star because they had a car I wanted. Don't come to this dealer expecting to be educated or supported with learning about a car. Customer service horrible! 0 enthusiasm and seems like don't even care about you. They don't answer the phones or support you out in the lot. I would never come to this dealer if they didn't have the vehicle I was interested in. They didn't even wash or charge the vehicle for me. They also tried charging me extra for the mats in the vehicle so I left with no mats. Horrible experience and will never come here again. Only come here to purchase a car and just leave. Don't expect anything more than that. Once again. Horrible experience, would not recommend. They currently have a 2 star rating at the moment and which should be a 1 star honestly. I read the reviews before coming here and tried to be optimistic. But the negative reviews are accurate. The only difference is, this is a negative review coming from someone who brought a car. So it's not like I'm salty about not getting the price I want or the car I want. Genuinely they have horrible customer service. If you come here expecting customer service and support, you will have a bad time. If you are looking to buy a car you really want in like, you will be more likely happy and not notice the poor customer service. I purchased a car I really wanted and they made the experience horrible. I came on Friday and left with an OTD price. Came back Monday to purchase my vehicle for them to change the price again. 0 professionalism. They don't even care about the reviews or their rating, notice how not a single worker (manager) from this place responded to anyone's post. 0 care for their customers. Just buy a car and leave. read more

Went to this location looking for a low mileage Tesla. Nate stayed in contact with us and let us know when cars came in that matched our criteria. He made the process easy and we just signed the contract for our low mileage model Y and couldn't be happier! This dealership has a ton of teslas and helpful staff that will work to find you exactly the vehicle your looking for... I would highly recommend anyone looking for a Tesla come here n check out the selection read more

Bait and switch, online advertising is not accurate, I checked stock on the phone for two vehicles listed, both confirmed in stock. Made and appointment and was there in an hour. They told me they don't have anything matching description. read more

El monte The buying experience was fine. Test drove 3 cars. Left the same dy with the I ne I wanted. Got my 4k rebate (only reason I bought an ev) no haggle room didnt care left with my model S for 15999 after rebate. Bought the 3 ur warranty so what sub 20k for this awesome car ? Easy. Now the follow up with Debra the general manager out of Norco.... useless people never got sht resolved I needed. Would I buy again ? Sure but at least know what your buying and do your research cuz they do and know. Deff better places to buy but if your savy and don't get bamboozled by shiny paint you'll be good read more

Shady business practices, I'm already pre-qualified with CapOne and all good to go, but every vehicle they sale appears to be "clean Tittle" but 80% of the vehicles they sale are NOT. You'll find out while checking the vehicle history report, Most vehicles appear to be "severely damage". They list cars described as "zero miles" BUT when you check the history report vehicle has over 100K miles lol, how can this type of business continue to stay open? To the owner: The most important valuable asset your business should have is "TRANSPERANCY". Think about it, if you are NOT coming clean with honesty describing your vehicles from the get go, what's to be expected under the hood? read more

Stay away from this place. They are scammers that try to rip you off any way possible. They post a low price online and once you go in the price is a few thousand dollars higher all of a sudden. Shady business tactics. People that work there should be ashamed of themselves. Unbelievable read more

HORRIBLE EXPERIENCE. set an appointment to look at a vehicle and confirmed the appointment with them the night before. i drive over an hour and show up to the appointment and low and behold they sold the car the day before. I completely understand not getting a car because it sold, but what's unacceptable is confirming my appointment to see the car AFTER they already sold it or not notifying me before the 2 hour round trip. The days leading up to the appointment I tried several times to speak with a person but it's all AI. AI call takers and AI texting. you can't ever reach a person, the AI even says it has a name and that it's a manager through text. read more

Please avoid this place, the way ask me for down payment and he didn't wants to gives us receipt, I gave him $1000 Dlls and told him he didn't have any at the time and he didn't even put it in the contract, I called him and text him several times but he never answer the car don't let us put our info! No help, no receipt, no answer that is so unprofessional! I'm Going To Do Report Because he keep the money because he don't put any down payment in the receipt. read more

I never write negative reviews but decided to write one for people to avoid wasting time. I went to this dealer and at the moment of arrival they don't greet you or even talk to you. The first guy just looked at me and then continued to browse his computer and the second did the same. I finally said hello and showed them the car I was interested on their website, and turns out they had none of them available. It was very uncomfortable and a waste of time for both the dealer and the customer :( Unfortunate read more

So they post of their website a Tesla for sale at 20999. This is after a 4k rebate and they require you to pay them a extra 2k for a useless theft insurance. They cost of care is really 26999. read more

