I had to revise my review from a 5 star perfect experience to 2 star. Here is the reason why...
The car I purchased was a 2012 Mercedes CLS 550. The car gets 5 stars. Excellent condition inside and out. It had 2 very minor scratches at the time of sale. Moving on to the experience....Dave was the man handling my transaction. Prior to the sale of the vehicle he was prompt, courteous, professional, everything you would expect from a car sales guy. Returned my calls within minutes, no BS type of guy. He got me approved over the phone very quickly (My 839 credit score probably helped). I decided to make the 3 1/2 hour drive from Vegas to Rosemead, CA to purchase the car. During the sale everything went very smoothly as expected. I tried to haggle Dave for a grand because the tires looked worn. ( Price of 4 new tires on 19 in. rims would run well over a grand). He didn't budge and I proceeded with the purchase. After test driving this fine automobile, I spent 15 min with the paperwork and I was back on my way to Vegas.
After the sale.....terrible. There were a couple of minor follow up issues that I had to initiate. One was the spare key had to be mailed to me separately. It was sent to me by mail, busted. There is a little lever door on top of the key fob that releases the actual hard key. This lever door was broken (not covered under warranty). Now when this key's battery dies, you have to use that lever to get into the battery area. Dave told me to use a toothpick to open the key. Yes it probably would work but I honestly don't want to be sticking toothpicks in my 50 grand dream car's key fob to open it up. Maybe on a Honda Civic. I asked for a key replacement or monetary reimbursement. Dave didn't budge. I mean....if a key fob is $400 and I spent 50 grand on the vehicle, that's less than 1%..... come on dude, keep a brother happy??......His words, "we usually don't even include a spare key on used cars (like I should feel lucky I got a spare). And "the previous owner won't replace the key".
Another issue Dave was supposed to get back to me on was on the balance of the extended warranty. Again I had to call him and the answer I got (twice) was the "previous owner" was out of town and he had to ask him. (2 months now) I don't really understand how it works but because the car was Certified Pre Owned, I was not able to get the extra warranty that was on the car, which was an extra year. Only the factory warranty. Regardless, I never got a return call.
Summary: The cars here are most likely going to be nice. Dave will do anything to get your booty to sign that dotted line, as he should. After the sale you can say Sayonara to any follow up, lingering issues. You are pretty much history.
My advise is to make sure you get any unresolved issues in writing prior to the sale. If you are not completely satisfied DO NOT get the car until all of YOUR expectations are met. I honored everything on my end, as a 839 credit score man would. read more