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    HJ Auto Group

    4.3 (42 reviews)
    Closed • 10:00 am - 7:30 pm

    Services - HJ Auto Group

    Auto loan

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    Busted key fob (right) Mercedes CLS 550
    Ray R.

    I had to revise my review from a 5 star perfect experience to 2 star. Here is the reason why... The car I purchased was a 2012 Mercedes CLS 550. The car gets 5 stars. Excellent condition inside and out. It had 2 very minor scratches at the time of sale. Moving on to the experience....Dave was the man handling my transaction. Prior to the sale of the vehicle he was prompt, courteous, professional, everything you would expect from a car sales guy. Returned my calls within minutes, no BS type of guy. He got me approved over the phone very quickly (My 839 credit score probably helped). I decided to make the 3 1/2 hour drive from Vegas to Rosemead, CA to purchase the car. During the sale everything went very smoothly as expected. I tried to haggle Dave for a grand because the tires looked worn. ( Price of 4 new tires on 19 in. rims would run well over a grand). He didn't budge and I proceeded with the purchase. After test driving this fine automobile, I spent 15 min with the paperwork and I was back on my way to Vegas. After the sale.....terrible. There were a couple of minor follow up issues that I had to initiate. One was the spare key had to be mailed to me separately. It was sent to me by mail, busted. There is a little lever door on top of the key fob that releases the actual hard key. This lever door was broken (not covered under warranty). Now when this key's battery dies, you have to use that lever to get into the battery area. Dave told me to use a toothpick to open the key. Yes it probably would work but I honestly don't want to be sticking toothpicks in my 50 grand dream car's key fob to open it up. Maybe on a Honda Civic. I asked for a key replacement or monetary reimbursement. Dave didn't budge. I mean....if a key fob is $400 and I spent 50 grand on the vehicle, that's less than 1%..... come on dude, keep a brother happy??......His words, "we usually don't even include a spare key on used cars (like I should feel lucky I got a spare). And "the previous owner won't replace the key". Another issue Dave was supposed to get back to me on was on the balance of the extended warranty. Again I had to call him and the answer I got (twice) was the "previous owner" was out of town and he had to ask him. (2 months now) I don't really understand how it works but because the car was Certified Pre Owned, I was not able to get the extra warranty that was on the car, which was an extra year. Only the factory warranty. Regardless, I never got a return call. Summary: The cars here are most likely going to be nice. Dave will do anything to get your booty to sign that dotted line, as he should. After the sale you can say Sayonara to any follow up, lingering issues. You are pretty much history. My advise is to make sure you get any unresolved issues in writing prior to the sale. If you are not completely satisfied DO NOT get the car until all of YOUR expectations are met. I honored everything on my end, as a 839 credit score man would.

    Ready to go!
    William T.

    I had been looking for a replacement car for about three months before I visited HJ Auto Group. I knew the model years, features and style that I wanted, but could not find the exact car from the big dealers or private owners. Sure enough, HJ Auto Group had a listing pop up and I had that car within three days. Oscar worked with me closely and took care of the background stuff before I drove away. The staff is friendly and the process was smooth. They seem to pick a nice assortment of autos that appeal to their customers. You should definitely check them out if you are in the market for some new wheels!

    Xu C.

    Morris Xu is a very nice guy. Thank you for choosing a great car for me. He is very professional, and he is very patient and responsible. If you want to buy a car, you can choose Morris Xu of HJ Auto Group. I am sure he will provide the best service for you.

    The first white Honda Fit is what I got from HJ Auto Group :)
    Yujun L.

    I got my car from this dealership, great service and offered me a really good deal. And every time I got some questions about cars, I go for them and they are always very helpful

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    11 years ago

    This guys are amazing they help you with all your needs, david is the man here he act fast and do his job so good...

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    11 years ago

    What a great car buying experience! The staff there was so professional and helpful. HJ auto you won't be disappointed.

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    8 years ago

    So horrible! Do not talk to the agent name Jason. DO NOT!!! He treated customers so different and can do nothing.

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    Page 1 of 2

    Ask the Community - HJ Auto Group

    Review Highlights - HJ Auto Group

    “They give the lowest price and best service, David and Mike are very professional salesman there.”

    Mentioned in 13 reviews

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    CardinaleWay Hyundai El Monte

    CardinaleWay Hyundai El Monte

    (351 reviews)

    I had a very positive experience with Brent and the service team. I had a concern related to the…read morepost-accident repairs on my vehicle that needed some additional attention, and Joey, my service advisor, was very helpful in directing me to Brent, the General Manager, so I could discuss the situation with him directly. Brent took the time to meet with me personally this morning despite having a very busy schedule. He listened to my concerns, reviewed the situation with me, and helped get my vehicle's alignment issue addressed. I really appreciated his willingness to make time for me and work toward a resolution. I also want to thank Melissa in Service, who stepped in and helped me this morning while Joey was out. Between Joey helping point me in the right direction, Melissa assisting me today, and Brent taking the time to personally address my concern, I felt well taken care of by the team. Thank you to Brent, Joey, and Melissa for the great customer service and for helping me get this resolved.