If you recently called and they are not answering their phone then yes stay away from this ! It makes absolutely no sense how bad the customer service is. Even if you are getting a lot of business, don't treat the customers like they are an inconvenience and they don't matter. They don't answer phone calls, emails, or text messages. Don't waste your time go to a dealership that will value you and try to work with you. read more

Arrived at the dealership and was done within a couple hours. Nathan helped us today, he was polite, efficient and caring about the process. I did not even notice the time frame, everything was smooth. read more

Premium Autos - El Monte - The business sign - Used Car Dealers Near Me - South El Monte, California

I went to inquire about a car I saw online and was never served properly. I had to search for someone in the office and when I asked about the car, he just handed me the keys and told me to let him know if I had any questions. I went to check out the car and was hoping to talk to someone, but because the guy who handed me the keys was busy, he told me to talk to the other guy. I walked outside, he walked right past me and I just ended up handing over the keys for lack of care and professionalism. I'm sad I have to keep searching for another car because I really wanted this one. read more

DO NOT BOTHER COMING TO THIS PLACE. What an absolute waste of time. I scheduled an appointment to test drive a car they had advertised and drove an hour, only to be told--without any respect or courtesy--that the car wasn't even on the lot. Their customer service is nonexistent, and common courtesy is clearly not part of their business model. Neither the person I initially spoke with nor the manager showed any enthusiasm or empathy for the fact that we had just wasted our time. I honestly don't know how they manage to stay in business. Absolutely horrible experience. read more

Fast and easy service! Gabriel made the process smooth & I drove off with a great Tesla. Highly recommend this place if you're looking for a Tesla! read more

This place is shady. Go somewhere else. They don't tell you about the $2,000 dealer fee, which is actually some bs cheap anti theft protection device they put in their cars so they can charge extra after they get someone on the hook. Tesla's are already near impossible to steal. Gotcha pricing. False advertising, and rude staff. We got into one car and there was a backpack full of weed in there. They have listings all over the internet and the prices look attractive but it's just a shady business practice. We called and they still didn't tell us about the extra 2k, so we drove 1 1/2 hours each way and came home with nothing. read more

Good luck trying to speak with a real person. If you do connect with a person live it's most likely answering service. They said vehicle was still available and after driving 2+ hours they said the car is getting fixed. read more

Stay away from business like this, I was scheduled to check this vehicle for sale at there lot. And did came there on time and found out that the vehicle is still at the auction place. And asked if I want reservations for it. That is a red flag for me, never trust this business they got nothing good for your time, Go somewhere else, Ive seen small business but they do value your time and needs. How come this business is still open while there's Bad reviews like 2 years old? This business needed to be shut down, nothing good this company can offer . read more

Whoever the lead sales person named Debra is should be fired. Very rude when she's obviously is making money on every sale . They have good prices because most cars have a dirty tile or mechanic issues. This is probably my 1st yelp review and I felt the need to take time to warn people stay away from Debra and these dealers read more

Bought a charger scat pack last night and i believe my sales man name was Gabriel. He made the process so easy less than an hour and a half i was out with the keys in my hand. He got me a good deal that i was happy with. Would work with him again if i ever bought another car from there. read more

Premium Autos - El Monte - Car - Used Car Dealers Near Me - South El Monte, California

Very good customer service. The whole process was smooth and they were very knowledgeable about the cars. Gabriel helped me out and helped me get my new Tesla! Highly recommend and we weren't here for hours. Thanks ! read more

I just bought a 2018 Model S with a burned out front LED light . Tried to work something out with owner and later found out both front LED lights on driver and passenger side are bad. Showed Premium Autos estimate from their own mechanic. I offered to pay half and they still refused to make things right. Owner conveniently waited to respond until I could not return car . Shady practices buyer beware. Staff are friendly and cooperative. Owner is unreasonable and will not get my future business from myself , family or local community. Darin V read more

I have been calling because I wanted to purchase a Tesla Y. I never have a response from anyone just Mark the AI guy, the woman who called me was so damn rude!!! I honestly had questions about the vehicle. The way I was treated was beyond unacceptable .... The AI scheduled me for an appointment on Saturday an after all the negative reviews I don't think I'll waste my time nor theirs, I'll wait to purchase the car I want read more

Have people actually pick up the phone and maybe actually talk to people with basic human decency. It's ridiculous to have 1 phone call, answer 1 question and then rudely hang up. I called back to see if I could ask one more question. They picked up the phone said nothing and then hung up again. I called back and they just send me to the AI assistant. The AI assistant was infinitely nicer than the actual live representative.. I was on hold with the AI assistant for over 30 minutes. Nobody ever talked to me. Absolutely shameful. read more