    Do yourself a favor and read the 1 star reviews before coming here. They all describe a similar…read moreexperience, a complete waste of time. My experience was no different. I spoke with a salesperson the day before coming and sent them a copy of a sales sheet that I had got from Fontana Hyundai on a used 2025 Hyundai Elantra Hybrid SEL Sport. They said they could definitely work out a deal with me and scheduled me for an appointment. I went in and they offered me $4,000 less on my trade in than what Fontana Hyundai offered me. They also couldn't come anywhere near the final price that Fontana Hyundai quoted me. The salesperson (Spencer) was nice but he kept going back and forth to speak with the manager, who never even bothered to come out and speak with me directly. This let me know they were never serious about making a deal. To top it off, they did another pull on my credit when I had already told them that I was pre-approved through my bank.

    Car Pros Honda El Monte - My new Accord sport hybrid

    Car Pros Honda El Monte

    (643 reviews)

    Great first time buyer experience with the amazing sales person. Carlos he made the experience…read moreabsolutely comfortable for a first time buyer.

    Scammers! I called the dealership to see if they do pre-purchase inspections on used Hondas, and…read morewas told they do. I specifically asked if they test the voltage / health on hybrid batteries, and they said they do. So I scheduled an appointment for the next day and had a used car owner bring their car in for the PPI. I did get a video from the dealership text messaged to me showing me the status of the fluids, air filters, and undercarriage. Really, the only value there was the video of the undercarriage as I could have checked everything else myself. I then was shown the paperwork by the owner of the vehicle with some codes that came up, and when I asked the tech about the codes and what they meant before looking them up online, I was told they don't normally run codes with "this type of inspection, and if I wanted more information, I'd have to pay for another hour." ($290 an hour) The owner of the vehicle was told they can't check the hybrid battery health when he asked as I was texting back and forth with him keeping him informed of what was going on the whole time. The person in the service department I talked with was short, rude, and kept cutting me off. After asking to speak with the manager, the service manager was condensing, rude, and also cut me off. He said he would call me back as I was promised to have the hybrid battery health checked and it wasn't done, and he was also saying that the kind of inspection I got didn't include code checks, or a hybrid battery check, but he would look into the situation. He said it would take him 15 minutes. I waited an hour and called back, and there was no answer. I called the sales department as I knew someone there would pick up. When I asked to be transferred to the service manages voicemail, I got stonewalled and was told by the person on the phone "I'm just a product specialist." I reiterated I needed to be transferred to the service managers voicemail and finally was. The lack of accountability at this dealership is why people don't trust car salesman or mechanics. Make sure you get everything in writing ahead of time. I would not do business with this dealership for any sales or service. Sad.

    Forza Motors - The price that was listed on the vehicle.

    Forza Motors

    (47 reviews)

    TL DR, "Ivan" was extremely rude and a sleazy salesman that endangers his clients. Do not buy the…read morered Mazda Protege5 that is for sale (or rather any car that is for sale here) To my credibility, this is not the first Mazda Protoge5 that I have owned, I have done top to bottom maintenance on this kind of car and am not naive nor a novice to this vehicle. That being said, I will detail the pre-test drive issues I found with the car. For starters the glove box handle was broken. Just straight up missing. When I asked how do I open the glove box, "Ivan," said "here let me open it for you." He then proceeded to finger the broken glove box, prying at it to open, where he never got it open, and then just moved on. The roof rack trim is cracked, and on this kind of car this can result in water leaking into the cabin and causing mold to build up. Before the test drive I turned on the ac to test its functionality. The belt that drives the ac let out a loud squealing. I asked him "So whats up with that" and he remarked "its just because you just turned on the ac, it will go away." During my test drive I noticed that the seat belt light does not shut off despite all passengers wearing their seatbelts, I don't even begin to know why. Another problem I noticed is that the shifter linkage needs rebuilding, the shifter is "floppy" and does not return to neutral, you can literally throw it side to side and it will stay there. The two major problems with this car are ones that I consider dangers to the client. The clutch is almost gone in this car. The clutch is "all the way to the floor" meaning the diaphragm spring in said clutch is wearing out. I asked him when the clutch was replaced, he responded that he did not know, this means it is probably still the original 150k mile clutch. The most dangerous of them all is the brakes. I notice that when braking, all of the linkage and body of the car shakes, this means the rotors are warped or severely worn down. This is an EXTREME safety hazard. DO NOT BUY THIS CAR. When I asked him when the brakes were last replaced he claimed that his shop had replaced them. I asked "the pads and rotors, or just the pads" he said "both." Intentionally lying and risking the safety of the client. What bothered me extremely is that when I asked to test drive the vehicle "Ivan" said "look man, I am busy, the price of 5000 is firm if you aren't going to pay full price don't even bother wasting my time" (The audacity of this dude I swear). I drove an hour to purchase the vehicle, and after being extremely mislead, this "Ivan" was not even willing to negotiate. Overall, in my experience with this "Ivan" and the Active Auto Group was not only disrespectful, but downright criminal. Do not even consider buying a car from here. As similar to the other individuals leaving reviews, I was blocked shortly after leaving his lot. This is in an attempt to prevent negative reviews on his Marketplace account that would hurt his pr. I know this "Ivan" will probably respond with some cookie cutter pr rebuttal trying to devalue or dismiss my review. That is because he only cares about making a quick buck at the expense of the safety of his client. Do not be mislead, do not buy a car, do not waste your time, do not risk your life. Also suspicious that on Yelp the name of this location is "Forza" instead of the actual name of "Active Auto Group."

    Really happy with the whole experience. The car drives great, and the process was smooth and easy…read morefrom start to finish. Definitely satisfied overall.

    HJ Auto Group - autoloanproviders - Updated October 2026

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